Absolutely the worst freight service I have ever used in 10 years of doing business. First off, their pricing is outrageous. I used them to ship a pallet back from the Mr. Olympia show in Las Vegas (2022) and they charged me double what it cost me to send 2 pallets there for 1 pallet back home. That was with an alleged 60% off their regular pricing. Second, when I called to pay the bill their customer service was awful. He asked me what I wanted to pay. I said the balanced owed. He then replied "what is that?", to which I replied "Can you not see that?", then he said "I want you to tell me what it is." (Are you kidding me?!) I then said "look just tell me what I owe so I can pay the balance." He hung up on me. Later that month they sent me to collections (I have flawless business credit). Truly outrageous from start to finish. Skip this freight brand and use a REAL discounted service with actual customer support like FedEx Freight for you shipping needs. Consumer Affairs, Trust Pilot, and my fellow Yelpers all confirm this is a very shady operation. The lesion: ALWAYS check your Yelps before using a business service! read more

This is absolutely the worst transport company! They have been lying to a local company for weeks on when scooters are being delivered! They went from CA to Aus, but then sit for weeks before they ever make it to store. Do not use this company, they need to go under. read more

Beware of this SCME company avoid it at all cost!!! after we receive a price quote of 391$ We decided to use this company to ship one Pallet for us from CA to MD after they picked up the pallet they send us a bill of $1700+ and refused to give us the original price That was quote us from the beginning After we refused to pay this ridiculous price They salvaged our shipment and left us with Thousand Of dollars losses. read more

Worst service I ever experienced. YRC lost a pallet of valuable hardware and are not doing anything to locate it. I have left many messages with the shortage clerk asking for a call back and I hear nothing. Stay away. There is a reason they are one of the cheapest freight companies. You get what you pay for. My advice stay away you just gone end Losing your money and your shipment. read more

I ordered a SPA cover from a company in Florida, after waiting for weeks for the cover to be manufactured and shipped I received shipping notice that YRC was going to be the carrier and supplied a PRO number. As my usual practice I went to the carrier site and registered to receive tracking notifications. I watched as my shipment made it's way through Atlanta, to Nashville, and on the the local terminal in Grand Rapids. I was contacted by the Grand Rapids terminal to set up a delivery time when the shipment arrived in Nashville. So far, so good.. After the shipment sat in Nashville for days I finally get notification that it was en-route to Grand Rapids. Here is where the issues began. I contact the local terminal to arrange a pick up time and they stated they would contact me when the trailer was unloaded. 30 minutes later I get a call, "Your shipment was not in the trailer". So somehow in Nashville they managed to lose a 6ft x 4ft 60 lb box. The local terminal assured me they were putting out 'feelers' to see where the shipment may have wound up. I contacted the shipper and informed them that the shipment went missing. I was instructed to contact YRC every day for a week until the shipment was found. So called the local terminal every day to see if they had found it. After a weeks time I was told by the terminal that my SPA cover was not the only one that was supposed to be on that trailer that went missing, so Nashville managed to lose not one, but TWO SPA covers.. I was then told that I should contact the shipper and ask for a refund because 'the didn't have the ability to search through the trailers in the destination yards'. I contact the shipper and they begin the process of issuing a refund.. fast forward to the next week, I get an e-mail notification from YRC's tracking system that my shipment was loaded on a trailer in Omaha, Nebraska? I contact my local terminal to confirm this. They give me confirmation and informed me that they will put a not on it that it is a 'priority' shipment. They did state that it has to run through Chicago and that 'they are way behind'. I contact the SPA cover company to put a hold on the refund until I actually see the cover.. Another weekend passes and I call the local terminal, they were unloading the trailer and would contact me when that was completed and they put eyes on it. 3 hours later I call them back, yes, it did arrive. So total time in transit was almost 1 month, I could have driven to Florida and back and had a nice vacation in the amount of time that this was stuck in their system.. YRC has a simple job, pick up a shipment and get it from A to B. They seem to have an extremely hard time with that, their tracking system is sub par at best.. Amazon does a better job and they are new to the shipping business.. from what I have read / heard I am lucky to have received my shipment at all via YRC, let alone receiving it semi-in tact (the box looked like it had been run through the wringer). Many Many reviews of sub par service, destroyed freight, or lost packages.. There was some concealed damage that I did not see on package inspection, one corner of the cover was dented in, it does not effect the overall function or look of the cover so I let that slide, that and not wanting to go through this experience again. The reason I gave 2 stars was due to my local terminal, they performed admirably and were quite empathetic to the situation. If not for that this would be a one star rating... Would I ship through them given the choice? No. read more

