After owning the camper for about a month, I had to bring it in for service. The water heater…read moredidn't work on gas. They said it would probably be a week to 10 days when I dropped it off. It's the start of the camping season so, they're really busy. They asked when my next camping trip was. I let them know it was in 2 weeks. They fixed it the next day !!!

wanted to get my Winnie which was purchased there serviced and the advisor told me it was to…read moreold.its an '03 and they don't service anything over 20 yrs old. the issue is my hydraulic system so it's not a cheap repair but they refused. I asked for the svc mgr but he wouldn't take my call

You don't allow for emeregency services. Telling someone with an emergency that your booked for 3…read moreweeks is cold and heartless. I found a qualified service option that was just as booked. It was an hour's worth of work and I paid a premium service charge of $225. I won't be reaching out to "My RV Guy" for my proactive service needs such as installing solar panels on my van

From the owner: Looking for RV parts or mobile repair services, you’ll want to contact My RV Guy. My RV Guy is…read morededicated to helping clients enjoy the great outdoors. RV inspections? My RV Guy does that. RV Orientations? My RV Guy does that. RV Insurance Estimates? My RV Guy does that too. You can be confident that you will be purchasing great products and services for your RV at fair prices from someone who knows you matter. My RV Guy, “Everything you need for your RV.” *For online booking please choose the minimum Hourly Rate or corresponding service in addition to the Road Service Fee.

RV Guy helped us by providing advice and pointing us to a nearby parts place where we could get…read morewhat we needed (a dog bone connecter). Helped us quickly solve our problem. So thankful for this friendly and knowledgeable professional. Will remember this kindness!

Awful!! No Show No Call No text! Confirmed 2 times during the time frame, called Peter 3rd time…read moreevening, no answer. No return call, no reason, no call next day. RV Fridge out, spoiled food & left with coolers of what was salvaged. Refused 2 technicians from other companies that day as I confirmed/ committed to Peter @ My RV Guys

This is my first time ever writing a review, and I hate that it has to be a negative one…read more Unfortunately, our experience with Hi-Way Campers, Inc. has been nothing short of horrendous. When we bought our camper three years ago, the service at purchase was great. However, everything went downhill once our trailer required extensive service. For the past eight months, we haven't had our camper as it has either been at Hi-Way or at Lance in CA. During this time, we've encountered the worst customer service we have ever experienced. The service manager, Yvonne, has been rude, dismissive, and even told us to take our business elsewhere. Our brand-new Lance trailer needed a complete floor replacement (manufacturer defect), which led to a series of miscommunications and unreturned calls. Eventually, our camper was transported back to the Lance manufacturer in California. After seven months, we were notified that it had returned to Connecticut. When we went to pick it up, Yvonne merely handed us the keys without even walking us to the trailer. Inside, we found a cabinet door on the floor jammed under the broken bedroom door, a damaged kitchen counter, and the trailer was filthy, inside and out. Understandably agitated, we approached Yvonne, who said "Have a nice day. Find another Lance dealer". After liaising with the manufacturer again, we finally picked up our camper today, vowing never to return to Hi-Way Campers, Inc. Yvonne once again simply handed me the keys telling me to find it on the lot. When I pressed her for paperwork telling her we will not be replacing the kitchen counter at Hi-Way, she gave me the entire file (her originals?) and said, "Good." I must add that Lance has been decent to deal with in the final hours, and they have provided us with a different repair facility in order to complete the rest of the unfinished work. They will be sending the countertop to them directly. It's shocking how many reviews mention Yvonne by name--she is the face of their service department, and they should be ashamed to employ her. Avoid Hi-Way Campers, Inc at all costs, or hope that you never need servicing.

Just completely stay far away from this company, you'll be happy that you did. Like a used car…read moresalesman, after you leave the lot, you no longer exist. The simply refuse to do service work except for the rare few for appearances. Not sure what the Service Manager holds over the head of the owner but apparently she runs the business, not him.

