I came to look at the reviews to determine whether I was unique in having a lot of problems with this dealership... but nope... clearly I am not the only one. Let me detail my issues. I have been there several times now. The first was for recall work on our 2020 Honda CRV. The service rep was a total asshole, being angry for my not having a person to drop me off, so I had to wait while they did the work. Despite them knowing was waiting they seemed to do their best to make the work low priority so after 5 hours of waiting (for 2 small recall repairs: a seat spring replacement and battery fuse, I said... finish it up I am ready to go... so only one of the 2 was done. I went there again in October to have an oil leak checked which was discovered during our last oil change. $400 and 2 hours later I was told "there is in oil leak". My thought was "Doh, I know that, which is why I was there!!". As the leak was in the seam between the engine and transmission, I did not know if this was oil or transmission fluid... and I had to ask it is was from the engine or transmission. They had to ask the service tech and he said transmission. I got a $1,600.00 (!!) estimate to repair this. So last week I called to schedule this incredibly expensive (4 months out of warranty) repair. The service rep was again short and dismissive and said he would have to call me back with a date. Not hearing anything I called twice again and have left messages with no reply. 2 weeks later still no call back. Clearly it is time to patronize a different repair shop! AVOID THIS DEALERSHIP! read more

Avoid at all costs going here for a smog check (and judging from other reviews, maintenance or service in general). I would never have done that at a dealership if my schedule at the time had allowed me another option. Quoted $122 for labor on something that took them maybe 15 minutes. When simply asking the service manager for itemization of the charges, I was met with an intimidating demeanor. I said, well since I've never paid more than $50 for a smog check at other places, could you share with me what the reason for the extra cost was for. I was given a cold stare, an intimidating tone and answering my question with another question. "That's our cost. Do you want your car back?" "Well, no, I was just wondering if you could explain and possibly help me out on the cost." "Absolutely not. Are we doing the smog check or not?" And if you respond to this review, like others, with some bs about "oh we're so sorry you had that experience and we'd like to make it right. We value our customers and blah blah blah...". Save it... you couldn't give a s**t. You had the chance to make it right and to simply communicate like a mature adult. You chose intimidation tactics and defensiveness over your obvious exorbitant rates. I hope you take accountability for your actions and learn how to deal with people better (speaking specifically about the service manager). read more

I purchased a 2025 Ford Ranger from Tanner, with the transaction overseen by both Tanner and Jason, the general manager, confirming my acquisition of the vehicle via cashier's check. This purchase included a warranty, which cost $3900. Approximately two and a half months after the purchase, I found it necessary to sell the truck due to personal circumstances. I subsequently requested a warranty refund, providing Jason and Tanner with the odometer reading and bill of sale. They informed me that, following the submission of the warranty cancellation, the refund process would require 12 to 16 weeks. We have now exceeded the 16-week timeframe, and the warranty remains uncanceled. Upon contacting the warranty company, I was informed that they have no record of any submitted paperwork for cancellation. My attempts to resolve this matter have been met with dismissal, and I have been advised that no further action can be taken on their part. Consequently, I intend to file formal complaints with the Department of Motor Vehicles, the Better Business Bureau, and the California Department of Insurance. read more

Now our truck is only getting 12-14 mpg where as before it was 17-19mpg. WTH? Have been told possible issues with how spark plugs were installed. WILL NOT take it back there. DO NOT TRUST THEM. Took our truck in for 130000 mile service. Was quoted around $2100. Got a call later there were some leaks found, and now total will be closer to $6600. We went ahead and gave ok. Picked up truck on Christmas eve, drove home and it was smoking under the hood. Took back to dealer on December 26, and after they tried to say it was simply oil spilled on engine, found that they had cracked the valve cover when they replaced the spark plugs! Now it's New Year's eve, and after we called 3 times to find out the status of our vehicle, they say it's fixed. Hopefully it is. I will never use this dealer again. When we picked up our vehicle were treated as if WE had done something wrong, plus they never returned the used parts as we had requested from the beginning. In fact service manager told my husband to " just leave I'm done with it ". It was their mistake! We had considered buying a newer truck, and really wanted to use local business, but after the service, and the attitude, it will not be from Yreka Motors. If they actually gave a rats about the local consumer, we'd have at least gotten a loaner since a one day job ended up being over a week which resulted in our not getting to spend Christmas with our family. It's sad that local business like this one feel they can give less than great service to local people. Jim Wilson was wonderful. Was hoping these people were too. ps. When we asked for repair paperwork when we picked it up today, we were told "it's fixed". So there is no proof on their part that the f' up. We however have pictures and videos of the damage. Shady is too good of word. read more

