I had an appointment with them 2-5pm and they didn't even show up. They didn't call to tell me that they're not coming. Then when I talked to them at around 4:10pm, they said they're cannot get a hold of their technician. Completely useless experience read more

I purchased their service via Groupon. It was advertised as a $129.00 dollar value but really it's just a hook to sell their deep cleaning service and demand an additional $230.00 in addition to the $49 .00 I had already paid. I inquired if they would accept to do the deep cleaning for half of what they wanted given that the service I had already paid for was worth the other half and they agreed. Sadly, they took the money but did not provide the service as agreed upon, Attached are fotos of our carpet after their "deep cleaning service". When I contacted them to come back out to redo the carpets they only offered to do the original in and out in 15 minutes steam applied only. In their words they did not see the dirt or understand why I was not happy. Look at the fotos and decide for yourselves if my carpets were truly deep cleaned. I requested a refund and they refused to provide me with one. read more

Your Quality Carpet Care - This is how my carpets looked after their deep cleaning - Carpet Cleaning Near Me - San Jose, California

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They were supposed to come by between three and six. I didn't get asleep until ten a.m. They called at one p.m. and said they were on the way. Asked them to even an hour. I was already and waiting at two p.m. with everything off the floor. Called them three times. First call they said they were in Hayward, then they said they were Burlingame, and last call they said they would be in an hour and when I got frustrated said they would be here in the minutes. When he came in, he said he just came from San Francisco. This was after 3:00 (the original time). There was runner rug I forgot to pick-up. Instead of rolling it up and lying on the couch or somewhere inside. They put it outside. It was wet and dirty. I threw it away. The job was okay. read more

Louie and ray did a great job cleaning our carpet which was super dirty with kids running around from backyard and dropping food

Long over due review. These guys were great! My appointment window was 2-4; I really had to leave the house by 3, so I called and explained the situation and they were there by 130! These guys do anything they can to make their clients happy. I really wish I took before & after pictures :( read more

Your Quality Carpet Care - Our carpet was REAAALLLYY bad; and it came out better than when we moved in! - Carpet Cleaning Near Me - San Jose, California

I was in search for someone to clean / shampoo a dining chair and I called few companies and found Danny the owner! He was very friendly and fast! He came out to our place to check the dining set and love seat that I asked for quote and gave me great prices and scheduled to have someone take care of our furniture within same week. And on the day of the service, Jordan called to to inform me that he have early availability if he can come by. I like the customer service they provide and the information regarding wait time to dry etc.. Great guys and will recommend and use them again! read more

I call this company based on a referral from a friend of mine that was really pleased with their work. I called them and they gave me a same day appointment because I procrastinated and I was having company come over out-of-state the next couple of days and was embarrassed of how dirty my couches looked. they were very courteous and professional. Jeff and Mike (The technicians) arrived to the appointment on time they were very nice and extremely professional, they explained all the different kind of cleaning options they offer for upholstery. I opted for the deep cleaning with the Scotchgard I have three little ones that can't seem not to spill out of their sippy cups on my couch :/ That I just bought eight months ago, I'm just going to say I'm amazed to say the least!!!! I will include pictures by far my couch looks almost brand-new again thank you Jeff thank you Mike you guys are amazing I will definitely recommend you and I will definitely use you again!!!! Their prices are fair however their work is spectacular !!!! read more

Your Quality Carpet Care - Before - Carpet Cleaning Near Me - San Jose, California

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I was not happy with this service at all. My appointment was scheduled for Sunday between 1:00-3:00pm. Someone called me Sunday morning at 11:00am and asked me if I was available in 30 mins. to be there. It would take me 30 mins to drive to the place, so we set up a time at 1:00pm. I was there 15 mins early and waited for 30 mins, no one showed up. I called again and the guy said he was at another job and couldn't come now. He asked me to call the boss to see if he can send someone else over. I called the boss and all he said was that is the reason for the waiting window. I explained that the guy called and said he would meet me at 1:00. He said he would get in touch with the guy and would call me back. Anyway, long story short, the boss didn't call me back so I called again an hour later. By then, I already waited for 1.5 hours. It would have been much better if the guy didn't call me to say he would be there at 1:00. Another guy finally showed up at 3:00pm. The whole cleaning took about 30 mins and I was not happy with the outcome. There is still some dust on the carpet which the guy did not even try cleaning. He just told me the steam cleaning is only using water, so you won't be able to get the dust out, etc.. This service is not recommended. The results were not good, there is poor communication between the office and the workers, and the 2 hour wait window is too inconvenient. read more

