A bad nightmare happened after our first night of our roadtrip vacation. My tire was flat!…read more I had just filled the fires with air the day before. I googled tire shops by the hotel we were staying - luckily Horsehead is a pretty convenient town in terms of shops and stores. Mavis popped up and I spoke with a guy named Jon. Right away I could tell he's more on the thoughtful side. He told me not to drive on a flat tire because it would ruin the rim and tire. I told him I was able to inflate the tire back and it seems to be holding for now. He said to bring it in and they would check the tire for me. I explained it seemed to me like air was leaking out of the valve stem. Once there the tech put it on the lift and sprayed the tire down and checked for nails and leaks. Around the valve stem was fine but apparently the stem itself was loose. He used a tool to tighten it and voila... My problem was solved. Great attitude and helped me out big time and they didn't even charge me for their service!

Had a starter replaced there when my truck wouldn't start near Mavis. Mavis way over-charged me…read more For the exact same rebuilt starter that auto stores sell for $175, I was charged $485 but they gave me $94 off - so it still was $391 (more than double). Also charged me $200 for labor when job took under 45 minutes. Was hoping for better.

I was feeling a bit of a vibration after hitting a nasty pothole a few days prior. I wasn't sure if…read morethe two things were related or if I just needed a wheel balance or alignment. I saw they had appointments available on the website the next day, so I stopped by first thing the next morning, which was a Sunday (thank you for being open on Sunday!!). I overheard the person behind the counter telling someone on the phone that they were overbooked and had limited staff available that day, so I figured they wouldn't be able to check out my car. However, once I talked to them, I was told that they could look at it if I was able to drop it off and pick it up later in the day, before 5pm. That was fine with me, so I left the car with them. I got a call less than an hour later where they told me that my rims were bent, so a balance would not fix the vibration. They didn't charge me anything to look at the car and give me a diagnosis, and that diagnosis allowed me to be able to move forward with addressing the situation. I appreciate them taking the time to look at my car so quickly, which allowed me to arrange to install my spare set of rims before my track day at Watkins Glen the following day even though I was several states away from home. I've heard good things about Firestone Auto Care from friends of mine in other states, and it appears their good customer service is consistent across their locations.

An appointment apparently means very little at this Firestone location. I scheduled a tire…read moreinstallation more than a week in advance for Saturday at 10:00 a.m. and dropped off my car at 9:50. By 10:55, they had not even started working on it. When I checked again around 11:25, I was told it would take another 45 minutes. At approximately 12:05, I went to ask for an update and noticed my car sitting in the parking lot. The employees at the front did not even seem to know that the technician had moved it there or what the actual status was. I understand that Saturdays can be busy, but that is precisely why customers make appointments. Waiting more than two hours for a scheduled tire installation--with no proactive update, no reliable estimate, and obvious confusion about the location and status of my vehicle--is unacceptable. If they were running behind, the courteous and professional thing would have been to tell me when I arrived. This was not simply a delay; it reflected extremely poor scheduling, communication, and management. Based on this experience, I cannot recommend this location and will not return.

Starts with a friendly sincere Service Mgr such as Charlie...taking extra time to explain and…read moreadvise in detail the procedure your vehicle will be going through. Honesty with pricing and some situations that could occur...When you leave Buckleys you feel you made the right decision to give your business to this Garage!

Excellent service experience// Very professional and fair pricing // Highly recommend by me and I…read moreknow the automobile business as I spent 40 years working in it !

Save your money. The car wasn't really detailed for $100 and he should be ashamed of ripping…read morepeople off. My granddaughter could have done a better job and she's only 10. The car wasn't really dirty inside and out. He probably went inside his house after we dropped the car off and took a nap. He made no effort what so ever and he had to even go inside and finish removing some stains from the cloth upholstery when I arrived to pick it up. Also the address he posted here is wrong and I wonder if he had problems there.

My mom took her2018 Jeep Grand Cherokee to this idiot.. Worst job I've ever seen. Was supposed to…read moreclean inside and outside, terrible job on inside and claimed he washed the vehicle never washed it before he waxed it bugs left on mirrors, bumper, dirty still under doors.. Never bothered to pull floor mats out and clean them either! Was supposed to be buffed! Good thing he didn't do it, he would have burned the paint! Charged her $150.00 for it! Parmenters tire are sending ppl over to him to get cars detailed... If they send you there don't do it! Worthless!! Not to mention he took $11.50 of quarters out of her storage compartment, need I say more!?!? So long story short... Don't go to Jw detailing on Chemung st. In Horseheads!

Mike Carlin: efficient, professional, and kind. Winnebago flat tire service. Outstanding. He…read moredeserves a raise. Works like a surgeon. Thank you!

I have to say when it comes to friendliness and outstanding service this is the place. I needed…read moresome tires for a dump trailer with sad sad tires. Jessica took care of me and I received same day amazing service as well. I will call on them first for my tire needs in the future. I truly felt valued and taken care of. Thank you again and it was wonderful to meet y'all.

If you want to go absolutely broke come here ridiculous pricing and attitudes all around from the…read more at the shop to the girl at the counter. BE AWARE

Amazing people. Amazing communication major You knew exactly what was going on with your car. Every…read morestep of the way just to not do something without your permission or you knowing it definitely will be my go to place from now on.