Jason, it was awesome today you answering my phone calls helping me out with some things regarding my new Ford Ranger XLT. Thank you for your time and assistance and knowledge in the matter Ira Broomfield read more

Our experience from the very 1st phone call was outstanding! Jason Resh demon absolute professionalism and compassion as we described our dilemma! We broke down in our 2010 F350 King Ranch and luckily very near the dealership. We "nursed" it...towing our 52' 5th wheel (OUR HOME!) at about noon....delighted to have the thing safely off the road, we found that our scenario was best dealt with by trading in our truck and biting the bullet on the one truck on the lot that was perfect for our needs, in the color we prefer! The process is time consuming, every buyer knows...but Nina and Jason made our time with them go by so much easier than we ever expected and went out of their way to beat anybody's "Les Schwab" story!!!! A fair price on our broken King Ranch, an immediate problem solving mode out of our salespersons, a doable deal on our new F350 Lariat and a professional positive experience has me giving 5 stars GLADLY! I highly recommend you ignore the negative reviews and give this team a chance at getting your needs met! - the Barkers of Washington State on our way to Arizona read more

Yreka Motors - Car Dealers Near Me - Yreka, California

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A big THANK YOU to Alex S. and Jason Resh for their wonderful expertise and great customer service that made our new vehicle purchase so easy! This local business is a great addition to our community, and they have a tight knit team that works so well together to make the customer's experience the best possible. I know there were several other team members involved behind the scenes and we wish to thank them also. Looking forward to seeing you all over the years to come. Sharon & Joel read more

When we saw online a truck we would be interested in, Matt Kleier was very responsive, we went in, purchased the truck cash. Now........not one response! They are supposed to provide an updated sync navigation disk. We also found, after getting home, the truck had no tire iron, jacks, or a pipe thing that is specific to this vehicle. Either that should have been disclosed, or provided. One or the other. So we asked them to reach out to the previous owner. No response, no response, no response. Not ok! Don't buy from Matt Kleier in case you might need any follow up. You never know. There must be someone else with more character, and more responsible. read more

My friend and I went in and found a car he liked asked to drive it and asked questions as you do when buying a used car! We were told that yreka motors was the original sellers of the car and they had the work and service history and the vehicle, which I asked for a copy. (We never recieved it). We were told that when the car was brought in it was serviced and a safety inspection was done "we do that on all of our used cars" we were told..my friend really liked the car and so we bought it! We shouldn't have. 3 days later I was pushing buttons just figuring things out. And I oil loife percentage appeared on the screen saying oil life 15% guess they for got that when they checked it over. I called to get it serviced and not possible they arr booked till mid November so I went to lithia in medford cost me 95$, got right in and I was caught off guard because they had service records for this car and they were the original seller of the car and yreka motors tried to take their credit. So they lie to you, the say they service vehicles and don't. And honestly I think they took advantage of us because my friend is disabled and easily manipulated. The salesman was rude and on his cell phone the intire time. I was concernen with breaking down and having a disabled person with me and asked about the reliability of this vehicle and expressed my concerns with being stranded and having this person with me. Repeatedly i was told no this car is sound , well maintained, "we wouldnt sell it if it were a piece of crap! "now we're stuck with something we already have to throw money in to. According to lithia in medford it needs the differential flushed and fill, the suspension needs service, radiator flush,timing belt replaced. Why lie about it? Why make things harder for others. So now I'm getting the service done at lithia and I won't do business with yreka motors again. Thee people hold b ashamed ting advantage of a elderly disabled man like this.now he doesn't feel safe taking thus car to do his bucket list. read more

went it at 8am for alignment as requested told Chad I was waiting it would be a few hour .I told him I was waiting .asked at 11:30am what was up .he said it was just going in...? read more

