Ben's Auto Body has been a customer of mine for very many years. So obviously when my car got hit?…read moreI decided to choose them for repairs. That's where I went wrong. I dropped my car off on 9/15 for the next day appointment on a Tuesday. Monday I call for an update. Sadly, it was not one I wanted. My car is a 2024 with only 22k miles on it. Fairly new. They informed me that Thursday, they found it dead. No notification to me. Use the jumpstart button. Can't. We locked the car and can't get in. Bring an extra key. I only have a fob not a blade. It won't work. Yes it will. I drive up there 7pm at night. See? Don't work. Next day, how are we going to handle this? After several thoughts and ideas, a locksmith was needed to come break into my car for they do not store a break in tool kit in their facility. To continue, September 26, I requested the supplemental list of parts and labor after being told my job would be one day and only 2 1/2 hours. Why don't I have my car? List shows my bumper is coming from Bangor, ME 10/25. I called my Hyundai dealer, he could have a bumper from the warehouse in 2 days or if I needed one today I could get it. Thank you. I let them know. They stated no, it wasn't the bumper. It was the reinforcement beam that was going to be late. All parts will be here tomorrow. A few days later, I called to check in. I was informed that my car will be postponed several weeks due to my insurance company not approving the supplement or further work. I call my insurance adjuster, she states how I'm being treated is unacceptable. That the way insurance claims work is the open the job with the body shop. When the car is done? They submit the bill to the insurance agency to be paid. My insurance adjuster called Ben's auto body. I get a call shortly after. My car will be done by the end of the week. After that point my adjuster was working as an advocate between myself and the shop. Monday, 10/6, I received a call from Ben's auto body. They gave my car to a different technician who was faster and would get the job done quickly. My adjuster agreed that it would be done by Wednesday. 10/8, my insurance agent calls me and tells me my car is in for detail and calibration. I asked if I could have it tonight? She informed me I could call the shop and find out. There was nothing more that she could do. I call, to my dismay, I'm informed the technician working on my car has been out All week and my car hasn't been touched. Disgusted. Completely. Disgusted. All I want is my car back. 10/9 I get up in the morning and drive up to Ben's. My car is still in the position and spot it's been in for days. I took a picture to show a friend of mine. He noticed that an electronic control device with wires were left unprotected out in the rain all night due to the bumper not covering them. If, if it doesn't cause complications now....what will my bill be in the future due to water getting into it? Every shop I've known other than this one always protected the electrical. Epic fail. I've been in the automotive industry for over 30 years. Never have I heard so much contradictory statements from each service member yet, having no work done at all. To give me a snide attitude when I call. Such disregard for customer service and expect me to write a rave review? I think not. I will not recommend Ben's Auto Body or have interest of doing business with them. If you would enjoy losing your car for weeks on end? Being Misinformed, misguided and misled? Please, call 603-436-3115 Do better. 10/10- I got my car back with great hesitation, they wanted to keep it til Monday to buff out a paint blemish. No give me my car back. Ok. I get there and start going over my car. I'm not seeing the paint blemish? But I do see the trunk lid that was crooked and the taillight not sitting correctly weren't fixed. He offered to fix them. At what cost? How much time? No. I got in my car, turned on the radio and drove away with no looking back.

A friend recommended Ben's after a black ice incident this winter…read more I was very pleased with their spot-on quote and seamless work with my insurance company. The loaner car provided was also a real plus. These are days when getting parts can take a long time and I was happy to wait to get such a quality job done.

Do not waste your time or your insurance money. I brought my truck in for minor damage. $750…read moreestimate. This balloon into a $5,000 repair bill. I was dumb founded. Even the person who looked at my vehicle said I would just keep the estimate money and not even repair it was that minor. They ended up replacing the whole skin of my truck bed side. called many times and asked for progress after week 4 and 5. Talked to a person and they said they could not give me a time frame for what is left to finish. I asked for an update end of day Friday of each week 4 and 5. no call backs no text no nothing. I get a text on Thursday, estimated pickup Friday at 4:00 pm. I did not click the link in the text till Friday so I thought it would be good to go Monday morning and get it. well, it was not ready and probably a whole day worth of work yet. I was so upset. Why no communication at all? Why the text even if not even close to the time they say. again, I said you know the text goes out so why not call and let me know before I drive 40 minutes to get the bad news? All I received was we are very busy here. Even the receptionist I was talking to started getting snippy with me. I talked right back and said this place needs to change it's business practice. I said I know you have had customers get mad before but this is why they get mad. being treated like this is uncalled for. This place is run so awful I will never go there again or even think of sending anyone I know. Maybe get some people in the place that really care about doing the right things. They really just need to close this place down as it is an insurance ripoff palace!

