Brought in my car to trade in and picked up a new Traverse…read more Randall was a great sales person to work with and kept all his promises! Thank you TC!

We had a problem with our Lincoln Navigator and we didn't know and neither did TC Chevy. When we…read morebought the Navigator Car Fax didn't show the problem. But the Extended Warranty place saw it on their Car Fax and denied our claim to fix our Car.So TC Chevy talked to them and they came to an agreement they paid for one half and the extended warranty company payed for the other half and we didn't have to pay nothing. Thanks TC Chevy Service Department.

Updated Review: I really appreciate the fact that the GM reached out to rectify the issues we had…read moreduring or Acura purchase. This definitely changes my perception of this dealership. Thank you, Paul. Bought a brand-new Acura a couple months ago and the experience was less than mediocre. We came to an acceptable agreement regarding purchase price and down payment swiftly but had to wait hours just to sign paperwork that took less than ten minutes. During that time there was no initiative to inform us of the functionalities or specifics of the car. There were scuffs on the upper part of the door as well as the door panel. They sent out a "detailer" who swiped something haphazardly, leaving dark swipe marks all over the door. The plastic cover over the gear label has tons of scratches all over it. Those were some of the frustrations with the buying process, but the real irritation came after we received our new plates, which compelled me to write this review. I specifically told Steve Perry we wanted to transfer our WC plates, like we had done twice before with no issues. He proceeds to tell us that we can do that at the DMV once we receive our new (tree) plates because "if we did it at the time of purchase, it would cost us more." Really? That was news to me. For one, who wants or has time to sit at the DMV to replace their license plates when they can do it at the dealership? Secondly, how dishonest and inconsiderate. So... come to find out after a 1.5 hour wait at the DMV, (thanks Steve) the rep asked why the dealership didn't transfer the plates on our behalf because instead of it costing a whopping $6.00, it cost us almost $70! Apparently a $4k plus down payment wasn't enough. Needless to say, once our lease is up, we'll go to an Acura dealership up north.

If I could rate this dealership with a negative 10 I would. My husband and I drove from Roseville,…read moreCa to Ashland to purchase a 2023 Acura TLX A Spec in February 2025. The salesman could only find one key, told us the other was somewhere and he would find it then mail it to us. It's now the end of July after several phone calls we finally got a key in May. We had to take it to our local Acura dealer to have it programmed, just like the key, we were promised reimbursement. Again after several phones calls and multiple excuses we have not received our reimbursement. Every phone call we speak to someone new as the previous person is either in the hospital or no longer employed there. We regret making the drive to Oregon for our cash purchase. This dealership is really out there, they are extremely unprofessional!! DO NOT SPEND YOUR MONEY WITH THIS SHADY BUSINESS!! They were very happy to take our money however they have no interest in repeat customers as they have treated us so disrespectful that I will never do business with them again nor will I recommend anyone to them!

We were in Ashland, Oregon when the Check Engine light came on in my car, and we needed to drive…read moreback to California. We just weren't sure we could get home safely. We called TC Chevrolet and spoke to Sean (not sure if I'm spelling his name right) in the service department, who told us he didn't have time to get us in for repairs, but that if we brought the car in he'd let us know why the Check Engine was on. Long story short, we got there and he came out, plugged in his diagnostic and told us it was related to actuators for the oil pressure, which was fine (and had just been changed, too.) He cleared the error and told us in his opinion, it was safe to drive the car back. It was running pretty well, but that annoying light had me worried.... until he explained everything to us. We got home safely. The light came on again on the way home, but the car ran fine. And then the light went out, and has stayed out. Car is Happy. I am Happy. :) I am grateful for his help and assurances that the car was okay to drive. He didn't charge us for his service (which took maybe 2 minutes, but dealerships, we all know, do like to charge for services rendered). It's nice to know there are really nice people out there who go out of their way to help others. Stellar, is how I would describe my experience with TC Chevrolet.

