Wonderful staff in all depth. Was so wonderful. Very knowledgeable on every aspect of our RV we…read morebought. We brought our dogs and they gave them treats and water. Would highly recommend them to everyone they make you feel like family. Very satisfied customers Craig and Kim​

It's been a year since I let Pierce RV represent my motorhome for sale…read more With the understanding that all non camping items would be removed from it. Being an avid RV owner, I had camping chairs(2) tub style, 75' #10 wire cable, appropriate connectors for various parks across the country, 50amp, 30amp, 110v adapters, tool box with tools and electrical tester, 5 ton barrel jack, charger for E-bike(French made) had a hell of a time and expense getting a replacement. BBQ, drawer full of silverware and usual utensils. Dishes and pi s and pans all from Costco and it great shape. Tow ball for the insert. All of which I was told were not camping related. It Sat in their lot for 3 months and they told me I needed a new roof for $10k. I had a new roof put on the year before. I'm an old guy and old guys take care of their stuff and usually have everything they need before they pull out of the driveway. Really sad and disappointed in Pierce for being so dishonest. I have never heard a word from them after discussing this issue with the idiot I talked with. Needless to say, you have been warned.

Save yourself some trouble go anywhere else but here. Promise one thing and never delivers. Talks…read moreout both sides of his mouth. Caused me alot of time and money, run Forest run, to anywhere but here.

Went to Billings RV with intent to look at the popup truck campers. We asked sales rep Flera if we…read morecould see how it goes up and down and what to do if the power jacks went out. Her response was, "We don't do that on the lot. Once you buy it, we will make sure it works." We turned right around and went down to Pierce RV where they rolled out the gold standard of customer service. I would not buy anything from Billings RV even if it was the last place in Montana! Go to Pierce!

Camping World in Billings saved us! We had a plumbing emergency hundreds of miles from home, and…read morethousands of miles from our destination. Our shower control broke and was shooting water into the shower non-stop, preventing us from using any water at all. They were able to work us into one of the bays inbetween other service appointments, fix our rig, and get us back on the road a few hours later. Everyone was super nice, we had complimentary coffee, hot chocolate, and popcorn. Give them a call if you need any work done on your rig.

While on the road in Montana, the A/C in our RV began malfunctioning. We called Camping World,…read moreBillings, MT for help. We had an amazing experience. Garret's customer service was exceptional. He agreed to look at the A/C and replace it in one day, if possible. When locating the parts numbers, he found a wire had come loose. He knew this loose wire would cause the problem we were having. Garret reconnected the wire, replaced the cover, tested the A/C and sent us on our way with no charge. We highly recommend Camping World, Billings, MT because their service department is second to none.

My wife and I really wanted a new truck camper, and just didn't want to deal with pushing RV…read moresalespeople. We found Metra RV, and they were absolutely refreshing. There was no pressure to purchase. There was, however, lots of great information and advice from many of their staff - from sales, management, owners, and their service department. They all helped us make a great and informed decision. When we finally pulled the trigger and purchased our rig - it was about as easy as it could be. Everything really went seamlessly. We have been enjoying our camper ever since. Our salesperson, Tammy, did an outstanding job for us! The sales manager, John, was always there to make sure that all our needs were being met. The service department helped answer several technical questions that I know will help us in the future keeping everything running smoothly in the rig. My wife and I would purchase again from Metra RV. It was exactly the experience we had hoped to have!

Great to work with! Willing to provide service even if you didn't purchase from them. Like them so…read moremuch we have since bought a new bumper pull trailer from them.

Update to my earlier review. The event that prompted the review was our electrical system. When we…read morepurchased our RV, we upgraded our solar panels for an additional $6500. On several trips, we had electrical issues. It all culminated on our Spring Break trip when our fridge quit working (unless it was plugged into shore or using the generator). When we got home, we discovered the inverter was blown. Annie Perez, Bretz's Service Manager, informed us the inverter wasn't installed by Bretz; therefore, they weren't responsible for any of the electrical (although Bretz rewired the new 6-solar panels and the control panel). We chose to take our RV to a local shop rather than drive 100 miles back to Billings for the 9th time. Our local service tech identified a number of substandard wiring issues when the solar panels and the new GoPro Control Panel were installed by Bretz; incorrect gauge wires, no ground, no fuses. Bretz didn't even completely caulk around the solar panel mounts on the roof. This could've resulted in a catastrophic roof failure. Annie told us this was a annual maintenance issue despite the fact the caulking wasn't completed, and that Bretz had our RV on their lot awaiting repairs for 8 of 12 months we owned it. Initially Annie told us Bretz would pay for the wiring problems, but when we sent them the bill she refused and sent a very vague question/answer reply from GoPower regarding whether the wiring was correctly installed. We had no other recourse at this point, short of a lawsuit, so I wrote the Yelp review. Within an hour of its posting, they figured out who we were and the GENERAL Manager, Chris Jenkins called. We had made several prior attempts to talk to other managers over the course of the year, but we would get passed off and no one would ever be in the building or available to talk otherwise. Once we were even offered to go back to our salesman to purchase another rig, but he didn't even show up. Besides, we would have to pay pricey taxes, tags, licensing all over again for something that likely had even more problems than our own unit. After Mr. Jenkins did a little research, he found mixed information regarding GoPower (control panel) wiring/install; therefore, he agreed to reimburse us for the rewiring, the addition of ground wires and fuses; also, he reimbursed us for the cost of a new inverter. We have since received a reimbursement check for the damages and are really appreciative to Chris for reaching out and making this right with us. With Chris on board with Bretz RV and Marine, we feel he will make great improvements to this corporation in all areas. Again, Thank You, Chris!

When we first purchased our camper, our experience with this dealership was excellent. The sales…read moreteam was knowledgeable, helpful, and made the buying process easy. Early on, the service department was also responsive and attentive, which gave us confidence that we'd be well taken care of after the sale. Unfortunately, that level of service has changed dramatically. Getting an appointment has become extremely difficult, and when we do manage to get our camper in, it often sits for months with little to no communication. We've had issues that were discussed and documented, only to find out later they were forgotten or never addressed. Following up for updates is frustrating, and we frequently feel like we're the ones having to chase information. We understand that service departments can be busy, but clear communication and follow-through are essential, especially when customers are without their campers for extended periods. It's disappointing because we know firsthand how great this dealership can be. The contrast between our initial experience and the service we've received recently is significant. We hope management takes steps to improve communication, scheduling, and accountability within the service department so future customers can receive the level of care that originally earned our business.

We had our Winnebago View at this dealership to have the alternator replaced, it was an emergency…read morebreakdown as we were on a roadtrip. It took about 10 days for the repair. The work was completed. However, while our vehicle was at the dealership, they either failed to lock the RV or someone with the key (no forced entry) went through it and stole all of our valuables, including golf clubs, a vacuum, various smaller items, they also stole our e-bikes, using a power grinder to cut steel locks. It was parked in an area with no camera coverage. No forced entry, the right tools, the right timing, no camera.... Makes me wonder??? The dealership offered no responsibility for their negligence, my attorney says I could file a suit and likely win, under the Montana bailment and reasonable care rules. Still an option.. So be ware of this location our experience was not great.

Our salesperson Tom Hite, went above and beyond to help us with our purchase. We're from a…read moredifferent town and he kept up with us over phone and text to explain all the details and even sent me videos of the entire car inside and out. The best buying experience I've ever had. The rest of the staff we dealt with were exceptional as well. Overall, a buying experience I'd like to do again.