TERRIBLE!! Left me hanging for iver 2 hours tgeir driver clained i was a" NO PAY!! Impossibke brcause i have NEVER used them BEFORE, AND CERTinly NEVER WILL! I used Lyft tgen tk get ne i. My wheelchair. They were very quick And very courteous. YELLOW CAB :? NEVER gai ;-( ALSO DID NOT EVDN Cll bCk S promised!! Terrible exisdis cs waiting in my wheelchair read more

We called 2 hours in advance and set up a reservation. No problem. Then we waited on the side of the road for the cab to come, thinking all was fine. 10 minutes later, we call them "no cars". No attempt to call us. No sorry either. Then a man gets in a yellow cab who called one only 15 minutes ago and drives away. We were late to a family wedding. If you say you can do then you need to Follow through. read more

Good people and good drivers!. They show up the times they say they are!. Supporting locals

Third time they've completely missed my time schedule even with booking them a day or two in advance never using them again unless it's the last cab service available and even then only if I can't hoof it due to injury. Tried calling for updates only to be given the same damn message 35 minutes apart your driver will be there in 13 minutes absolute bs hope the business really steps up or just tanks read more

Taxi 145 just hit me. I was waiting with my girlfriend on the East Side for a cab. Unfortunately, the driver chose to raise his voice in frustration and proceeded to back up into me. The driver backed up and hit me in the thigh with his vehicle. I was shocked. There was absolutely no reason for such aggression. We pre-paid for this cab, and had to call another service because we felt so violated. We called Green Cab instead and lovely ride home read more

If I could give negative stars, I would. I can not believe the treatment I have received from this company. Actually, the pickup and the ride was fine; my friend and I were at a restaurant for a party and didn't want to drive. The cab arrived quickly and the driver was very nice. The next morning, I noticed that my phone was missing. It was either in the cab or at the restaurant, so I called both places. When I called Yellow Cab, I couldn't remember who called for the cab, but I gave them my number. They couldn't find it in the system, but would see if anything was turned in. I left my contact info, and also called a couple of times over the next few days. On my third call, the operator checked again, and this time my number did come up in the system,. Not sure why it didn't the first time, but they said now they the driver was they'd check with him. Never heard anything back, so I kept calling. Finally, one of the operators told me that the driver reported finding my phone in his cab a few days prior, but didn't know what happened to it . No one had bothered to tell me that on my previous call. I t's now been two weeks, and I've logged probably a dozen calls to the company. I actually went to the office out of frustration and was given the driver's number. I called him, and he told me that he told dispatch he found the phone but forgot to take it ito the lost and found. He told them to check with the guy who does the cleaning. I called Friday night (12 days after losing the phone) and was told that the next day they would check with the cleaner and also the place they took the taxi for service. Don't know why this wasn't done when the phone went missing from their cab. Called the next day and was told they didn't bother to check either of those places. She didn't know why. Conveniently, the owner, James, has always just stepped out when I call. it's really amazing. And he has never called me about it. It isn't their fault I dropped my cab in their phone. But the complete lack of customer service, or even any sort of consideration or common courtesy at all, is unbelievable. The company is either completely disorganized, complete dishonest, or both. I will go out of my way to use any other cab company, and have been telling everyone I know about this debacle. They need to get their act together, read more

The two drivers I have had were all right. Kind of aloof and didn't talk too much. They were on time, and drove safely. The first driver I had took the weirdest way to where I was going. Being a Santa Cruz native, I was confused by his driving pattern. He actually back tracked, and ended up racking up more mileage than was necessary. I ended up paying way more than I should have due to this. I was NOT stoked. His personality was cool, though. But I was kind of upset having to pay $20 for a cab ride that was only about 3 miles. The second time around was okay. The man barely said a word to me, but that was fine. He went the right way, and I only paid $14 for my ride. Not bad. The dispatcher is always polite. Just watch out for the routes they decide to take, they may be trying to troll you and get more money out of you. Lame. read more

DO NOT USE THIS CAB COMPANY IF YOU NEED TO BE SOMEWHERE AT A CERTAIN TIME. I called hours ahead of time to get a cab to pick me up at 10 am. Needed to be somewhere by 10:30. After 10 minutes there was no call or notification saying they would be late. They ignored my call when I called because I am sure they recognized my phone number but they promptly answered the phone call of someone else in my party. They said the cab hadn't even left Santa Cruz yet. Needless to say, we ended up being late to our destination. We did call Uber and they were able to pick us up very promptly. This is not the first time that I have had issues with this company. On New Years we reserved 5 cabs for a large party of us and only 1 ended up showing up. Time after time this cab company manages to mess things up. I AM SO THANKFUL FOR UBER. read more

