I reserved a standard sedan or small suv earlier in the week to be picked up on the weekend. When…read moreI arrived there the lot was mostly empty. They had a sedan that I didn't want but had a small suv in the lot which was offered to me by an associate first. Then a woman came over and said that it was reserved although I was obviously the last customer there since it was close to the closing time. I felt that I was discriminated because of my ethnicity or for some other unknown reason. My understanding is that if a vehicle is available at the time that I was there it should be rented since there was no other customer there remaining for that day. I would never use this place again in the future. Also they set unrealistic expectation on the type of car you reserve. They should be more honest about the type of cars available, since what was there was not what was expected.

I was surprised that the BMW 2021 330 X I rented had over 34,000 miles !…read more When I questioned the attendant she told me that they didn't get any new cars because of Covid but not to worry the cars are serviced regularly. Drove out of the lot and the check engine light immediately came on indicating car 1600 miles past due oil change. As I continue downThe road a second warning light came on indicating low coolant Please service immediately or the engine was melt down!!?? Additionally the car has a vibration on the steering column it seems very unsafe to drive. Enterprise why did you give me this unsafe vehicle? A heap of junk !!!!!'n Now I called you're closed until Monday LOL called your roadside service he told me they would call me back in 4-4 hours...., 12 hours later they still checking. I was recommended by Geico . This is a total disgrace and a shit show of a rental. You've ruined my weekend and inconvenienced me beyond the cost shame on you enterprise shame shame

I rent frequently from this place. The hours of operation are better than the Hertz locations…read morearound Bergen (open on Sundays). The services are generally okay but it depends on the individual behind the counter. Two of them actually asked me for a job during our transactions - a bit strange. I do get my upgrades occasionally as an AVIS First member but it is rare. Most of the time, I got cars that are beat-up and not clean. I found strange things in the cars some of the time - such as dried sausages, empty beer / coke bottles, half finished Seven-Eleven big gulp cups, etc. among the things I found in the car. Once, I got a car with both windshield wiper blade so worn that they detached from the arm when I need it. I had to stop by a gas station near I78 to get it changed so I don't end up in an accident in pouring rain. Now my company is moving its business contract to Hertz and I am very glad that I don't need to come here any more.

Horrible place horrible customer service they don't even try to help make up rule they not true.read more

I rarely give a review,however,I feel that I must,this time…read more This was one of the best experiences renting a car,that I had.the lady who rented me the car was super nice.she was very friendly and didn't sell me a bill of goods,so to speak The pickup and car return went very smoothly. I haven't even mention the very fair cost of the rental I would only use Korex,whenever I need to rent a car. I also love to help local business. I give them a 5 ++++++rating

John (owner) makes renting a car the easiest experience ever! I always go to him when I need to…read morerent a car! Affordable, convenient and the car is always clean!

I went to Enterprise in Teaneck, NJ to rent a car after my vehicle was involved in a hit-and-run…read more My insurance company and the auto body shop both recommended Enterprise, so I expected a smooth experience. They picked me up from the shop, and at first things seemed promising--the initial representative I worked with was very polite and helpful. Unfortunately, my experience quickly went downhill. The manager I dealt with was dismissive and unprofessional, brushing me off with excuses about a "loss." I rented the vehicle from August 4 to August 13. My insurance company was billed and refunded appropriately. However, on August 28, Enterprise charged my debit card $323.75 for tolls that were actually left unpaid by the customer who rented the car before me. Instead of resolving this directly, Enterprise gave me the number of a third-party company, VerraMobility. When I contacted them, I was told an investigation would be conducted and that I'd receive an email within three business days. No email ever came, and when I followed up on the fifth day, I was told Enterprise would be responsible for issuing my refund. I returned to Enterprise and spoke with the manager, Ryan Karr, who was extremely rude. Rather than apologizing for the fraudulent charge, he acted as though I should have been grateful the issue was "being taken care of." When I became frustrated, he tried to pass me off to his district manager instead of addressing the problem himself. In the end, Enterprise charged me for something I didn't owe, withheld my money without explanation, and treated me poorly when I sought resolution. This was by far the worst customer service experience I've ever had. I will never use Enterprise again and recommend others consider a different rental company. I would've given them zero stars. But it's not available. Lottie Domangue

I really like renting from this location. Is not my nearest…read morelocation yet I I would rather travel a bit more, people are courteous although super busy location if you make a reservation you will leave with a car. Alexis is my go to person in this location, but I'm sure anyone there would be good to work with.

