Good stuff good prices great place to get jewelry that is used but in great shape and there's several locations so if one doesn't have it another might. I got a prez Rolex that new would be $40k but I got it for $8k bc it's from the 1980s. It looks almost identical to the new ones. Only difference is the clasp. So you can have things that look nice without costing an arm and a leg read more

I've used Dallas Gold & Silver in the past and previously felt like I received fair pricing, but unfortunately this last experience was disappointing. I drove an hour and a half expecting the same level of fairness, only to be offered $59 per ounce for my silver. After checking with another gold and silver dealer, I was offered $75 per ounce for the same silver. That is a major difference, and it left me feeling like I wasted my time and got taken advantage of. I understand prices can vary, but this gap was too large to ignore. I really wish this experience had matched the positive ones I had with them before, but this time just wasn't it. read more

Definitely worthy of 5 stars. Brought some items in for appraisal. Ended up keeping but walked out with some interesting item. One of a kind store with a little of everything and staff very friendly and helpful. read more

They gave me a good rate on my gold and a good price on my new necklace. I will go back.

If I could leave 5 negative stars I would. If you're black with real jewelry DO NOT GO THERE!!!. They will try and low ball you I bought In 30k of 14 carat jewelry and real natural diamonds and they offered me 8k not knowing I've already been to multiple locations and they offered basically double what this location was lol. Racist ppl do not go read more

I have always had the most positive experiences with DG&SE! Sherry has taken care of me on so many issues. Ask for her! I have made purchases, had watches serviced and repaired and even sold some gold. They are honest and fair. read more

Always best prices for Sellers & Buyers! Great Staff! If your selling pre1964 constitutional silver, You'll be outta there in about 10 minutes with cash, the price fluctuates but it comes to about -$12 off (spot $) or $24.5 oz last week (06/2025) If you're buying, give yourself plenty of time to Browse their incredible inventory of Collections that will have you leaving with a smile - & maybe a Coin or 2 !! Bobs the man read more

As a new seller, found it to be too busy, rushed by Daniel, he didn't seem focused or provide info, had several waiting, no privacy, rushed. Don't take multiple items, don't take nice pieces as they pay scrap prices, heavily reduced formula prices for anything not bars or coins. Regret going here. Had better experience just around the corner. Dont be afraid to go elsewhere if a price that doesn't seem fair. read more

I took some silver dimes to be sold, the reason is not important. The guy gave me a price that was less than what I was quoted yesterday, but I needed to get the money quickly. After the sale was over I could hear the salesman laughing at me and telling his coworker that "he loves to see the walk of shame after they sell their shit" Will be finding a different place for any future business. read more

Excellent and painless experience this afternoon selling a gold coin. Was offered a very fair price, paid out in cash. Highly recommend and will definitely be back in the future for other future transactions. read more

I've been a customer of this location for 7 years, when searching for wedding rings. Since then, I've been an amazing relationship with the entire store and have purchased more items ranging from watches, gifts, and investment pieces. I'm also appreciative of the education, care, patience, and attention to detail. I always leave feeling good about my purchases and as though the team was looking out for my best interest and ensuring I felt heard and satisfied. I must shoutout to Rebekah and Ali. Those two are amazing individuals and highly knowledgeable. You won't be disappointed! read more

Daniel helped us out with coins- Very friendly and helpful. Very knowledgable on coins and we were offered good price. I also had paper currency and Daniel recommended Mike to us because he has more knowledge about paper money. My Dad years ago had come to Mike for his expertise. Mike is very knowledgable and gave us fair price with paper currency. Highly recommend and I will be back in the future. read more

BUYERS BEWARE !!!!!!!!!!!!!!!!'!! Husband (fiancée back then) bought a beautiful stone on a white gold ring band for our proposal. My engagement ring was really gorgeous, and we decided to go back and buy our wedding bands there. Recently, I soaker both my rings in a Jewellery solution. I've left it over night and never had any issues. But this time around, the wedding bands. Took both rings back to the store and found out it's not white gold but PLATED white gold. Store wanted to charge me to relate both things and it will take 4 days. I did not feel comfortable and I as super upset that my rings bands are not the REAL THINH !!! I would have not putcha d the bands if I was told tha wedding bands were White Fold PLATED read more

I took a watch band for sale. I told them I thought it was 18 karat gold. They checked it by rubbing it against a plate and told me it was 14 K. They did not use or did not have an x-ray analyzer. They offered to buy the bracelet for $1500 (a 50 g bracelet) which is about 60% of the price of 14K gold for that day. The next day I took the bracelet to ARA Gold Recycling they confirmed with an x-ray it was 18 K gold as i thought and they vpay me on the spot $2800. A jeweler that can't be trusted should not be in business. read more

