Having experienced their way late pickup times, I called 4 hrs ahead. I needed a 6:30 pickup, at 8:30 I cancelled with them and went with City Cab. read more

They are fraudulent. (1) They take the long way. (2) I did not tip them, but they give themselves 30% tip. Call your credit card company and cancel the charge after the ride. read more

They never showed up for an arranged ride to the airport and They were rude on the phone. I was trying to support an industry that is being taken over by Uber and such companies. I will never use yellow cab again! read more

These guys are so convenient especially with the Yellow Cab Taxis App. As convenient as Uber and Lyft now. You get experienced drivers, not college students. Sorry, Uber and Lyft, I don't trust your drivers. My driver was funny and intelligent and kept me entertained the entire trip. He was knowledgeable about the City and where I was going. Hope I get him next time. read more

Last time I took a Yellow Cab it was after a night of overindulgence at a company party. I won't get into my level of inebriation, but there were beer bottles on the roof of a six story building and I had a dress on with jeans and one flip flop and one sneaker when they came to get me. I got into the cab, gave the cabbie my address and then fell asleep and promptly woke up 15 minutes into the ride and we were crossing Town Lake (nay Lady Bird Johnson Lake) and to me it seemed like no time had passed. This moment of teleportation made me exclaim, "MAGIC!" with all the wonder of a little child. The next morning another cab picked me up at 5:30 AM to take me back to my car and we listened to Miles Davis all the way back to my office. Cabs and cabbies are weird, man. But they get you home safe and sound and if they show up on time, that's all that matters, you know? read more

They're better than the other local cab companies but only slightly. I work at a business that we regularly call cabs to pick up residents. I've had one or two of about ten calls actually show up. Most show up late and that reflects poorly on me. I'd rather call a pedicab than make the residents wait 25-35 minutes on non peak times. Most I've Called for were before 10pm. Even a few at 6am. Shameful representation of an "Honest" business. read more

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I attended ACL this weekend and used Yellow Cab to get to/from the event on Friday and Saturday. TO ACL: I was picked up from a residential area and I used Hail-A-Cab Austin to request a cab. On both pickups, the cabs were on-time, the drivers courteous and knowledgeable, and the cabs were clean. FROM ACL: THANK YOU YELLOW CAB AUSTIN for organizing such an efficient taxi queue! The cabs were lined up at the end of the evening and they kept coming. What was originally estimated to be a 2 hour wait took approximately 30 minutes! No grumpy folks in this line. BRAVO on a job well done! This review is based on my personal experience and all statements made herein reflect my personal opinion only. Your experience may be completely different. read more

Do NOT bother calling yellow cab for locksmith service! I was told they were cheap and relatively fast...so gave them a try when my daughter licked her keys in her car in our driveway. Was TOLD they could be here in 20-25 minutes. Called them back after waiting an HOUR...they had no record of the first call...so nobody had been dispatched. I should've stopped there...but the lady said she could have someone to my house in 10 minutes. 20 minutes later, a rusty minivan cab pulls up to give us a ride?!?! Told him, I don't need a ride...I specified LOCKSMITH services when I called. He had a slim Jim and scraped around on her window for about 30 seconds but said "these German cars are hard to get into". At that point, I thanked him for his time but told him not to bother with it anymore. Came inside, called Yellow Cab for the third time to complain to a manager or supervisor...got transferred a couple of times to an extension that just rang and rang. No answer. WHAT A CIRCUS. Don't waste your time! read more

Charged my credit card TWICE! Credit Card Fraud! See image of charges. $99 was an OUTRAGEOUS fare for my trip and then they had the nerve to charge my credit card TWICE! I'm disputing it with my credit card company. Shame on Yellow Cab Austin! read more

If I could give them a lower review I would! The driver who unlocked my friend's car ( works at Kirby Lane RR) He was rude and uncaring causing her to accidentally lock her keys again! While he was standing right there! He charged her twice $200 total!! What a rip off!! Don't EVER call yellow cab for locksmith problems. They are very unprofessional!! Bad Business!!! read more

Unexpected return home without transportation arrangements for an early return. Asked airport information desk about a cab to Georgetown. They said "sure, it'll cost a $100.00". We went to the cab stand and took the next cab in line. it was an older Prius, no air conditioning for the passenger area, the driver had it on low and all vents directed at him, bags barely fit. Charges already up to$103.56 at two thirds of the way home. Guess price gouging is an accepted practice in every industry. Won't use yellow cab again. read more