Worst company I've ever dealt with. I've tried to use them about 4x now. Waited 3 hours last night.... Really really terrible. I expect basic service, like getting picked up at some point. This company isn't capable of that. They always say they drove by and we weren't there.... Complete bullshit. I really don't get it. They're bad on a level where it seems like they're just fucking with their customers for fun or something. Don't waste your time calling them. We ended up walking about 4 miles after the dispatcher said 'couldn't you guys just walk?' Fuck. read more

Called to get rates and possibly book a 7am taxi trip. woman on the phone was kind, didnt have a problem looking at my future date to tell me if it was already filling up, kudos for her! was then called an hour later by a man : "you called for a taxi?" "ya i was calling for a future taxi and rates" "thats nice ... CLICK" i call back.. "what company are you a driver for?" "yellow cab" me.."thanks". CLICK! lost a customer. I wouldnt trust a driver that cant take a second to tell me rates, even if i was already told them . YOU CALLED ME. also future hint for that driver. maybe identify yourself with name and cab company when calling or answering. not very professional. read more

I'm really thankful that services like Uber came along, because I am sick of Yellow Cab's shit. I take cabs pretty regularly and over the years it seems like the dispatchers got ruder, the wait times got longer, the cabs smell worse, and the drivers don't know where they are going. They're usable in a pinch, but it would have to be a pretty desperate pinch. read more

well last night was the first time to take a cab in Santa Cruz. We chose yellow cab. I called for a pickup early being it was new years eve. They were quite busy. The dispatcher said that the driver should be there at the requested time. The cab was there on time. The first driver was friendly. However the driver that picked us up on the return was great very friendly. Knew his way around. Nice guy. Good first impression for SCYC. read more

Not only being late multiple times when I call the night before to schedule their arrival, causing me to be late for work. Then once arriving 15 minutes early and literally yelling at me because I'm not ready yet.....if you're looking for a cab company in Santa Cruz- Use Deluxe Cab!! They're always on time and the drivers are MUCH more friendly! read more

We had an incident with our cab driver named "Randy" tonight. He was great taking us to our destination, and gave us his direct phone number so we could contact him for a ride home. We called Randy for the ride home, and he showed up promptly. I walked out to meet him, said we were ready and turned back to walk in the house to get my wife and 7 year old daughter. Randy peeled out and left while I was walking back in the house to get my family. That piece of crap left us to walk home a few miles in the rain. Never, ever, again will I use this business. Randy can rot in hell. When he finally picked up his phone again, he apologized and said how wrong his actions were. FU Randy, you cost Yellow Cab a steady customer forever. read more

This is the first negative review I've ever written, and I am disappointed to have to do so. Last Friday evening, my husband and I were heading to a wedding rehearsal in Aptos, coming from Santa Cruz. We were informed it might be as much as a twenty dollar ride. After heading down the hill into traffic in a beaten down car, the cab driver let us know that he didn't know how to get to the address we'd given him. As we were from out of town, we had no idea ourselves of course. Coming from a big urban area, we had made the assumption that a cab driver's job is to know routes and destinations backwards and forwards. No cab driver survives a moment in Chicago without this. We asked if he could contact dispatch, as we were in a hurry. "Why don't you check your smart phone?" he barked at us. We don't own smart phones (nor do we want to own them), so we had to turn around, back through traffic, to the Dream Inn, a fantastic hotel where they kindly searched and printed directions for us. Once back in the car, the driver tried to read directions while driving, which is not the safest combination. After sitting in standstill traffic at points along root and watching the meter rise, we finally exited. The driver took the wrong turn, drove for at least a mile in that direction before declaring that he probably went the wrong way. I asked that he at least pause the meter, due to his mistake. He grunted, clearly looked irritated with my request, feigned to stop the meter and continued driving. The meter never paused, but continued to go up and up while we headed back. Eventually we reached our destination, and with an over $50 charge. The driver did not recognize his mistake in any way and certainly did not apologize. My husband kind-heartedly paid him and tipped him. It was very upsetting to arrive late to an important event and be charged multiple times what we'd been told and not have a costly mistake acknowledged. I strongly recommend avoiding Yellow Cab. If you must take them, be sure to bring directions. read more

