The CVS pharmacy is quite far from my home and my work, but I continue going back because number…read moreone they have a drive-through and number two they know me and take good care of me. Especially the pharmacist Clarisse, she's so awesome and accommodating Definitely worth the drive

If I could give zero stars, I would. CVS Pharmacy is completely out of control…read more The lines are absolutely ridiculous--wrapped through the store, packed shoulder to shoulder, and barely moving. There is no system, no urgency, and no communication. People are just standing there, confused and frustrated, waiting for what feels like forever. This is not a one-time issue--it's every single time. This pharmacy is clearly understaffed, but more importantly, it is poorly managed. There is no triage system, no separate line for quick pickups, and no effort to move things efficiently. It's just chaos. And this is a pharmacy--people here are often sick, in pain, or just trying to get essential medication. What makes it even worse is that some of us don't even have other options. I would prefer to have my medication delivered, but my insurance does not allow it--so I'm forced to come here and deal with this situation. This is unacceptable, unprofessional, and honestly a health concern to have people packed into a slow-moving line like this. Management needs to take responsibility and fix this immediately. Do better.

North Hills, California…read more Halloween just passed and Walgreens have a good sale going on with the chocolates. Unfortunately, not all the stores have them like this one. They have plenty of selection but the deals weren't worth it. So I didn't buy anything. The store is well stocked, organized, and some part isn't well lit though. The employee greets you upon entering the store which is great. Parking is plenty that is shared with other businesses. Location is a little bit on the down side area. Holiday decors are on display.

I placed an order online today and I was notified that it was ready for pick up, so once I arrived,…read moreI checked in online and it instructed me to go over to the photo counter, saw a manger at register she proceeds to ask me if I was here for a photo pick up and I clarified and said no it was online order store item, so she delegated the task to another girl, who was rude just cause I told her that the online instructions said to get it here, she was trying to send me over to the regular register. Do better with your service and drop the attitude. She ignored me and started to talk to her coworker, as I said thank you, no acknowledgement. Sad, I can tell people don't like their jobs. This is the last time I visit this low budget location, parking is a nightmare and people are rude, homeless asking for money, cars are rude to pedestrians. It stressed me out just going over to pick up one item from here.

This store is amazing I always have a wonderful experience…read more Parking is always abundant They're open 24/7 Clean and organized Above all their customer service is always great I don't think the employees get much credit but ima give it where is due I made sure to get their names this time because good employees like them are becoming rare and I hope they come across this Anthony and especially Julio the shift leader went above and beyond to help me with a concern I had it was very busy but he took the time to address my concerns and of other customers Very fair and respectful again very rare for me to find in retail maybe it's just me idk but I gotta say something thanks a lot you two I wasn't expecting this level of service

I been getting my pain medicine from Walgreen for a while till now they told me they won't longer…read morefill my prescription because I'm young to be getting opioids and I need to do a plan to get rid of my pain. I didn't know you can be young and not have pain at all and I'm getting procedures done yet I'm still in pain. They said they wanted more info and I told them of course I'll tell my pain management to send info from all the procedure I been getting then they told me they still wouldn't because I'm getting my stimulant from another pharmacy and not them I told them why does it matter and they told me they'll have to talk to my psychiatrist and I told both my psychiatrist and pain management know what I'm taking. Didn't know my doctors was a Walgreen pharmacist tech. This Walgreen is a joke. Always issues with them.

Good customer service from MD. He is friendly and nice to customers and me. Thank you.read more

Staff was very disrespectful grabbing my stuff out of the basket.And slamming it into a shopping…read morecart , I had food , eggs and other breakable items inside my cart,, he didn't care at all and expected me to pay for it after he damaged my goods.So I walked out , leaving the shopping cart there

Store was open during MLK and I visited this location to pick up my online order. This is a big…read morestore compared to the sun valley location, they do lock up most essentials here so you have to call staff to get your item. Large parking lot shared with other businesses as well. This store has a variety of items that you may need or looking for last minute. I like ordering online and picking up as this is more efficient for me.

