Alright, let's see how much I can remember from my original review that I sent to their site and…read morethey won't post (AF doesn't post reviews below 4 star) My dishwasher purchase is my first and last from American Freight. I bought a scratch and dent unit and, despite their final sale policy, I was assured that AF performs in-house tests and the units work as intended. After hooking up the unit and checking all ports, the dishwasher leaked. There was a seam in the drum that was damaged or defective and was leaking water from the side panel. IF they actually test ran this unit, they would not have been able to miss this leak. I called AF 4 times that day because of this issue (I called a 5th time because of another question that never was answered). Call 1: I tell them the unit is leaking from the side panel, not a port. The associate, J, doesn't have an answer and the manager was on break so they would need to call me back. I wait an hour and call back (break should be done and I haven't heard anything) Call 2: J tells me to call KitchenAid because the unit is still under warranty. I know from working in manufacturing that this isn't KA's problem, but I call anyway. KA tells me that the warranty doesn't cover this issue. I call the store back. Call 3: I tell J that KA doesn't cover this issue. He tells me he needs to talk to the manager and will call me back. I wait a few hours and call back. Call 4: I ask J, he answered, what is going on. He states they are working on trying to find me a comparable replacement unit and will call me when they find something. Why didn't they call me to tell me this? Who knows. Well, that was 3 weeks ago now. I haven't gotten 1 phone call from them. They have my information. I was left with a dishwasher that doesn't work and I am not allowed to return. They just told me what I wanted to hear and completely blew me off. AF offers a warranty and I can't imagine that they help ANYONE with issues with how my experience went. These calls were 2 days after I bought the unit. If you are looking for scratch and dent appliances I highly recommend Western Mass Appliance (they didn't have any KA's in the weeks I called them) they are a small business run by local people.

We bought a dryer online and paid for it in full. We were on the way a 2 hour drive from us . We…read morewere calling to ask if it was going to come in a box. When the employee asked us for the order number, he said that they no longer have the dryer, even though we had already bought the dryer and it was ours. He said that the dryer was canceled two days after our order so we are assuming that they sold our dryer to somebody else sold our dryer to somebody else and didn't give us our refund or even have the decency to call us or send us an email to let us know that they canceled our order. Very unprofessional.

Today Wednesday Feb 12, 2020 just looking to check out different beds to suit my comfort. The…read moremanager Anthony Settembre help explained clearly on a few different typed of beds. The first one he showed me was a Alcove Hybrid Plush Matt he had me at hello I didn't need to try out other beds even though I did to feel the difference. Anthony went over the monthly payments with me and it was a little more than what I wanted to pay. So he called his boss and I got my adjustable bed frame free which brought my monthly payments down to what I can afford. Thank you Anthony Settembre for making everything all possible today and looking forward to sleeping in my new Alcove Hybrid Plush bed this Sunday. Diana Wescott

We recently moved to the area & in search of a new mattress. My fiancé & I have differing opinions…read moreon mattress type, so we expected this to be a difficult decision/agreement to come to. When we entered we were greeted by Melissa, and she couldn't have been more of a blessing to help facilitate this process. After asking us our preferences and sleeping styles she guided us to what ultimately was the mattress we bought (first try, first recommendation)! She had us try an arrangement of other mattresses to be sure, but there was nothing topping the first one. Plus, she guided us to the mattress that had a better deal (only change was the pattern of the fabric on top). Melissa was informative, helpful and made the whole mattress shopping experience rather enjoyable, a phrase that few say I'd imagine. She also helped recommend us to other stores in the area for items we needed (furniture related) since we're new to the area. Great experience from beginning to end, stop by & ask for Melissa-you won't regret it.

We were impressed with the huge variety of furnishings! We were greeted and service was top notch…read more Nobody hounded us allowed us to walk around and view different items so we could find the best value that worked for us! We settled on an amazing sectional and it was delivered within a week!! I can't complain on bit!

Good proof warranty is a joke. Took me a month to get a new remote for my recliner that is covered…read moreby the "plan". Then after it arrived they wanted me to wait 10 more days for a tech to install it. I gave up and my friend did it. When you call their warranty administrator, you can't get anyone. I was on hold 3 different times for an hour and never got through. Bob's customer care can't do anything. They tell you to call Guardian the administrator. I've never been so disappointed in a company. I don't recommend buying at Bob's, at least if you are going to pay for a warranty.

Their support team does not respond. I've been asking for a repair, and willing to pay for it, for…read more9 months. I've texted, called, and emailed. I usually do not get a reply. I've politely asked to speak with a manager to see what is the issue - silence. I do not recommend this vendor.

Well I haven't even gotten my sofa yet but I'm already disappointed! They told me a large window of…read moredelivery of 9-12:30 . So I made plans for a birthday party at 1:30. Then I get an update that it won't even arrive until possibly 1:30!! Unacceptable! More to follow after I get the furniture

I ordered a couch piece and when I was to pick up it was 3 times the size of the one I picked out n…read morewas different and didn't fit my apartment but refused to help me out with something else

IF YOU LIKE PAYING PREMIUM PRICE FOR DAMAGED FURNITURE THIS IS YOUR SPOT!!!!Spent over $4000 on…read morefurniture. Recieved it damaged. Spoke with staff on 4 occasions. On each occasion I was PROMISED they would correct the problem with either a partial refund or swap out for new furniture out ,and that would call me back. Never happened. Spoke with management (Bill) who was sporting a nice Rolex the last time I saw him, was told I would receive a phone call on a promised date. Did not happen. Called back asked for Bill. I do not believe that is his real name,same voice but insisted his name was "H". I realize now that they are so disorganized and believe that they never really intended or cared to resolve this issue. Supposed "Bill" said he called and spoke to my wife but he was only quoting word for word our conversation that we had in person the last time. Accused me of lying. Give me a break.lol.really I have more furniture to buy,but it won't be here.

Got a couch here 5 months ago, bought the Premium 5-year warranty because I heard bad things about…read morethis place and wanted to be extra cautious. Couch broke a few weeks ago because the branch joinsts have no proper joins, it's just stapled together. I wanted to refund it, but it turns out the Premium 5-year warranty doesn't do shit. They won't refund me, only give me store credit. No idea how they've stayed in business with a deceptive practice like this. I should've paid more attention to all the real 1-star reviews here.

We bought 2 couches from them 3 years ago. We had the extended warranty. One of our couches got a…read moretear in the arm. We tried and tried to get ahold of the people at protection company but was never called back for over a 3 month period. So we personally went into the store and Spoke to Andy the sales manager. He was great. He sent an email to the company and we got a response within 3 days. They determined it was unfixable and would refund our money or give us another couches. BUT again we ran into communication problems with the company. We went back in today and again Andy was very helpful and willing to go above and beyond for us even though he didn't get the sale from us.​

I got a Bassett sectional sofa through this location over 6 years ago, and it's still going strong…read more The fabric is tight knit and the cushions are holding their shape in spite of my family nearly living on this thing since it came home. In store the salesperson was friendly, and did not push husband and I around as we wandered the store figuring out our needs. Ordering and delivery were straightforward, too.

No pressure but helpful salespeople! Let us wander but assisted when asked! Offered good advise but…read moredidnt push ! Lovely selection of recliners!