I can't be the only person that likes Yellow Cab. They are on time. Recently, I called them, said I needed a cab at 6:30pm. Boom. 6:29, dude pulls up. I always seem to get the coolest, funniest, weirdest cabbies, and lots of them have beer (for me, not them). Bonus. They get from point A to point B quickly and efficiently. You know what the BEST thing about Yellow Cab is? It is so much cheaper than a DWI. So quit bitching. read more

Yellow Cab - Taxis Near Me - Austin, Texas

I sent an 18yo friend of mine to the airport with Yellow Cab. He says that the cab driver grabbed his crotch and made him feel very uncomfortable. *Edit* They've called my friend and seem to be talking to him about it now, so i'll modify this. *Edit again* Responses are going kinda slow. At the risk of saying something libelous, the driver's name was Saul, wanted my friend to suck him, said he liked tranny boys (my friend is 5'1, 80# and looks like a 13yo girl), grabbed his crotch (my friend was on the front seat), gave my friend his number and said that he should call next time he was in town. I know some people might say an 18yo boy should be able to stand up for himself, but this was my friend's first time away from home (San Angelo) and he has issues with depression and self-confidence. A cab driver should be professional at all times and NEVER make a sexual advance on a customer. I have needs myself, so I could understand pulling over if someone got naked in my cab, but not what he did. I have enough belief in what my friend says to post this, but I try to keep an open mind. I'd have prefered that Yellow Cab follow up with him personally in the afternoon hours he requested in his voicemail, but I've also sent an email to the Austin Police to see if this is serious enough to go anywhere. Bryan read more

If I could give this EVIL company 0 stars I would. Its Cab companies like this, that make me realize why so many people drive drunk. Maybe I don't fully understand the cab business, maybe I don't really care to. All I know is that 50% of the money I spent on 6th street in 2 nights, went to that damn cab company for what should have cost 10%. 2% if I drove. Me and my girl went to Austin for Memorial Weekend to just enjoy the greatest city in Texas and the nightlife. We also had tickets to go see Gary Allan at Stubbs BBQ that night. The show is at 7, so we call a cab from my hotel (I-35 and 183). I figured it would be a 7 minute cab ride so I guessed it would cost us close to 12-15 dollars. Wait! Let me back up for a second. I attempt to call a cab at 5pm. I'm on hold for 20 minutes and then I'm hung up on. -ok...no biggie, I'll call back -(busy signal) -Lets try this again....(busy signal) So I think to myself...Ok, its Saturday evening...I'm sure they're busy. Just be patient. Yeah effing right!!! 45 minutes later I get ahold of some guy who couldn't speak English to save his life. Wonderful. So after spending 15 minutes in the lobby of my hotel trying to explain to a CAB DRIVER how to get to a HOTEL that many people call cabs from, he finally says..."hokay...im on da way" Or something like that. Anyways, he picks us up, and I tell him to take us to Stubbs...I'm expecting 12-15 bucks right. Seems reasonable. Nope. Lets try 20. Dude drove 49 MPH on I-35. Are you kidding me?! I was pissed but I wasn't going to let it get in the way of my concert nor the rest of the night. After our night on 6th street, we decided we were hungry and we wanted to get some late night grub. Not being from Austin, all I knew about was Kerbey Lane off the Drag. We figured since it was closer to the hotel, the price back wouldn't be as expensive, so we walked from 6th street ALL THE WAY to Kerbey Lane off The Drag. Yeah I know. Badasses we are! After eating great late night grubbage at Kerbey, we decided to go and hail a cab on the ride back to our hotel. Of course it would be cheaper this way because there is no traffic, and its closer to the hotel. What a Fucking Wild Idea that was in retrospect. We get in the cab, and he pulls over and starts jacking with his GPS to find the "quickest route" to the Super 8 Hotel. Now, the sign in his car said that the fare went up 25 cents every 1/4 mile. Bullshit! It went up 4 whole dollars while we were parked! While he was trying to "calculate the quickest route". What a quack! Homedude still drives close to 45-50 MPH on I-35 and gets there in 20 minutes no lie. He tells us our fare is 25 dollars. I tell him to get bent, and "you'll get what I give you" I gave him 15 dollars and left. He knew he purposely screwed with our fare by letting it run up that high while we WERE PARKED! Do NOT believe the sign! Listen to the ticks. The fare goes up 25 cents every tick, not every 1/4 mile. We listened to the ticks and it was at a perfect 10 second interval. So every 10 seconds that pass, whether you are at a red light, highway, parking...it will go up .25 cents. Stay sway from Yellow Cab in Austin. I unofficially promote intoxication while driving. a DWI costs about the same as a freaking cab fare in Austin. Not worth it. Not at all. read more

