I am also not sure why this doctor's office has such great reviews! I would absolutely suggest you stay away from this office - I've had negative experiences with the unhelpful administrative staff and the doctor herself (not Dr. Holmes, I'm not even sure who she was) who I saw was fairly unprofessional and did not seem at all knowledgeable about basic skin treatment options. She also failed to give me some fairly critical information about the medication she was giving me (see below). Yes, it's easy to make an appointment, like other reviewers have noted, but I can now see why! More details: Although I was open to new treatment options, I ended up just having the doctor give me prescriptions from a previous out-of-state doctor because it did not seem like she was very knowledgeable, and honestly, my meds had been working fine. Months later my refill was denied by the office and I had to call over the process of several days and talk to several unhelpful people to figure out why they wouldn't process the refill. Finally, it turns out it was "my fault" because I hadn't gone to go get a lab test to test my kidneys for the medication I was on - that the doctor never told me to get!!! When I explained that I'd never been told of this test and asked if I could get a few more pills to last until I went to the lab so I wouldn't be stopping and starting medication, they would not give any to me (okay, fine) but finally agreed to write a prescription for a temporary substitute. When I went to get it filled, the temporary meds were $200 (and I have great insurance)! And even coordinating with them on getting the lab test was a mess. Dealing with this office has been a hugely inefficient waste of my time and frankly, a little more than disconcerting. Bottom line: I'm looking for a new dermatologist and so should you! read more

I have had a very positive experience with Dr. Holmes (and her physician's assistant). As new a patient, I was able to book an appointment to see Dr. Holmes within 1.5 weeks. All the other dermatologists I had contacted could not see me for weeks, if not after more than a month. Dr. Holmes was professional, did not keep me waiting and gave me tons of free samples and coupons for the medication she prescribed. Each subsequent visit has been easily scheduled and hassle-free. I would give Dr. Holmes five stars if not for the fact that her office does not give you a reminder call before your upcoming appointment. read more

I've been going to Dr. Holmes for the last year. I have to say that she is amazing. I was little skeptical after reading some of the Yelp reviews, but after going in and kicking the tires myself, boy was I satisfied. Today is my 4th or 5th visit over the two years. I wanted to get in before Thanksgiving, and called. Luckily, there was a cancellation and I was able to get in within 24 hours. I saw the good doctor, and as always, she was smart and engaging. Talked about my issues and she had me out the door in 30 minutes. I actually got to see her 10 minutes early. I know everyone has different experiences, but my have always been amazing with Dr. Holmes. If need a good dermatologist, go and see her. read more

The front desk staff were friendly, but I waited for almost an hour and the appointment was absolutely pointless. I went in for spider vein consultation/treatment on my legs, at which Dr. Holmes barely glanced at! She also didn't knock when coming and going from the room after she had told me to get undressed from the waist down. She left the door wide open (when I was pant less) and then opened it before I was finished putting them back on. When I asked about saline treatment (the usual preferred treatment for spider veins) she just said "we don't do that." When I left the front desk person (who again, was very nice and professional) followed me out to say she would need to ask the doctor about copay, thank goodness she said I didn't have any or I would've been livid! This was a complete waste of time and I wont be going back. read more

I love Dr. Holmes and her staff! They are very personable and knowledgable. I would highly recommend Dr. Holmes, especially for the care of African American skin! read more

A friend recommended Dr. Holmes to me and I had a great experience. The staff was friendly and thanks to the patient forms that are available online, I was able to turn them in upon arriving and was seen right away. Dr. Holmes listened and I didn't feel rushed, though my visit was short (around 10 minutes.) She answered all of my questions and made small talk with me. I would recommend this office to anyone looking for a dermatologist. read more

Dr. Holmes has been my dermatologist for 10 years. Not sure where the comments about her surgical skills are coming from ( a hole in the face???), but she's removed several lesions for me. She thoroughly explained the procedure, anesthetized me thoroughly (I felt no pain at all) and everything healed beautifully. She's a great dermatologist, it's sad and surprising to see she has a such dedicated haters putting out false info. read more