Just a little update, the LEER dealer just put my canopy on the truck and he ask me to come in the work area. He had me look under the truck near the back bumper where the wires are to connect the canopy light. The plug was completely incased in dryed up mud, the rest of the under side was not as bad. The only clean area was the cab. Again YELP does not allow zero star. read more

They don't honor their warranties on the new cars they sale . I waited over a month to get my 21 EcoSport looked at and they kept it overnight . They don't me the next day that they didn't know what was wrong and that I could come get it unfixed otherwise they wouldn't be looking at my vechile in the foreseeable future. I left it there for 8 days just to find out that they didn't have a technician to do transmission work and they refused to offer me a loaner car or a rental so I walked to work for over a week before going to get it in worse shape than when I brought it in . Now the change oil light is on . I am sueing them and I hope everyone is aware . They are fruads and liars and very unprofessional. My car only has 34995 miles on it. I was sold a lemon and asked to sign a no lemon law form when I bought it . They knew it was a lemon when they sold it to me .please run far away from this dealer. read more

I went into the dealership with hopes I would buy a new, or well taken care of used suv or truck. Matt Kleier is who my family always goes through, so I knew he would make something happen. My credit, isn't high at the moment so the team had a lot of hurdles to jump through. I think they had at least fifteen to twenty vehicles to run by my credit union and crunch numbers. The salespeople put in a lot of effort to get my family a safe, practical vehicle. Towards the end of the deal, something didn't go right with paperwork and it ended up being just out of my price range, so I had to go home without a car. Today the team called me. On a Sunday, when the dealership is closed offering me a better deal on the vehicle I wanted. They had everything ready and prepared for me. So not only did they tailor the numbers to my budget, they came in on their day off, just to get me in the vehicle that I wanted. I can't lie, I was quite discouraged by the end of the first day, and they knew that. So they went out of their way, just to show me, that I, as their customer mattered more than their bottom line Yreka Motors went above and beyond for me. They will forever have my service. I will only buy local and only from Yreka Motors. Thank you to Matt Kleier, Tedd, and Jason H. for opening the dealership on the one day you had off just for me and a quick, affordable, and efficient resolution. read more

Yreka Motors - My 2018 Nissan Rouge - Car Dealers Near Me - Yreka, California

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Second time a part under warranty has gone out this part is not their fault, what is is that they tell me they have the parts twice and twice after driving an hour each way they did not have the parts! No consideration at all for your time you have taken out of your day for this !! Same part they have forgotten to order both times. And with my other vehicle I brought in it was diagnosed wrong so I paid for the diagnosis which I felt it was wrong drove off only to have it towed to another mechanic as what they said it was not it 100 percent was!!! Run don't walk away from here! read more

We were traveling through and having a problem with our Ford truck. Service rep Steve was very helpful in trying to diagnose our unusual problem; checked the code for us and made suggestions. They were not able to help us as they didn't have a transmission tech in at the time but we really appreciated the attempt. Thank you. read more