I'd give these guys zero stars if I could. As a responsible, fun-loving adult, I have a thing against drinking and driving. It's bad. Tons of people here do it. I see this as a huge problem, so I rely on alternative ways to get home after a night out and about. Which brings me to my lovely interactions with Yellow Cab last night. I called a little before 1:00 a.m. to request a cab. "No problem, 15-20 minutes." I wait. I'm in a central area (campus) going to another central area (SoCo), so this isn't an unreasonable request. The cab never arrives, so I call back after around 30 min. A VERY rude woman says, "Yeah, you need to wait 15 min." I explain to her somewhat nicely that I have already waited 30 after being told initially it would take less time. Her response: "It says in the system that you gotta wait another 15." And she hangs up on me. Ya'll can see where this is going... Another 30 minutes goes by and I call again. I tell the nice guy on the other end what has happened, although I'm not quite as friendly as before. His response: "Oh shit!" Yes. I call Austin Cab instead and am home within 20 minutes. I will never, never, never use Yellow Cab again. Worst taxi service ever (aside from the time I got robbed by a cabbie in Peru, but that's another matter entirely). read more

This is a horrible company. We ordered a cab through their website to take us to the airport. We placed the order hours in advance, and they emailed us a confirmation, but when the time came, the cab never showed up. We called and after waiting on hold for almost 10 minutes, an operator said the cab would be there in 10 minutes. 10 minutes later, we called again, and another operator told us, "we're still trying to find you a cab." WTF?! I asked to speak to a manager and got transferred to voicemail. We were supposed to be at the airport by this point. I will never use this inept, unprofessional company again. read more

Whenever I need to go to the airport, I take Yellow Cab. I sign up the night before on their website, and they've never failed to arrive at my house 5 or 10 minutes early. Many of the cab drivers have been pleasant to talk to, and some have just kept quiet. Sometimes they'll look at me in the rearview mirror, and change the radio to KGSR or KUT (I'd be really insulted if they looked at me and changed it to Rush Limbaugh). I've never had the experience that Don R. describes (although I did have a cab driver once in Houston who asked me if I could see the demons in front of cab, and added that no matter how fast he drove, he could never run over them). So, all in all, I've been pleased with the service provided to me by Yellow Cab in Austin. read more

When I moved to Austin for school I asked a coordinator if I should get a bike. "You can, but you don't need to," she said. "The public transportation's pretty good, and you can get cabs too." I can only assume she is part of a secret anti-bike cabal, as both of these things have proven patently untrue. I've had to use Yellow Cab many times because I live really far from campus and the buses, even the campus shuttles, are so unreliable. Here are some of my favorite experiences. 1. I get into a cab and ask the driver if he's there for (my name). His response? "Only if you're cute." 2. I get into a cab and get lectured at length about how I need to give better directions on how to navigate my apartment complex. For the entire cab ride. For 20 minutes. 3. I order a ride to the airport, online. I indicate I need to pay using a credit card. We get to the airport and the guy says "Well I can't take credit cards," and refuses to bargain. I have to go inside and use the ATM and come back out to pay. He leaves the meter on. 4. After some last-minute flight rescheduling confusion, I call Yellow Cab to reschedule my cab. This exchange happens: Rude Lady: "Well, my computer just shut off." (PAUSE) Me: "Well...okay, and?" RL: "So, it just shut down." M: "Okay. So...can you use another one?" RL: "No. Our system is shut down." M: "So....you can't reschedule my cab?" RL: "No." M: "...So I have to be at the airport in an hour and you can't reschedule my cab." R: "No." M: "Well I guess i'll just call s-" *she hangs up in the middle of the sentence* Three hours later, I'm in Detroit and I get a call from Yellow Cab saying they're at my apartment. I just laugh maniacally and hang up. 5. I work late and call a cab to get home. "Okay, it'll be 20 minutes or less." I wait 30 minutes. I call. "Oh, no one's picked up your order. It should be 20 minutes or less." I wait 30 more minutes. I call. "Oh, no one's picked up your order. It should be 20 minutes or less." I wonder if I am stuck in an infinite feedback loop. I wait 30 minutes. I call "Oh, no one's-" "Just cancel it, I'll walk." I walk four miles home at 11 PM. Screw you, Yellow Cab. Screw you. **UPDATE: I wrote this review while waiting for a cab to the airport. I called to make sure my online order went through, and she said "Sorry, our system is down. It'll be about three hours." I'm buying a bike. read more