THUMBS DOWN ON YRC. YRC victimized and provoked our business and our customer really bad! They lost our shipment for 12 days. When the shipment finally delivered it was severely damaged. They stacked something on the top of pallet, severely damaged it, re-wrapped the shipment so the damage was not noticeable, and moved it on. How I know they damaged it is when the shipment was finally found it took two days to move the shipment back to the correct location to continue its journey. It took one day to re-wrap, hide the damage and move the shipment. YRC showed no regard to their mistake at all! I am amazed at the way YRC must make a living by victimizing and provoking their good customers. read more

My advice, stay AWAY from YRC. They did not follow procedure, they did not call to let us know our freight was in. They attempted a delivery without notice and we advised we would pick it up at the terminal. The unschedule delivery attempt was on a Monday, we picked up the pallet on Friday. We then got billed an extra $292 for "storage fees" for it sitting on their dock a few days why we arranged for pickup. This was after they took 8 days for transit when the transit time was supposed to be 3 days. The actual freight bill was $289, so this "storage fee" was more than the actual transport cost. In addition, they have refused to work with us on the storage fee or even give us a detailed accounting on how they determined the storage fee. I reached out to FOUR different YRC departments, ones that handle problem resolution and also the San Antonio terminal manager Brian Williams. NO response from any of them. They have totally ignored me and the issue. read more

Don't ever use YRC Freight to ship anything. We requested 2-day shipping, we knew it would cost more for expedited shipping, but needed it. It took them 6 days. We ended up paying an extra $1300+ for the equipment being late to the company. Now YRC wants us to pay them over $1400 for priority shipping charges. I called customer service, what a joke. We even have proof. Guess we need to get a lawyer involved. read more

The WORST SHIPPING SERVICE ON THE PLANET. Trust me NEVER EVER use YRC Freight. The experience I had with them is just way too long of a description to write all of the was in which they screwed up shipments, screwed up invoices and failed to keep every single promise they made as a company. And I not even talked about the thousands of dollars I lost because of them and I must say this is the single worst performance of any business i have dealt with. Stay away at all costs read more

YRC Freight should be your last choice for shipping anything. 1st shipment. One pallet 255 lbs. YRC weighed it and said it was 456 lbs and would cost over $150 more than the quote. We protested - low and behold, it was now 255 lbs. 2nd shipment in one week. Two pallet weighing over 630 lbs - quoted fee $479 to get from Las Vegas to New Jersey by Thursday 4.27.2017. Cargo was being held in Denver, CO yesterday due to supposed bad weather across the Midwest. Although, if we paid an extra $2,600 they could miraculously get it to NJ. Amazing 18 hours later, it is now sitting in Pennsylvania only a few hundred miles from the delivery point. Amazing if you pay another 5.5 times the original amount it gets through. FedEx would have got it done for less than the original $479. read more

I will start with the good: package was not damaged. THE BAD: DO NOT LET THEM USE THEIR PALLET JACK!!!! The driver failed to mention we would be charged over $100 dollars for him to dolly the oversized box inside. Next time this truck rolls into your parking lot, lock your freight door, don't sign until you find out if there will be a charge. read more

Horrible Delivery Company. They lost a 10' x 3' x 4' tall pallet with $12,000 worth of product. We filed a claim and they paid for all of it. Obviously they didn't pay for our companies lost customers or negative yelp reviews we received because of loosing over $25,000 in retail product. It took 4 weeks to get our entire delivery replaced which is a massive delay in lead time. Fast forward weeks after the claim was paid they added $800+ to 2 separate invoices saying that the rates change. YEAH THAT IS RIGHT - YOU LOOSE A $12,000 DELIVERY SO YOU NEED TO MAKE UP FOR YOUR MISTAKE BY GAUGING ME $800 for 2 separate deliveries. I filed a claim showing proof that deliveries prior over the past several years are at the same weight and dimensions and were $800 cheaper. My claim refund was rejected. We have since stopped using this company and switched to a much better provider called Bryan Truck Lines. At least they care about and respect our business. I guess $32,000 a year in business is not enough to want to keep us around....I guess that is why there are so many negative reviews about your company and service. read more

