This taxi company, with license plate H130486, held up traffic by driving BELOW the speed limit in…read morethe LEFT lane of 64 for miles and miles. Not only is this inconsiderate and disrespectful to literally everyone else on the road that's passing you, it's illegal too. The driver is either so incompetent or cares so little to not respond to repeated cars passing you or flashing your lights, which means stop being a selfish a$$h^le and MOVE TO THE SLOW LANE. Pretty idiotic to drive this way with a logo and clear license plate.

Do not use this service. On Sunday night at 10pm, I requested a ride to the airport on Monday at…read more9am. The dispatch called to confirm shortly after I sent my request. On Monday morning, the taxi never came. I called around 9:07am and got no answer. At 9:10am, I drove myself to the airport. I had to park in expensive parking and was late to my gate. This whole experience was very frustrating and could have been avoided.

Thank you for your great service for my transportation home from the Richmond Airport this year. I…read morecan always rely on James River Transportation for great customer service and a pleasant ride home. All the best to you for the holidays!

I had a reservation to be taken to the airport with 4 pieces of luggage. The driver was combative…read moreand complained about my luggage being overweight, which was false, all 4 bags were under 50 lbs. He refused to load and unload most of my luggage and was left at the airport curb with four suitcases that I had to take in one at a time unattended. Unbelievable. I will never use this company again.

FANTASTIC ! From Hannah whom I was told is the…read moreowner(supervisor) answering the phone and very pleasant and professional hiring a excellent driver named Daylan with his very comfortable van who drives very safe and a pleasant professional gentleman . Oh how I hope I can get this company and driver each time I need transportation.

I made an online reservation one week in advance of a flight for an important business trip. I…read morereceived a written confirmation for my prepaid reservation. I was ready and waiting at the appointed time. No taxi. After 5 minutes I called. It took two calls to get a response. When I explained the situation, the agent told me he had no record of my reservation. As he looked and asked for details from me, I was becoming anxious. Finally, he said he would have someone pick me up in 30 minutes. I canceled my reservation and loaded up my car with all of our luggage. Fortunately, I was able to get a neighbor to drive my car so I didn't have to do the Park and Ride, but it was 6:30 AM! I was very lucky. Once I got to the airport I emailed my confirmation to the company and asked for a refund. A bit later I called to ask if the company had received my email. They had and apologized and said my credit card would not be charged. Duh!!! This time I was told that his device was lost and he was not able to retrieve any records. I wonder how he read my email. Hmmmmm... no I don't think I will be calling Mimi's taxi in the future.

I rented a passenger van for our family reunion and we were very disappointed. The A/C barely…read moreworked in the summer heat, which was especially tough on our elderly relatives. The step stool was also missing a piece and felt unsafe to use- not the level of comfort or safety we expected. When I reached out to voice my concerns, they were dismissed by Mark, stating that everything was working perfectly. I will not be using them again. Update: Mark, the owner, CONTINUES to lie about our experience in his rebuttal stating we left trash on the bus and other things. I will be taking my complaint to the BBB!

We chartered a 55-passenger bus to take our company on a day trip to Wintergreen, and we had a…read morefantastic experience. Our driver's name was "Driven" Ivan Harris, and he was a pleasure. Not only was he fun and energetic, but he drove and maneuvered that giant bus like a pro! If it wasn't for his skills, we'd still be stuck at Wintergreen! Great experience for our corporate trip - will definelty be booking and requesting Ivan for the future. Thanks Winn team!

TNT is a great service provider, on time with good replies pre-rental and on time for trips too!…read more Thank you!

Hands down, easiest company ever to work with. Great price, excellent customer service AND sparking…read moreclean vehicle. Recently I rented a limo to take 11 of us to an 80th birthday party. The driver arrived10 minutes before the pickup time, which was great, because it was like herding cats to get us all together. Our driver, Larry, was dressed impeccably. He was very polite, and helped the ladies into the limo. We had to make another stop and once again, he was so patient with us! He got us to the venue safely; he's a great driver! For the pickup he was there promptly and patiently waited for us to get together. We had a safe drive home, and Larry helped us out of the limo with a smile. I can't say enough good things about him. Also, Corey, the gentleman that I spoke with to make the reservation worked with me every step of the way. The price was very reasonable compared to other companies. I cannot say enough good things about this company AND Corey and Larry. I highly recommend!!!

This place was ghetto--the women at the front desk were unprofessional, dismissive and inefficient…read more I should have known something was up when I walked in on a customer who was very upset to have placed (and paid for months ago) a reservation only to find that there were no vehicles available for her to rent. I caught the tail-end of the issue, waited about 25 minutes before even being acknowledged only to be told that my reservation did not matter because they did not have any vehicles on site. Further, they did not mention how I could receive a refund. It was awful and a waste of time. I hope that either management changes or the location closes to save others their time, money and energy. Save yourself any heartache and just go across the street to Enterprise. That location was clean, the staff was friendly and professional and I was able to borrow a car without a reservation!

I came into town after a long flight. Initially I was told they didn't have any vehicles and then…read moreless than 30 mins later I was driving away in a vehicle. Good customer service starts with a good customer

After searching and experiencing many different types of transportation in Virginia area (über taxi…read moreetc) my friends and I have came down to relying solely on river city transportation! Whether I need to get somewhere locally or an airport the driver is really punctual. Recently I had to go from Norfolk to Dulles airport and it was a last minute decision of mine and I had no idea how I would catch a last minute emergency flight, luckily I called up river city transportation and I was able to get to Dulles not only on time but way before to make sure I had all my things together for an emergency trip. I highly recommend this company!!

I booked a limo approximately 2 months in advance for a trip from Richmond airport to Williamsburg…read moreVa, I paid the invoice, and double checked with the company before leaving on my trip, to make sure they had the right information concerning my return flight. I thought I was all set. On arriving in Richmond no car, no response to my phone call. then, or since. There. I was stranded 10:15 pm. I had to hire another limo at significantly more expense. I am still trying to get a response from this company regarding a refund, nobody has had the decency to return my calls Needless to say NEVER again. Do not use this company!