This place was terrible. I found a much better dermatologist down the street, Dr. Perkins. I've never even met Dr. Yolanda, I don't even know who I saw when I was there. They prescribed me medicine that I didn't need to be taking and a cream that was more powerful than was necessary (as Dr. Perkins explained it to me). I also didn't like that I had to use the brand name medicine and keep coming back for discount cards that only there office had. It made me think they have some kind of deal with the medicine company, especially after hearing a story on NPR about how shady that medicine company is. My advice, go elsewhere. read more

I visited with Dr. Holmes last week and I fell in love with her practice. I didn't have to wait too long to be seen and when I finally saw Dr.Holmes, she greeted me with a smile. I've been to several dermatologists before about my dark spots and ingrown hairs, but she was the only one who expressed concrete interest in my skin. She gives amazing rebate cards so that you can save tons of money on your prescriptions and; she'll give you a generous amount of samples so that you can try the medication before you committ to purchasing it. It's only been a week since my visit, and I can already see her methods working. I'm starting to believe in beautiful skin again for sure! read more

I may revise this depending on whether the products I was given work but I was pretty disappointed with the treatment I received. I had an over an hour wait to see the PA for 5 mins and the Doctor for 2 mins. They seemed nice enough but I was PISSED at having to wait to long so I wasn't too chatty. I particularly didn't appreciate the fact that I didn't even get an apology for the long wait. I was also disappointed that they didn't ask me more about my skin or give me more than a quick visual once over. Given the way I was treated in the office and what I'm seeing here, I am not expecting much from what they've given me and I'm not sure I will be going back for any follow up but will just either move on to another dermatologist or if what they gave me works just get my gp to give me prescription. read more

I've been seeing Dr. Holmes for years. She's attentive, knowledgeable, remembers me, tells me to let the scheduler know I'm a long-time patient if I ever have trouble getting an appointment, and is thorough. I recommend her. read more

I have been going to Dr. Holmes for about five years now. It is not a super posh dermatologist's office (they share space with a fingerprinting service which is a bit strange) and I've had occasional glitches with the front desk staff (being charged the wrong copay, waiting too long after a misunderstanding with their on line appointment service, etc.). However, all of it is worth it because Dr. Holmes is attentive and flexible. Once you are a client of hers, she will squeeze you in for a quick visit for little emergencies (I've had a number of zits zapped with cortisone shots) and the on line appointment booking is generally fantastic (no need to wait for office hours to book). I've even gone to see her when I was between insurance and she charged me what my normal copay would've been for a visit. She is definitely busy and can be rushed but if you ask her a question she will answer it. I make a mental list of my questions bc if you forget to ask and you blink, she'll be out the door. I've gone to Dr. Holmes over the years to treat my acne (we've tried a number of different treatment options), eczema, and for a couple of cosmetic procedures (micro dermabrasion and laser hair removal). I've always been happy with my services and recommend her to all my friends. read more

I am furious at Dr. Holmes' office. I came in because I was concerned about a birthmark on my back. The Dr walked into the office, asked to look at, said I was fine and sent me on my way. I got charged the $200 new patient fee!! For a TWO minute appointment! For that coding, I would have expected a full history & body check-through. But it was clear everyone there was just in a hurry, treating people like numbers instead of patients. read more

I found Dr. Holmes through my insurance page and since she is a couple of blocks away and I really needed a dermatologist, I decided to make an appointment. Huge mistake! I get to the reception area and no one even acknowledge me - not a problem. Unfortunately, the room was packed. Apparently, Dr. Holmes was delayed and everyone was upset - not a problem, I thought maybe they were exaggerating, they weren't... an hour later, I was still in the waiting. For her patients, commenting around me, this seemed to be a recurring theme. Finally, I do go in to the office and guess what, she is too busy to see me and I am seen by a medical assistant or whatever who looks at my skin for about two seconds and gives me a diagnosis. The actual appointment took 5 minutes. I never saw Dr. Holmes. Additionally, the entire office was filled with marketing and promotion kits and signs. Please note that there is a sign that states something like: you can only discuss two problems/symptoms, additional ones require a additional appointment. In any case, I was asked to return in 4 weeks to see if my skin improved and at that time, if it hadn't - they would do a biopsy... I think not!!! read more

