Marc and Brandon are fabulous. Responsive and do great work. Highly recommend…read more Will do what it takes to get the job done.

Scheduling was super easy. Guy on the phone was accommodating and easy to work with. Even though it…read morewas just minor repairs, they sent someone within just a few days. They worked fast and the hourly rate was totally fair ($70/hr). Highly recommended!

We had an outstanding experience with Ranck from start to finish…read more Our Heat Pump went down, the technician came out the same day. The office staff was professional, friendly, and kept us updated on the arrival time- which I really appreciated. The technician thoroughly diagnosed the issue, explained our options and was able to replace the failed parts. after providing us a quote for all cost necessary. no pressure, no up-selling. Fair pricing for high quality workmanship, I highly recommend them to all my family and friends.

I was disappointed with my experience contacting Ranck…read more I called to inquire about wet line disconnect services for a commercial property that is scheduled for demolition. Since this service appears to be listed on their website, I simply asked whether they perform that type of work. The representative immediately told me "no." When I mentioned that their website suggests otherwise and asked if she could verify with someone, she placed me on hold and returned asking for my name, company, and whether I was a third party. I explained that before providing all of my information, I just wanted confirmation that Ranck actually performs the service. Instead of answering the question, she insisted the answer was contingent on those details. I asked whether those questions had any bearing on whether the company offers the service at all, and she again stated that the answer depended on who I was. As someone calling about what could have been a significant commercial project, I found the interaction frustrating and unwelcoming. A simple, "Let me check and confirm whether we offer that service," would have gone a long way. I ended up thanking her for her time and chose to not pursue the conversation any further the whole experience was just very distasteful.

Have used Central Penn for both preventative maintenance and plumbing repairs, and they are very…read moreprofessional and note pricing up front. Based on previous experience and calling around to other plumbers, I believe their preventative maintenance is reasonably priced ($125 for 'spring maintenance'). For repairs, they charge a 'trip fee' ($65 at the time of this writing) just to come to diagnose the problem, which again, is about in line with industry standards (some plumbing companies I called were a little cheaper while others were more expensive), though I did find one area plumbing company that will waive their trip fee if they do the repair (David Long in New Cumberland). To me, that's the most reasonable policy. We recently had Central Penn come out to the house due to an issue with our shower plumbing. The handle to turn the water on/off became impossible to turn in one direction. The issue was diagnosed as a bad cartridge, and the technician had the correct part to fix it, which he did in about 15 minutes. At the same time, we had him check our kitchen faucet, which had also had some leaking. This got a little more complicated because of a 'nut' that wouldn't release (no fault of Central Penn), and the technician had to call the manufacturer for instructions because the faucet was under warranty. Acting upon those instructions, we had to wait a day or so for a part to come in, and the initial attempt to make the repair failed (as the technician had suspected it might), so the tech called Moen again to get a different part. Unfortunately, at this point, the kitchen faucet was no longer useable. To make a long story short, due to a large party we were having over the weekend and the lack of availability of a tech to fix the problem prior to said party, I ended up doing the repair myself with the part Moen had shipped to the plumber (I live about 10 minutes from the business, so was able to pick it up), and ultimately, I paid Central Penn about $330 and the only thing we had to show for it was the repaired shower handle (again, a 15 minute job). Throughout the process, the technician was professional and worked with the manufactuer directly rather than making me contact them, which was appreciated, though I did end up having to talk to them myself to get the parts delivered prior to the weekend party (not knowing Central Penn wouldn't be available to do the fix until afterward). In summary, Central Penn was quick to respond to our call, very professional, and discussed pricing up front, but in the end, we paid quite a bit of money and had little to show for it, so we'll probably give someone else a try next time those dreaded words "honey, call the plumber" are uttered in the house. In general, a cheaper route is to use a plumber who is not part of a larger company, but then you will likely not get the response time required to fix the issue quickly. Update 4/14 - Owner of the company, working with Moen, has offered us a new faucet free of charge because he wasn't happy with how this situation was handled. It's the effort companies apply in trying to keep customers happy that separates one from another. Don't know if we'll go for the new faucet, but I've changed my previous opinion, and we'd certainly be willing to use Central Penn again.

