This is my 3rd time brining my clothes here & they always do a great job. It convenient to my…read morehouse & there customer services is top tier. Overall, I had no issue with this clearners & the value on what I pay is fair. Thank you guys for what you do. Ill see again in 3 weeks.. lol

Fantastic work done by the tailor here in repairing my leather jacket. If you're looking for…read morequality craftsmanship, make your way here.

OOPS! We did it again. Promised to have a pair of jeans…read morealtered and ready by Friday 1/2/26 after 5pm (pants were dropped off Tuesday 12/31, after making a phone call to confirm when pants would be finished by). Arrived at Arthur's on Friday after 5pm and guess what pants weren't ready. Arthur promised to deliver them, after 7pm. Guess what, NO. Promised to be ready on Saturday, before 10, and to drop off pants. Wrong again. Anybody who uses this jerk-off should have their head examined. Doing good work isn't a license to lie!

DO NOT GO HERE I gave them a expensive pair of pants to open the waist for me and they refuse to…read moregive it to me they claim they lost it. The pants retailed for $600 dollars and now I can't get them no more do not do business with these people they aren't reliable and there work is pretty crappy

I've used Cleo many times over the years, first when she had her own storefront on Quentin Road,…read moreand now at her house. She's very reasonable and will work with you to get your alterations done when you need them. She's also available by appointment, even though her hours say closed certain days.

Cleo did such an amazing job on my and my daughter's dresses for her sweet 16. She fast and…read morereasonable and affordable. She made sure your dress is a perfect fit tailored to your body. I recommend her highly.

We had especially unpleasant experiences the last time my husband dropped off dry cleaning. The…read morewoman who accepted the items to be cleaned complained that they were dirty. They weren't filthy and it seems that she is missing the purpose of a dry cleaner. Obviously we're bringing in items to get them cleaned. Her attitude was nasty, insulting & demeaning. We've just switched dry cleaners and won't be returning as there are several other dry cleaners in close proximity. Attitude is important when you are running a business for profit. Avoid this dry cleaners!

The couple that owns this shop are so friendly and welcoming. I have been coming here for a few…read moreyears already. As someone who has a very expensive closet, you best believe I make sure I do my due diligence. I've had my coats dry cleaned here and they were able to get the stain out. My white sweater comes back looking brand new. They're able to get collar stains out and more. I've brought in countless pants for a hem job and each one comes back very nicely done. Very technical and clean. They're also very honest people. There was one pair that the lady convinced me to not hem because she believed that it was the perfect length. I'm so glad she did. Being new to the neighborhood, I was getting concerned with the reviews for the dry cleaners/tailors near me. I'm excited to discover Tom's. Tom's is worth the slightly longer walk for me.

First & Last Time!…read more I paid $9 per pair of pants for dry cleaning and was very disappointed with the results. One pair had noticeable lines across the fabric, likely caused by a wire hanger, and another pair had stains that were not present when I dropped them off. Additionally, the shirt was returned wrinkled. I attempted to call several times to report these issues, but I was unable to reach anyone.

new owners took over. went june 2025 dropped off clothes i needed for vacation. a week my clothes…read morehung there on a dirty plastic hanger. i go back to pick up my clothes only to see my clothes hung like this with no work done no phone call to let me know the store can not service my clothes because the girl who was to do the service no longer works there. extremely unreliable and unprofessional. was told the girl working there was ruining n destroying clothes. beware go somewhere else no good

I'm not sure what I would do without this laundromat. For realz! I've been dropping off my laundry…read morehere for the better part of 6 years and not a week goes by that I don't appreciate the owners at this laundromat. Firstly, it's a family business and they take pride and care in their business and less than satisfactory will not fly with them. Many times, I drop off my laundry in the morning and can easily return at 6PM and it'll be ready. Nice, fresh smelling, folded neatly and packed amazingly in the bag. There was this one time where my bag had a slight tear in it and when I returned to pick it up I noticed they sewed it back. I have yet to see another laundromat take such pride in the service they provide. I am so glad I have found this place and the day I own my own machines in house, I'll be shedding some tears for this place that has literally saved my laundry countless times. No Jokes.

Came here a few times for my delicate blazers. Always reliable and on time delivery. This is my new…read morefavorite go to spot!

This spot is really amazing. Jay and Gary both took care of my sneakers and made them new again!…read moreFrom beater kicks to a 10/10 brand new ? Amazing

I was charged $45.00 to clean a short north face jacket. When I picked up the jacket I was…read moresurprised it looked dirty the way I dropped it off. Luckily I noticed it immediately. I took a photo. Horrible service for such a high price. I won't ever return and don't recommend.

They need a great job in alternation and dry cleaning on my pants and blazer. So happy with with…read moreresult I was ready for my interview!!! Thank You!!

Be careful when sending a message to this business. I sent a message asking if I could drop off my…read moresuit and pick it up in 24hrs, I was assured that I could. So I traveled all the way over to drop of the suit only to be told "nope we're closed on Saturday." I was obviously upset because why would they assure me I could drop it off and pick up the next day if the place isn't open. Very unprofessional, I would be real weary of ever giving them my business.

