Howhy and Ginger are amazing! They are very knowledgeable and friendly. Recently had an antique…read morereplica ring custom made and it is stunning. Great for jewelry design, repair and other related things. Highly recommend

I went in for a watch battery replacement and also had some rings to be cleaned. He did it very…read morequickly and on the spot was very friendly and was well priced.

12MARCH2026: According to the voicemail, they are closing the Richardson/Allen, TX. location for…read morehealth reasons on 30APR2026. It appears they are no longer accepting watches for repair. If you want factory service you will probably have to send it to the Houston, TX. location.

I sent my old Citizen Eco-Drive SkyHawk in for a new crystal and bezel. It came back perfect. This…read moreold watch means a lot to me and he brought it back to life. HIGHLY recommended.

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

Hutch, and his family are one of a kind!...kind in the way of their knowledge of vintage…read moreRolex's...and kind in the way that they treat their customers! After much searching I took my 2 vintage watches to Hutch and lemme tell yall..it was far and above the right choice! The 1967 DayDate needed to be serviced,and yes it was serviced and cleaned not polished...WOW is all I can say ! the jubilee bracelet is a one of a kind ,and I was freakin out about it getting hurt....but it looked stunning when Hutch handed it to me. The other watch needed the same treatment as it was an early 90's Tudor Tiger Prince ... just plain awesome after Hutch put his magic on it. Well, long story short... Hi Grade Watches is the only place that my timepieces will ever go to! Thank You Hutch and Family

My vintage Rolex Air King had a small bit of water in it. Before they worked on it they charged my…read morecard over $600. I had it for just a few weeks and yesterday (6/3/26) it stopped. I decided not to take it back because I just don't feel comfortable letting them have it again. I'm not certain their techs are Rolex certified. Now it's on the way to Rolex in Florida. If you have a Rolex you may want to think twice about letting them service the watch.

We hired them in August for a retirement party on October 4. On October 3 we even received a…read more"friendly reminder" about our appointment the next day confirming the location and time. The day of the party they were a no show. We emailed them the following day requesting a full refund of the $605 we had prepaid and they have yet to respond. When we call the phone number they advertise it is immediately disconnected and appears to be a bad number. Not sure how they have so many positive reviews on other websites. We are now contesting the charge through Amex as that appears to be our only option. Would NOT recommend. Not sure why my location is showing as New York but this was indeed a party in the DFW area.

I was invited by one of my best friends to his cousins' wedding at Willow Creek venue in…read moreWaxahachie, and we had a blast! food was great and the music perfect, the staff even better the venue is super nice. They had a cigar roller from DFW cigar roller during the wedding and it was so unique! they were hand rolling cigars there and lighting up cigars for the guys, it was such a cool thing to watch someone rolling cigars! everybody was speechless. The cigar roller for the wedding was Cuban and he had a cute girl cutting and lighting up the cigars for the people at the party, I had never smoked cigars but just watching it was amazing so I light up one and love it! they explained to us the different type of cigars and tobacco and the difference between Cuban cigars and Nicaraguan cigars. It seems to me that they knew what they were talking about. It was a very cool night we all got drunk but had lots of fun. A lot of my friends joined me with a cigar that nigth. I recommended!

Happy customer chiming in. I didn't realize there were so many positive 5 star reviews when I…read morestarted shopping there. But now that I've experienced two positive shopping experiences. I can say without a doubt agree on what other reviewers are saying. Customer service is top notch and their watch department is fabulous. I had no discomfort or reservations in purchasing high dollar items. Will certainly be back.

I stopped in to see if I could get my Rolex watch polished . The man I spoke to was very rude. I…read moreasked him if I could get my watch polished. He said it would be at least six weeks. I asked if he had a list I could put my on and be contacted later to bring it in.He said, "no you leave it here and it might be 6,7,8 weeks". I said "you're kidding". He then barked back "that's how we do it, take it or leave it!". Needless to say I walked out.

I've used Dallas Gold & Silver in the past and previously felt like I received fair pricing, but…read moreunfortunately this last experience was disappointing. I drove an hour and a half expecting the same level of fairness, only to be offered $59 per ounce for my silver. After checking with another gold and silver dealer, I was offered $75 per ounce for the same silver. That is a major difference, and it left me feeling like I wasted my time and got taken advantage of. I understand prices can vary, but this gap was too large to ignore. I really wish this experience had matched the positive ones I had with them before, but this time just wasn't it.

Good stuff good prices great place to get jewelry that is used but in great shape and there's…read moreseveral locations so if one doesn't have it another might. I got a prez Rolex that new would be $40k but I got it for $8k bc it's from the 1980s. It looks almost identical to the new ones. Only difference is the clasp. So you can have things that look nice without costing an arm and a leg

What a find!! Fred and his team took excellent care of my clock needs!…read more I've had a tiny cuckoo clock (except there is no cuckoo bird!) that my dad had brought home from Germany in the early 1950's. I don't remember ever seeing it run. I've had it for years and finally decided we should get it looked at. I had another mantel clock that needed service because a new battery did not make it run. Took them both to Promenade Clocks. The cost to repair/clean them was totally reasonable. And they were both ready for pickup in less than a week! Fred and his shop is a treasure right here in Richardson! It's almost like a time museum. Fred showed us around and he really knows his clocks! We loved hearing the stories and how many of the clocks work and their history. Lots of one-of-a-kind clocks available for purchase.

Mark, from Promenade clocks, arrived right on time today to look at a wall clock that has not been…read moreworking for several years. He took one look at , and knew exactly what was wrong and fixed it quickly. He also took a look at another clock that was hanging in the hallway. I would definitely recommend Promenade clocks if you have a clock that needs repair. They were so nice and accommodating on the phone and in person. Also, very knowledgeable about clocks.