One ring to be sized and two others that needed to be soldered together. Both came out perfect!…read moreI had been told several times that my ring to be resized could not be done because of the way it was made, but the owner assured us it would not be a problem. My husband had been here several times over the last few years, but this was my first experience. Happy to have found a place I can confidently take my jewelry.

Howhy and Ginger are amazing! They are very knowledgeable and friendly. Recently had an antique…read morereplica ring custom made and it is stunning. Great for jewelry design, repair and other related things. Highly recommend

12MARCH2026: According to the voicemail, they are closing the Richardson/Allen, TX. location for…read morehealth reasons on 30APR2026. It appears they are no longer accepting watches for repair. If you want factory service you will probably have to send it to the Houston, TX. location.

My polar watch screen went off a few weeks ago & I found out there was a repair shop in DFW! It's…read moreinside of a glass building on the 2nd floor in a small suite. Read the directory for directions. It look less than 10 minutes for a full analysis of my watches condition & repair. In & out. Staff was friendly & took the time to check my heart strap as well. Both batteries replaced & analysis in the ballpark of 30 bucks. Can't beat that...I didn't have to go buy a new watch.

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

Great service, price and turnaround time (4 working days) to replace the face on my Rolex.read more

My vintage Rolex Air King had a small bit of water in it. Before they worked on it they charged my…read morecard over $600. I had it for just a few weeks and yesterday (6/3/26) it stopped. I decided not to take it back because I just don't feel comfortable letting them have it again. I'm not certain their techs are Rolex certified. Now it's on the way to Rolex in Florida. If you have a Rolex you may want to think twice about letting them service the watch.

We hired them in August for a retirement party on October 4. On October 3 we even received a…read more"friendly reminder" about our appointment the next day confirming the location and time. The day of the party they were a no show. We emailed them the following day requesting a full refund of the $605 we had prepaid and they have yet to respond. When we call the phone number they advertise it is immediately disconnected and appears to be a bad number. Not sure how they have so many positive reviews on other websites. We are now contesting the charge through Amex as that appears to be our only option. Would NOT recommend. Not sure why my location is showing as New York but this was indeed a party in the DFW area.

I was invited by one of my best friends to his cousins' wedding at Willow Creek venue in…read moreWaxahachie, and we had a blast! food was great and the music perfect, the staff even better the venue is super nice. They had a cigar roller from DFW cigar roller during the wedding and it was so unique! they were hand rolling cigars there and lighting up cigars for the guys, it was such a cool thing to watch someone rolling cigars! everybody was speechless. The cigar roller for the wedding was Cuban and he had a cute girl cutting and lighting up the cigars for the people at the party, I had never smoked cigars but just watching it was amazing so I light up one and love it! they explained to us the different type of cigars and tobacco and the difference between Cuban cigars and Nicaraguan cigars. It seems to me that they knew what they were talking about. It was a very cool night we all got drunk but had lots of fun. A lot of my friends joined me with a cigar that nigth. I recommended!

Superior customer care. Best jeweler in Frisco and more. Couldn't be happier with them for jewelry…read moreand especially watches. Thanks,

Happy customer chiming in. I didn't realize there were so many positive 5 star reviews when I…read morestarted shopping there. But now that I've experienced two positive shopping experiences. I can say without a doubt agree on what other reviewers are saying. Customer service is top notch and their watch department is fabulous. I had no discomfort or reservations in purchasing high dollar items. Will certainly be back.

I have always had the most positive experiences with DG&SE! Sherry has taken care of me on so many…read moreissues. Ask for her! I have made purchases, had watches serviced and repaired and even sold some gold. They are honest and fair.

I've used Dallas Gold & Silver in the past and previously felt like I received fair pricing, but…read moreunfortunately this last experience was disappointing. I drove an hour and a half expecting the same level of fairness, only to be offered $59 per ounce for my silver. After checking with another gold and silver dealer, I was offered $75 per ounce for the same silver. That is a major difference, and it left me feeling like I wasted my time and got taken advantage of. I understand prices can vary, but this gap was too large to ignore. I really wish this experience had matched the positive ones I had with them before, but this time just wasn't it.

Took my great grandmothers mantle clock which needed some TLC. Incredibly knowledgeable…read morefather/daughter team. Took incredibly good care of it & fixed it. I really appreciated the aftercare refresher, warranty & offer of telephone support. Beautiful selection of clocks available to buy, could browse for ages. Gorgeous grandfather clocks!

What a find!! Fred and his team took excellent care of my clock needs!…read more I've had a tiny cuckoo clock (except there is no cuckoo bird!) that my dad had brought home from Germany in the early 1950's. I don't remember ever seeing it run. I've had it for years and finally decided we should get it looked at. I had another mantel clock that needed service because a new battery did not make it run. Took them both to Promenade Clocks. The cost to repair/clean them was totally reasonable. And they were both ready for pickup in less than a week! Fred and his shop is a treasure right here in Richardson! It's almost like a time museum. Fred showed us around and he really knows his clocks! We loved hearing the stories and how many of the clocks work and their history. Lots of one-of-a-kind clocks available for purchase.