In the past few years I've purchased 3 RV s from Pete's RVs in Conn and Ma. Class A Jayco and 2…read moreBrinkleys. In each case I've had no problems with sales reps or service. Sure you will always have some issues with RVs but they were always there to solve some of my problems. I just recently purchased a 5th wheel Brinkley (3110) 2026. James was easy to talk to and informative. I finally negotiated a price and they agreed. I ask to do an inspection a week before the PDI and they agreed. I found a couple of faults and they fixed them on the PDI. But there was one major problem, they order the wrong size hitch for the bed of my truck. I stress to them weeks ago we would be leaving after the PDI. Well everything was booked and paid for a 3 day trip to NewPort RI. They felt bad about the situation so they offered to tow my unit at my home so I could load it up and Dave returned at 8:30 the next morning to tow it to Newport and returned at 10am on the 3rd day in Newport and went back to Foxboro and I met him there for the install of my hitch. My wife and I were so pleased they went above and beyond what we expected. Many thanks to Dave from service, JJ sales manager, James from sales, and Sherry who does the PDI. if she couldn't answer your question she would find someone that would. She was great. There were a few others that were involved but I missed there names. Also, a special thanks to the gentleman who fixed my water hose. Thanks to all of you in making it such a great 3 days in Newport. Rick & Michelle

PLEASE......do not ever purchase anything from this place!!!! We purchased a 2026 Forest River…read moreGrand Surveyor from Pete's in February 2026 and when we did the walk through prior to delivery we noticed a few minor fixes the service person promised to take care of before delivery. Upon delivery we noticed the work was not done. When I called the service manager (Anthony) at the Foxboro Ma. store he told me the parts hadn't come in and he would call me to schedule a service date. After a month of not hearing from him I called. (Had to leave a message)). With no return call I drove to the store and spoke directly with Anthony. As he was looking up our trailer he noticed several other items that should have been fixed prior to delivery (balance issue with the slide out, light strip replacement, plumbing issues, sticky drawers). After many follow up calls and voice mail messages to Anthony and to the customer service representative in Vermont (Samantha Rice) it is now July 2026 and no one from Pete's has even had the courtesy of returning my calls. I've called Forest river directly and was told to bring the trailer to another RV dealer that sells Forest River and they will take care of us. Pete's TV has our money and that's where their concern for satisfied customers ends! Our experience with Pete's has been extremely disappointing and I hope this review will help others avoid the same horrible experience we've had. Campers Inn has been terrific with their customer service to us and I wish I had made a better decision about buying from Pete's.

Great business to bring your RV for service. Professionally operated and reasonable prices. If I…read moreever buy a new camper, it will be from them.

Fantastic family owned RV business! Only place I trust working on my RV!! Last honest place in my…read moreopinion!!!!

that's the office shop on East Coast camp in 1230 years and dealing with them for over 15 years and…read morethey're the best thanks Jimmy for all your good work and honesty Ray

Found my new go to for all my RV needs on Long Island.These guys are great and know their stuff…read more They shoot straight and give you honest answers. They were able to fix my travel trailer issues and get me back on the road within hours. Highly recommended.

I can not comprehend what is going on with the service I have been receiving from either location…read more Let's start with the run around trying to get the plate for the camper. It took approximately 4 weeks and I had to hunt for that transaction to happen. You sent a $100 gift card that we tried to use this weekend......and guess what....nothing on the card. I'm not a bit surprised. Let's move on to the repair of the awning arm and hub seal. You were supposed to arrange this to be taken care of at the Berkley,Ma. location. When I called the service department over there they had no idea what was going on. You never contacted them to let them know. So weeks have gone by, no calls or emails unless I initiated them. Finally the camper dropped at the Berkley location...Oct 18th I showed up last Saturday(11-15) because no one had reached out, and Dan told me the camper was all set to go. I was not able to take it with me. My partner showed up there to arrange for the pick up yesterday and have them do the winterization. He was told that the awning was not fixed because the part Uxbridge sent was bent. I would think customer service would be top priority because you want people to return to your locations. If you keep treating your customers like this you can be sure to lose business. The only helpful employee has been Helen Valley. She has been great! I am so disappointed in our relationship with Camping World, You should be embarrassed. I don't even know how to resolve, I have no faith in your business as of now. So unprofessional....

The only thing I needed was the running lights working on the trailer. It was written on the work…read moreorder as the most important and highest priority. They did not fix the running lights. Do not go here.