I am from Kansas City and was in town for our son's DU graduation weekend for his Masters in…read moreInternational Human Rights and Masters in Global Social Work. I was tired of the velcro coming apart in my sandals. The strap on my adjustable sandal was about 1" too long so not enough of the velcro was sticking together. I was always walking out of my sandals and had enough. I couldn't find a decent, reliable shoe repair near out home in Kansas City and came across Modern Shoe Repair in Google. The reviews there were fantastic so I decided to give them a try. They didn't disappoint. There was no hesitation by Daniel that they could be done and helped to determine the exact amount to be shortened. I brought them in on a Thursday morning and they are ready that afternoon. I'm so very glad that I brought my Taos sandals to them to adjust. No more adjusting- readjusting- walking out of my sandals!

I has shoes that I thought were destined for the trash and somehow MSR was able to bring them back…read moreto life and make them look nearly brand new. Definitely pricey, but 100% worth every penny.

Amazing people and amazing work. Completely fixed my vintage bag and made it brand new. It took a…read moremonth for the repair which is fine because Amando went and found custom leather to put on my bag. They also fixed up shoes with new soles and replaced my heels. They cleaned up my shoes as well. They look so new and nice. I am very happy and will bring all my future bag and shoe repairs to Amando and Armando. So so happy.

Armando is the best! I've taken a bunch of dress shoes in and he's always done a great job. This…read moretime I challenged him with my favorite hiking runners and he replaced the bottoms with a genuine vibram sole. Looks good as new.

I looked for someone to repair 3 pairs of Italian leather boots. 2 pairs were new or almost new…read moretall boots, but the shaft was too tall and needed to be reduced 2 or 3 inches. 1 pair had a strap that was wearing out and needed to be tightened. Jen did a terrific job on everything, and the boots all look better than new. Really beautiful work done timely, at a fair price.

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

This review is only for the cobbler experience I had (not for dry cleaning). In April, I took my…read more20-year old red patent leather pumps to get new soles because the old ones were crumbling off. I chose to go here because of the good cobbler reviews and the location was convenient. I picked them up 5 days later and when I got home saw that significant damage had been done to the uppers of my shoes and the soles that had been applied were already coming off and were smeared onto the bottom of the shoe. Even the heel caps were unsecured. The damage to my shoes had been covered in red shoe polish, which came off when I touched it. I was devastated. These shoes were a gift from my husband early in our relationship and are my favorite. They are not replaceable and have high sentimental value. I called the store and they did acknowledge that they knew something had happened to the shoes, but didn't tell me. They gave me the cobbler's information and I left him a message. When we talked on the phone he said he had sanded the upper because it had gotten some of the old sole on it and then covered it up with the polish. He said he could make it right. I went back to the store and talked to the cobbler in person. At this point, I didn't have a lot of trust in his judgment given that he didn't fix the original damage when it happened and didn't tell me what had happened. After a bit of back and forth, I asked for a refund. He said the owner would cut me a check. I also asked for compensation for fixing and/or replacing my shoes, but he insisted he could fix it. Given the lack of judgment and lack of honesty and accountability, I refused. I had to follow up with The Cleaners twice about the refund check only to find out that they had directly credited my original form of payment, but no one communicated with me about any of it. I ended up taking the damaged shoes to Dardano's in the hopes that they could repair the damage and they were amazing. I should have gone there in the first place (they were appalled at what had happened to my shoes). I cannot recommend Frank the cobbler here at The Cleaners and suggest extreme caution depending on what you need.

Scheduling here is a breeze! The customer service is AMAZING! I got my work boots cleaned and…read moreprotected and now I don't want to wear them to work because they look so dang nice! All of that for just $30. I'll take that deal any day for this quality of cleaning and protectant! I will be coming back to The Cleaners for all my dry cleaning, boot ofnvlesning, and any other cleaning needs for sure! GREAT COMPANY! THANKS BRIAN! Your cobbler is amazing!

Dardanos in Broomfield is an outstanding store. The customer service is so good and friendly…read more Erin was so very helpful with the two of us this week. She went above and beyond to meet our needs and was so pleasant. Barb and Dave

I had a full zipper replacement on a pair of very nice boots and they great care of them. I was…read morevery worried handing them off but everyone I spoke with was extremely nice and caring. Will be taking future repairs here.

Decent pricing and quick turnaround. I had one shoe receive a new heel and another needed a door…read moresaver. Both got polished very well. I've had them back a few weeks and haven't had any issues. It's difficult to even find a cobbler, but he was good. Note that the place shares an entrance with the barber shop.

Fantastic! I'm in town for a wedding and needed same day turnaround. Not only did he get it done in…read morea few hours but his workmanship is outstanding showing his years of experience.

I went in expecting to leave my shoe for a week or so. Walked in and asked the gentleman if they…read morewere fixable. He took it, walked in the back and came back 5 min later all fixed! It was a broken back strap on a Birkenstock type shoe. I asked him what the charge was and he said "nothing, you're all good, just come back" And yes sir I absolutely will!

I brought in some sandals to get the Velcro strap fixed. I called around a few places and J&B was…read moreby far the cheapest quote I got. They estimated about a week for turnaround time, but my shoes were ready in just 4-5 days! Only negative is that my shoes came back with a very very strong smoke smell. Cash/check only.

I have used their services a couple of times now over the past few years. They repaired the zippers…read moreon a pair of boots, as well as putting a new sole & other repairs on a pair of my favorite shoes to restore them to their previous glory... and my continued wear! He even worked with me on the price of the repairs! I highly recommend this shoe repair business!

Do not recommend. Brought a $300 pair of black boots here to be polished because they were fading…read more I specifically asked for black polish when I dropped them off too. When I picked them up, they were dark green. When I asked for them to be redone, I was told no because it would look bad. Will not be returning.

John fixed the shoulder strap on my handbag. He did the job well, returned it on time and did the…read morejob inexpensively.

John did a good job with my repair. He turned my boots around in 4 days. I wish he had looked at…read morethe heels and replaced those. He didn't noticed until I was already paid for a different repair.