We had a good deal with YRC and I loved shipping larger size packages to big and industrial for UPS or Fed Ex to competitive on price with and too small for the trucking companies to be competitive on pricing with. We shipped items like panels, steel components, boxes with goods and tools inside. We always had a friendly driver who would make the pickup. I loved the fact that they had delivery options which significantly reduced the rate if we were willing to be patient. read more

They were freighting an item I ordered. Their service area was not in my area so they had to pass it onto another shipper to finish the delivery but YRC did everything they could to get it to the new shipper fast and confirm they could get it delivered. They actually communicated with me better than the company I ordered the item from. read more

My husband found this company online. I usually do these things and always look at ratings if it's a company that's new to me. Guess I'll have to teach him to do the same because these ratings could have saved us money. Our story echoes many here. We were quoted one price. After the shipping was done we received an invoice for an outstanding balance. They claimed our measurements were off and we owed additional charges because of it. We had no way to prove it because we didn't take a picture of the measuring tape against the crate like we should have. YRC is obviously a crooked company and should never be used to ship anything. read more

Horrible Horrible Horrible After several missed delivery dates with no call whatsoever. Freight arrives insanely late, damaged, and no one to help unload, which they promised to do. Avoid them like the plague. read more

Do not trust this company to do your freight service. I elected to choose YRC through a broker (Blue Grace Logistics). I would also like to point out to never use Blue Grace Logistics also. I paid a premium rate for expedited premium service. The shipping and optional additional insurance cost me $2145.00 to ship 8 pallets of inventory to San Leandro California. This shipment was a special purchase from one of my suppliers with wholesale market value over $35,000. Even thought I was told the shipment was covered by my broker. I elected for extra coverage just in case. I was lucky I did. To start things off, the shipment was temporarily lost. I was not too concern as this was an eight pallet shipment. Well I was wrong. Due to weather conditions I was told that the shipment could not be located and the shipment was delayed by at least 7 days. I informed them of the urgency of the shipment because these statues were for an upcoming convention and other wholesale accounts that I presold to. My shipment finally arrived after numerous urgent phone calls and demands on where my inventory was. On the day of my delivery I noticed my pallets were crushed on top. Boy was I wrong; 30 percent of the pallets were wet (soaked) from water. Many of the boxes on the bottom of the pallets were crushed or torn. I pointed this to the driver and he said that the original truck must have had a huge hole on top to cause this type of damage. I called my broker and YRC. My ignorant broker from Blue Grace told my why did I accept the shipment and that I should have refused it. This was the most stupid thing I have ever heard. At the time the water damage was not as apparent on how bad it was. The shrink wrap hid most of the damage. It was until I had dismantled the pallet that I realized how bad the water damage was. There was. I filed a claim through YRC in which they offered me $275.00 in reimbursement for over $4500.00 in water damage. I was shocked. They told me that this is all the company was liable for. I was told that I would have to file a claim through my own insurance. I later found out that my broker was wrong about the coverage and that YRC was not responsible for that damage due to negligence (truck had a huge hole on the trailer). YRC Trucking tried to hide the damage by trying to air out and let the pallets dry before delivering to me. This actually caused more damage from molding of the shipping boxes. Here is where I was fortunate to purchase extra insurance because the retail value of this shipment was $80,000. The claim took almost one year to settle. I had to keep the molding inventory in storage for almost 7 months. Both YRC and Blue grace also insulted me that I was unreasonable to ask for compensation on the shipping and storage. They told me that I should have refused the shipment and or should have thrown away the damage inventory. Yes, I am the stupid one. After everything I was sent a claim amount of $2,786.61 after the deductible. I had over $4500.00 damage in wholesale value. I was never even compensated for storage and refunded for shipping. My shipping cost me $2145.00. Even with the insurance I was out of pocket about $3000.00 and thousands in loss sales because of YRC and Bluegrace. read more

This company charge me for "notify before delivery fee" $45.00 ?????? Simple phone call (local). I understand that every single company work for a profit, BUT THIS A HUGE ONE. I have no idea for this charge until I received the bill. Avoid this company or ask for detail bill info. read more

