Booked through online platform. Great car, easy and fast service. Just had to drop off, no wait…read moretimes. Gave 4 stars only because the actual bill was far bigger than promised price on website. Could've just rent a car locally for the same price without going all the way to Newark Airport.

My Sonata needed help and had to stay in the shop at Plaza Hyundai for I don't know how long. The…read morepeople at Allcar actually had a satellite location in the waiting room there. The courteous staff were very kind understanding and quick!! Within minutes I was sitting in a brand new Sonata. I was very impressed with the service and the quality of the car. Thank you for your great service!!!!

BEST CAR RENTAL SPOT IN BROOKLYN!!! Great Service, Nice…read moreClean Cars, Cool Staff and Great Prices!! I love American muscle and Every-time I come here they have a great selection. Side note: Call in advance to make sure the car you want is available!

My local, go to car rental spot. Sometimes the wait is long, but for the most part we're in and out…read morewith our vehicle. I haven't had to return a car due to mechanical issues, but I've had to swap for a bigger size and it was quick and easy. I really like this location, and will continue to rent from here. Would've given 5 stars, but due to reason listed in video, I had to take away one.

I needed a 15 passenger van to pick up some family members from JFK. I needed to rent this for 1…read moreday. Went online and booked it. I called and was told that I will receive a phone call confirmation within a few days. 2 days passed and still no phone confirmation. I calles and spoke to someone and they confirmed my reservation and explained to me the process of the $200 security deposit and $100 deposit for Ezpass. On the day and time that I was given to pick up the van, I was told "there is no van, there is no reservation" not sure why this guy was in bad mood but I informed him that I had called several times and got 2 return phone call confirmations. I also pointed out that the van was sitting there in plain sight. Overall, the van was clean and in great condition. I do agree with other yelpers the process of having to double check your credit card to make sure you received both refundable security deposits is annoying and may feel like a 2nd job hence the 4 stars.

Absolutely stellar service by Beverly and the inspector. The car was clean and they were very clear…read moreabout the rental contract so that my boyfriend and I were not hit by any surprise charges. We (my boyfriend and I)rented a Toyota Corolla for a trip to Connecticut and everything went even better than I'd hoped. In case readers are unfamiliar with the car rental policies in NYC, it is basically next to impossible to rent a car if you do not have a valid credit card (which I did but my boyfriend didn't, and the name on the license must match the card). I had given up hope until I stumbled upon Empire on Google and decided to give them a call. From the first contact to the return of the rental, Beverly was professional and organized, and although we drove more than the 200 miles we paid for, the price for the extra 80 miles was just $24. I'll definitely be returning to Empire for any car rental needs in the future, once again thank you Beverly and Empire Car Rental!

Here with my son at 9:25am to return vehicle at Canarsie Brooklyn NY location, Rr#969664286. No…read moreone is here to receive the car. It's 10:20 am. No one is picking up the phone at this location and no one is picking up the phone at the 800#. Finally got thru on 8006544174 and spoke to Jade who advised me to return the car to the Union St location. I asked Jade to call the Union st location to confirm they are open and so they can expect me but Jade said no. I asked to speak to a supervisor and received a call back from Gabby. While I was waiting, I called the Union St location and there was no answer. I explained to Gabby that we have doctor's appointments to get to and would not be able to travel so far to Union St without confirming they're open.. She could not confirm they are open and said she was referring me to roadside assistance to have the car picked up. She transferred me and I've been on hold over 30 minutes! Hertz has no regard for the customer's time. I informed Jade and Gabby that I needed to get to a medical appt. They gave me no options at all and didn't even lift a finger to accommodate me. Worst customer service ever. Will NEVER do business with them again. Stay away. No help at any number! Once roadside assistance picked up I spoke to Dhristeah, a highly professional representative with excellent soft skills because by the time I spoke to her I was extremely upset. She offered a few options that were not acceptable and when I asked to speak to her supervisor she promptly complied. Lead representative, Deborah, resolved this issue to my satisfaction. Ahe had read the notes, was aware of my situation. I appreciate the service provided by Dhristeah and Deborah.

Do NOT rent from this location they will try to scam you any way they can!…read more Returned an absolute full tank of gas and they tried to charge me 150 dollars for the refuel. Horrible business.

AVOID THIS SHOP AT ALL COST…read more I dropped my car off on Oct 31, it's now Dec 12th and I still don't have my car back. The shop has provided four different promised handoff dates and has blown through all four dates. Extremely poor communication, expect when it comes to the shop collecting money. At this point, I still don't have my car back and had to involve my insurance company to help ensure the shop completes the repairs. TLDR - GO TO A DIFFERENT SHOP! Repair timeline: - 10.31.25: Vehicle drop off - 11.21.25: Promised hand off one (missed) - 11.26.25: Promised hand off two (missed) - 12.5.25: Promised hand off three (missed) - 12.9.25: Promised hand off four (missed) - 12.11.25: Promised hand off five (missed)

I have been a customer there for years and years. They worked on my vintage Ferrari's and…read moreCorvettes as well as my Ford's. I had my car there and picked it up last week . The repair was done in a timely manner. They matched the color perfectly. Great work Thank you Jimmy Jr.

EVERYTHING... you're in good hands at Enterprise and even greater hands with "ASH"…read more Best customer service, clean, attentive, accommodating and reliable.

Nasty no help. None of what I was told in the pickup location was told to me when setting up the…read morerental

after refusing to be extorted by tarmac auto on atlantic, i went to saratoga auto where my car was…read moreexpertly repaired at half the price quoted to me by tarmac.. the mechanics at saratoga auto worked quickly, expertly and cost efficiently... i highly recommend this establishment that is now located on pacific st.