I am so glad I found these guys on Groupon! I recently moved out of the house I rented and needed the carpets professionally cleaned. For deep cleaning and stairs Nate gave me a good deal. I was so impressed with their service. Nate & Anthony did an awesome job. They made our carpets look better than when I moved in 2 1/2 years ago. Thanks so much guys! read more

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WARNING WARNING WARNING!!! DO NOT USE THIS COMPANY ALSO KNOWN AS "STREAMLINE CARPET CARE" (they try to make several Yelp accounts because this one has better reviews which is the one I looked at first) same company and phone number I don't know where to start! This is going to be a long review but you will want to read it if you don't want to get scammed and get the worst customer service treatment of your life from Danny!!! (See my pictures which are screenshots from our text conversations) He literally texted me "your annoying" a real business man would never do and say the things he does! Called Danny about 3 times to get a quote when I was hung up on all 3 times, maybe bad signal? but that should have been my first sign. I finally decided to text him and he responded right away, he said he wouldn't be able to quote me until seeing my apartment, he sent someone out and they quoted me $239! Even though the groupon is for $49! Are you kidding me? For a small apartment? Yes I understand the soap/detergent isn't included in the groupon but still $49 turning into $239, doesn't make sense! He went on about how my carpets are flat and matted, and the previous carpet people did a horrible job so that's why it's so much money because they have to fix the fibers in the carpet... He said he would make them soft and fluffy again. In my text message he states " Definitely will not be the same outcome, I will warrant that" about making them soft and new again... Anyways I was kind of desperate to get my carpets cleaned so I agreed (stupid me)! So they come at the scheduled time and date on time and did the job. They finished in about 20 minutes which seems way to fast to do bedrooms, living room, dining room and area rugs. The next day white spots were all over my carpet and it was flat and matted, just as he promised it wouldn't be. I text him about this and he responded saying he will have someone come out to look at it. Brian came out the next day to look at my carpet and I was told there's nothing he can do and also stated they tend to promise things they can't deliver, he advised me to call Danny and tell him I want a refund because there was no fixing it. I text Danny and he immediately called me. I answered and he starts yelling and saying how customers exaggerate and he's a small business owner and he's not a scammer blah blah blah, I hear him out and then tell him how he shouldn't be talking to his customers like that and I am very unhappy about him taking my money and delivering empty promises. He says he will send someone out the following week to do a "fiber rinse" which was supposed to be yesterday. I text him confirming and he says yes they will be here. I then text him asking what will happen if this doesn't work and he then texts me back saying he's cancelling my appointment, calls me annoying and tells me my next step is to Yelp him! Ha, so I'm doing just that! To sum it up they are SCAMMERS! Danny is the most rude, disrespectful and unprofessional Business owner in the world! He talks up a good game and it's a complete bait and switch! They do not perform the job promised and treat their customers like garbage! Don't even think about calling this company for business, take it elsewhere, you'll thank me later! read more

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Where do I begin... Our carpets were in terrible shape and literally making me sick (horrible allergies). I found this company on Groupon. Awesome service! They had a cancelation and came early, very professional- Jeff was extremely helpful. This is truly a quality carpet care company. He even threw in a complimentary bacterial wash!!! I love getting great service and getting to spread the word read more

I have used your companys services three times, twice at my last condo and most recently at my current 3 br 3 bath home. I am continuously impressed by your companys scheduling communication on time arrivals anf overall performanfe. I am super happy that I bought the liquid deep cleaning option - the whole house smells great. the carpets feel like new - especially since we decided to let them soak a bit. Great job and worth every dollar every time!! Feel free to use me as a reference. thankbyou for a great job well done!!! read more