Worst shipping I've ever dealt with. The company's sole purpose is to deliver goods and they are incompetent at it. First and foremost, they only work on weekdays, so if you have a standard business hour job, you'll need to find someone to stand by to receive deliveries. But be prepared to have that person standby for THREE straight days because this company wouldn't know logistics if it smacked them across the face. Each day, I receive a phone call at work from this company - an hour beyond the 4-hour window that I have to have someone standing by for them to show up - to let me know that the item never left the dock, and they'll try again tomorrow. No further explanation. Pallet just didn't get loaded. For 3 days. The ladies who answer the phone could care less that the company they work for is dysfunctional - they are no help whatsoever. When I finally got ahold of the night manager, his excuse is that he receives no pass down from the day crew. All around terrible company. I will never use them again and would never recommend them. -JB read more

Contacted YRC again this morning. I was told the delivery time would be 10:30-12:30 today. I have been waiting since 10:30 and it's almost 2:00 pm now and the delivery truck still has NOT arrived. This company absolutely sucks!!!! Postponed delivery date 5 F_ING TIMES. CAN YOU BELIEVE IT??? I definitely will not order anything from Acitydiscount.com again because of YRC Freight. read more

Worst experience ever. They will damage your freight and then decline the liability claim, right or wrong. You are getting overcharged but never made whole. read more

I am missing a shipment from 3 weeks ago. This is for my business, so I have a client freaking out at me for a delivery I cannot make and YRC Freight keeps telling me to be patient while they look for it. The shipment is 3 Skids totaling over 1400 LBS, so I cannot imagine what happened. In any event, I will loose thousands of dollars on this deal and good will. If the client is a Yelper, she will likely put up a negative Yelp review about my business, so I am pretty unhappy with YRC. Even though a 2-3 day transit time has so far taken weeks, YRC has not yet assumed responsibility for the missing skids. They say if they turn up at anytime in the next 90 days, I will not be reimbursed for the loss, so YRC has put me in quite a bind. The one upshot is that the people I have been in touch with are mostly nice to deal with and mostly responsive, even when they are unable to provide the information that we need. read more

Was given a delivery window from 8 to 5 pm. Not only did I have to take the day off work and wait all day for delivery, I had to help the driver unload because he nearly dropped my hot tub. Driver seamed nice and helpful but failed to mention that I would be getting billed an extra $113 because he moved it into the garage. I was prepared to move it with my own equipment but he said it was no problem at all. read more

Worst shipping company i have worked with. Been shipping with them just over two years and by far is the worst shipping company in the market. My sales rep Danny Boots and better yet his supervisor Ed, are jokes as well... They only know how to try and postpone resolving issues or pointing finger not there way. Ed Ackfeld Regional Sales Manager YRC Freight - Minneapolis / St. Paul, MN Office: 612.219.6741 | Fax: 913.317.0979 YRC Freight Customer Support Center 1.800.610.6500 If your planning on using YRC, please be advised... DONT!!! read more

YRC lost a 675 pound 70"x48" pallet of new tools, that was 1 of 6 pallets in Aug 2011 I have been trying to recover my cost of this product for over 5 months. My product is imported from Taiwan and I included the Ocean freight shipping, trucking charges from Customs to my warehouse, Customs fees I had to pay on replacing the lost product. They have continued to not pay me the amount of money I have lost (I have spend HOURS upon HOURS providing the required documentation -- and receive no money for my time) -- I'm just trying to recoup my costs which are well UNDER the amount of product insurance provided by them. I don't know how 6 pallets can get on a truck in NV and only 5 get off in TN without them locating the lost pallet that was 14 cases in cardboard boxes, all shrunk wrapped together. I will NEVER use YRC again, as handling a claim with them is near impossible. read more