Would select negative stars if I could. People taking advantage of people with disabilities is not right!!! Had a client use your service on 12/2 and was taken advantage of. The cab driver would not let him use a credit card. Then when they got to his apartment told him the fare was $38 when the meter read $16. My client gave him $40 and he gave him no change and no receipt and told him to get out of his car. My client felt bullied to pay. My client has high functioning autism/aspergers and it is sad that people working for you are taking advantage of the disabled. We will look for him to go with another cab service. You have lost a loyal customer and I will recommend that none of my other clients or friends use your company in the future. read more

They are all independent contractors so it is hit or miss with the cab drivers. I had cab 311 and he was absolutely insane and possibly on drugs. My friend and I got in the cab and before he left downtown he thought it would be funny to fake people out and act like he was going to pick them up. He stopped in front of a group of people and as they walked over he sped off and laughed. Then things were chill and fine in the car. He got on the highway and missed my exit which actually wasnt a big deal. I told him "Oh you missed my exit, I havent had a cab do that before." He said sorry offered a free ride, I said no its cool. Then he pulled over to the shoulder of the highway, STOPPED, and told us to get out. My friend and I were utterly confused. He then got out of the cab and went to talk to a cop car that happened to also be pulled over on the road. I am not sure what he was saying to the cop so I went over. Let the cop know I was not sure what happened but Im just trying to get home. This was all happening on the shoulder of the highway. To wrap things up, the cops gave us a ride - not to my house but the home depot. not helpful. tried to call a cab but lines were busy. tried to call yellowcab to complain - was hung up on. sitting outside the home depot off 51st at 2:30am and finally had to call a friend to pick me up. CAB 311 is insane. Beware. Next time I'm gonna try tipsy taxi - they drive your car home. read more

When I called from the airport, the dispatcher said, "There are cabs outside" and hung up on me. Another dispatcher was an ass to my friend who called for a pickup later. The drivers seem to generally be friendly. You're better off hailing them than dealing with the awful dispatchers. +1 star because upon entering the car, one driver said to us: "I'm just gonna jam this, that okay?" and proceeded to hike up the volume and head-bop to rolling, unapologetic honky tonk as we sped down South Lamar. read more

I've used these guys off and on mainly because their phone number is easy to remember, thanks in part to that irritating Mr. Gatti's jingle. *DON'T* even think about that jingle, or it'll consume your brain!! They've never really been what I'd call reliable. In fact, the last time I called them, it took over an hour for them to show up, and that's only because I called them back and complained. They always seem to act like their surprised that I haven't talked with my cab driver. "Didn't the driver tell you blah blah blah??" "Well, no they didn't because they never showed!" Ah. But I was okay with dealing with all that because that's just what I expected. But when I'm riding my motorcycle down Lamar and a Yellow Cab Minivan turns right in front of me, forcing me to nearly lay down my bike, just so they can get their riders to the Yellow Rose faster....well, needless to say I wasn't expecting that! And I'm also not expecting to use them again for anything. Which is too bad, since I have to call cabs for people quite a bit at the places I work. FYI, if anyone from the company is reading this, it was on March 23rd at about 11:10 pm. Minivan delivering people to the Yellow Rose. Maybe give them a little talkin to? Might be a good idea. read more

