Terrible customer service. We had to drop off equipment. Extremely rude and would not scan everything while we waited. He said you will get an email in 20 minutes. Didn't even look at us just walked away. read more

went there to collect the equipment that Verizon had arranged for my account. Three staff members kept insisting that I buy a new phone. When I said not interested, they said they did not have the equipment. I left the shop and called Verizon corporate and the representative insisted the store had the equipment and requested me to go back as she had confirmed this with the store. I was reluctant as the staff was extremely rude but upon her insistence went back. They had the equipment and I picked it up and left. Will never go back to the store. read more

I came in to return my old Fios boxes. I was very pleased with the service! Nas, Ed and George welcomed me into the store and helped me in my purchase for an IPad mini. The entire purchase with the activation and the setup took less than 20 minutes. I'm very pleased with the service. Thank you guys for being nice and for helping get the great discount! read more

We had been trying since mid August (2 months) to close the Verizon account in the house that we sold. Many many hours on the phone lead to nothing but discouragement and frustration. Lots of "nice people", but Verizon FIOS isn't set up to solve problems, but to provide routine service. This store provides the solutions to problems. Also, we had been offered a premium of a Samsung TV for moving our Verizon service to this new apartment. But we couldn't get it no matter what we did to try to claim it. We are so grateful for Ed and other staff members from the Verizon store In Eastchester/Scarsdale who also helped us to resolve all of it. Ed dug his teeth into our problems and by mid afternoon the next day had things all figured out and resolved. We really can't speak highly enough for all that he did for us and we weren't there to buy anything or spend money in the store. But we hope that they will be our Verizon store from now on. read more

The only reason this has one star is because you can't award them any less. The staff here should all be part of a sample training program on what not to do. The rude attitudes from several of them are exacerbated by their lack of knowledge. It starts at the top and trickles down. Don't walk away, RUN!!! Go the extra distance to a company owned store. This is a franchise and I will never step foot in here again. Today I paid for a repair elsewhere that they were going to do for free, just to avoid ever having to be aggravated by them again. read more

If i could give this place 0 stars i will , when you call them up and ask about their inventory they lie just to get you at the door, the manager their hispanic male tries to do everything his self and dont even let his actual employees do their job, i came in to trade in a old phone i had to get the 14 pro max they said they had it in Stock before i called. I get their and start the process i already feel like they didnt want to help me just to many excuses the manager was giving but ended up helping me. He didnt hear out my needs he quickly just opens a box to a random regular iphone 14 color i did not want and didnt even ask what storage i needed very unprofessional, who ever is the owner he needs to train his employees more not on device knowledge but how to actually give great customer service its called being human ! Ended up at a different store got what i wanted with no problem and no worries . read more

This place needs NO STARS. They are unprofessional, rude and pushy! Do not return your items here because they do not let you bring them to a counter rather you are told to leave your items on a window ledge and they say you will get a text message in 15 min. Well I left my items and never got an email saying they scanned it in. When I called they said it was in fact scanned and they sent an email when I told them no they didn't do they gave me a number to call corporate and they gave me the WRONG number! I was transferred to the right person who said they did not see that my items were scanned in... they tell me to call the store back and tell them my stuff is there cause it hasn't been scanned in. I call back to the rudest people ever! I hobbled in there on crutches now I'm going back and forth trying to get my boxes or I'm gonna be charged over 500 dollars!!?? They again told me to call corporate!!! To get the serial number!! I asked for the manager and the unprofessional person I was talking to very loudly said I'm the highest in the store there's nobody hire! Rude!!! I can tell you right now the workers in the store the two guys - they are definitely the owners and maybe a son. Don't go here!!!! read more

Very rude and unprofessional staff! Doesn't care about their business neither want to provide any services! I Never want to walk into that store again! Can't believe Verizon hire those people: Donald and Jenny! Not sure if they gave me their real names because they were such liars! read more

Beware! Either they don't know or more likely deliberately lie. Hidden charges bad info and pushy. Take your business elsewhere or you will likely regret it. read more

They are only interested in selling you a phone and they don't hide it well. They have an incredibly small selection to actually try and they try and hide the 2 year contract options to strong arm you into the monthly payment plan. Don't go here. read more

I received excellent customer service when returning my Verizon Fios set-top boxes. Shaquille was patient, extremely helpful, and got me a better deal on my new home service than the one I would have gotten stuck with had I not talked with Shaquille. Perhaps they took some of the previous customer reviews to heart - I received good quality service (after visiting THREE other stores) and I am happy with my visit. read more

This Verizon store is freaking amazing. I came in here because I couldn't remember my apple id password. the staff was very welcoming the moment I walk into the store. Jackie the store manger was very attentive, Edwin and gabby worked together to help reset my password. after 15 minutes they were able to reset the password and help me out with other question I had with my phone. I'm also very happy with the Wi-Fi hotspot they set me up with for my Ipad so that I am able to connect wireless and I was able to get my 7 yr old son a free Samsung tablet that they had a promotion for . I highly recommend this location and its amazing staff a much different experience then the one I have had at the corp. store on central Ave. read more