I am not one to EVER provide a business with one star (especially a business that I THOUGHT was local. It's not, by the way.) I always give people the benefit of the doubt and I take into consideration how busy and short staffed a business might be. I can no longer do that with this dealership. I purchased my very first brand new car from this dealership back in 2018 and I was so thrilled up until my first scheduled oil change. EVERY SINGLE TIME I have maintenance done on my car at this dealership it has been an ABSOLUTELY AWFUL experience. The first time I had an oil change, I had to go BACK to the dealership because the oil pan cover was not properly secured underneath my car. That was AFTER I had driven 4 hours to Davis, Ca, and actually had to stop so that my husband could push the cover up to secure it enough to make it back home without starting a fire on the freeway due to the sparks it caused! The entire oil pan cover had to be replaced which the dealership eventually covered for me after my husband fought with them about whether or not we had to pay for the damage that was caused by their laziness. The second time I had an oil change, I requested that my tires be rotated. When I discovered that they had NOT been rotated when my paperwork clearly said that they HAD (and I had paid for this to be completed), I had to return to the dealership to have them rotated. While driving my car out of the parking lot of the dealership, my husband discovered that the tires had not been properly secured and they were LITERALLY going to FALL OFF OF MY CAR if I continued driving!! The service person had to meet me at my car at the front of the parking lot because I would not have been able to drive my car back to the dealership without losing my tires! Seriously. At this point, I feel like an idiot even trying to get a proper oil change from this place. Today was the last time. Actually, it will be the very last time I EVER walk into this place again. This time, the same thing happened with the oil pan cover. Thankfully, I noticed it AGAIN before starting a fire. So just now, I brought my car in for them to properly secure the oil pan cover. I waited in their nice brand new waiting area for OVER an hour just to be told that they used some random bolts to secure the oil pan cover, but that the bolts would have to be replaced eventually. The girl at the desk told me that their parts department could order the bolts for me. When I asked why I had to pay for replacing the bolts when it was not MY fault that they went missing, she said that she would get an answer for me, but that I needed to wait a minute because she was busy. I ended up leaving because, like I said, I had already been there for over an hour. I'm done. SO DONE with this place and I think that EVERY SINGLE PERSON who walks into that building should consider the same. Don't waste your time. It's not worth the hassle, the stress, the damage that they could cause to your vehicle, or the safety risk of you or your family. Lastly, I hope that Yreka Motors really takes this review into consideration. I realize that it may be difficult to hire people that meet their qualifications, but maybe some additional training on oil changes is in order? Whatever it is, something needs to change, because these errors could be a MAJOR liability for the dealership. read more

Brand new building. Customer waiting area NOT set up correctly for CORONA VIRUS-19. Luckly there's a very picnic table in parking lot. Salespeople are still assholes of course only after you buy one of their vehicles. read more

Went in for an insurance estimate to repair the lock that was broken out when truck was broken into. Somehow that turned into a $214 bill for diagonics on a truck with less 20k mile on it. Asked several service men and the manager about the keys for a new lock all I got was good question I don't know will have to call lock smith. But he didn't have the number so we will get back to you. Over a week later no estimate still. Lost my business for good charging me for something didn't need or ask for. Crooks and lazy! read more

Yreka Motors - Car Dealers Near Me - Yreka, California

We love our new Fusion! Kristie Ballestin was great , so easy to deal with! We definitely recommend that anyone thinking about buying a new car, go see her. You won't be sorry you did! read more

Sexist staff. Long wait times. Pushy sales people once they take it upon themselves to actually wait on you. I bought a vehicle there simply for the convenience of location, but the customer service was so bad; I will not go back. read more

My truck has two fuel tanks; controlled by a dash switch. Dealership lacks integrity; apparent dishonesty to make a profit at customer expense. Customer beware ... I was driving home and came to my (street) turn and my truck suddenly died. I looked at my gas gauge and it showed I had half a tank. I tried again and my truck started -- I made it home. The next day I'm driving and my truck dies again. Tank shows half full. I get it started once more and drive on. I'm a block away from the dealership so I pop in. I go to service and tell them my experience. They keep the truck overnight. The next afternoon I return to the dealership and am told my rear tank fuel pump was going out but working intermittently & needed to be replaced (at a cost of $600). I thanked them and said I'll use the front primary tank from now on; they gave me a bill for $200 - I paid and went home. The next day while driving I switched over to my primary tank and noticed I needed to fuel up. While at the pump I decided that since my rear tank works intermittently I might as well put in "some" fuel just in case I needed it. While putting in "SOME" fuel I checked my dash gauge & noticed my gauge looked different. For some reason I decided to fill up that rear tank. I re-looked at the gauge & noticed it was not reading correctly - If I had half a tank already I should have kicked off by now(!?!) - I filled up (17 gal) my rear tank & the gauge was reading wrong. WHAT!??! My gauge is malfunctioning/reading incorrectly the amount of fuel in the tank. I wasn't having a fuel pump problem I was having an empty gas tank problem and a faulty fuel gauge reading problem. My gauge was reading half a tank full when in fact it was empty. And the dealership was willing to charge me $600 to "fix" a non existent problem. How many other customers are charged (and pay for) misdiagnosed problems?? Or problems that weren't real? p.s., this isn't the only time dealership integrity showed lacking; so customer beware when dealing with this no named big dealership. My steering column needed to be moved to fix another problem. When they put everything back together they didn't fix nor re-adjust the orange shift lever placement indicator. Instead of the pointer resting on 'D', 'R' or 'P' it now rest half way off its truer manufactured position. I went back to the shop, showed them and was told a wire needed to be replaced "because it was stretched & that's why the arrow marker was off position". I got on the internet; learned that it's a simple (mechanical) re-adjustment. I told the service department. To this day they haven't corrected this adjustment they needed to complete finishing. Profit over your/my satisfaction. So I'm still driving around with their incomplete repair and damn my safety. read more