I knew it was trouble when we walked to the cab our hotel had called for us and saw two people - a trainer and a n00b - in the cab. The driver was very, very hesitant and made a number of jerky stabs forward, trying to turn left across 3 lanes of traffic. What happened next involved another car slamming into the rear driver's side passenger's door. Thankfully no one was hurt. Neither the driver nor the trainer deigned to call for a replacement cab on their radio, instead telling me I had to call in myself. There was a 25 minute hold time. The dispatcher had no idea that our cab had been in an accident and gave me a hard time because I couldn't provide an exact street address where we should be picked up. Ultimately, they said they would send another cab and told me it would be 5 minutes. Twenty minutes later, we hailed another one off the street. Thankfully, the rest of our trip to Austin went much smoother. These guys did not take care of us. There was no apology, no acknowledgement that we'd even been in a crash in the middle of South Congress Ave., nothing. Screw this company. read more

Hailing a cab is fun! I'm no New Yorker, so I don't know the proper methods for waving down a yellow chariot. I usually just use the flail and scream method which has me lookin' a fool but gets me noticed eventually. After Friday's Yelp event, I did just that and had one of the most pleasant cab and cabie experiences ever. The car was really clean and our driver, Owen, was super smooth. He talked to his girl (who lives in another country, that's gotta be some phone bill!) most of the time. But he did humor me and my drunken chatter from time to time. Little did he know that my raucous in-cab behavior was actually my patented distraction technique. All my high-fivin' and fist pumpin' action made him forget to turn on the meter. Score!!! read more

I am so displeased with this company right now. I scheduled a pick-up at 7:45 am, because I needed to be in court at 8:15. I had to drop my car off at the mechanic's shop, and scheduled the cab to pick me up there. I called at 7:55 to find out why the cab wasn't there. The dispatcher told me there were no cabs in the area at my desired pick-up time. She stated that a cab would be there shortly. At 8:05 I called another cab company to pick me up, since it was clearly obvious Yellow Cab wasn't going to pick me up. I was picked up by the other cab company at 8:25. I obviously didn't make it to court. I had the new cab take me to my office. While enroute to my office, I counted 7 Yellow Cabs either driving around empty or parked on the side of the road waiting for a fare. I will never use this company again. I will surely spread the word throughout the legal community to do the same. I failed to mention that this all happened downtown. No cabs in the area??? Yeah right! read more

Ermagerd. I used the iPhone app to hail a cab at 7:30 am to take me from my B&B in the campus area to the Omni for a professional presentation at a conference. Somehow, someway, Yellow Cab dispatched The Land Yacht (yes, look it up) to come and get me. Cutting it close already, I had no other choice but to get in. The cab experience came complete with a stripper pole, carsickness (a person can't see out the front window on account of the multiple monitors), and a texted receipt which I now can't have reimbursed. The one thing missing? Hand sanitizer! And, also, a cure for my embarrassment at showing up for WORK in an F^&*ing PARTY CAB!!!! Blerg!!! Shouldn't a person have to request that s&*( rather than it showing up as a surprise??? read more

10:08PM Call to request cab for 4 from 38th & Red River to 6th Lady on phone says cabbie will call when he's on his way 10:52PM Call again to check on status of cabbie Lady on phone says cabbie has not left yet but he will for sure call 11:13PM Walk across the street to catch the bus to 6th 11:30ishAM (the next day) Wake up to find that there is still no call Take Motrin, drink water, spend the rest of the day recovering from 6th read more

Can I give zero stars (answer: no)? Because thats's what I would give for a company that doesn't provide the service it offers. Today marks the second time in as many days that I've been stranded by Yellow Cab, and I was told by their "manager" that, because of the high call volume (and FOG), they have no idea when my cab might show up. Also, I was told, when you book online they make no guarantee that your booking will be honored. WTF? WTF? WTF? That's like, I'm a restaurant, right, and say you order a steak. But maybe I bring you out some mayonnaise in a cup instead, or maybe I just don't bring you anything at all. And then when you complain about your cup of mayo or your empty plate, I explain how yeah, I'm a restaurant but I don't guarantee that I actually serve FOOD. That's the equivalent. Free Advice: walk instead. read more

Everyone in Austin knows Yellow Cab is the absolute worst. They don't show up on time and sometimes they don't show up at all. Yellow Cab can't be relied upon to even answer their phones when you need a ride and the drivers are like scary hitchhikers from 3rd world countries who may expose either themselves or a machete (or both) at any given moment. Maybe this is why so many people in Austin ride bikes. There aren't many alternatives, unfortunately, so simply be careful, don't expect a lot from this cab company and pray when your cab driver actually does show up he's not drunk. That or just walk home. It's safer. read more