Back-story: This carpet steam cleaning -service which I found on Groupon, was a good decision after all. Tried for the first time, started with the simple thought of let me get my carpet cleaned, nicely- but then to my lack of understanding- steam cleaning is different than shampoo carpet cleaning that actual removed dirt and spots. Well- I decided to then do the Shampoo where it was most needed, and got the service. Service- review: Mike and Jeff, very good guys, informed me of the difference, came in - very quickly got the job done. Mike and Jeff, worked well together and got the job done without much hassle within I would say an hour. Friendly, clean ( of course), very professional. Stayed in contact with the owner- Daniel, throughout the service, who responded promptly after my first call and gave info to prep the house. I highly recommend them, know that they are fast- so be ready to go when they arrive! I'll use their service again, and will be recommending to my friends in the area. read more

I saw a living social add for carpet cleaning for $70 with these guys. I already expected that the special is basic and I will need a lot more for my carpets. I made an appointment on the phone and was given a weekend appt, which is good for a last minute/call scheduling.when the tech came to the house he was courteous and explained other levels of cleaning and cost. I settled for the deep cleaning which cost about more than $450 that's minus the $70 and it includes the stairs. Looking at the pictures posted I was looking forward to see my carpet come back to life. Ok let cut to the chase and get to the over all carpet results. I think the tech could have done better. I have Berber carpets and the stains are not as bad as the picture posted by the owner. After drying overnight I could still see streaks where the shampoo was not sucked up properly. Also I can tell that some areas the tech could of passed through the carpet a couple of more times to remove the dirt. My carpet is dry now and I can see shades of clean and not see clean or missed areas. I will be calling the owner to hopefully ré clean the area that needs to be cleaned. I just felt the tech was rushing to get to his next job since he had two more jobs he had to complete late in the afternoon. I will post the results...stay tuned read more

Your Quality Carpet Care - Cleaning liquid not sucked by vacuum properly. This is after it dried overnight and saw this stain. - Carpet Cleaning Near Me - San Jose, California

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Zico and Nate did a quick and clean job for me! I am really happy for the result. They have cleaned our 3 beds, 1 living room, and the hall way within one hour. They came actually earlier than the appointment and finished everything quick and beautiful! So happy I found them! Thanks! read more

Your Quality Carpet Care - This is the before and after. Thanks to Nate and Zico!!! - Carpet Cleaning Near Me - San Jose, California

I signed up for full house carpet cleaning for $175. Jeff came, did the job, and talked me into spending $50 more for scotchguard. After he left, I discovered he forgot a room, took a big chunk out of my wall on the staircase, broke 2 vases, and never said a word. I called the owner (Danny) who PROMISED me a $25 check to offset the losses, but never sent it. I've left messages, no response, and he doesn't answer his phone. DON'T GO HERE!! THERE ARE MANY OTHER GREAT CARPET CLEANING COMPANIES!!!! read more

My bedroom carpet need cleaning due to a leak in my apartment. Once everything was fixed the last thing needed was carpet cleaning. Mike and Jeff were the ones that I met with and they were very helpful and informative about the carpet and very quick, the carpet looks amazing!!! They also gave me a great deal on on my living room and hallway. I posted a picture to show the before and after! read more

Your Quality Carpet Care - Before (left) After (right) they did an amazing job! - Carpet Cleaning Near Me - San Jose, California

This is one great company. Quality steam cleaning and amazing customer service satisfaction. Though I did pay more than the Groupon I had purchased, I didn't feel as if they upsold me on something I didn't need. My carpet had some deep dirty areas from a construction "spill" and for some additional cost, the whole apartment was spotless when they were done. They also cleaned an area rug for me without additional charges. They really do know how to provide service to customers! Thanks so much. read more

Dirty and Filthy Stains Removed Easy Peasy Fresh and Squeezy! The guys who came were super nice and professional.... They worked HARD, were EXTREMELY thorough, and obviously took pride in their work. Mr. Chavez who helped me book the appointment very last minute. He was also very helpful and professional... so the whole experience was AWESOME, from start to end.They cleaned both my carpets and my area rugs; I never thought they would look this good again. Even high-traffic areas are nearly pristine. They were even able to remove marker stains that I thought were permanent. Did i mention this is my second time using them. read more

