FANTASTIC ! From Hannah whom I was told is the…read moreowner(supervisor) answering the phone and very pleasant and professional hiring a excellent driver named Daylan with his very comfortable van who drives very safe and a pleasant professional gentleman . Oh how I hope I can get this company and driver each time I need transportation.

I made an online reservation one week in advance of a flight for an important business trip. I…read morereceived a written confirmation for my prepaid reservation. I was ready and waiting at the appointed time. No taxi. After 5 minutes I called. It took two calls to get a response. When I explained the situation, the agent told me he had no record of my reservation. As he looked and asked for details from me, I was becoming anxious. Finally, he said he would have someone pick me up in 30 minutes. I canceled my reservation and loaded up my car with all of our luggage. Fortunately, I was able to get a neighbor to drive my car so I didn't have to do the Park and Ride, but it was 6:30 AM! I was very lucky. Once I got to the airport I emailed my confirmation to the company and asked for a refund. A bit later I called to ask if the company had received my email. They had and apologized and said my credit card would not be charged. Duh!!! This time I was told that his device was lost and he was not able to retrieve any records. I wonder how he read my email. Hmmmmm... no I don't think I will be calling Mimi's taxi in the future.

My review is a bit late; we did a party bus for holiday lights tour. We chose the option to meet at…read moretheir pickup spot. It was easy to find and well lit. The person on the phone who helped me book the tour was very friendly and kind too. My family really enjoyed our experience. Matthew was an amazing driver and guide. He was kind, funny, and knowledgeable about the stops. We really enjoyed the hidden gem stop at the end of the tour. The bus was clean and comfortable. My family enjoyed our experience and we would absolutely book again with Matthew.

I'm extremely disappointed with this company. Last year we booked a limo months in advance for a…read moreQuinceañera. I went to the office, left a deposit, and gave all the details to the lady in person. On the day of the event, they showed up with a party bus instead of the limo we booked. When I called to ask what happened, the lady was very rude and claimed she never confirmed a limo and that they "don't rent limos for Quinceañeras." This made no sense because my family has used this company for years. I had a party bus for my own Quinceañera, and just three years ago they rented us a limo for my cousin's Quinceañera with no problem. Instead of fixing their mistake, they said they had nothing available, refused to take any responsibility, didn't offer a refund, and didn't even try to resolve the situation. It was unprofessional, stressful, and completely unacceptable for such an important event. I will not be using this company again and I do not recommend them.

I rented a passenger van for our family reunion and we were very disappointed. The A/C barely…read moreworked in the summer heat, which was especially tough on our elderly relatives. The step stool was also missing a piece and felt unsafe to use- not the level of comfort or safety we expected. When I reached out to voice my concerns, they were dismissed by Mark, stating that everything was working perfectly. I will not be using them again. Update: Mark, the owner, CONTINUES to lie about our experience in his rebuttal stating we left trash on the bus and other things. I will be taking my complaint to the BBB!

We chartered a 55-passenger bus to take our company on a day trip to Wintergreen, and we had a…read morefantastic experience. Our driver's name was "Driven" Ivan Harris, and he was a pleasure. Not only was he fun and energetic, but he drove and maneuvered that giant bus like a pro! If it wasn't for his skills, we'd still be stuck at Wintergreen! Great experience for our corporate trip - will definelty be booking and requesting Ivan for the future. Thanks Winn team!

After searching and experiencing many different types of transportation in Virginia area (über taxi…read moreetc) my friends and I have came down to relying solely on river city transportation! Whether I need to get somewhere locally or an airport the driver is really punctual. Recently I had to go from Norfolk to Dulles airport and it was a last minute decision of mine and I had no idea how I would catch a last minute emergency flight, luckily I called up river city transportation and I was able to get to Dulles not only on time but way before to make sure I had all my things together for an emergency trip. I highly recommend this company!!

I booked a limo approximately 2 months in advance for a trip from Richmond airport to Williamsburg…read moreVa, I paid the invoice, and double checked with the company before leaving on my trip, to make sure they had the right information concerning my return flight. I thought I was all set. On arriving in Richmond no car, no response to my phone call. then, or since. There. I was stranded 10:15 pm. I had to hire another limo at significantly more expense. I am still trying to get a response from this company regarding a refund, nobody has had the decency to return my calls Needless to say NEVER again. Do not use this company!

Automax saved the day for me on August 18th 2026 after Avis left me and my family stranded after…read morelying to me and denying me a rental while visiting from Chicago for my daughters military graduation. If I'm ever in town again,it will be Automax and Automax ONLY!

Ellis perfect guy, very straight forward, Get the job done...He makes sure to give you good…read moreservice.......However I can't say the same for David he IS very UNPROFESSIONAL!!! Lies about call backs, very argumentative!!!

This place was ghetto--the women at the front desk were unprofessional, dismissive and inefficient…read more I should have known something was up when I walked in on a customer who was very upset to have placed (and paid for months ago) a reservation only to find that there were no vehicles available for her to rent. I caught the tail-end of the issue, waited about 25 minutes before even being acknowledged only to be told that my reservation did not matter because they did not have any vehicles on site. Further, they did not mention how I could receive a refund. It was awful and a waste of time. I hope that either management changes or the location closes to save others their time, money and energy. Save yourself any heartache and just go across the street to Enterprise. That location was clean, the staff was friendly and professional and I was able to borrow a car without a reservation!

I came into town after a long flight. Initially I was told they didn't have any vehicles and then…read moreless than 30 mins later I was driving away in a vehicle. Good customer service starts with a good customer

Good: Kyle was a good driver and friendly…read more Bad: Romantic Ugly: Affordable Great for dates on a night with nice weather!

My wife and I used Spoken4 to get from our wedding reception at the Science Museum back to our…read morehotel at the Linden Row Inn at the end of the night. It was the perfect, adorable, Richmond-y way to leave the party. So much fun to bike down Broad St. to lots of congratulations and cheers and car honks. They had a "just married" sign on the back of the bike, which was so cute. They were there on time and easy to work with. Very fair price.

Review outline:…read more Pretty basic lobby waiting area with one bathroom that's gender neutral. The lobby area isn't really anything to write home about but it works. Has hard plastic chairs & enough outlets to plug up any electronic device. The actual bus is also descent in terms of cleanliness. It arrived a few minutes late but nothing too serious. There wasn't much leg room & I was surprised that I was assigned a seat when I checked in. There were very few stops along my route up to NY & my stop was directly I front of another bus company store front. Don't expect any perks or thrills; just a smooth ride to your destination. Price of roundtrip was also a great deal...only $60! I'd use this company again for sure.