They offer great service. Honest repairs, at a really good price. I have been going there for years…read moreand highly recommend them.

They did a great job on my car. I hit the antenna coming out of my garage. They did a perfect job…read morefixing it. It looks like new. They had to take the dent out. And paint that area. Definitely 100 % recommenced!

This review is long overdue, but it's grated on me so I need to get it off my chest. In 2015, I…read moregot caught in a golf ball sized hail storm. It dented up the top of my cab and hood on my '09 F250. I brought it to Steve because he had been by next door neighbor and I'd had him do work in the past which was excellent. He contracted out the hail damage to an outfit that specialized in hail damage. The hood came out good, but whatever they did with the cab roof, it lost all of its structural support. This was evident the first time I drove through a car wash. I thought the roof was going to cave in, and it left creases. I also had Steve replace my tailgate. When I tow my boat, I keep my tailgate down. Shortly after leaving my driveway, with boat in tow, I heard a bang. Once I stopped and looked it over, I noticed that when he replaced the tailgate, that he also replaced the support cables. The original cables had spring lock tabs to prevent the cables from coming off. When he put the new cables on, the spring lock tabs weren't replaced/reinstalled, so when I went over a small bump, both cables came off, and the tailgate hit my trailer ball and left a big dent. I brought it back, but he wouldn't make good on it, even though it was his fault. We all make mistakes. He should have owned up to it and fixed it, but he didn't. Pretty dissapointing service, especially for a former neighbor and repeat customer.

So our experience with Champion was kinda by default the first time, there are very few auto body…read moreshops that can take care of a Class B RoadTrek, so we drove 45 minutes to Arundel to get our beloved Zelda (our camper) to get the best care after a minor mishap. We dealt with Calvin, mostly, although the whole team is great. After the experience with Zelda, we also returned to get my stupid accident on my 2022 Prius taken care of (I literally left the hatch back up and tried to back out of the garage). Not a huge deal, but a total pain; and the Champion team took such great care, got the car fixed, record time, no issues, insurance happy and I'm happy. There are a lot of auto body shops - sometimes it feels good to find one that is honest, ethical and timely.

Bought a 2023 Tacoma from a dealer in Topsham. Had some pretty deep scratches on the hood and a few…read moresmall ones on the roof. Dealership agreed to have the hood repainted and roof repaired. Dealership indicated that Champion is great to work with. They did an outstanding job. Would recommend them anytime. Luke is a great guy. Easy to speak with.

The only reason this place gets 1star is because the gentleman I bought my car from was superb. If…read moreyou're looking for a cheap car with no frills service and one of the dirtiest dealerships I've ever seen, then you'll love it there! The management at this establishment is A JOKE. The GM, Pete, is probably one of the most patronizing unprofessional people I have ever come across. He is the reason why people hate buying cars. Right after I purchased my car I noticed an alignment issue where my car was pulling to the left. After several phone calls with the GM, finance manager(ridiculous, right?) and service, my car was dropped off several times over a 3 week period for them to finally fix the problem. After all was said and done I cancelled my service contract with them because I don't ever want to go back to deal with that place again. I have to add that once Brian joined them as their service manager my car was fixed promptly and most importantly, correctly. Do yourself a favor and go elsewhere.

This place was a super friendly, genuine, dealership. Patrick was amazing and shot straight with…read moreme while maintaining a professional demeanor. Brandon in finance was polite and honest and genuinely thrilled for me. The car is great, clean, and I am 100% satisfied. The other review on here is from 2013. I am not disputing that there may have been issues at Key in the past. I wouldn't know. But I can say that now, in 2016, my experience was a refreshingly easy and honest one.