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I was satisfied with their service although I probably would not use Jeff again as he thoroughly saturated my carpet and it didn't dry for three days even with the windows open and two fans. Because there was a problem with stains after the initial carpet cleaning they came back a second time, at no charge, and re-cleaned the small area. Stains gone the second time but I noticed that after a different technician came in that the area was just slightly damp (instead of full on saturated like the first time). So I think Jeff was going crazy with the hose on the first try. Tip: best time to get carpets cleaned is in the morning and during warmer months so that carpets don't get mildew or smelly. read more

The main requirement, when it comes to carpet cleaners, is that they ACTUALLY GET YOUR CARPETS CLEAN! This company IS THE ONLY CARPET CLEANER I WILL EVER USE AGAIN! The crew was very courteous, they were on-time, and they did a great job. There were stains and heavy traffic wear in several areas in my home, and they got them CLEANER THAN COIT OR ANY OTHER COMPANY WHO HAS TRIED TO CLEAN MY CARPETS IN THE PAST! As for the price, it was totally fair! I mean it! Two homes cleaned for a total of $249! WOW!!! read more

Seriously can't recommend them enough!! They were on time, polite, affordable and did an AMAZING job! I originally needed my suede couches done, but I also had my carpet done as well. I was afraid they weren't going to be able to get all the stains from over the years out(too embarrassed to post before pictures.) Everything looks brand new again. Thank you again. I'll definitely be using this company again. read more

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I just had my carpets cleaned yesterday for the fourth time from this professional and friendly company. Danny, the owner, is the best! he is very nice and responsive. They always do a wonderful job, paying attention to all the details. My carpets were very soiled this time from my three adorable dogs, but the nice gentlemen worked extra hard to clean them up. They did an extra amazing job yesterday. They are bonded and insured, and I have never worried about leaving them alone in my home. I usually pay them as soon as they get here and then I take my three dogs to the dog park while the carpets get cleaned. I have never been disappointed when I get home I highly recommend them! read more

Called them a day prior. Quick response and were able to get an appointment for the next day morning. Bryan was the guy who came to inspect the place. After reviewing the carpet area of the house he was able to give us a good deal on the steam cleaning and also threw in a extra discount which i thought was nice :) Bryan was very good and meticulous and did an excellent job in cleaning the carpet area of our entire apartment. I would highly recommend them. read more

Great service! Danny and Quinnonas got here within the quoted time frame and even called ahead to me know they were on their way. The carpet looks great and they even gave me some carpet caring tips. Thanks guys. read more

Your Quality Carpet Care - Carpet Cleaning Near Me - San Jose, California

We have three boys ages 11, 3 and 1 and were in definite need of carpet cleaning. I found a deal on groupon but it was sold out. Owner Dan was willing to honor the deal anyways. Called ahead of arrival, were quick, thorough and professional. Carpets look great and am looking forward to having them come out and clean our sectional. read more

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Dont ever go here ! My daughter was just getting potty trained so there were some accidental pees on the couch . The owner Danny Chavez promised that he would take away the odor with the odor neutralizer and also take away the bacteria. However after they left the odor was still there. I texted him that we were not happy with the work for which he replied "Please show your child to use toilet. We are in America now". There is absolutely no need for him to go personal when the customers are frustrated. Will definitely not go to him again nor recommend him to anybody. read more

I used this company to clean my upholstery two weeks ago before my family came for a visit. Danny and his guys did a fantastic job on my sofa, two chairs, and chaise lounge. I was really impressed with their professionalism - on time, courteous, and respectful of my apartment. I was surprised at how quick they worked and how clean everything was. Red wine - GONE! I would definitely use them again. Great pricing and affordability. Five stars for sure!! read more