About my second (and LAST) appointment: Same story as some of the other patients. I arrived on time and I am not a new patient. After waiting FIFTY minutes, my name was finally called and the nurse led me to a seperate room to wait. I sat there for another ten minutes listening to her finishing up with a patient (thin walls so forget privacy), assuming I was next since I already waited so long. Then I hear her walk out and go into another room and start an examination with some other patient. At that point, I got up and left the office while choking down the fiery rage I felt at the thought that now I would have to leave before receiving treatment and after wasting an hour. I realized I was about to miss my bus to New York - call me crazy but when I scheduled the simple appointment to freeze a few warts, I had no idea that I'd be waiting an hour-plus before seeing the doctor (they returned my co-pay at least). I wouldn't go back here again because if you cannot run a business, how can you manage my health? About my first appointment as a new patient: As a sidenote, there are weird signs everywhere that give one the impression that she doesn't really care much for her patients. "Only two issues/questions per visit," or something very similar is one such sign. It's a statement that makes me think that she's trying to extract as much revenue from me as possible. I actually had three questions, which I asked despite the sign. She made a comment and I raised my eyebrows as if to say "I know that's what the sign says doc, but you best be kidding me." She answered all of them but acted like she was doing me this HUGE favor. read more

I see Dr. Susan at this office, She is so sweet adn very good at what she does. I have very sensitive skin and she has helped me every time I have had a problem with my skin. I gave this place only 3 stars because I had a bad experience with a microdermabrasion here/ ever since then I don't get anything done at this office. read more

I turn to yelp when choosing my doctors and am so adamant about NOT visiting this doctor that this is my first yelp review. I went to this office for a basic body check and mole removal. The office is dingy, the medical tables and chairs are old, there is stained carpet in the patient rooms, and in my first room there was peeling wall paper. I saw an assistant, who while nice, was uncommunicative. She did not tell me what she was doing, what to do, or when she was finished. In fact she just sat there when she was done and never 'dismissed' me. I went back to have a mole scraped. The same doctor did not tell me how to care for the area or when she was finished again. She told me to call for results in two weeks. Then they refused to give me the results over the phone and I had to pay my copay only to come back for results. They then asked me to come back a week later to have it further worked on, and when I arrived they did not know why I was there and could not work on it as it was not yet healed from the week before. I finally went back to have it redone. The receptionist would not accept my military health insurance card. She did not photocopy it. She could not find it online. She refused to call the number on the card. For over an hour I acted as the go-between calling my insurance and talking to her. So I paid out of pocket. The procedure was fine but the practitioner did not tell me how to care for it and I had to remind her that I would need my stitches removed. *The next day I called their billing office who was able to find my active insurance in their system. Overall I would not only not recommend but I would dissuade anyone from going. read more

I was in dire need of a dermatologist and my friend recommended Dr. Holmes. I was able to get an appointment within two weeks, which was better than other offices who didn't have any slots for another 4-5 weeks out. My appointment with Dr. Holmes was positive. I did not feel rushed as she examined my face (acne). She asked questions and answered all of mine. She then proceeded with giving me samples, prescriptions, and VERY DETAILED instructions. The appointment was quick as it should have been and I was in out in no time since I was headed to work afterwards. I will be returning for a follow up soon! :-) read more

She and her staff were amazing. She addressed my skincare concerns and put my mind at ease in reference about a potentially life-threatening issue. She also listened to my concerns about my facial skin and addressed them without up selling me. I am very pleased that I am seeing results in the evening of my skin in two weeks. read more

I had a similar experience as others here on yelp. There seems to be some sort of insurance scam going on here. They billed me 5 months later and for services I did not receive. Now onto a fight with the billing department that does not pick up phone calls. AVOID AT ALL COSTS. read more

