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    United Transport

    3.3 (3 reviews)

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    Greyhound Bus Lines - First bus stop with rats and nobody around to help.

    Greyhound Bus Lines

    1.5(142 reviews)
    0.1 miThe Diamond

    This was, without a doubt, the worst travel experience I've ever had!…read more My 77 year old mother and I booked Greyhound/FlixBus, and I even paid extra to reserve seats together. Our bus never arrived, yet the app continued to show it was on time. We received no notification, and there were no employees available to help. After spending hours trying to reach customer service, we learned we'd be stranded for over 8 hours. The problems continued throughout the trip. We missed our connection because of Greyhound's delays, customer service was unhelpful, and our replacement tickets no longer allowed my elderly mother and me to sit together despite paying for reserved seating. Multiple passengers were assigned the same seat numbers, creating confusion and frustration. The Richmond station was dirty, with rats running around the waiting area. On the bus, passengers openly smoked marijuana, the electrical outlets didn't work, and baggage loading was chaotic. To make matters worse, metal hardware protruding from my seat caused me hours of back pain before I realized what was digging into me. What should have been a straightforward trip turned into an exhausting ordeal filled with delays, poor communication, unsafe conditions, and terrible customer service. I understand delays happen, but the complete lack of communication, organization, and concern for passenger especially elderly traveler is unacceptable. I will never travel with Greyhound again and cannot recommend them!!

    I really do not understand why the drivers are so rude. Please don't ever ask a question because…read morethey will try to make you feel like the dumbest, scum of the earth for not knowing their processes, procedures, and how long the stop will take. I thought it was just the driver that was driving me to DC. Then I realized the one driving me from DC to Raleigh is just as rude. I don't understand how they can treat people with such low regards to them daily. It is very sad.

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    Greyhound Bus Lines - Bio hazard dirty!

    Bio hazard dirty!

    Greyhound Bus Lines - Imagine trying to deal with children in this environment. Germs central

    Imagine trying to deal with children in this environment. Germs central

    Greyhound Bus Lines - The floor at Richmond bus station

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    The floor at Richmond bus station

    Richmond greyhound - HORRIBLE! don't come here now. DONT EVEN THINK.

    Richmond greyhound

    2.0(5 reviews)
    0.1 miThe Diamond

    Bro FFFFFF*CK this greyhound station. I'm used to the usual bullshit of these buses but this…read morestation is pitiful. Getting talked to like an inmate when I'm just trying to get home is enough to make you never want to ride again. All the employees abuse their power & treat the station like a jail. Holding you hostage & treating you like shit at the same time. Hold my nuts, and I hope yall never succeed bum ass workers.

    This was the worst experience ever. From the attitude of the bus drivers, to the condition of the…read morebus stations. I have never dealt with a company that did not have any professionalism. On the return route back from Richmond to Atlanta. The driver decided he was not going to drive the bus because the air-conditioning did not work. He left all passengers stranded and told them you need to figure out how you can get on the next bus that will arrive at 5 AM. It was 3:30 AM at the time. We had to end up buying a whole brand new ticket even though we purchased a round-trip ticket so we were already covered for the route. Greyhound refused to give a refund stating that they have a no refund policy. This is unacceptable, especially when it was your drivers decision to not drive the bus, when we called to do a rebooking of the ticket your systems were down, as well as we were advised by the Customer Service representative to purchase a new ticket and then request a refund. I will never use Greyhound services again.

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    Richmond greyhound - Bathroom

    Bathroom

    Richmond greyhound
    Richmond greyhound

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    United Transport - buses - Updated September 2026

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