If I could leave negative stars for the girl who answers phones and this company in general, I would. Management, if you record phone calls, go ahead and listen to the call from a 443 area code, which took place at about 7:15 this morning. I called, asked for a cab. The girl was ridiculous - exasperated sighs, irritable, snotty attitude. She sounded genuinely annoyed that I had even called. After listening to her for 30 seconds, I asked "Are you okay?", and her snooty, sarcastic response was, (to the letter), " what, just because I'm not all like bouncing around?" All I could say right then and there was "wow". Really? If you're having a bad day- JUST SAY THAT. Don't be a complete tool to someone who did nothing to cause you any grief. And be careful who you're rude to. I called back after the shock wore off and canceled that 8:30 am pickup with great satisfaction. I did my research after this experience, and I mean come on, how are they still in business? Drivers convicted of kidnapping and rape, terrible customer service, drivers being aggressive with customers to the point of screaming or running into them with their car, general dishonesty- the list goes on. Go green cab is far superior, and now there's Uber in Santa Cruz too. And sweetie, if you're reading this, maybe get a new job where you can't treat people like absolute crap. Leave your issues at home, its called professionalism! Otherwise you'll likely be working terrible jobs like that one for the rest of your life. In the meantime, I'll be bringing my complaints to the better business bureau and the city, whilst simultaneously hoping this company goes out of business soon. I'd definitely vote yellow cab the worst business in Santa Cruz. read more

Yellow cab mediocre awesomeness Way better than green cab but tend to run late on a frequent basis. They are kind of like a Santa cruz summer, everybody expects it when it is supposed to be here but it's always late, when it arrives we all celebrate! read more

Is there a rating for negative stars? I wish! First off the chick who answered the phone sounded like a sad college student who hated her life, she was very rude and short. She said the cab would be there in 5-10 minutes, and after 20 minutes went by I decided to call to see what the deal was. She was very snotty and said they left already because I didn't come out. Ok? I politely asked why they didn't call me like they had done in the past. She said that sometimes they do, but treated it like it wasn't her problem unapologetically. Ok....? I - again, very politely - asked for another. She said sure and then just hung up. So I called back and told her she needed an attitude adjustment and is going to lose business over her rudeness, and to go ahead and cancel the cab on its way. I feel bad for people who are so unhappy with life that they have to be just plain rude. Hope her day gets a little better. read more

You should expect a wait on busy weekend nights, but if you're inebriated enough to need a cab time will pass by pretty quickly. We took a cab to and from downtown on a Friday night, waited about 10 minutes for the first cab ride and 20 for the second ride. Decent, reliable! read more

Went to Santa Cruz for the first time during Spring Break, and we needed a Taxi to go to a specific spot. Called Yellow Taxi, and our came within 10 minutes. The driver is a very nice guy, and gave us recommendations on restaurants and many other things. Once we got to our destination, he left his card and number and told us that we can call him to pick us up for our trip back. Many thanks to that individual, and his kindness! read more

I reserved a cab on Sunday night to be picked up at 5:30am in order to catch the airport shuttle at 6am. No one showed. I called and was informed that drivers can pick up their "personal" rides. Supposedly I was next, in 5 minutes. As the minutes ticked by, I realized it was too late. Had to call and wake up a relative to ask for a ride. At 5:55 no cab was in sight. But my cousin was able to get me to the shuttle just in time. This company has no interest in customer satisfaction. Would not stay in business in any other city. Avoid if possible. When Lyft and Uber get more popular in the area, they will be toast. read more

Needed a ride to the other side of town for an appointment. Called and asked to make sure they took credit cards, as I didn't have enough cash on hand. The person on the phone confirmed. Cab came on time and got to the destination just fine, but when I handed the driver my credit card he gave me a strange look and said "we don't take that" and started demanding cash. I tried to explain to him that I called ahead of time and was told the card would be accepted and he didn't believe me. As he grew more angry he said I would now need to pay extra money and forced me to call the company to give them my credit card number. He kept talking over me as I was trying to talk to them on the phone, making it impossible to remedy the situation and I was lost my patience. In the end, the person on the phone hung up on me and I was forced to pay the extra money because I didn't have the time to try and argue any more. Worst cab experience ever. read more

So the lady of the pictured cab (above) parked in the handicap space for thirty minutes talking on the phone. No one but her was in the cab. She did not pick up anyone or drop off anyone. Is this not misuse of a handicap parking space? The only reason of my concern is that I was at the adjoining Dyalisis center dropping off my mom. We could of used that space for easier access. I completely understand yellow cab using handicap space for disabled customers, but to use the space for your personal use? How rude and inconsiderate can you get? I know cab's have handicap placard's, but come on. Using it for yourself? I used Yellow cab once, different driver that drove so slow that I was fifteen minutes late to a destination that should of only take twenty from my home. Took thirty five minutes with no traffic. Just one slow driver. read more

