If you notice, most of these reviews are old. This place used to be Family Physicians of Chester,…read morebut those doctors have retired and it is a new practice in the same building. My father sees NP Kim Plummer. My father is 76 years old with congestive heart failure, diabetes, and chronic lymphocytic leukemia. In November of 2022 he got very ill with a virus (dangerous for a cancer patient) & ran around 103 degrees fever for three days while we tried to get in touch with NP Plummer. After the fourth day, we finally got a phone call back (after talking to the answering service in Ohio). She told the answering service to give her about 30 minutes to call my mom back (she was the on-call doctor & it was 6am. We were ready to take him to the hospital). When she finally called, she told my mother, in a very impatient manner, that she had already called in a prescription for my dad two days ago. No one in the office, including NP Plummer, took time to inform my mother of this. When mom told NP Plummer no one had informed us, Plummer's response was "I did my part". Apparently, bedside manner was not a course she took in medical school. Don't go here. Not only is she dismissive and uncaring, but the office is completely unorganized and obviously has communication problems.

If I'm in need of a doctor this is the place I go to. They accept most major health insurance…read morepolicy's. They have several doctor's that work here and a friendly staff. They can handle most of your illnesses or whatever else ail's you. I hope you don't need to see a doctor,but if you do give them a shot:-)

The care that was received by Dr Glaizer, Lindsey and Millie was so professional and compassionate…read more Highly recommend and appreciative.

The staff was wonderful they got me a wheel chair it was totally un expected. Other wise the Dr G…read morewas very arrogant and very unemphatic. He had the never to tell me go back to where I came from. He looked at me like the last thing he wanted to do was examine or touch me because I was a fuffy girl and he managed to make sure I did not want any service from there ever again. When I got out the door I honestly cried. That is how degrading he made me feel. So Dr. G work well done I won't coming back.

I've been at this location for 15 years nurse practitioner. Mary Davis is great. They have been…read morevery accommodating my insurance can be quite troublesome to get things approved, but Mary Davis in her team have always stepped up and got it done

We commend Jayme Kunkel for the care she has provided to a young adult in our family. She always…read moretakes time with her during the visit, listens to our concerns and is very personable. She has provided quality care. She provides feedback, shares lab results and keeps accurate records.

Tami Rickey is my provider. She is thorough and kind. I've been seeing her for about 5 years. 10/10read more

I absolutely love my primary care physician, Dr Lesli Brown!!! She is very thorough, speaks in…read morelayman's terms, and takes her time with her patients. The office waiting area has plenty of seats so you can normally spread out. The check in process is fast and you don't have to wait long to see the doctor after check-in.

I have been a patient of Dr. Shah for many years. Dr. Shah has always given me nothing but the…read moremost optimal care. He takes the time to listen and really cares about your health and well being. This brand new office has a large and welcoming waiting room, short wait times and friendly and welcoming staff. I also think it is pretty cool that they offer a physician on call to avoid any dreaded trips to the emergency room. Dr. Shah and his practice come highly recommend by me!!

I've been coming here since I moved to the area, but lately, the experience has been disappointing…read more It is nearly impossible to get a sick visit at this home location, and I am constantly redirected elsewhere. Their technology is also a major hurdle; the check-in texts send you to forms that don't work, and their app doesn't actually facilitate insurance uploads or check-ins as promised. Combined with the high staff turnover, it's lost the reliability it once had. I'm hoping things get better soon.

Went to this "facility" today after my best friends mother was transferred from a normal nursing…read morehome to this woman's home by her abusive husband through a recommendation from his cousin. She accepted my friend's mother as a patient without having access to obtaining her medications. She has extremely severe diabetes that has caused her to enter a diabetic coma twice now. When my friend spoke with the owner of this facility she told her that her mother "would be fine overnight without her insulin" which was the first red flag. She scrambled to find any extra insulin her mother had and brought it to her so she would not go without it. the next red flag was that she immediately told her that her mom was being placed on hospice and would most likely die soon even though no one at any of the real nursing facilities or doctors at the hospital have brought this up at all. She then told her if she did not come get a medical power of attorney document notarized within 48 hours she would be kicked out. again she accepted this patient without that being a prior requirement before taking her in and it is week of 4th of July on a wednesday. my friend has had no say in any of this and works a full time job and we live an hour away from where she is located now. thankfully i was able to find a notary that could meet us at 7:30pm this evening so that she could get this paperwork done. She is charging $5,000 a month to care for her. apparently her only employee quit yesterday. there are no doors or bed alarms in the patients bedroom which is just a giant living room attached to their home and has threatened that if her mother gets up at night she won't be allowed to stay there which makes sense if you aren't equipped to care for memory loss patients or any patients with a high level care need. She knew we were coming out this evening and when my friend lifted the blanket covering her mother i noticed her diaper was so swollen it looked like she hadnt been changed all day. the woman who runs this facility just gives off bad vibes in general and after seeing what care shes receiving for $5,000 a month i am extremely concerned. apparently this woman is an RN. i have not looked up her license yet but i have worked as a CNA + med tech for 12+ years in various different settings including hospitals, in home care, and long term facilities and nothing about her home is comparable to the care that her patients should be receiving. our plan is to get her out of there as soon as possible and back to the facility she was at where they had the staff and ability to properly care for their patients. Over the past two days that she has had to interact with her the only reassurance she has given is that "most people die quickly when they get there so she won't have to deal with overcrowding" while also telling my friend that all the sudden her mother is going to die soon. Her husband has multiple adult protective services investigations open against him right now for abuse and leaving her mother to die alone in her bedroom multiple times where she has been put on life support when her daughter finds out and EMTs arrive and take her to the hospital because of the condition she is in. Please for the love of god do not send your family members here if you have any other option