DO NOT GO!!!!!!!!!!!!!! EXTREMELY UNPROFESSIONAL I was referred to Dr. Holmes office by my university. Her staff quoted me an incorrect price for my office visit and failed to respond to my insurance company's request for information. 20 months later, I received a call from her office manager that I owed money for my office visit as my insurance had denied their request for a co-pay. I contacted my insurance and they told me that since the claim was almost 2 years old they could not review any information sent to them by Dr. Holmes office. Dr. Holmes office manager was extremely rude over the phone and did not offer any help or advice on how I could reconcile this claim and I was left to pay the remainder of the balance, despite my having insurance. Dr. Holmes office made multiple mistakes and I had to pay for it. GO ANYWHERE ELSE read more

This visit was a JOKE. I didn't even read these reviews until after I left the office and then realized a zillion other people had had similar experiences to mine. I was first seen by a PA, to whom I explained why I was there, which happened to be for several different reasons, all skin-related. The PA asked if I had any allergies and I mentioned, among other environmental allergies, that I had two cats, though the allergies are manageable with Zyrtec and Singulair. Dr. Holmes finally came in a very brusque manner, and barely addressed me. The first thing she was, "I'm pretty sure it's the cats.". I was like, "Huh???? WTF?". She had made up her mind about my diagnosis before even coming in the room. She immediately said I should see how I do with the medications that I was going to be prescribed and that I should possibly separate myself from the cats for a period of time. I tried to show her a skin rash that I had, and she barely glanced at it and didn't want to listen to what I had to say. She attributed all three of my concerns which were unrelated to each other to the cats. I wanted to tell her that one of the issues I was having I have had long before I got the cats, but she didn't give me a chance. She literally stayed in the room for about two minutes and seemed like she couldn't wait to get out. I had more questions for her, but didn't get a chance to ask those either. After she left the room and I was there with the PA, I was absolutely stunned. She "diagnosed" me without looking at me, without asking me any questions, and not even sitting down to talk to me. Her "diagnosis" seemed careless, irresponsible, and quite frankly, like she didn't care. She informed me that if the meds didn't work I should come back and have a biopsy. I left feeling extremely frustrated. A total waste of time and money. Glad I got away with only wasting a couple hours and $20; looks like many other people were not so "lucky". read more

I hadn't read about the insurance scam thing until now, but I had a similar issue a few years ago. I recently went back to try my first ever attempt at a cosmetic procedure. I was given no pre or post care information and also saw no difference at all in skin. I understand that impact may be different from person to person, but I believe it's rare to see no impact- hence also wondering if there is a scam in this regard as well. read more

I'm mainly writing this review because I'm surprised that this office has such a low waiting. I came in for a dermalogical problem-- I had no problems making an appointment, signing in, getting my insurance in order. My appointment occurred on time. I thought I was getting some horrific skin disease, but actually it was a bug bite, and the doctor (there are multiple doctors at this office) gave me multiple free samples of a cream so I wouldn't have to go out and buy and Rx. read more

I had to wait a month and a half for an appointment, which seemed to be typical for DC area dermatologists, so I made the appointment anyway for a dry skin rash on my face that has not responded to typical moisturizers, and added on a mole body scan just to be sure since I haven't had one in years. I was seen 45 minutes after my appointment time, and had to go move my car because parking had expired. I was in the presence of Dr. Holmes for about five minutes or less. She did the body scan, of which I have no complaints, but she did not even LOOK at my face rash, which admittedly has faded since I made the appointment when I got it a month and a half ago. I had to ask Dr. Holmes to look at my face closer than 2 feet away--the rash is still visible if you actually look relatively closely--and I asked her whether or not she could tell if it was eczema, since I have eczema in my family and some online research I did made me think that it was. She dodged the question, said that she would give me a few samples and told me to see if that made it go away. I told her that I try not to apply pharmaceutical products when I can, since I know little about what they do or whether or not they are actually designed to treat my problem. I wanted to know WHAT my problem WAS, not given samples of something that may or may not be effective in treating it. I tried to talk to her about a red hive-type rash I had gotten on the same side of my face in the fall, but she did not seem interested in hearing about it, or in seeing the picture that I had brought from when I got the rash. Everyone in the office was courteous, that I can say. But I paid my $30 copay (for FIVE minutes and a few SAMPLES?!) to receive a meaningful consultation from someone with medical expertise, and with the willingness to actually LOOK at my issue. I did not get either of these from Dr. Holmes. I imagine this office could be better for people with a more serious condition, or better yet with an interest in cosmetic procedures, which were advertised copiously in the office and on the website. But it was useless to me. read more