Yellow Cab Company - The driver of this cab was not picking up or dropping off anyone. She was just sitting in the cab for thirty minutes...in a handicap zone. - Taxis Near Me - Santa Cruz, California

Im not sure why previous people have had bad experiences? BUT, I had the best, my driver Enrique was very knowledgeable of the hot spots, professional, punctual, did it mention punctual? I saw him turn down an offer because he had already told me he was on his way. He's the man, best experience in Santa Cruz so far. read more

I called for a cab and was told 15 minutes, after 45 minutes, I called back and was told they were on the way. When she asked my address, they had the wrong address which when I booked the lady never even confirmed to make sure it was correct. Also the first lady that answered wasn't even friendly. I cancelled the trip because I was so angry. read more

Terrible staff, terrible drivers. Invest in smaller cab business in Santa Cruz. You will get better service, cleaner cabs and a better overall service. read more

The drivers are always nice, and the dispatchers usually know where stuff is without you having to give the exact address. They've been very prompt every time I've called. read more

I had a nice daytime ride from my home in Felton to downtown Santa Cruz. Fare was $32. Car arrived about 20 minutes after my call. Dispatcher and driver were both friendly. Uber is certainly more convenient to use, but not always available here. I expect the competition will make YCC raise their game over time as the whole phoning up and dispatching thing now seems distinctly old fashioned. Nevertheless it worked. read more

I don't drink often, but when I do, I don't drive. When I cannot sucker a DD into my life I call these guys who quickly send a friendly driver. I like them. read more

On time and reliable service.Randy was really pleasant and friendly. He made sure to take the quickest route from my home to the Best Buy in Soquel. read more

Antonia, the incredibly unhelpful and unpleasant girl who answers the phone is the entire reason Uber and Lyft have a thriving business. I was put on hold without warning (suddenly hold music is playing away), she acted as if she couldn't be more put out by having to help or answer my questions (which she answered providing the most bare minimum of information possible, all while sounding put out at having to do her job). When I was advised they CANNOT schedule my dad a ride from the hospital to home in advance (the hospital is a "business" and they don't schedule pickups from businesses), before I could ask my last question she told me to just call tomorrow and hung up. No goodbye, thanks for calling, any other questions? Nope. Just hung up. I called Courtesy Cab in Watsonville - they were friendly, scheduled his pickup and were happy to have the business. Oh and Yellow Cab and Deluxe are apparently the SAME COMPANY. I called both numbers and got the same person. read more

Wish I could give negative stars for service, or lack there of ... The driver picked me up, I gave him the street address & spelled it of where I was going. He could not find the place. I tried to give him directions, he would not listen. He ran up extra cost on the ride, had a very poor attitude, and a dirty car. He expected me to pay the extra cost, of him driving around not know where he was going, when I gave him the address ( a destination ) . Think it is a scam to run up the bill. (Professional driver, by trade ) . read more

She was a little early. Drove very safely and was given a sweet recounting of the old testament "you should be obedient to your parents". She seemed harmless. read more

Siiiigh, if only I could give negative stars. I'm basing this review on a few other times, but mostly because the most recent. This driver couldn't find my space number in a pretty well known mobile home park. I'd been having this issue a few times, and unfortunately being so close to the ocean, sometimes my phone doesn't have enough signal to get a call from them saying they can't find me, so they just assume I'm prank calling and take off. They don't bother to, oooh I don't know, look at a map, call the dispatch and ask for help, or maybe just spend a little more time LOOKING. How'd you do it in the olden days without GPS? No, not this dude. I waited about 15 mins after the scheduled time before I called asking when they'd be here and they told me he called and said there was no such space number. I beg to differ, sir. My mail lady can find me just fine, as can all the pizza & Chinese food delivery places. So they're gonna send out another driver. Right after I hang up I receive a TEXT MESSAGE literally calling me a f***ing b**** (not sure if swearing is allowed on yelp). So I called back to dispatch and asked to speak to the manager but he wasn't in (of course not, why would he be at the ungodly hour of 10am on a Wednesday), so the girl took down my "complaint", also mentioning some of the drivers are lazy... Yea that's not lazy, that's straight up harassment. And HELLO, you sent a A TEXT DUMBASS, that has your number attached to it. It's not my fault you can't find my house, if you don't know the area DONT DRIVE A CAB. Uuuuh-DUH. So it's been 2 weeks to the day and I have yet to hear from the so called manager. I may need to take a little trip down there and get my $10 back. And if that doesn't work out, I will go higher up. You pissed me off that much. On a slightly nicer note, there are a few cabbies that are very sweet, including the gent who picked me up after that catastrophe. He was just as appalled as I was, and still am. So goodbye yellow cab. I will never use your sorry excuse for a company again, and neither will a lot of my friends. Not that you give a crap. read more