We have always been a Toyota/Subaru family, but were committed to buying local and American made…read morethis time around. New to the Rogue Valley and Ashland we looked to TC Chevrolet and found we needed look no further. TC Chevrolet provided the best car buying experience we have ever had! Jerry, Ralph, and Stephanie all worked very hard to be certain we got exactly what we wanted. We decided on the wonderful Chevy Cruz! What a fun, well appointed, and efficient vehicle. We were pleased to find such a value priced car with so many features. The backup camera is a real bonus, and the navigator, OnStar, and XM Radio really round out the whole package. The exterior and interior styling elements are exquisite! We are proud to have such great looking vehicle. From arrival, through testing out several cars, to the financing and final paperwork, these folks were all top notch and we recommend them very highly. A vehicle is one of our family's biggest buying decisions and to have a group of people we like very much and trust without reservation, made this a very comfortable process. Thank you TC Chevrolet! Sincerely, The Towle Family

Tried to double the estimate saying they didn't have the right tool to remove stripped bolts. Said…read morethe previous installer used the wrong tool to torque the bolts. What mechanic doesn't have a tool to remove bolts. Several of the old bolts were under the van when I got there. They were all in perfect working condition. Funny how someone using the wrong tool to torque a cv bolt would only stripped a couple of bolts. Wouldn't it stop them all while they torque them? I think they just thought i was a sucker and tried to double the labor on me. Also told me to get my van the hell of the property. I would not use this business if you don't have to

NO STARS!! They did not honor their warranty! They LIED about a non-existent recall on the car they…read moresold me. This is my first car purchase. I worked years at minimum wage to pay for it. They're deceitful and dishonest people. I would characterize them as predatory salespeople. I strongly DO NOT RECOMMEND buying even a scooter from them. BUYER BEWARE!

This place is so professional, fast, and courteous!! They are very helpful and always do an amazing…read morejob!!

I've been coming here for years, but today I brought in a car with barely 5,000 miles on it and…read morethey tried to upsell me an additive claiming that my oil seals were leaking. Like hell it is. I checked the day before.

My engine blew going through the pass at the border and got it towed here. Josh was the main guy…read morethat helped us along the way and he was so gracious and helpful. They immediately went into action to see what happened. Although they couldn't fix my car they did everything possible to make our day better. They called the dealership and found out there were some recalls and gave us info on how and where to tow. They welcomed us into their lobby and offered us free drinks for us and our dogs while we waited which by the way was the fanciest auto shop I've ever been in. Since we are 11 hours away from home we had to get a hotel room around the corner. I had asked if they had a cart or something to help us transport all our belongings so we didn't have to go back and forth carrying our stuff from our car to the hotel. A gentleman by the name of Michael offered to help transport our stuff in his car and told us about the town. The customer service was exceptional and if I lived here they would be my number one go to place for all my car needs. Highly recommended this place and thank you Josh and Michael!

I like the idea of supporting a local business, and the work here is solid, the parts are good…read morequality, excellent warranty, but only open M-F until 5pm which is not always convenient. I always check with Ashland Automotive 1st, but for the last few years they are consistently The Most Expensive; even more expensive than the Dealership for the same services. I didn't think that was even possible. It's worth making a call or two for anything other than an oil change, which is also cheaper at the dealership but not as convenient.

Went to Milford shop since Yelp site indicated Ashland shop was closed until November -- which was…read morewrong! The Ashland shop could have done what we needed, they called about 8:30, but I was already in Milford. They did a crash-wrap for free (would not accept any money), I promised to make a donation to their local high school boosters. We were traveling & could not wait several days for them to get the new back window. I love supporting local, small businesses!

Note: I've added 3 stars to my initial one-star review (below) as a result of a conversation with…read moreBill's Glass business owner, Jim B. Jim replied the same business day and made a sincere attempt to understand my concerns. He also apologized and provided context for my negative experience, which I appreciated. Most importantly, he explained steps Bill's Glass was taking to improve the customer intake process in Ashland. Jim's intervention addressed my issues with the Ashland shop and has restored my faith in buying local. Initial one-star review: Do yourself a favor and work with Bill's Glass in Medford instead. I'm not going to identify/shame the individual by name, but the person responsible for intake in Ashland is incompetent, and you'll find yourself frustrated with the shop's inability to provide basic customer service. They make commitments, fail to meet them and then just make excuses. Sorry, I know it's inconvenient to have to travel to Medford when we have a Bill's glass in town, and I believe it's important to support local businesses. But without dramatically improved customer service in Ashland you will be frustrated and, several weeks later wind up going to Bill's in Medford anyway.