Two stars for, hmm, vacuumed carpets?? Technicians were nice. Apparently, the Amazon Local steam coupon doesn't do anything but moistened carpets. My carpets weren't particularly dirty, but a couple of rooms had a few spots. We went to great effort to remove furniture and expose as much carpet as possible, but when I didn't upgrade to a deep cleaning, it seemed like the job was suddenly super rushed and they were finished steaming my carpets in less than 20 minutes, a living room, dining room, family room and four bedrooms. When I asked about the spots that were still remaining and why no spot treatment, I was told that the discoloration from treating would be too obvious since that area would actually be clean. I have to say, I honestly thought I was buying a carpet cleaning, but it seems like they're really not much better off than before the technicians came. I should add, the Amazon Local coupon does clearly state that an additional fee may apply for excessively stained or soiled carpets. I was willing to pay extra to remove the stains but was told that that would turn into an entire deep cleaning. When I read on the coupon, "Refresh and renew your carpets," that's what I was expecting. I asked how much more it would cost to clean my hallway runners. Jeff never gave a price and just said it was a different process. Then he referred to coupon saying it wasn't included. So I never got a price for the area rugs and they are still in need of cleaning. Needless to say, I'm extremely disappointed. :(. On a positive note, I got a call advising the arrival time, which was very nice. I also was able to schedule the appointment the same week I called. read more

Amazing job! I had some serious stains after 5 years of wear and tear on my carpet. As a renter I'm hoping to get all my deposit back, and after Brian worked his magic, seems like a guarantee now! He did a fabulous job, quick, knowledgeable, on time, awesome. He even called in some reinforcements for a very tough makeup stain!!!! Good stuff, would absolutely recommend them, over and over again!!!! read more

I was thinking about having my basement carpeting cleaned (it looked a little worn out) when a terrible storm hit SF. My basement flooded and the carpeting was soaked through--with all kinds of mud and soot on it. They showed up on time--as I was moving stuff out of their way, I saw places on the rug that were totally black with soot, mud and water. The guy just went to work on it. It took a while, but he left my carpeting looking brand new. One can't tell how dirty and damaged it looked before. They were courteous, efficient, and did a great job restoring my carpeting. read more

Its not that they did a terrible job....but I feel very taken advantage of. My roommates and I called this company to clean the carpets in our 2 bedroom apartment before we all moved in. The entire house was empty, but there were some definite stains from the previous tenants. I didnt expect perfection by any means. I was quoted $60 and told that a cleaner would arrive between 3 and 6pm. At 2pm, one single cleaner arrived. He told me that there was no way the job would take less than $200, but he would give me a $100 discount if i paid in cash, so I did. I took a shower, and by the time I got out, the carpet cleaner was already gone. To be fair, I took a fairly long shower, about 30 minutes, but it still seemed pretty rushed for a carpet cleaning. The carpet looked great, considering how it looked to begin with. I was pleased until I heard the sound of angry banging on my front door. Come to find out, when my carpet cleaner rushed off in a hurry, he knocked not one - not two - but THREE of my neighbors plants down the stairs that lead into the parking lot. The whole goddamn flight of stairs covered in potting soil. He even picked up all of the plants, and placed them back in the same place they had been at the top of the stairs. Im just baffled. Now I have to deal with my neighbors hating me for reasons beyond my control. read more

Found them on Groupon and the appointment was quick and easy to schedule. They came on time and did a great job. They did all our stairs, carpets and also steam cleaned our microfiber sofa. I was very impressed by their team. Would highly recommend them to anyone out there looking for such service. read more

The experience I had with biz quality was more than satisfactory. The professional was so pleasant and really cared about giving me the best service. They even gave me an extra service that I wanted at no cost! Oh and did I forget to mention that they arrived just in time! I will definitely order their services again :) read more

They are very professional carpet cleaning, 2nd time i called them to take care of my carpet. They are also be able do my couch and they are clean like new. Great company will call them again. read more

This review is absolutely overdue. I called Your Quality Carpet Care after a ton of coffee spilled all over my sectional. I called for a quote and a kind gentleman quoted me at a very reasonable price. After calling/texting a few other carpet/upholstery cleaning companies in the area, I found their quote was significantly lower so I made an appointment. They squeezed me in that same week during a time that worked with my work schedule. The day of the the upholstery cleaning, the gentleman called me to let me know they were 15-20 minutes away and sure enough they made it to my house in a timely manner. My cleaning window was originally between 3 and 5pm, and they showed up at 3:15pm, and finished by 4pm. I truly appreciated the urgency and respect for my time. I especially appreciated that the gentleman took time to ask me questions regarding the service I was seeking and even ran final prices by me before beginning the job. This gave me the chance to express my budget and desired service, which was also respected. Once they were finished, and my sectional had a day to dry, I was so incredibly happy with the work. It was truly of quality and I couldn't have been happier with their customer service. I will definitely keep Your Quality Carpet Care in mind next time I have accidents around our carpet or sectional. read more