A+ SERVICE!!! The guy there hemmed my pants up in ten minutes!!! Will come back again!read more

For starters, this used to be a great laundry place. The woman who runs it Yonette is one of the…read morekindest people one probably will ever meet, however, when she's not present and her children are not present, the customer service here is just awful. Like it is so bad it is distressing. Dude doesn't do what he's doing; has a nasty tone of voice, not to mention lazy. Doesn't want to do anything or claims not to know how todo anything but sitting there in the office with a whole smartphone In his hand watching tv though. It's really sad Yonette has worked very very hard to make that a community laundrymat but this place needs a staff change and they can start by keeping that angry rude Old man away. Nobody knows what they're doing, how to work a cash register, how to work mobile payments, nothing. Not to mention the elderly man who is often there when she is not is incredibly rude and obnoxious (according to her new elderly guy still the same thing though. Like good grief this is how many different people now hired help or volunteer and the experience in this laundromat couldn't be or get any worse no matter who it is when she's not around.) The service here depends on the day, if you notice an elderly man in the office, run because for some reason this old dude hates the world and has a nasty disgusting attitude with just about everyone. Many of the old dudes she's had in and out of there over the past 3 years have been terrible people who don't belong in a customer facing environment. I have been a customer here for many years but unfortunately due to the folks Yonette keeps around when she's not present I will never do laundry here again. Not worth the headache of the old guy NEVER has a clue what he is doing!!! never!!!! Edit: Absolutely don't recommend this place after speaking to Yonette. Nothing but excuses for the poor customer service. When I first came across this place I had zero belief that many of the reviews about it online were true although that appears to be much different now. I am truly appalled at Yonette and will never patronize her business again. She sets an expectation with customers and then when that expectation can't be met talks over people and like her apparent uncle became rather rude. I learned today that business is apparently now slow at this laundromat and I nave now absolutely learned why. There aren't any words to explain how disappointed I am in Yonette because I truly thought she was better than that. Like I am legitimately flabbergasted that the owner of this business has nothing but excuses when funds have been exchanged. She says she can't hire people, but can't always be there, but then has next to no support staff in the building. I give it one year if that before this place is closed down. Nobody should run a business like that because if you can't afford to keep it open and provide REAL customer service shut it down. You do not make an excuse for someone when it comes to business because now Yonette just looks terrible and has lost business and now everyone knows about it. Called me and instead of addressing my REAL complaint about her business condescending; rude, talking over me, missing the entire point. I DO NOT CARE IF YOUR TOES ARE PRETTY IN PINK, IF I HAVE PAID FUNDS OR GIVEN FUNDS IN ANY WAY I EXPECT A SERVICE. IF YOU ARE THE MANAGER YOU OR SOMEONE WITH MANAGER KNOWLEDGE AND CAPABILITIES SHOULD BE A AVAILABLE AT ALL TIMES!!!!!! IF SHE CAN NOT AFFORD TO HAVE SOMEONE THERE WHO CAN EXCHANGE CASH AND RUN HER LAUNDROMAT WHEN SHE IS NOT IT NEEDS TO CLOSE BECAUSE THIS PLACE HAS BECOME A JOKE I AM NOT SURE WHAT HAPPENED TO YONETTE BUT SHE NOR HER BUSINESS WAS EVER OR ALWAYS THIS WAY. It's really sad. Not to mention what a lame excuse for a manager. Often and I mean often unavailable and not seen at all (when she's not in store.) can't afford to hire people but has a laundromat open with no staff except an obnoxious family member who is running away the same customers she's trying to keep so the laundromat doesn't go under. Similar happened about a year or two ago, had to complain numerous times about another male helper she had in there. The quality here along with the quality of service among other things is downright shocking. It has descended often into chaos over the years whenever she is not present and this is only the latest example. She had a gentleman working there a while back who apparently actually worked there -- except he too did not know what he was doing and it was always a problem. This is only news to Yonette and it will be her downfall I am almost certain of it because she will not address the many poor excuses for 'help' she's got in there but then in the same breath complains that the store is broke and needs business. Well I wonder why nobody's coming in there things that truly make you go hmmmm.

Do not patronize this business. They returned my laundry 36 hours AFTER my scheduled drop off…read morewindow and were unable to give me any information about where it was or why it was not returned while I was waiting. Delivery.com and I spend several days trying to get information about where my laundry was and when it would be returned and they kept claiming they did not know but taking NO responsibility. Eventually after tremendous pressure from delivery.com they gave me a 25% refund which felt insulting when I sat around for 2 days waiting for the laundry that they kept suggesting would be delivered any minute--I had to cancel/miss out on multiple plans and stay in my apartment for the last nice day of the season. When my laundry was finally returned my comforter was missing. I have spent 3 weeks trying to get my comforter returned or replaced and they are refusing to take any responsibility. They are saying they have no record of having received it so they don't have to take responsibility. It is 100% their responsibility if they keep bad records and lose people's stuff. They claim they remove comforters and charge them separately from the weight but the weight they charged me for would only be possible if my comforter was included. The person working there over the weekend when they had my laundry admitted on the phone that she did not normally work there and did not understand the procedures so I have no idea how they can be so certain that they never received my comforter. It is getting cold and I don't have a comforter and didn't budget for a new one and this whole scenario is outrageous. DO NOT GIVE YOUR MONEY TO THIS BUSINESS.