I went to Chapel Hill Tire because my car was leaking transmission fluid. I walked into a clean and…read moreshiny location, which turned out to be the first red flag. instead of looking at just the transmission, they charged me for a "full diagnostic," and then told me that the simple leak fix was going to run an exorbitantly high fee. I went to the another shop, one recommended to me for their integrity, who stated they would look for free and fix whatever they found. Turns out, there was no leak in the first place, and that the dripping had other explanations not requiring any expensive intervention. Chapel Hill Tire has lost my trust. Do not give these fearmongerers and scammers your business. Their shiny new interior is paid for by your dollars, once they scare you into paying for things you don't need. If anything, get a second opinion and a quote from another place.

This location, and Brett in particular, continue to go above and beyond in helping me first, rather…read morethan trying to take my money. Honest, good business.

We've gone here for years and they've kept our ancient Honda Fit humming along beautifully. Never…read moreripped us off for unnecessary repairs; always friendly and knowledgeable. They know what they're doing, they charge a fair price and their turn-around time is always great. Can't say enough good things about John's Automotive!

John's is a reasonably priced car repair facility where you can get an old vehicle fixed without…read morepaying more than 50% of its value. I priced brake jobs for my old Ford truck. All the corporate repair shops gave estimates from $125 to $300 more than John's did. Even with their $100 off coupons if you book online lol. The costs I paiid were reasonable at John's and he corrected a minor problem withoUt charge to facilitate the principle repair. This is not the first time I've have this type of experience at Johns Automotive and for sure it will not be my last experience as I plan to continue using their services to keep my older vehicles running witHout exceeding their tax value.

I have been going to Jorge for my car needs since I was introduced to him by my best friend back in…read more2010 or so (too long to remember). Not only do I trust his professional diagnosis, I respect his extensive knowledge. He truly is the best at what he does. I asked on Tuesday if I could get service on my car (oil change, air filter replaced, and serpentine belt replaced) - within 10 minutes, I had an appointment for Wednesday (It is important that mention that I live 40 minutes away and I don't mind the drive because I know I am going to get the best service - this is extremely important to me). It is true that the shop looks cluttered and it is true that the seating area and bathroom needs improvement, but his service is best to none. If you're looking for comfort as you wait, you're not going to have it. BUT, if you're looking for the best service/advice/work/opinion JORGE is the MECHANIC for you! For best experience, ask a friend to go with you. Drop your car off. You and your friend go have lunch or coffee in the area while you wait. Your friend drives you back. Your car will, for sure, be done and done well. I am sure that if your car could speak, it would THANK YOU for allowing Jorge to take care of it.

I took time to think about whether I should post this, but my experience here troubled me…read more I took my car here and received a quote for work. When I went to pick up my car, they had fixed something else we hadn't agreed upon and now wanted me to pay for that as well. It didn't sit well with me and I was not going to wait until they took off what they had fixed without my permission, so I ended up paying the extra. The next time I took my car to a very well trusted mechanic in the area, one that I trust as well, they told me that there were parts that had been stolen off of my car. I was shocked. This was the last place I had been. You do the math. Two stars is probably being generous, but yeah no I will not be recommending this business. Maybe you'll have a better experience if you're Hispanic or Spanish speaking, I just don't feel I was treated well.

Came in for an inspection and was in and out within 30 min. Great customer service at the counter…read morefrom Mr. Poe he was very polite and helped to rush my car in!

Repairs done (single visit): Radiator & coolant compressor. This is a chain, apparently, but this…read morereview is specific to this locale. It seemed worthwhile to post a review because I noted a prior negative one related to a similar radiator repair. That made me very nervous myself when spotting it only after I'd left our Honda Accord there, but our experience was as positive as any car repair can be in trying circumstances. I had to very quickly find a garage via Siri search while on the road, with the added pressure that it was late afternoon, with many shops nearby already closed. This one was just minutes away from my highway location so the choice was pretty much forced on me by my highly alarmingly worded warning light. (What had seemed a minor cosmetic-damage-only encounter between car's front end & a buried railroad tie had, in fact, ruptured the coolant system, draining all the fluid, with potential to dangerously overheat the engine.) The very efficient and well-informed woman at the front desk helped advise the technician and they got my car in and assessed it together with speed & competency. Her initial estimate of damage and cost turned out to be accurate and both she and a man who alternated with update calls were helpful with the process of syncing with insurance + locating parts. Communication with us was routine and clear. During the initial wait, I saw them being equally well organized and courteous with others, even though it was then very close to closing time. I'm no automotive expert, so can't advise with any certainty if the job could have been done cheaper or faster (it took a few days due to coordination with insurance & getting one part), but...the final tally was adjusted slightly lower to match my insurance coverage -- much appreciated -- and three weeks later, car is still performing great following the repair (I wanted to wait on a review to ensure no surprises.) Also, they were kind to an elderly family member I was with, keeping the office open a little late so I could run down the road to pick up a rental. So, for making the crap experience of a car accident far from home a process as painless as possible: all stars.