If I could make this rating a -5, I would! This is the LEAST professional Ford Service Department I have EVER encountered! The excuses abound and the charges keep on adding up! The same person is never available to take my call and it's guaranteed that on that call they cannot find the paperwork and don't know what's going on with vehicle! It is worth my time and money to travel the 120 miles EACH way to go to Corning Ford in CORNING CA, as they are quick, precise and dependable! EVERY SINGLE TIME OVER THE LAST 10 YEARS THAT I GIVE YREKA FORD YET ANOTHER CHANCE--I AM COMPLETELY BLOW AWAY BY THEIR INCOMPETENCE! BTW, the FORD part they said they had to order was going to take greater than 30 days for them to get in...I made a call & found the 2 parts. They followed up on my call to say that I was indeed correct and they could get those 2 parts shipped to them from Corning Ford (where else!) and would get back to me. It's been 4 additional days since I found the parts FOR them AND STILL NOTHING! I can't believe they're still in business EXCEPT that they are more convenient in Siskiyou County. DON'T WASTE YOUR TIME! read more

While traveling from Santa Rosa to Corvallis, Oregon my Honda Pilot transmission overheated. I called Yreka Honda and they went above and beyond to check things out so I could get on my way!! Customer service at it's best!! Thank you so much, the lady traveling with her scottie dog read more

Wow-just wasted 3 hrs at Yreka Motors! Made an appt two weeks ago to have recall for an air bag taken care of and have my air conditioner re-charged. Show up, they say perhaps 2-4 hrs. to get it done but would CALL to let know when finished., spent hours walking around, 3 hrs later we show up our car is parked outside like it's finished-I'm told there is NO recall for air bag, I have a letter that says there is but ok, you couldn't tell me that 2 weeks ago? They also don't have the parts to recharge my air conditioner-but they charged me $114.00 to "diagnose" the air conditioner. What really pissed me off is they NEVER called me, so I could've walked around all god damn day to find they had done nothing, thanks said no one ever...#won't be back read more

Today I was promised that I could get a car that I can drive off the lot and take home today. Well I found the car and it was really dirty and on top of that they didn't do a service check on it so I have to wait 3 days to get my car. The service was ok for the most part but it was a major wait that ended up taking about 6 1/2 hours. I was late to work because of this. If this is the service I get as a first time customer I am majorly disappointed in this dealership. read more

The wife took her brand new Kia Soul in to get her first oil change. They asked if she would like her tires rotated and she said sure, only to find out later, they charged extra for that. Up selling is a touchy subject and should always be addressed with a quote up front, not after. Not good ethics. Later at home she noticed scratches on the car in several spots. I'm sure that anyone who has had a new car knows every inch of that cars exterior due to washing it and taking pride in it as well. She returned and they promptly tried to buff out the scratches. A week later, she calls me from town and says her car is running rough and starting to smoke from the engine compartment. She opens the hood to find the oil cap wasn't even put back on and was sitting on the plastic cowling atop the engine. Oil had blown all over the engine and compartment. I was flipping pissed to say the least and let's just say for their sake, be glad it happened late on a Saturday. I had two days to cool off before addressing this. She is now on her way back to see what they will do to take care of this blatantly STUPID mistake. If the motor was affected by this, they will be replacing this car, you can bet on that. At the least, aside from an apology and fixing the problem, they should refund her money and perhaps give her some incentive to regain her trust. Doesn't sound like that's happening. read more