Love Dr. Holmes and her team! I've been there a few times and I love it! Customer service is very important to me and they have not disappointed me. Everybody is very knowledgeable and friendly. Ivory is also amazing! I will definitely go back! read more

Nice lady! She knows her stuff and I'm able to go in and see her within a reasonable amount of time. You can tell she's got a lot of patients, but if you ask her questions, she will answer them quickly in a way you can understand and she isn't condescending. She has helped me significantly clear my acne with 2 visits...after the 1st visit i started getting compliments on my skin probably a week later...no joke! Now I'm getting treatment for a few scars so I'll see how that goes. read more

4 years after my first Yelp Review, I had an appointment with Dr. Holmes. After a VI Peel, my skin was extremely dry and flaky, burning and painful. Dr. H gave me some Cloderm moisturizer samples to get my skin feeling and looking better. I have 2 more samples to use and I think my skin will look great post VI peel. I do not think I am a good candidate for another VI Peel in the future. I am going to go back on Acutane because Dr. H has expressed a strong and genuine desire to help me clear/cure my adult acne which is the bane and embarrassment of my 30s. Will write an update in a few months.... read more

Dr. Holmes is amazing. She provides amazing service. She truly cares about her patients. I'm very happy to know her now.

I had a great experience with Dr. Holmes. She looked at incisions over removed moles that I have gotten from other doctors, ones that other doctors had freaked out about and made me feel much better about them. She checked all of the moles on my body thoroughly without me having to point out each one I had a concern about(something I have experienced with several other dermatologists). She and her nurse made me feel very comfortable. I will goto Dr. Holmes for the rest of the time I am in DC and I will recommend her to all of my friends! read more

I went to this office for a routine annual skin cancer screening. I will definitely never be returning to this office. Here's why: - Unhelpful and rude staff particularly their office manager Cheila Bota - Long wait despite arriving on time for appointments - Had to make three separate appointments for the original screening, a biopsy, and to get the results. They could combine the first two and give results over the phone (they tell me this is "against office policy"). I think they are more interested in making you pay for each office visit then making it easy/practical/affordable for the patient - When I finally met the doctor she did not introduce herself and was generally unfriendly/aloof - My screening was done by a really nice PA, however, I was not asked to take off my bra or underwear, and the mole they ended up testing was under the bra. Had I not specifically pointed it out to them they would never have seen it Overall a really negative experience. I'm sure there is another dermatologist in town that is more focused on patient care and customer service. read more

This was hands down my worst medical experience ever. Don't waste your time at this office, it is practically a scam. - When I made an appointment, the secretary told me I would see one of two doctors. When arrived, I was told that in fact, they weren't doctors but actually Physicians Assistants. The office was very basically furnished, didn't feel clean and seemed very dated, it lacked the feel of "being taken care of". - I saw PA Suzanne Adler. She came into the room and asked me what was wrong without even reviewing my paper work. She awkwardly stood in front of me, clearly impatient. When I told her my issue, she immediately told me that she wanted to give me a prescription and left the room to write it. I was surprised as we hadn't discussed my issue very much and she seemed very eager to give a prescription (this proved to be exactly what the office is at expert at...not actually treating the cause but writing a prescription which may or may not address your issue and sending you on your way....absolutely unacceptable) - Once my first issue was "resolved" in the PA's eyes she came back and stood there looking at me as I told her I had a couple other things to discuss. She was very impatient and kept the door to the exam room open as an indication that my 3 minutes with her were up and she didn't have time anymore. Again, as I told her my concern she jumped to a prescription without listening or discussing. I spent a total of 5 minutes at the office, felt completely ignored and didn't feel like my issues were addressed in the slightest. Absolutely terrible. Lesson: FIND ANOTHER DERMATOLOGIST OFFICE, Don't waste your time here. read more