YRC MISLEADS CUSTOMERS ABOUT ESTIMATED SHIPPING ARRIVAL DATES TO GET YOUR BUSINESS. Livechat JeanneA and AndieS- BRUTAL. I paid for an item to be shipped from the US to Canada by a specific date, giving it eight days to get here. Five days later it still had not left their shipping facility in California. YRC tried to blame it on a broker they referred me to, even though all of the customs clearance paperwork was completed and they were literally waiting for the truck at the border. The problem is that YRC hadn't even made the effort to leave the warehouse to get to the border!! On livechat, I described my issue to JeanneA who quickly blamed the YRC truck not leaving a YRC facility, hilariously, on the broker they referred me to, and then said, as if she had fulfilled my issue, "Is there anything else I can assist you with?". Presumably because while I waited for livechat there were 15 other people in line (as reported by livechat while I was waiting for a live agent) at that time that they had to get rid of. I then spoke to YRC freight on the phone who blamed the delay on the Thanksgiving holiday, then told me that they decided to take 2 days off from shipping for the one day holiday. When I asked if they considered the holiday when estimating the shipping date, she quickly said "holidays are in our disclaimer online", as if it were my fault for misleading me about a shipping date because they didn't take into consideration their one day holiday that they took two days off for. As if somehow, I should have known they didn't factor in a predictable and recurring holiday, Thanksgiving, into their estimated shipping time, and as if somehow I should have known they would be delayed two days for a one day holiday. These guys have no accountability and quote unrealistic arrival dates to get your business. Their customer service is below garbage. Ask to speak to a supervisor at YRC Freight if you get stuck with these guys. Or better yet, specify "NO YRC FREIGHT" when shipping. read more

Dear YRC. In the past 2 weeks I have shipped 2 times that you have MAJORLY SCREWED UP! 1st time you DID NOT PICK up my pallet and when I called you stated "we can not guarantee any pick ups!" (that is just funny as you are a shipping company) and now you just lost a PALLET. You LOST a 500 lb pallet with my products to MY LARGEST customer!!! AGAIN, YOU LOST A 500 POUND PALLET! You need to work on what you do. read more

If there was a rating below 1 I would rate YRC at ZERO. Our equipment was picked up on 5-26-2016 in Fort Mill, South Carolina by YRC. It reached the YRC terminal in Kansas City on the 29th of May. It is still sitting there with NO attempt at delivery. 3 calls to YRC and 2 calls to Northern Tool and still nothing. YRC can bankrupt as far as I am concerned. What a pathetic excuse for a company. read more

Caution..Stay far away from this company. We called them to get pricing for a shipment. The shipment weight and dimensions were accurately measured and given to them. I deal with shipping thousands of items per year and have accurate scales and tape measures. We received a quote and passed on the info to our customer. Called YRC back to arrange a shipping time. The price quote changed from $280 to $408 for some reason. I was committed to honoring my price quote and time line for my customer so I covered the increase in price . Two weeks after the customer received his shipment I get another bill from YRC saying I owe an addition $48 for the product being 5 inches taller,one inch wider, one inch longer plus weighing 475 pounds instead of 275. This was totally Not True. I called YRC to complain.. They said I would need proof to proceed with a complaint against the charge. So I promptly called my customer to hopefully have him remeasure the crate and take pictures. But after 2 weeks he had disposed of it already. Looks as though YRC company has figured out how to scam customers out of there hard earned money and do business as if they can have there way deceiving and overcharging customers. Stay far away from YRC. read more

YRC lost half a pallet worth of equipment I shipped to a client. I can only assume the forklift driver at a terminal dropped the pallet and did not bother to put it back together, or the driver stole the merchandise. I have lost $4000 due to their ineptitude. Their response- we'll look for it. My "sales representative" was out sick, the terminal inspector left for the day, and all supervisors "could not be found". I have not only lost the money, but my buyer, whom received half the load I fear I've lost forever. As a small business owner, I implore you, DO NOT USE YRC FREIGHT- BEWARE!!! read more

YRC Freight is the most unreliable carrier I've had the pleasure of working with. They ruined my packages during shipment, didn't respond to my claims in a timely fashion and then denied the claims one they did despite my proof of their fault. Not worth your time or money. read more

Hands down the worst delivery company I have ever dealt with in my life. HANDS DOWN. They had no answers for where my order was or when it would arrive, refused to give me a timeframe, blamed an inch of snow on being over a week delayed, and every single person I talked to from start to finish was a raging jerk. Do yourself a favor; when placing online orders, make sure TRC is not being used. You will want to end your life if you have to deal with this terrible company. read more

