This taxi company, with license plate H130486, held up traffic by driving BELOW the speed limit in…read morethe LEFT lane of 64 for miles and miles. Not only is this inconsiderate and disrespectful to literally everyone else on the road that's passing you, it's illegal too. The driver is either so incompetent or cares so little to not respond to repeated cars passing you or flashing your lights, which means stop being a selfish a$$h^le and MOVE TO THE SLOW LANE. Pretty idiotic to drive this way with a logo and clear license plate.

Do not use this service. On Sunday night at 10pm, I requested a ride to the airport on Monday at…read more9am. The dispatch called to confirm shortly after I sent my request. On Monday morning, the taxi never came. I called around 9:07am and got no answer. At 9:10am, I drove myself to the airport. I had to park in expensive parking and was late to my gate. This whole experience was very frustrating and could have been avoided.

I love Uber. It's affordable, fun, and safe. Yes, I am always safe. I've been using Uber for the…read morepast 3 years, in many different cities and states, and will continue to do so. Obviously, I've had 100% perfect experience and several bad ones. Overall I am ok, I do not have to hurt no one or call the police. This service Rocks. My phone will always be charged, ensuring I always have the ability to pull up the app and get to where I need to go when I want to. I love Uber. I love all my awesome rocking drivers who are cool and respectful. Some drivers come out and open the door for you, have water, candies, etc. Some drivers enjoy talking to you and getting to know you. Most drivers are so pathetic, are anti social, not PEOPLE/STRANGER friendly, and that's OK. I just need you to not work for Uber and allow AWESOME people to. If you thought you was going to get RICH with uber, I'm sorry, but please don't take it out on me and be a meany.

I was going to schedule a ride today the app said it was going to be $28.00 dollars when I went to…read morepay they were trying to charge me $96.00 dollars what a scam. I scheduled with Lyft and I was charged correctly they should be investigated and shut down! DO NOT USE UBER apparently they are fraudulent!

Dori is not just a taxi driver, she is a wonderful human being who makes the world a better place…read more Have her pick you up and hear her great stories. She's also on time, gives great discounts, and is reliable. Thanks, Dori. You're an inspiration.

I wanted to support a bright pink, woman-owned taxi service. But even with a reservation (made days…read morebefore), I was not picked up at the train station. The car was 20 minutes away, even with my train being delayed :-(

I made a reservation with Henrico Express Cab beforehand as we were to arrive at RIC after 11 PM…read more I even asked for a confirmation as I made the reservation online. I was assured, via text, that a cab would be there waiting when we arrive. I texted them from JFK last night to find out where we would find them. No reply. We got outside RIC with our luggage and no cab. I called the text number that they used to confirm and the man answered "hello"...not even Henrico Express...and he knew nothing of our reservation! Thankfully, there were other cabs waiting and we took one of them home. Don't waste your time reserving with this company!

My wife and I recently used Jordan of Henrico Express Cab and was very please with the service…read more Jordan provided courteous, on-time, professional service. He called the night before to confirm our trip to the airport and he was there to greet us on our arrival back in Richmond. Toy

Refused to come pick me up at the Walmart in Chester and take me to Chesterfield Highlands. Claimed…read morethey are too far away in Richmond. Why do they have a website saying local taxi service for Chester and Chesterfield if they only serve Richmond or require long trips? He said they would do it if it was a farther trip so that they could make a profit from it. I explained that I dropped my car off for repair and am just waiting here. I guess I'll just have to wait.

From the owner: Our drivers are out and about waiting for your call and sitting at strategic points locally to get…read moreto you quickly. We have upgraded to newer Ford Crown Victorias and have new drivers. We have expanded our service area and can take you to the airport, train or anywhere you need to go. We provide courier services in addition to taxi service and our goal is to to be at your pick up destination in 15 minutes or less from the time you call. We are a proud member of the Better Business Bureau with an "A+" rating. We accept all major credit cards with a $15 minimum and most reservations. Give us a call and please put our number in your cell.

I used Napoleon once. I was in Short Pump at Wyndham and needed to get to Walmart. The driver took…read moreme there cheaply and quietly. I believe the cab isn't running at night during the COVID epidemic.

I rely on them to get to work every night at the same time. For one, you'd think they'd have some…read moretype of regulars discount but no. You'd also think that they would treat loyal customers the same on busy days as they do on slow ones!!! As soon as a holiday rolls around I'm thrown under the bus. The scenario usually goes something like this: I call in at 5:30 as normal for an appointment at 7:30, they say they can't schedule anything before 7:00. I call back at 7:00 right on the dot, they tell me it's an hour wait, making me late for work. Screw this company, I can't wait until I finally save enough for a car so I don't have to ride in another dirty taxi ever again.