Horrible experience, guy behind the counter needs lesson in customer service. Stop overcharging…read morepeople or they will go elsewhere (like many others have after coming here). I didn't even end up getting anything done; I just spoke to him on the phone and he was very rude.

Took my nissan pickup here for a 100k service. No…read moreappointments, so had to leave it. It was a busy place, but plenty of stalls, and I had it back at the end of the second day. Required fairly extensive maintenance, so I was expecting to drop some coin. The counter man was friendly, helpful, and gave me a quote I was pretty happy with. In the end, it was unusually spot on, and when I came to pay and fetch, a different counter lady saw my work ID and gave me a discount for working at Duke. Overall, fair, efficient and would definitely be comfortable going back there again.

I went in for an oil change and ended up needing a lot of additional work. They were very thorough…read moreand detailed in letting me know what repairs were necessary. I felt like prices and options were fair and services were professional.

UPDATE: Lonnie's took a look at the car again, and even drove with me to help identify the sound…read more They meticulously went through different components of the front suspension to try to determine what the issue was. It ended up being a stripped bolt on the front left sway bar link that attached to the subframe. I am impressed with their attention to detail on this, and I appreciate that they really wanted to get it resolved. They also didn't charge me for any of the work, which included a brake flush to fix the brake issue I noticed after the first repair. I highly recommend them, and I think it says a lot about a business when they own a mistake and fix it. Thanks guys!

Polite, efficient, and skilled mechanics and tire shop. They may not schedule traditional…read moreappointments since services are first come, first serve, but they work hard to get customers taken care of quickly. They provide state inspections, oil changes, tires, and general auto services at reasonable prices. Great local shop with friendly service.

Nice people and they are very thorough. The problem is they are very expensive. Quote for repairs…read morewas$2250.00, got the repairs done for $1022 at another shop.

I can't tell you how helpful F.P. and the Ingold team has been over the years aced especially…read moretoday! They moved mountains to help get us to one of the rare dmv appointments:) Always quality service, kind aces personable team, and competitive pricing. Plus just caring. Keep it local!

Needed a quick oil change. They did a great job and were fast and efficient. Sat in the waiting…read moreroom and was in and out in an hour. Thank you!

They do great work! First time I used them was for a clutch replacement in a Fiat 500 Abarth…read more Never a great time to try a repair shop for the first time but they exceeded my expectations and they performed maintenance on that car for until I sold it. Always honest with what I need and what I don't and friendly. Fiats are never cheap to work on but they provided fair pricing. They're a little far for me for my truck that about anyone could work on but I'd recommend them to anyone!

These guys rock! They are on the pricey side, but that comes with its perks. My oil pressure light…read morewas flashing (red oil can) and my car was starting slow, so I brought it in, terrified that I had irreparably damaged my engine somehow. Instead, their mechanic sent a detailed diagnosis explaining that it was a battery issue and had nothing to do with my car's lubrication system. They COULD have taken advantage of my inexperience with that kind of car problem, but they were honest and diligently fixed the core issue. My car is now in good health and driving fine thanks to their good work.

They are very friendly. I came across them by chance and i feel lucky that i did because the…read moremechanic did a great job at a fair price and really helped me out of a difficult situation since I was from out of town and had broken down. He did the work quickly and efficiently and i was on my way in a decent amount of time- highly recommend

Went in for car inspection but just to find out they couldn't pass my inspection because of my…read moretinted windows (which I understand).... Instead of them looking at the car knowing it wouldn't pass they still inspected it and charged me... waste of my money and time will definitely never come back here again... thanks for nothing

Such a helpful, lovely experience working with this team. Definitely recommend having your car…read morerepaired here.

Honest, affordable, kind. No appointment and we had two cars that needed breaks and oil changes and…read moreboth were able to be done the same day. We've been going to Firestone and Reddit recommended this shop and so glad they did. Telling all our friends and family about them. We love to support a local business!

Tri-City Auto Warning: Dishonest Service, Scammers, Voided Refund, and Vehicle Put at Risk"…read more It's rare that I leave negative reviews, but my experience with Tri City Auto was a complete nightmare. They charged me $773 for faulty work based on a diagnostic they never properly performed. I was told my Q3 Audi needed a thermostat--only to later learn it didn't. The part was ordered incorrectly three times, delaying repairs. I was then told by Jennifer McCormick, I should be grateful she did not charge me for their mistake because it cost them money. My car was initially promised back the same day but wasn't returned for two days. The day after pickup, my car wouldn't start, I was able to get a battery jump, to make it to Jiffy Lube (less than 1 mile away) for a battery replacement. Within minutes the dashboard lights lit up, smoke billowed from under the hood and fluid poured from the bottom of the car. Jiffy Lube discovered the intake hose hadn't been properly reconnected--posing serious safety risks to me and others as I was about to travel out of town. Tri City agreed to tow the car back and offered a loaner, which was the only positive experience. They eventually admitted the thermostat wasn't ever needed and said they'd issue a refund. The owner can also express sometimes things just happen and things can go wrong. However, the refund receipt was vague, and when I asked for clarification, shop supervisor Jennifer McCormick responded unprofessionally--handwriting unclear notes on the receipt. I followed up via text, simply requesting confirmation of the refund details. Within minutes, Ken McCormick, the owner, called me with a hostile tone, stating, "I already told you what the refund was for." Despite having printed documentation and screenshots of the initial refund, Ken and the Tri-City team ultimately reversed and voided the promised refund transaction. I had to take my car to another repair shop, where the technicians expressed serious concerns about the work Tri-City performed. All dashboard lights are now on, and there appears to be additional electrical damage. I've already lost over a week of access in my car, now using LYFT and incurred more than $1k in additional repair costs--potentially even more. Tri City Auto is dishonest, unethical, and extends dangerous. I would never trust them with my vehicle again and strongly advise others to avoid this shop. what they are doing to people is so unfair and I would not wish this treatment on anyone.

I had the feeling I had some flat tires because pressure wasn't working low and they helped me out…read moreby checking. Dash and friendly.