My husband bought a Rolex watch from the Preston location. We went to an authorized Rolex dealer to have a new dial put in the watch, but they refused to touch it because it was not an authentic Rolex. They had used "aftermarket" dials, bezels, and the crystal to patch up the watch. The result was a total junk! They sell these watches as genuine Rolexes, without disclosing that they have been fitted with aftermarket parts. When we spoke to the manager, he said that everybody knows they are buying "aftermarket products," not an authentic Rolex. Apparently, we were the only ones who didn't know that! Okay, we know now, and we want to warn others who may be in a similar situation. The dealer refused to take back the aftermarket Rolex, leaving us out over $11,000. If you have purchased a Rolex from this place, take it to an honest jeweler to check if it is authentic. You might find out that you have paid for something that isn't real. In addition, you will look like a fraud, and you will be out thousands of dollars. Therefore, we have decided to do our holiday shopping elsewhere and will never return to the same place again. We hope this message helps those of you who are shopping for an authentic Rolex. If you want to buy an aftermarket Rolex, this place is better than Chinatown in New York. They have a great selection of those. read more

Sherry was really helpful. I brought in my husband's necklace and they fixed it on site while I waited. Absolutely made my day. Appreciate you.... read more

It seems they aren't very personal with their service. I guess I don't fit the profile to be waited on. It's a nice enough store but I was there for 20 minutes without any assistance. I planned on spending a small amount roughly $1000. I will drive to diamonds direct and spend it there. read more

Approximately 1-1/2 years ago I purchased a pair of diamond earrings for $6,800.00 today my wife went in to the store to sell back or upgrade and the store told her they were only worth $1,100.00. We thought that DG&S was a stand up company and would stand behind the jewelry they sell. this is not the case. When my wife went to the store the GM, Ali, would not even take 2 minutes to introduce himself and try to make things right. We are not professional jewelry buyers we are ordinary folks and my wife just wanted a nice pair of earrings. the story is much longer but that's the jist of it. Needless to say buyer beware of DG&S, they are liars, crooks and thieves. If you want to purchase jewelry and not be taken advantage of buy it from anywhere else but DG&E. read more

Marie gives great customer service. She and the jewelry repairman were attentive and ensured my new watch was perfectly adjusted. As my second time shopping here, I was not disappointed and will return. read more

I went to the Preston/635 location on 12/11/23, to sell my 14k scrap gold. The person who waited on was extremely dishonest. He told me that some of the items were only 10k not 14k , which was a lie. All of the items were 14k. And then gave me a lowball price. I declined and went a couple of miles away to another store to sell my items. The employee there tested all the items where i could watch (as opposed to DGSE) and confirmed that all of the items were14k. And at that point i discovered that not all of my items were returned to me from DGSE. They had kept a couple of 14k earring backs. I know that the weight of the earring backs was minimal, but lets just be as shady AF. DO NOT use these people. EVER read more

Sherry Coe, is the best at this store, I have been going to this jewelry store for the past 20 years, good quality diamonds and a very reasonable price. I would not go any other place to buy jewelry!!!! read more

They have great customer service here. Catherine was fantastic! This store is much bigger than the previous store we visited. Huge selection and great people. Will be back!! read more

Very friendly, helped with the mny questions of a newbie. I recommend speaking with this group if youhave questions as I did.

I orginally called the store in Euless and the gentleman was very nice. He did not have what I was looking for so he referred me to the store in Dallas on Preston Rd. The first time I called I was transferred and was placed on hold for about 10 minutes. I hung up and called back about an hour later where I again was placed on hold for about a minute and a half and then it was disconnected. I called back immediately and spoke to the same women, who before I could get a word in was like "oh we dont do appraisals over the phone you need to bring it in" she said it in a very snarky tone. I then proceeded to tell her I wanted to purchase a Rolex not sell one, her tone then changed. I explained want I wanted and she said she would go look, well about 15 minutes later of being on hold with no response back I hung up. She never even bothered to call me back. I then proceeded to take my money elsewhere and buy it from Dallas Watch and Diamonds, who were very helpful and professional. read more

I was visiting the Dallas area and needed a battery for my watch. Upon arrival, I was greeted and told I could get a battery for my Movado watch immediately. In about 10 minutes I had paid and was out of there. Quick personal service was most appreciated. Would recommend battery replacement service to anyone. read more

Avoid this place if you are trying to sell your valuables... literally the place that has offered the least amount to pay and has definitely low balled their appreciations... go to pawnshops or any other place in harry hines area (i know not the best area) but will definitely offer more than this place... also really snobby and they aim to capitalize on peoples ignorance of what they actually have! read more

