Highly recommend! They were able to do a custom alteration for me and changed my straight neckline…read moreto a sweetheart even when another alteration place told me "it couldn't be done." Thank you for bringing my dream to life!

This review is for cleaning and preservation of my wedding dress! I could not find that many places…read morethat do this in Charlotte, and this was the cheapest I found. I was able to easily make an appointment online. I brought my dress in, it was a quick drop off and they asked me a couple questions about it. They included my veil, too. They mailed it to me when it was done instead of having to go pick it up. This was no additional charge, too which was nice. They go through an outside wedding preservation company who emailed me when they received it and when they shipped it- loved the constant communication. They were having a 20% off deal for the month of June when I dropped it off so I paid $405 for this service. It took about 2 months between drop off and when it was delivered, but they were transparent about that from the beginning and it actually arrived quicker than expected! It arrived via fedex (he did need a signature, so make sure you're home) and it looks great in the box! I recommend this service!

Dress was perfectly altered for my wedding and they did it super quick as I was late getting my…read moredress!

Mai's did an amazing job with the alterations of my wedding dress after I lost 50+lbs prior to my…read morewedding. However, on my wedding day, I had to miss a lot of cocktail hour because there was a needle left in the seem of my dress that stabbed me and left me bleeding. Luckily we had tweezers in the emergency kit. Not only did it cause my to bleed in my wedding dress but it also caused major discomfort. After the amount I spent on alterations, I'm very disappointed that leaving a needle in the dress caused me pain on my wedding day.

Advice: She does…read moregreat work, but ask for a quote before she starts working on your garment. And have her write it down. She's very forgetful. Quoted me for a price, when I went to write the check, she more than doubled the quote. Nope. No. Nope.

I went there 3 years ago and got my dress done for my wedding. She was phenomenal. I would highly…read morerecommend her work. I found her through her excellent reviews on the internet. She did not disappoint at all. My wedding was sooooo beautiful and she was a huge part. So friendly and sweet. She made me feel like I was her only customer and I was her top priority. More than I could have asked for. She was a woman of her word too, and charged me the price we agreed on, despite me losing weight and her having to alter it 4 times. Highly recommend

She did such a wonderful job with my dress! It was very low cut...when I bought the dress I thought…read moreI could make it work with boob tape or the right bra. WRONG! My father would have fainted if I showed up with such a low cut dress. She added lace which blended in perfectly! She also removed the nude mesh that was up to the neckline. Beautiful work! My dress was perfect!

Marta is an extremely skilled professional. She completed alterations for both my daughter's…read morewedding dress and my MOB dress. The needed alterations were complex, but the end result was beautiful and just what we asked for with both dresses. Marta is very responsive, and scheduled appointments promptly and always completed work when promised. My daughter lives in California, and Marta was very accommodating to meet with her during trips home, even working over a holiday weekend to finish the dress. We are so grateful to Marta for her contribution to our special day!

Cassandra did a fantastic job on my dress. She really took her time to understand what I needed and…read moreexplained everything that she would do to the gown. I found that the price was on the higher side, but definitely worth it in the end.

Excellent quality! I'm so impressed not only of the quality of work but also the value! This…read morebusiness has earned my loyalty and I wish Cassandra's Alterations success and longevity!

ruby is amazing! she and her staff are always friendly! her work is beautiful and prompt!!! I will…read morekeep bringing my clothes here!

The staff responded promptly to my inquiry for last-minute dress alterations and confirmed they…read morecould complete everything within my tight timeframe. I brought my dress in the same day, and they had me fitted and out the door in under 30 minutes, with a pick-up scheduled right on time. I'm very pleased with my experience and will definitely use them again.

She is the best ! Very professional Very. Always making u…read morefeel comfortable Sometimes place to cold

DO NOT GO TO THIS LADY PLEASE! She ruined my birthday I had…read moreto cancel my dinner reservations because she closed the shop and didn't give me my dress on my birthday. She didn't even call me or text me that my dress was ready so I didn't know that it was complete. She told me to come to the shop after hours at 4pm and it closed at 3pm I came to the shop at 4:20pm thinking she was still going to be there and nobody was in the shop. I was so disappointed in this company's lack of communication. She did not tell me when she closed the Google and yelp both have different times on closing so this company is so confusing. I wish I would have never gave her my dress that day. I paid her nearly 100 dollars for my dress to be customized and have straps, now I have no need for this dress it makes me quite sad looking at it. My birthday was May 16th and I didn't get my dress till May 18th pathetic company !

I have taken in so many items here and always pleased. I have had formal dresses altered (one with…read moresequins even), professional clothes, vintage and delicate items, basic leggings, and more! I have been going here for years and they handle items well too. Fast and efficient measuring!

Horrible experience. They ripped my bridesmaid dress and when I went to pick it up it was stained…read more I had to come here 4 times- 2 for the actual alterations and 2 just to get my dress fixed with the mistakes they caused. They never apologized & charged $197. If you care about your clothes, do NOT come here. Will be contacting the managers after how I've been treated.