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Richmond, VA

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United Transport

3.3 (3 reviews)

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Greyhound Bus Lines - Bio hazard dirty!

Greyhound Bus Lines

1.5(141 reviews)
0.1 mi•The Diamond

I really do not understand why the drivers are so rude. Please don't ever ask a question because…read morethey will try to make you feel like the dumbest, scum of the earth for not knowing their processes, procedures, and how long the stop will take. I thought it was just the driver that was driving me to DC. Then I realized the one driving me from DC to Raleigh is just as rude. I don't understand how they can treat people with such low regards to them daily. It is very sad.

So before scheduling your trip with Greyhound please listen to what I have to tell you…read more I scheduled my trip around the time to be at the Daytona speedway for the Daytona 500. Those that live in Florida understands that it rains and this weekend was no different. With that being said I had to make an adjust or attempt to atleast to my schedule. I initially asked to move the ride to earlier that evening. The fee was 60 bucks. Then I thought through some things and made the decision to change it back to my original scheduling and charged me a total of 200. I asked to speak to a supervisor and they could care less. All they say is I'm sorry sir and give no explanation as to why they do the things they do. I just unloaded on them about how filthy the buses and bus stations were, how analog the bus scheduling system is. I'm sure as long as people are willing to pay for this shitty transportation service they will continue to stay around. Another thing I couldn't stand are the long ass routes they take you. For instance I need to go fromDaytona Beach to Richmond. They took me from Savannah to Columbia to Charlotte. There was a transfer and one of the other buses were going to Raleigh. I wanted to try to talk the driver to see if I could get on that bus, but I know for a fact I would've been worse than pulling teeth. Also it's like 50 first dates with the drivers. So when they've seen you at the transfer and scan your ticket to get on the bus, and you go to stow your bag, you get back in line they've forgotten what you look like when they seen you two minutes ago so they have to scan your ticket again wasting everyone's time. Ugh!!! Overall I hope more people continue to give this company honest reviews to improve this company and also I hope this company markets itself as to not attract garbage clientele which is probably the reason for operating this way!!!

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Greyhound Bus Lines - Imagine trying to deal with children in this environment. Germs central

Imagine trying to deal with children in this environment. Germs central

Greyhound Bus Lines - The floor at Richmond bus station

The floor at Richmond bus station

Greyhound Bus Lines - Original arrival time was 10pm Monday, now that we're half way there, (no possibility of a refund) our new arrival time is 6am Tuesday

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Original arrival time was 10pm Monday, now that we're half way there, (no possibility of a refund) our new arrival time is 6am Tuesday

Amtrak - Staples Mill Road

Amtrak - Staples Mill Road

3.0(61 reviews)
3.6 mi

A great station that offers all the bells and whistles needed for your Amtrak travel needs…read more Generally there are attendants and crew available to help. There is a snack bar inside. But, if you plan ahead you can totally pick up some food. They recently went through an update maybe 1-2 years ago. But, my brain calendar could totally be off. I don't know what I did yesterday. Joking. But, the updates are great. Clean and crisp. There is a good amount of seating as well. This station can and will get crowded so plan accordingly.

One of my favorite things about being back home in Richmond is the ease of traveling up and down…read morethe East Coast, and the Amtrak Staples Mill station is always my go-to. It's usually clean--even if it's often crowded--and there's overnight parking available if you need it (though I typically just get dropped off). On this particular trip, my mom dropped me off about 10 minutes before departure, and it was smooth sailing from there. The trains are consistently timely, which I really appreciate when I'm doing quick trips to places like D.C. or Baltimore. The staff is always pleasant enough--clear with directions, helping folks find the right boarding areas, and making announcements that actually help you stay on track (pun intended, LOL). It's convenient. It's cost-effective. It's reliable. And honestly, that's all I need when I'm on the move. Richmond to anywhere up the coast just makes sense from Staples Mill.

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Amtrak - Staples Mill Road - Current view.

Current view.

Amtrak - Staples Mill Road - Inside train

Inside train

Amtrak - Staples Mill Road

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Richmond greyhound - HORRIBLE! don't come here now. DONT EVEN THINK.

Richmond greyhound

2.0(5 reviews)
0.1 mi•The Diamond

Bro FFFFFF*CK this greyhound station. I'm used to the usual bullshit of these buses but this…read morestation is pitiful. Getting talked to like an inmate when I'm just trying to get home is enough to make you never want to ride again. All the employees abuse their power & treat the station like a jail. Holding you hostage & treating you like shit at the same time. Hold my nuts, and I hope yall never succeed bum ass workers.

This was the worst experience ever. From the attitude of the bus drivers, to the condition of the…read morebus stations. I have never dealt with a company that did not have any professionalism. On the return route back from Richmond to Atlanta. The driver decided he was not going to drive the bus because the air-conditioning did not work. He left all passengers stranded and told them you need to figure out how you can get on the next bus that will arrive at 5 AM. It was 3:30 AM at the time. We had to end up buying a whole brand new ticket even though we purchased a round-trip ticket so we were already covered for the route. Greyhound refused to give a refund stating that they have a no refund policy. This is unacceptable, especially when it was your drivers decision to not drive the bus, when we called to do a rebooking of the ticket your systems were down, as well as we were advised by the Customer Service representative to purchase a new ticket and then request a refund. I will never use Greyhound services again.

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Richmond greyhound - Bathroom

Bathroom

Richmond greyhound
Richmond greyhound

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United Transport - buses - Updated July 2026

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