George, the owner, is a gentleman, but it ends there. I had all of the windows in the house…read morereplaced. No one worked over 4 hours in a day on the windows. First crew: 2 guys the 1st day, 1 guy the second, then no show, then 2 guys, then 1, etc. They removed / installed the windows and did the outside trim, in between moaning about needing money and mentioning what a big tip they got on their last job. The removal of the old windows was not a "cut out" as I was told, but the claw end of a hammer was used to smash and rip out the old windows & outside trim, in addition to any insulation or celotex that was up next to and any where near the windows, leaving exposed areas. The areas around the outside edges of the new windows, only have caulking and a little, if any, erratic spraying of foam insulation and the rest of the area ripped out is still totally exposed (where their once was insulation and/or celotex). When I questioned why exposed areas, I was told that foam insulation would be added as the outside trim was done. The outside trim was totally lacking in craftsmanship. I base this statement on the original trim that was in place. None of the new trim, from window to window, was consistent and was definitely uneven on the same window (flush at the top, protruding on one side, etc). On one window, all of the trim was actually totally recessed, not even far enough out to come flush with the siding. And caulking was more missing than it was anything else. George came out (with one of his other contractors), reviewed, with the contractor agreeing with me, and agreed to correct the outside trim. The second crew (sent in for trim correction) was 1 man, who worked several hours on one window attempting to correct the outside trim. He did not finish the one window nor did he ever return. On a midday Saturday, I got a call from a gentleman saying he was a contractor for G&S who was going to come out to work on the windows. He never showed up or even extended the courtesy of calling me to say he had changed his mind. Next, a crew consisting of a more than several guys came out. I was feeling great. "Finally, we are going to get this done!" Then one spoke up and asked "Did Ray Charles do these windows?" I was not impressed. Now mind you, several months and many crews later, I am not a happy person and am definitely wondering why I chose who I chose. Any way, these guys worked and announced that they were done. I looked things over quickly, said thank you, all is good, you're done, go on your way. The outside trim on one window is still totally lacking caulk, others are missing caulk in some areas, etc. So why did I say "O.K." Go.? If they could not see what they had not done, how many more crews and MONTHS were going to pass by? I just needed for this whole mess to be over. I will finish caulking and correct what I can, and live with the rest. I have already corrected the inside caulk. My wife thinks the house is warmer. I remind her that there is a lot more sunshine coming in through the windows now. I said, feel the metal around the inside edges of the windows where only caulk and erratic, if any, foam insulation was used on the outside and all celotex and/or insulation was removed. The metal is cold on the inside edges. Caulk is not classified as insulation! On this subject, when I questioned the guy who was installing the windows on insulation, he simply replied " you can't use very much expanding spray insulation or it will bind the windows." My question that remains until this day, "have you never heard of non expanding foam insulation?"