Please change your motto to : "Yellow Cab: The pleasure of a cab ride, with the uncertainty of Russian Roulette". Here're the sum total of my experiences with Yellow Cab. I've had it with the blasted inefficiency, and you can count on having lost a customer, for good. The drivers, as a rule, are friendly and prepared to take the optimal route to the destination. The cab dispatchers are the worst, most apathetic specimens I've ever had to deal with in the service industry. The Monsanto of customer service. It's almost like the Customer Service division of yellow cab graduated from not giving an actual f*ck, to actually taking pains to research how they can inflict bother upon customers. - Every time I'm about to confirm location, the dispatchers can't wait to get off the call. They don't even ask if there is anything else they could do; like for instance jot down the gate code. - They're extremely eager to bounce to the next call, almost like they're incentivized based on the number of calls they receive. - The sheer callousness while informing you that they can't do anything for you itself is annoying. "We can cancel the cab if you'd like" is a high frequency response. - This speaks more to the organizational ineffectiveness, but what the hell do people at Yellow Cab actually do in terms of work, if they cannot absolutely guarantee that a cab will arrive, or if it will arrive on time, or call ahead of time to let you know to make other plans? Is Yellow Cabs' only role the provision of a notification system or the billing? This is exactly the kind of customer service which will drive an organization into trouble the second a decent alternative surfaces. I am yet to meet people with a favorable opinion of YC in Austin. read more

Seriously, don't even bother. I read the Yelp reviews and knew this was a horrible choice but we just couldn't get a cab on a Saturday night and I had to at least try since there weren't a lot of options. I scheduled a pickup which never happened and no one called me back about to say there was a problem. They had said to call if the guy didn't show up, but when I called, their system said they were too busy to take calls and to try back later. I tried for about 30 minutes and gave up. The one time we caught a Yellow Cab by coincidence, it was insane. The guy was blaring his music and mumbled/ranted to me the whole time about I-have-no-idea-what (I was in the front, my three girlfriends in the back). There's no Uber in Austin (which I've been very reluctant to try in Dallas, honestly) so you're probably just better off hitch-hiking than taking Yellow Cab. The odds of your driver being crazy are probably considerably less. read more

Agreed, this company sucks. You *think* that them being independent contractors is a good thing. However, when you REALLY need a cab in a less popular area of town, "independent" means "I can do whatever the hell I want," including make you wait for almost THREE HOURS for a cab. Cab driver: "Why would I want to drive out to 183 and 51st at 12:30am when I can run downtown ten times?" In San Francisco they aren't independent, which means they can be dispatched directly to you. Not a fan of Yellow Cab. I'm going to have to program other cab company numbers into my phone. read more

We have a running joke in Austin: "There are too many cabs in this city!" Personally, I never get tired of hearing it. I wait to read it in a newspaper or from a cab company lobbyist, then giggle to myself thinking "Hah! And too many Leprechauns!" The problem with this joke, however, is that when city council members hear it, being completely devoid of a sense of humor, they take it seriously! "Oh, well if we have too many cabs then we shouldn't allow any permits for new cab companies in town," they think, completely missing the joke. Poor guys. So I'm going to explain it to them here and clear things up: THERE ARE TOO MANY CABS IN AUSTIN... at 2pm on a Monday, not at any time when you might actually need a cab. When you do actually need a cab (any weekend night or event or time that people are out), catching a cab is slightly harder than catching a chupacabra. I called the only two cab companies in town trying to get a ride back during Formula 1, one of the biggest events in Austin when they should all be out, and was told "We're busy tonight, try hailing one." Awesome, thanks cab operator! Glad I made that call, so I could be told that I have the ability to wave at cabs that pass by! Hopefully if I call an ambulance here the operator doesn't tell me to "try putting a bandage on the severed limb and drinking some tea." Okay, I'm going to try and wrap up this review with my main point: Having very few cab companies is awful, and they're all trying to stop competition from coming in, holding this city back. They have no competition, no availability when you actually need them, and make being a pedicabber here more lucrative than neurosurgery. Pedicabbers charge $15/mile, per person, during any event, and hundreds of them always get nonstop business, because there's no other way to get around here. That's outrageous. Austin, get more cabs. Then maybe the current companies will have to get their act together. read more