I used the weight quote tool on YRC's website to come up with a shipping estimate of ~$300 to ship a single pallet. The driver that came to pick-up the pallet did not have a bill of lading for me to fill out (he rummaged around in his truck for at least 10 minutes) so he took my address, the address of the recipient, my reference number and said he'd fill one out when he got to the terminal. As a result, most of the info on what the package was, value, rate, dimensions, density were not correct. A representative from the terminal eventually got a hold of me with a shipping estimate of $947.16 to ship a 375lbs pallet from SLC, UT to Ringgold, GA (receiver agreed to a terminal pick-up to reduce cost). At this point the pallet was already en-route and I had no means of getting it back or negotiating a rate closer to the estimate. The final cost was brought down to $812 after many phone calls to establish what the NMFC was for the pallet. I do not understand the reason for the huge difference between the estimated cost and what they charged me. The representative at the terminal kept insisting that the error was on my part because I "failed to lock in the rate" I saw on the online estimate tool. Maybe so, but the difference between $300 and $812 is considerable and leads a new customer like myself to believe this is either a dishonest company or a company incapable of assessing shipping costs. I am a first and last time customer for YRC Freight. The hours I had invested in selling a product, packing it, arranging shipment, and finally arguing with the company have all been wasted. I estimate that this transaction cost me $600; if my review diverts your business elsewhere I would love to know. How this company has been around for this long and attracts new customers is a mystery. They are disorganized, unprofessional, and not deserving of my (or your) business. read more

YRC delivered very poor service. Didn't call ahead of time for directions and left message for the delivery. When call was returned, driver indicated he was no longer in the area and he would make the delivery the following day. The following day, the driver decided the delivery wasn't important and decided to wait one more day to deliver. On 3rd day, driver decided he wasn't going to deliver item directly to the address. He made some excuse as to the limit on the road which tractor trailors, propane trucks, dumptrucks, and other large vehicles travel daily, and which there are no limits, and forced us to have to go 2 miles to meet him and accept delivery of package. I don't know what we would have done if we didn't have access to a neighbor's truck. Would definitely not recommend using this company for shipping. read more

delivered playground to GARAGE! and want to charge 120 bucks! you just steal money from people

I had the worst experience possible with this company, and am surprised they are able to stay in business! I received a call to set up a delivery for Friday 12/21 between 9am -3pm. The delivery was a Christmas present. After sitting home all day on Friday , no delivery. I called YRC at about 6:30pm to see what was going on and was told they will look into it and call me back. Nobody called. I called back on Saturday 12/22 and was told they aren't sure why it wasn't delivered, that is should have been since it was on the truck. But that location is closed until after the Christmas holiday so I'll have to wait for them to look into it. Never received a call, so I called again in the afternoon on 12/26 and was told I had to setup a new delivery. The man put me on hold and said sorry nobody from scheduling is answering the phone he will have someone call me back. At 4:30pm I called back again since nobody called me and was told sorry the people that do the scheduling are gone for the day. This was ridiculous! I had to call back again to schedule. I was told again I'd have to be home all day on Friday and hope that they'd make the delivery. I would NEVER recommend this company! They don't even deserve 1 star! read more

I shipped computers & household goods from MI to Miami, FL using commercial freight because the UPS store near me looked like it was about to fold. Navis, a shipping company, packed and insured that shipment and turned it over to YRC for transport. It arrived in Miami after a 3 day trip, and then it sat in the YRC warehouse for a FULL WEEK. I was promised delivery on Friday, 3 days after arrival, but when I called to inquire on Friday there was no record of an appointment. To be fair, the shipment arrived at my residence in a truck the size of a moving van so it's clear YRC is not set up for residential delivery, but their customer relations are poor, and after several conversations with operators it appears that they have a script that is intended to make the customer feel defensive. They first say that you have given them too many numbers when you recite the transaction number, they ask who you spoke with before in spite of not offering their names. Almost any modern retail service does better than this. read more

YRC Freight is by the far the worst shipping company that we've ever done business with. First of all, what we were quoted and what the cost ended up being was off by over 1600.00 dollars! Conveniently our sales rep, Kin Pasobillo has since neglected to return our calls or respond to our emails. Our freight was heavily damaged on delivery costing us 3588.00 dollars. We filed a claim and after waiting for over one month for a response, filed a complaint. The claims analyst, Brandy Tillotson then denied our claim claiming they never received the photos that we did in fact send. So we were required to file a new claim and provide the photos again. We then went back and forth for several weeks with Brandy who claimed to be missing info and "still working on it". After another month, we had to contact her to find out the status of the claim. Not until then did she deny the claim stating that we signed the delivery receipt, therefore releasing them of any responsibilities. Furthermore, she insisted that we pay the 1700 dollar shipping charge which is well under what they owe us in damage. Every department lacks basic customer service skills and/or knowledge and you cannot guarantee your package will be delivered promptly or without damage. read more