My wife and I have found a new jewelry store and its really close to our house. It's Dallas Gold & Silver of Lewisville. It's a gem! You have to stop by and see the folks there. Daniel is the best and very knowledgable when it comes to precious metals, watches and everything that sparkles. Bettina and Chris are also just as good! They are all a lot of fun and every time we stop by there we just have a blast. read more

They seem to be trying their best but I recommend you do the following: 1) count out your cash in front of the clerk (their auto counters tend to miss a bill every now and then. ) 2) don't lose sight of your money until the transaction is completed 3) confirm any quoted price at least twice to avoid future misunderstanding 4) bring a calculator and check their math 5) count your change at the counter in front of the clerk. read more

This is for Preston location. I recently discovered this place and bought two items and very pleased with quality and value. They have a nice selection of used Rolex's as well. Keithen is awesome! Never pushy and gives great advice on watches. read more

Fabulous experience!! This full service jewelry store is so down to earth and makes everyone feel so welcome. They made three rings for me, mounted two diamonds, resized several rings and treated me and my husband like their only customers. Highly recommend!! And their prices are very, very competitive!! An extra big thank you to Jennifer for her time and attention to every detail. read more

Dallas Gold & Silver Exchange - Wedding rings they made for me! - Watches Near Me - Dallas, Texas

I came into the Preston Rd Store today to return/Exchange jewelry my husband had purchased for me for Christmas. I was told "NO" I could not do either because I did not have a receipt. Unfortunately my husband threw the receipt out with boxes/gift bags while we were cleaning up after opening Christmas Gifts. DG&SE HAS A copy of said receipt WITH MY HUSBANDS SIGNATURE ON IT. But continued to tell me there was nothing they could do, Thank You for dropping 300$ in the store and sorry for the inconvenience. DO NOT SHOP HERE! Not only was the first person I spoke to RUDE, they have no provisions in place for a gift given and attempted return/exchange with in 7 days of purchase. I understand protecting yourself/business with "Store Policies" however, good customer service would lend to assisting the customer. So I asked for a description of each item so I could sell them on EBay and they could not even help me with a clear discretion of each item. DO NOT SHOP HERE read more

Dallas Gold & Silver Exchange - Watches Near Me - Dallas, Texas

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I will admit that DGSE has at times been less than stellar, depending on location, but this location, especially since new management has taken over, has been nothing less than professional. I usually deal with Brent and have made many purchases of bullion and jewelry. I am always treated well and pricing is very competitive. The showroom is large, well lit and clean. The location is convenient to 635 and there is always enough people on staff to help me out. Kudos to the management and staff! You guys have turned this place around. read more

They offer you nothing for your things disrespectful I guess because the way I look 150 bucks horrible don't go

I was there today and dealt with Mike. A very pleasant experience. easy to deal with and felt like very honest.

Friendly service and pretty fast counter service despite being fairly busy. But the price they offered for a few simple gold bullion coins was quite a bit lower than two other offers I received from area dealers so I'd be really hesitant accepting an offer form them on any items that were actually rare. read more

Just purchased a beautiful new diamond ring from here and my salesman name was Brent Rich. If you're anything like me, I don't care for salespeople who are on commission. I never feel like they have my best interest at heart so I feel on guard the whole time feeling like they are constantly trying to get me to buy the most expensive item and I have to admit I walked in ready for that. After spending some time with Brent my guard went down and I started to trust him. He really listened to what I was looking for and helped me to find a ring that I love! We went and looked at other places but this place was the best deal and had so many to chose from. You really should ask for Brent if you chose to do business with them. My first experience with DGSE and I'll definitely be back for more! read more

Dustin Haus, the manager, has terrible customer service. I spent thousands on my last visit, probably my 6th visit over the past couple years, and he simply can not be bothered to be friendly to customers. read more

We were looking to sell some diamond and ruby jewelry and two jewelry stores recommend DGSE. The staff at DGSE were very nice and proceeded to give us an extremely low offer. We went to our next appointment with Leland's Gold and Diamonds and got an offer for over 3 times as much. Unless you want to get ripped off, just skip DGSE and head straight to Leland's. read more

I will NEVER ever again attempt to do business with these people. They assume you are less than they are. Simply to make inquiries about what jewellery items origin appears to them like you are utterly ignorant. I have advised others to go elsewhere to do business. Certainly DO NOT WASTE YOUR TIME OR MONEY AT THIS ESTABLISHMENT read more

Absolutely fantastic service! Brent took care of me soon as I walked in gave me an unbeatable deal I promise you won't find anywhere else for a beautiful diamond tennis necklace, to fix the crystal face on my Rolex & second hand in an hour! Unforgettable service you'll never find anywhere else! Make sure to ask for Brent read more