7:25: Start calling cab companies for a 4 mile ride to downtown. Try to get one without a busy signal. 7:33: Yay! An answer at Yellow Cab! On hold... 7:40: Finally a dispatcher. Give my information, am told it will be 15 minutes. 8:06: Call back again, dealing with multiple busy signals and hold times. Get through to dispatcher and am told cab is 5 minutes away. 9:00: Decide that I just don't want to give these people my money. Seriously, I get that it's a Saturday night. I get that they're busy. I tried to call back to cancel the cab but I keep getting a busy signal. Still no cab, and still no word. Thank goodness it's warmed up a little, because I just spent an hour waiting outside. I should have read these reviews first, but now I know NEVER to try this company again. read more

The only reason I'm not giving them 1 star is because I understand the drivers are independent contractors and it can be a hit or miss. The driver I had tonight was extremely rude. We tried to pay with a credit card and he huffed with an attitude and said, "What? No cash?" And we said, "no sorry." He grabbed the card away from us and huffed again. Then he told us we really should carry cash. If you don't want people to pay with credit cards maybe you should take the huge Visa, Mastercard and AMex stickers off your car. Ride with caution! read more

If I could give this company a zero I would. I took a friend out for her birthday and we wanted to do the responsible thing, take a cab and not drive. I called yellow cab, gave them my location, and they got off the phone with me without telling me how long that wait would be (it was a Saturday night). My friend was sick and I needed to know how long we would be waiting so I called back to get an estimated time. The operator went on a 5 minute tirade about how irresponsible I was to be out on a Saturday night. How immature I was for drinking and how I should have planned some other way to get home that evening, like not drinking. He also informed me that if I couldn't get home it was my own fault and then he hung up in my face. This man was a complete stranger, offensive, and literally just claimed I was irresponsible for not driving drunk. When I called back to try and speak with a manager, they did not answer the phone. After getting a safe ride from Lone Star cab, I submitted a comment on their site to inform them of what had just happened and almost a week later have not received any response. You are better off renting a bike than depending on Yellow Cab Austin. They don't care about people, only about making money and not being bothered even though it's their job. read more

Yellow Cab, you still suck-however, online ordering and a direct to dispatch phone line has helped me immensely at work. I don't know if its just luck of the draw but the drivers that have been coming lately seem to be a bit better as well, less creepy and more patient. However, trying to get someone on the phone is still hell-and sometimes they seem to have ridiculously long wait times on days when nothing is going on. I'd avoid them if I could.. but sadly, they sort of have a monopoly on taxis in austin. read more

I've used these guys plenty of times before. I've never had an issue with the drivers (they have always been nice and polite) , and the dispatchers were about 50/50 as far as professionalism. HOWEVER, today I had the RUDEST cab driver ever! The FIRST thing he says(as I try to open the van door) is to RUDELY ask me if I am trying to jam his door. Ok, asshole, sooo sorry! and as I was attempting to remember the best way to get to the house and stumbled, he BARKED out "make up your mind is it Springdale or Manor". By then, I was livid. Good thing the trip was less than 5 minutes. I wish I would have gotten his name. Look, I don't expect to be treated like a king, but don't be an asshole to people. The ONLY reason I am not giving Yellow Cab a one-star is because I know for a fact that there ARE good drivers out there and they work their asses off, and so does dispatch. Hell, and they are very quick to arrive too. But this guy today has almost RUINED my entire nearly-2 years experience with Yellow Cab! read more

One of the worst cab experiences ever. Placed call for cab and waited approximately 90 minutes with no contact from yellow cab. Placed follow-up phone call and received automated prompt stating "still trying to locate vehicle". Will never use this service again!" Extremely poor customer service. Side note:. Uber and Lyft have great potential in Austin. read more

Recently had a terrible experience with this company. Tried to do the responsible thing while out on the town and decided to take a cab instead of driving. Next morning when I checked the charge on my credit card, it was $200!! The ride could not have cost more than $40 or maybe $50. So I called to request more info as to why it was this high, but apparently the woman that handles billing questions wasn't in the office yet, so I left my contact info, and have yet to here back. I will definitely be disputing this charge with my credit card company. read more