Charmaine was professional, informative and knowledgeable…read more Just got my perfect color ponytail and bangs -can't wait to wear them. The customer service was superb as when Charmaine couldn't find something in the back, the other young lady went back to give a 2nd look - all this assistance for a $4.00 wig stand - that is above and beyond!!! Love the feel and look of the pieces I purchased!

I rarely leave negative reviews, but my experience with The Hair Shop has been extremely…read morefrustrating. This was my third attempt to chase down a refund for a returned item. Each time, I was asked to provide the same information, despite prior chats and confirmation that the return had already been received. I was told I would get an update within 24 hours--days went by with no communication. Only after reaching out again was I finally told the refund would be processed. While I did eventually receive confirmation, I was disappointed to see that shipping was deducted, even though I had already paid to send the item back. After all the delays and lack of follow-through, that felt like poor business practice. Customer service should not require this level of persistence just to get a resolution. The lack of communication, repeated runaround, and having to chase my own refund made this one of the worst customer service experiences I've had. I would not recommend this company based on this experience.

I sell gently used Filipino blow dryers at prices that would piss off a lot of people, and I am…read morealways on the lookout for a wig that will be able to handle the horsepower coming out of my handheld wind machines. Wigs and Plus always seams to be armed with an assortment of wigs that can take the kind of gusty sucker punches I toss at 'em. Pink, Blond, Red...don't matter. They all take a lickin, and keep on tickin. I have tried everything I could think of to beat these faux- folicals into submission...and these wigs don't flinch. I have set them on fire and tied them to the back of a speedboat...and they stay lookin sweet AF! Wigs and Plus is my jam! Get familiar.

Amazing, affordable, and so helpful for a first-timer like me ;) Loving it so much!!…read moreThank you again

So thrilled to have stumbled upon this gem! The owners are super helpful, albeit quirky. She…read moreentertained all my whims til I settled on the right one. I found an amazing wig for burning man but I've been wearing it on the regular. Thanks Kikko! I'll be back.

Stopped by this store for the first time based on Yelp reviews. The staff seemed nice enough but…read morehated the prices. Priced one hair item and ran for the hills! Based on the price I was given this has got to be the most expensive hair store in NYC.

This has become my go-to beauty supply store .. I come to visit so often my 2 year old daughter has…read moregrown a friendship with one of the ladies at the store ..They always sell GREAT items and are very kind people.

the blatant racism thats within this establishment. I've been in this store maybe 5/6 times within…read morethe last two years, and no other Asian based beauty supply store within midtown has ever made me feel like I'm being watched! they blatantly will watch the black customers while seemingly letting others walk freely while shopping. I said something the first time I noticed what was going on, and was told I'm pretty much bugging tf out. they need to do better, idgaf what neighborhood you're in.

Edward was so kind and patient throughout the process. During what is a very difficult time for my…read moremother, he stayed with us and made her comfortable. Taking his time, answering questions and making sure she found something she loved. Everyone else at Bitz-N-Pieces was amazing and we couldn't recommend them more highly.

I never actually shopped here BUT (and this is a big "but") when I called this business several…read moreyears ago inquiring about mens hairpieces, the person I spoke with (I believe it may have been Barry himself) actually talked me out of buying a system because he said sometimes natural is better. I never forgot that. So even though I've never been a customer, the mere fact that the owner discouraged me from buying a hair system spoke volumes about his integrity and I'm sure his products are first rate, too.

Wig with long hair $260 + the cup $3.25…read more Pros: 1) very good customer service; 2) fine price; 3) you can try wigs as many you want till you find the perfect one; 4) clean place Cons: 1) not much of choice; 2) small shop

Two nice ladies that own the place help me pick my wig. Bought a long red wig of sinteric hair that…read morefeels and look like natural! Very nice hair and also very good and affordable price. I highly recommend.

Best Supplier, with competitive prices and quality. Treat William nice and he gives good prices, he…read moreis very knowledgeable in hair!! thank me later Past 10 years with consistent good Service !

My first time at the store. I bought the Brazilian Green Leaves 2 bundle pack extensions. So far I…read morewashed my hair , went under dryer and blow dried it and the hair did not shead. It's been my second week with extensions and I don't have any complains.

I've had this spot bookmarked for a while and was finally in the area to make a stop. They have a…read moregreat selection of higher end beauty and hair care items and drug store brands. Your first time can be really daunting because there is such a selection. It's really well organized and I had someone to help me find the items I wanted. I was honestly impressed by the stock of items, such as hair accessories, fun socks, and wigs. Definitely make a stop if you're in need of a hair care item!

Such a great alternative to Sally's. Great selection from everyday brands to luxury and Salon…read morebrands. Also has great options for travel sizes. Knowledgeable when it comes to hair dye/bleach/Toner questions. Big wig section in the back!

While Mane Beauty is conveniently located and offers a wide selection of hair products, my overall…read moreexperience has declined significantly over time. I've noticed a consistent pattern of curt, dismissive, and unwelcoming behavior--particularly from the immigrant woman stationed in the back. Her tone and demeanor often come across as abrasive and unnecessarily harsh. More concerning, however, is the racial undertone in how certain customers are treated. As a patron of color, I've observed subtle yet unmistakable instances of racial bias--ranging from dismissive service to demeaning interactions that do not align with basic standards of respect or professionalism. Additionally, there are frequent instances of upselling and noticeable price inflations on common items. I encourage customers to verify product prices online or at alternative retailers to ensure transparency. If you feel you've been mistreated, overcharged, or want to report businesses that fail to display prices--potentially overcharging customers at random--you can file a complaint with the New York City Department of Consumer and Worker Protection (DCWP) by visiting nyc.gov/dcwp or calling 311 and requesting consumer complaint assistance. As consumers, we deserve respectful and equitable treatment--especially in businesses that profit largely from Black and Brown clientele.

Super friendly staff and found a nice wig for 60ish bucks. They allowed my service animal in…read morewithout issue and I was able to calmly shop. Super attentive young lady helped me find a nice wig with good color for my wedding. Beaching meltdown left me bald and was super self conscious to shop for something to wear on my special day.