Years of solid service, then one maintenance visit, $5k in avoidable damage, and selective silence…read morelater... I used them happily for years on a bi-annual plan with zero issues and would have recommended them without hesitation. That changed after our late-January routine maintenance visit. Shortly after, the AC froze for the first time ever, thawed, and flooded the hallway with significant property damage. A second Central Penn tech came out, flagged restricted return airflow, and recommended adding another return. We got the estimate, requested minor changes for a revised quote - and never received one. During that window of waiting on the quote, the unit froze a second time. Only then did I bring in a 2nd independent licensed HVAC contractor, who discovered the blower fan speed was set incorrectly for the system. Combined with the restricted airflow from the vent being bolted and taped shut, this incorrect and overlooked fan speed was gradually destroying the equipment. Two unit freeze-ups, two Central Penn visits, property damage and two additional visits and repairs from a 2nd contractor left me roughly $5k out of pocket for problems that appear to have started the moment their first tech left in January. * First tech left the filter access door taped and bolted shut, restricting airflow. * Second tech correctly noted the restricted return air but somehow never noticed (or checked) that the blower fan speed was set incorrectly for the system (which one can only assume was correctly set prior to the January visit). At that visit I was given no warning to stop using the unit or any indication that continued operation could cause further damage as every previous visit stated the unit was in correct working order. * When I followed up via email afterwards with a full overview of the situation, they agreed to refund their follow-up visit to the bi-annual maintenance check (which I'm still waiting on the actual money from) I simply asked whether bolting/taping a filter door shut is standard procedure and whether techs routinely verify blower speed. That email has now gone 2+ weeks unanswered. Hard not to read the silence as an unwillingness to acknowledge either issue because of the liability it would create. I'm not asking for perfection. I'm asking that multiple paid maintenance visits catch the obvious things that can destroy an HVAC system, let alone most likely having the techs creating the issues, and that a long-time customer at least get a straight answer when things go sideways. Neither fully happened.

They were quick to reply and scheduled my service as soon as possible. The price was very…read morereasonable. Ken was very knowledgeable and provided me with good information on my service. I would recommend him to friends and family.

Excellent customer service over the phone down to the actual services. Would use again.read more

I recently moved to PA from AZ and discovered the home I purchased needed a gas line run to the…read moredryer. Also, I needed to the replace the 16 year old water heater and two toilets. I requested a quote and was satisfied with the cost based on materials and labor. As covid was still an issue, scheduling took some time but was worth the wait. When the crew did arrive, they accomplished all of the tasks including the replacement of worn, aged toilet flanges and ensured all equipment was in working order when finished. In addition, they showed me how to set the pilot on my gas fireplace (no charge) and walked me through all of the equipment features and what to do if there was an issue. To date (6 months later) everything is working and I am satisfied the company and crew understood what to do from start to finish.

Extremely polite, very professional, helped make a horrible day with our plumbing issues get way…read morebetter. Will only be calling them for any plumbing needs and wish they did more than just plumbing for how easy and incredible they were.

Have had these folks do plumbing work twice in the past year or so & in both cases they were…read morepunctual, did good work, and charged reasonable rates. Also great communication via text/email/etc - I'll definitely give them first consideration anytime i need work in the future.

Same day service! Josh arrived on time and found the issue with our water heater quickly…read more Turns out, there was nothing wrong with the water heater......apparently, someone leaned something against the water heater, bumping the thermostat control which turned the temp very low. I asked for the bill......no charge! Lebo's will be my go to plumber from now on.

I scheduled an appointment for a job. Jess called my phone while I was at work to see if the…read moretechnician could arrive between 7:30 a.m. and 8 a.m. I texted back yes during work time and called back after I was done with work. The "after hours crew" answered the phone. Maddie checked and said the arrival time was between 9 a.m.. and 5 p.m. I told her what Jess said, and she said I would get a call back first thing in the morning. I never got a call back. Observation: As I was talking with Maddie, she would pause unnaturally for 10 seconds or more and then answer in a tone and tempo that sounded like she was reading from a teleprompter or AI.

They do decent work. But they are very, very expensive. And if they give you an estimate with some…read moreoutrages price attached to it? They will think it's reasonable.

Hiring a service company is often a hard decision for homeowners. Well when it comes to heating,…read morecooling, or plumbing that is not necessary. No homeowner will be disappointed with their great customer service, how quickly they can come to a home, or the knowledge of their employees. If you have any kind of HVAC problems or plumbing needs, give Allison's a call, you won't be disappointed by either the cost or the quality of service.

I finally got brave enough to post this. But, do not hire these people. One of their workers was…read morehonest with me and told me the previous ones had messed up bad. I'm guessing he probably lost his job. We used them for numerous things over a span of time, and it only got worse. When no one showed up for the appointment to fix the issues they caused with different appliance installations ( and my kitchen sink exploding Yellowstone geyser style before they even pulled out of the driveway), the woman on the phone told me they were on their way. They were not. The owner showed up (male) and tried to intimidate me. He did. This is why I post now. Hope this helps someone reading understand the character of this particular company. To those reading this.... Thanks for your time. Be safe.