We cannot say enough good things about Torie and her excellent care of Charles "Pop" Stepko! We…read morewere kept informed daily on Pop's care, which was greatly appreciated. Torie is kind, efficient, and trustworthy, in everything she provides to her patients. Torie truly is a special person. I would highly recommend her for a caregiver any day! The whole family felt Pop was in good hands. Oh, and we cannot forget Moose. Moose is so sweet and provides comfort alongside Torie and her family!! Even though Pop is no longer with us, we will never forget the care that was provided to him in his time of need. God bless you Torie!

My pain management dr retired suddenly after 23 yrs with him. (A 74 yr old female) I was forced to…read morefind another pain management dr ( like buying sight unseen). Began being treated in Dec. it has been problem after problem. In Dec pills were prescribed but pharmacy did not have a full count available. Pharmacy filled it as partial then refused to fill the rest due to supply shortages. I went thru withdrawals without meds. After 8 spine surgeries my problem is pain. Taking dilaudid for over 10 yrs. In March my spine was having sudden intractable spasms and pain. Dr sees me every month collects my money and urine in April pain was so severe I went to ER Chippenham by ambulance. They did NOTHING sent me home. Gave dr info. 10 days later I'm in hospital again Johnston-Wills. They filled me with dilaudid--morphine and fentanyl and sent me home. All info to pain management dr. . Been in excruciating pain in tears and back to PM (pain management). Call her office no one answers. The 1 office manager does not deliver messages. Been on phone for 3 days trying to get help. Pharmacy filled a partial script and now I can't get the 32 pills I was shorted. PM dr c was to call in a steroid pack plus a laxative. Pharmacy says they only got one script call in. The doctor does not go to office every day and those days hours are never the same. Unable to reach by phone. Will not leave a number where a real human is there. So disappointing. A doctor who is not connected to patients. A doctor and her 1 staff won't stay in contact during a crisis. Finding doctors willing to prescribe opiates is hard to do . Hospitals who won't treat. Doctors who are disconnected from patients. Staff not doing the job. In 23 yrs with my other PM doctor NEVER had these concerns. Since beginning with new provider it has been 6 months of confusion mis-understandings going thru withdrawals and a lack of confidence. I sit here tonight in pain not knowing what to do. Doctors used to have empathy and try to help. They all sat with family tonight had dinner and were pain free. Not one phone call from the DOCTOR. Her one staff spoke while doctor would not even speak to me or my husband directly Put me on a morphine pump and let me die slowly. At least I would be in less pain. I live with pain level 4 out of 10 when on meds. With our meds it's 10+. Can't do more then get to bathroom and lay on ice packs and heating pads. I've spent the last 30yrs searching for alternative pain relief. Everything from chiropractors injections massages laser treatments hydro therapy bariatric chamber and on and on. When is suicide an option? Can't eat. Can't sleep. Can't care for my home and animals. Can't help my husband who also has health problems. I feel abandoned. Just trying to get a steroid pack and laxative should not be this difficult. This long comment might get me removed from this practice with no one else to go to

Honest, kind and genuine doctor who really cares about her patients. she is unlike any other…read moredoctor I've ever seen!

Heaven forbid you question what they are doing and how you feel. If I show up on a Sunday I promise…read moreit's not for a damn cough. My kid had a high fever over 102.3 and all symptoms of strep and was my fourth kid!!!!! They couldn't push me out the door fast enough because it was negative but we have had false negative before and refused to treat her nasty looking throat.if your 25 and younger or a nurse practitioner with no kids get out of the pediatric care units

The employees at this location are so nice & accommodating to parents bringing in there sick kids!…read moreIt's super helpful to check wait times, available appointments, fill out paperwork online; prior to coming to coming to appointments. The wait time is always little to none when I've visited this location and the x-ray tech was super gentle with my child as they were in pain from an injury. They also offered my child a popsicle while waiting. My child loves coming here vs there pediatricians office with screaming kids in every other room.