Called for a ride and was told a cab would arrive in 10-15 minutes. Called 25 minutes later and was told AGAIN 10-15 minutes. Waited 45 minutes overall and was late for my appointment. Not good. read more

A college kid has more manners than this company. We have a 7:15 bus to catch. We needed to get from the Beach Boardwalk to the Pacific Station, no more than a 10-minute ride. At 6:15, we called for a cab, they said they'd be there in 8 minutes. At 6:30, we called again, this time they said 5 minutes. At 6:50, we called, no answer. By 7:20, with no cab in sight, we started walking to the station instead. Guest Services at the Beach Boardwalk told us this is unfortunately the only cab company in Santa Cruz and they're notorious for doing this to customers. Be prepared to walk or find alternate method of transportation. read more

This yellow cab service sucks. I would like to give them a negative star if I could. I called a taxi pick me up at 8:45pm in ben lomond. The operator said ok, I will call a driver for you. Then the taxi driver called me at 8:45 asking if I am sure that I need a taxi. WTF. I have been waiting for him the whole time, and he hasn't leave Santa Cruz yet. I have to ask my bf give me ride to boulder creek. I called the operator complained about it, she said so sorry about that. We rescheduled A pick up in boulder creek at 11:30pm. I called them again at 11:15 pm to make sure that the taxi driver is on his way. The operator said no, she would call again. I have waited for 1 hr, nobody showed up. So I called again, the operator said oh sorry the driver rejected. Wtf. They don't even have the courtesy to let me know that nobody is coming. I won't use their services ever. If you do, please aware that they could always find a way to screw you up. read more

Mark E saved the day... I was filming my first show and running late, I called some other company and they were too busy and referred me to Yellow Cab Co. I called and was helped by a very nice young lady. The cab arrived as promised within 10 minutes or so... then it goes bad:/ I started some friendly conversation as I usually do with everyone I meet. My philosophy is 'Life is about developing relationships, whether personally or professionally' but this guy cut me down within seconds mid-sentence... he told me I was telling him too much??? He was surly, weird and dirty. I'm pretty sure he was on drugs and when I confronted him about that he became hostile. I told him to pull over and I was going to call the Cab Co back and request a different driver. He then made a nasty remark to the affect "You can take your '&*@#' and something,something somewhere" but really couldn't completely understand what he was saying... and let me out on the corner. Now I'm even later and really pissed. I call the Cab Co back and the same nice young lady answers. She assures me they drug test, because I'm sure this guy is gacked out of his mind. She tells me another driver will be there shortly and although I have been deposited on a street corner... he is there within moments. So, that's how Mark E saved the day, because he got me promptly to my desired destination with a very good attitude. He also returned to take me back to whence I came. He even asked how the show went and thanked ME for riding with him this night:) I would like to give the first cab company that ever came through on their ETA and the great customer service I received from the nice young lady and Mark E a 5 STAR rating... but the tweeker dude with really negative energy brings it down to a THREE! read more

I called and ordered a cab and was told one was on its way. Twenty minutes later still no cab and hadn't heard from the company. I called back and couldn't get through to anyone. I called back AGAIN and finally got through and asked where the cab was and was told it was "less than five minutes away". Ten minutes pass and I get a phone call from the cab driver telling me he's still five minutes away and when I expressed my frustration at the situation he told me he had just received the order which means it wasn't put through when I first called. Shortly after that phone call I received another call from the company telling me that driver's "car had broken down" and she was sending another driver. I told her not to bother. I certainly would never recommend this company to anyone nor will they ever get my business. read more

This is the worst cab company I've ever encountered. I would give no star if the system allows me to. I simply ordered a cab that I can load my bike, and I ended up waiting for 40 min (and when I called them, they said the cab left without even trying to find me or contact me) I ordered another cab, (btw they promised to contact me this time, but didn't. Why I am not surprised?). It was a small cab that has no room for my bike & when I asked & complained about it, the DRIVER JUST LEFT. He literally was the most unpleasant & rude cab driver ever. I ordered a Uber, which arrived on time with a kind driver with even lower cost. Just get a Uber, this company's not worth it. read more