These guys are awesome and did an incredible job. Brian came out on Super Bowl Sunday to clean our carpets. He knew his stuff and payed close attention to detail. I may have found them on Groupon but I've found the company I want cleaning my carpets from now If you asked me to sum up this company in five words or less I'd say: "Honest and hard working." read more

If I could give less than one star I would so let my experience be your guide. I used this service and Tony was the person who did the introduction, and yes the upsale, as soon as he started. I wanted three rooms cleaned, which Tony did not know even though it was all explained via telephone before appt. The second thing he mentioned was that he knew all there was to know about carpet cleaning...Really? They were supposed to spot clean (which I ended up redoing after they left to get the stains out), deodorize and scotchguard. When I asked how they did the last two; deodorize and scotchguard, he said it was in the solution they used. I said that is not the way Stanley Steemers does this. He said well maybe you should just cancel and use Stanley Steemer, as they have plenty of business without mine. When he stated this he was raising his voice. At that point, I asked him to not yell at me. I would have cancelled but I had already moved all my furniture and I had company coming the next day. They were here approximately 15 minutes and the only room they half way cleaned was the room I paid $25 extra for. The $25 was for what they called "soil treatment". Hmmm, I thought that was what carpet cleaning was?? Also, they wore regular street shoes on my carpet even after they had to walk on carpet after they supposedly cleaned it. I am sticking with Stanley Steemer. They may be more expensive but they do an excellent job and they are professional and do not try and upsale you when they arrive. read more

I purchased a Groupon for steam cleaning from All Pro Carpet Solutions because I am selling my 1200 sq foot townhouse which had carpet in half and tile in the other half. I thought they would just do carpet so I only purchased a 1000sq ft Groupon. When I paid and got a receipt from Streamline they mention that they were buying out several other carpet cleaning businesses in the area and consolidating. They gave me a business card for Streamline--Danny Chavez, Owner, but mentioned one of the businesses is YOUR Quality Carpet Care. So I'm leaving the same review on all three Yelp pages. I dealt exclusively with Chris and Mike. This is my experience: I had nothing but excellent service from both Chris and Mike. Chris called me a day ahead to confirm my appointment, make sure that they had the correct equipment and was prepared. They called the morning of just to confirm they were on the way. They were timely--both arriving and leaving. They knew I got a Groupon for steam clean even though what I actually wanted was deep cleaning. They honored the Groupon price for the deep cleaning and gave me a deal on cleaning my tile and area rugs as well since they new I was trying to save money and make a good impression to sell my home. They put a lot of effort into working out some stains as well. They were very communicative, professional, and friendly. I have nothing but positive things to say about them. I will definitely refer them to others. ...I can't speak to other people's reviews, just maybe ask for Mike and Chris when scheduling. Yes, they upsold me-but I didn't feel pressured. I wanted the place to be as clean as possible, it's not my first experience--with Groupons or Carpet Cleaning, and I read the fine print on the Groupon first so I knew it was just a small discount on the lightest most basic service. I figured it would just be a small discount in the end because I needed more. I paid $453 for deep cleaning: 3 bedrooms, hall and stairs in carpet; 4 area rugs of various sizes; living room, dining, hall and 2 bathrooms in tile. I'm happy with that. I thought I'd have to scrub all the tile myself. I'm very happy I don't. read more

This "quality carpet" sit is full of shit. Excuse me for my language but the terrible service that they have provided us with has left me nowhere. 1) Their prices are rip-offs. 2) I wish I was exaggerating, but there was HARDLY any visible cleaning done. They claim to use soap but it is just steamed. 3) When we asked for our carpet to be redone, these people made up countless stories and then ended up lying and saying "we already came to your house and did the redos." It's quite unbelievable. 4) Lastly, their 'boss' says, "you can put up any reviews you want about it, I could care less." It's incredible how low the company's integrity is. I highly recommend that you never get this carpet cleaning done from the company. I felt so betrayed, ripped-off, and disrespected. read more