As a new patient, I was very impressed with the Washington, DC Dermatology office. I arrived at 9a and was seen promptly by Dr.Holmes. I found Dr. Holmes to be very friendly and she was very patient to hear and answer my concerns. The office staff was very friend and professional. I had a very pleasant first visit. read more

Dr. Holmes seemed only vaguely interested in getting to the root of my bald spots when I first arrived. I don't think we spoke more than 5 minutes at the first appointment but I chalked that up to needing a biopsy before we talked about what could be done. The biopsy was done at a later appointments by PA's that were nice and asked me more questions than Dr. Holmes did. On my first visit. The biopsy came back and she came in the examination room with the paper like it was her first time reading it and she just read it and gave no explanation of terms and said I could try the minoxidil that they sell out front. That's it. I had to go home and google half is the terms to understand the results. Also the minoxidil made large swaths of my hair fall out. I'd done my research on minoxidil years ago so I knew it could make your hair fall out but it made parts that weren't balding come out all over the back of my head. I quit use and have since had to cut the entire back of my hair down because of the large patches that came out after using the minoxidil. I'd rather have the few bald spots than entire patches of missing hair. Dr Holmes NEVER explained what minoxidil does even though she recommended I buy it from their office. She seems very careless and disinterested in her work. And between the office visit and tests I paid almost $400 to be in worse condition then when I came. FIND A BETTER DERMATOLOGIST. read more

I have seen Dr. Holmes for years. She is considerate, understanding and practical.

Absolutely atrocious. I can't believe I just paid for that level of service. Her office is disgusting, the assistants/front desk staff are rude and unhelpful (I was a new patient and had to ask them to take my insurance card and for the paperwork to fill out), and the Dr. herself spent less than 5 minutes with me and didn't answer any of my questions. I will absolutely not be going back. Also, she shares the office with a fingerprinting service?! read more

I have been going to Dr. Holmes for about 2 years. If I average all my visits, the wait time has been about 15 mins- some days were longer than I wish, but other days there was virtually no wait. Even with a delay, I trust her expertise and will continue to go back. read more

I have been coming for about 6 years. Dr. Holmes is by far is a wonderful human being. She s kind, patient and really cares. I have HS stage 3 and it's extremely unpleasant and painful. She took about an hour with me exploring treatment options. She was not in my network so I was paying out of pocket to be seen. She treated me and said she had a good doctor friend who was in my network but was over an hour away. This doctor she said had more experience with my condition and was certain she could help. I did see that doctor and had a positive experience. I am now back in Dr. Holmes network and look forward to having her as my derm again. My condition seems to be in remission and I want to keep it that way. Unlike others here my experience was stellar. I only saw the PA once and even then Dr. Holmes also followed up while I was there. I can't say enough good things about her. For someone with HS it's already pretty bad. But Dr. Holmes made me feel like I mattered and I wasn't just a co pay. read more

Dr Holmes and her staff were very professional and caring. Dr Holmes and her PA Caroline Roza are In the office 5 days a week! The new office is beautiful, and I never have long waits during my appointments. read more

Great overall experience! I got to her office about 15 minutes early as a new patient, filled out the paperwork, and was put into a room just a few minutes after my scheduled appointment time. From there, I waited maybe another five minutes for the doctor herself (nothing like these hour-long horror stories here). She was kind, friendly, and gave me a few free samples of the medication so I wouldn't need to pay for a prescription. My eczema has cleared up for now, but I wouldn't hesitate to go back to her. Full support! read more