I enjoy going here. I live in Chapel Hill and make the extra drive to come here because I know they…read morehelp in every way they can. I've come here for oil changes and for tire repairs and they have been expedient in getting those services done. Everyone is friendly and gives no problems in helping with any questions I may have.

I scheduled an oil change and basic maintenance. Got my appointment rescheduled twice. I understand…read morethings happen. Confirmed a new time, and I show up again. "we don't have any technicians to work on your car." Then they wouldn't commit to doing the appointment the next day and acted like I was hassling them when I offered to leave it there overnight. maybe the techs are good but the service is garbage

J was arrived on time despite the short notice he was given for an alternator replacement. He did…read morean excellent job, was courteous and offered a competitive pricing.

J knows cars!! Brought my Benz in to have the AC fixed. The price was reasonable so I gave him a…read moreshot. It was finished in one day. He is fully trained car specialist whose passion shines through. He loves what he does. Needless to say, the Ac works fine. I want to add that prior to this, I had brought it to a popular repairs shop specializing in Benz, and they did not fix the problem. It pays to use a new person, like I did. I gave him a chance and he shined through. I encourage you to contact J with any car problems you might have. His communication is top notch. All my questions answer. Thank you, J.

Had an oil change performed on my vehicle on March 2025, but I did not want to have tires rotated…read moreas I was planning to have that done elsewhere along with balancing. They performed the oil change well enough, but they always seem to be a bit less welcoming when you state that you don't want the tire rotation service. My main issue, however, is that they did not appear to top off my fluids although they include a $6-plus charge for that service on your bill, according to the genial woman who checked me in. I ended up having to buy washer fluid myself to refill my vehicle's reservoir. Also, I would have liked to have gotten the checklist of systems they checked, and the videos they used to provide. Did they not check everything because I didn't want to have the tire rotation? I don't like having to think about that possibility. I'll likely still go there for oil changes, but I am hopeful service will be a little better overall.

Save time & money: go elsewhere!!!…read more My wife had a flat tire, and made the mistake of having it towed to AAA Car Care at South Square. They decided that all four tires needed to be replaced, plus a couple other things, and quoted over a thousand dollars (!!!). I said how about you patch the flat tire and I'll come pick it up- which they refused (!!!- professing deep concern about our "safety" lol). Since it was now mid-afternoon the day before Independence Day, I had to scramble to find another shop to tow it to ON MY OWN DIME (the lack of a spare tire is another story). Luckily I was able to find one and they patched the tire for $32; all the tires are just fine (no evidence of "dry rot" as claimed by AAA). This is a great place to go if you're itching to spend extra for stuff you don't need; otherwise you should GO SOMEWHERE ELSE!!!

Had a tire with a leak (nail). Told us it could not be repaired, needed a new tire, replaced…read more told us rear brakes/ rotors needed replaced. Final activity: 2-new tires New front and rear brakes and rotors Front alignment Cost-$2342, expensive! Duration 2 days. Brakes/rotors price was 2x last year. Staff was very accommodating and help

At the end of our week long road trip in our 2012 Corvette Grand Sport, our right rear tires went…read morefrom 23psi to flat in a very few minutes. We were fortunate to be able to seek out a local place to assist. We requested to have the tire looked at and plugged if possible; just our luck it was a large bolt on the juncture of the running space and the side wall, making it not repairable. But this wonderful gentleman said, have a person at our warehouse and I will call and have them bring back the tire, take your car in as soon as it arrives and get you on the road. The cost we both thought was as we expected for a rear Corvette tire. If you ever find yourself in need this is the place to go! Thank you all so very much

Came here to get my vehicle inspected in order to register it. Quick service. Tahir was very…read morenice. Reasonably priced inspection for $13.60!

This place is the bomb for inspections. There was no waiting. The owner was charming. No hassle…read morewhatever. I wondered why I was driving out-of-the-way when I could've just gone to a Jiffy Lube. This was way better than Jiffy Lube.