I am so dissatisfied and disappointed in your company and in your representatives. The man who was…read moreworking at the hertz rent a car on 1560a Teaneck Road, Ramen Leath, behaved in such a nasty manner to us. Actually, from the very beginning, he gave us the feeling that he didn't want to be bothered with us. I was shocked at his attitude and had expected to be treated as an equal customer. His customer service was appalling and disappointing. I had expected your employees to be there to try to assist the customers , and was mistaken to think they were on a high level. There was a problem with our order. He showed us his computer screen and that it said there that our order had been cancelled, yet we had a confirmation number and had not cancelled. I understand that mistakes can happen. So, we called Expedia and they asked to speak to him. He was actually outrightly obnoxious when speaking to the Expedia representative, who was trying to find out what had happened and to help with a solution. He did not want to help in any way. Why not? Isn't that his job? Doesn't hertz want us to use its services? We really felt that he was genuinely enjoying giving us a hard time and not trying to assist. I can't understand it. Why? We were very upset and chose to use another company. We got a car from Avis right away. I have no interest in using your services, but I demand an explanation for this kind of behavior!!!

Rented me a brand new truck for a discounted price. Place is not to busy even though they shut down…read morethe office in Teaneck.

Planning a trip to the Hamptons and desiring a high-end car at the very last minute, I contacted…read moreRob at Gotham who said he had a 2019 White Huracan Spyder that was in the shop but would be ready by my desired pick-up date. I agreed and submitted my deposit. The car ran great and really added to my overall trip and experience! The only issues were that there were a couple of lights that kept coming on: low coolant level, and service soon, and a minor issue with the convertible that I was able to resolve myself. The warnings, however, were false as the car never overheated, and the service soon one that I've seen in my car following service, I suspect was likely due to it not being reset after service was complete. Aside from my awesome experience with the car, I am giving 5 stars for the following reasons. Rob was able to secure me a high demand car at the very last minute when normally, at least from my experience, these cars must be reserved weeks in advance. Aside from the false warnings, the car ran great and in no way did it negatively impact my experience. The person reviewing the contract and setting me up, Cosmo, was very cool and down-to-earth and was very hospitable in offering me a drink and letting me use the 'higher-end' bathroom when I had to go. His dog was also very cool and friendly too! Also, when I first noticed the lights and took the car back, I could tell he cared and was sincere in his concern. He told me I did the right thing by coming right back and not taking a risk with the car and my safety. He had another person take it for a test drive to confirm it was a false warning, and to be safe, they opened up the rear cover, undid the screws for the coolant, and topped it off. Upon having the issue with the top not going down, I left a message for Rob and he called me right back and was going to contact service to get more info, just before I was able to give the rear cover a little 'nudge' that was enough for the automated top-down process to complete. Ditto for putting the top up. Finally, when I returned the car, John took $1 off the mile overage rate that saved me over $100. My only recommendation, which Rob already stated he will be doing, is to follow up with the service department on the issues encountered and ensure they are more thorough before releasing the car. Again, bear in mind, I was able to get that car (2019 White Huracan Spyder) within 2 days of my desired rental date, and they were able to make it happen with only some minor issues. I will finish off by saying thank you to Rob, John, Cosmo and the team for making it happen, for treating me like family, for being attentive of and concerned about the issues even though they were minor, and for renting me an awesome car that made my trip to the Hamptons an exhilarating and memorable one.

Good, professional company and they even deliver cars to you, owner is involved and informative…read more Would recommend

I purchased a 2012 Lamborghini aventador from Jay Song, owner of jays garage and only Motorsports…read moreand boy this guy is a thieve and a scammer, he told me the car was in perfect running condition that he had done all the maintenance etc, comes to know I receive the car and the clutch is bad, tires are bald, brake pads are worn, oil needs change, tire sensors, I've spent $23k to get this car running as it should. Please avoid doing business with this dealership, and this corrupted guy. Read their reviews before you make a purchase especially a high end purchase like I did, lesson learned never buy exotics from an unreputable business, it WILL bite you in the butt!!

We had a family coming in from overseas and needed a 12 seat van for trip to DC and Niagara. Things…read morecame up and had to change our plans and Jay was more than accommodating. Wish all rental places were as responsive as this one. Will definitely be using them again for future van rentals. Highly recommendable!!

I want to thank Jay for helping me figure out what kind of vehicle I need to transport tents and…read morepeople safely. He was helpful and knowledgeable and honest. Thanks Jay!