I have severe ADHD, and I take 50 mg of Vyvanse every morning. This is not a medication that I can…read moresimply take later in the day or skip without it seriously affecting my ability to function. My doctor sent my prescription a month in advance. I called the pharmacy the night before and even went in person to ask if it could be filled so I could pick it up first thing the next morning. I was told they had the medication in stock and that I just needed to come back in the morning. Instead, I called again in the morning and my prescription still wasn't ready. It wasn't available until around 6:00 PM. By then, it was far too late for me to take a 50 mg dose of Vyvanse. Because I had gone the entire day without my medication, I was so scattered that I forgot my wallet at home and couldn't even complete the pickup. What makes this even more frustrating is that this delay was completely avoidable. The medication was already in stock, and my prescription had been sitting there for weeks. There was no reason it couldn't have been prepared ahead of time after I called twice and even came into the pharmacy the day before. The pharmacist working on Monday, July 13, was also unfriendly and came across as though I was inconveniencing the staff simply by asking about my prescription. Patients shouldn't feel like they're bothering pharmacy employees for expecting medically necessary prescriptions to be filled when promised. I've been getting this same medication for years, and I've never had this experience at the CVS on Sepulveda and National in West Los Angeles. That staff was consistently professional, kind, and had my medication ready on time. The difference in customer service is night and day. ADHD medications are not something people take casually. Timing matters. Delaying a high-dose stimulant until the evening can mean an entire day of work, school, driving, and basic functioning is lost. I hope the district manager or corporate office seriously looks into what happened because this level of service is unacceptable. If staff are overwhelmed, that needs to be addressed. Patients should not have to suffer because a prescription that could have been prepared in minutes was repeatedly delayed despite multiple calls and advance notice.UNACCEPTABLE

This isn't my local CVS, but I will swing by every once in awhile to pick up some essentials. It's…read morealways a serviceable shopping experience. They keep the basics well stocked as well as plenty of impulse buys to satisfy anyone's cravings. Staff is...present. They will help if you ask for it, but they also won't offer it if you don't. When you check out, they'll be friendly, but they also won't go out of their way to carry a conversation. I think if you're looking to just get in and out and you know exactly what you want, this is a good option for you.

Last night went in to buy a detergent , Kelly in the front was amazing she was able to help me get…read moremy coupons for a deal on my transaction she really made my day thank you You are appreciated

God forbid someone under the age of 18 or 21 whatever the requirement are (cause you need ID to get…read moreDayQuil) doesn't have to buy it for a sick parent or guardian who can't leave their house. Aside from that, I think it should be advertised somewhere right there that you need to have an ID to buy that because it's not locked up either so. The CVS is great, but that was just highly irritating because not everyone has a car some people leave their IDs at home and have to take the bus or have to walk. 4.5 stars

I had a prescription from my doctor that was sent in to be filled. Unfortunately this location did…read morenot have it, and I asked for the prescription to be transferred to a pharmacy that did. I was told by Sarah the intern pharmacist that could only be done by my doctor creating a new prescription, and sending it to the pharmacy that had the medication. She then cancelled my current prescription....I now have no existing prescription for my medication, and am out of luck until my doctor's office opens again on Monday. After looking into the topic, I quickly learned that pharmacies can absolutely transfer prescriptions, and it is common. Thanks Sarah.

Van Nuys Pharmacy is the best I have ever used. They call me when it's time to refill my…read moremedications. The staff is the best ever. Very friendly and very professional. It is also in my cardiology office so it makes it very convenient. I never have to worry about getting my prescriptions filled. They are a great team. And they deliver my prescriptions. Eddie is my delivery guy and he is awesome. Thank you very much for being my Pharmacy. I would recommend this Pharmacy to anyone.

This is the best pharmacy and best service I have ever received. I do not have to call when it is…read moretime for the refills, pharmacist calls me and inform that meds will be delivered. All staff is very nice professional and organized. This is the only pharmacy I will be going to from now onwards.

This store has many (good) items locked away and so you do need to find an employee to help you…read moreout. However, that was not the case for me this time around as I had already placed my order online and needed to pick it up. I noticed only one cashier was on the floor and was doing her best to multitask with incoming customers. Large parking lot but can easily get full since mcdonalds and starbucks in same plaza, but I arrived early morning and I was able to see plenty of parking available.

It's incredibly challenging to find an employee. Most of the…read moregood items are locked away, leading to long lines and confusion among the employees. They clearly need more training. This location is terrible because it takes an eternity to get anything, and the stock is also very low .

While there are many friendly and helpful store staff. You will have a stroke trying to get any…read moreinformation over the phone for simple things regarding prescriptions. THEY DO NOT ANSWER THE PHONE. The Ai answering glitches often so much I am thinking of not using them anymore and moving my prescriptions because it is so inconvenient that they rarely answer the phone. I have gotten over that in the last 15 years they can be very slow with long lines, but they are 24 hrs so I would just go at night. The not answering the phone on multiple occasions has lost them my money and now it is about to lose them my medical prescriptions.

Prescription ordered by doctor from Sherman Oaks Hospital. It got here is 15 minutes and was filled…read morequickly. Just enough time to get a drink and slurp it down. Very well-organized store with security. I like the clean atmosphere.