I'm of the young older generation. On my visit, two older men were working the one helping me gave me the impression he would rather not. No smile just tired and wanted to get me out asap. The recommendation is for review and improvement of his customer service skills and business behavior. read more

UPDATE ...... 2/15 Yucaipa Bike Center rocked it and took care of business. I took the bike into the shop and showed them the issues. The immediately apologized and showed legitimate concern and offered take care of the bike and get it back to me as quick as possible. I expected 2-3 days but they reached out to me the next day saying the bike was ready to be picked up. They even offered to extend the service period to 2 years for the inconvenience. Also, the helmet that I got ended up on back order with no expected ship date, so they went to another shop and got one. I have gotten a few rides in now and the bike is working and riding great. Now the rider just needs to get as good as the bike. It is easy to right bad reviews and forget about them. But let me say this, yes, I was very upset and frustrated but Yucaipa Bike Center made it right without excuses and that is the kind of place I want to do business with. Thank You to Yucaipa Bike Center and I look forward to doing business with you for a long time to come. I purchased a new Marlin 6 tonight. Super excited till I got home. I found that the new bike has two rims that are both untrue and the front brake rotor is rubbing. I put the deposit down on Sunday and was told it would be in Tuesday or Wednesday. We will call you as soon as we get it in. I had to call to see if it was in yet. So far not happy with Trek Bikes or Yucaipa Bike Center. Why would you let a bike leave your shop without making sure it was ready and right? I'm seriously considering getting my money back and doing business elsewhere. Customer service does not exist anymore Found another issue last night... I was to frustrated to post last night. The disk brakes aren't even tightened down! Seriously are you kidding me? I'm definitely not very pleased at all. I'lol let you know the final outcome, if they make it right or if I give it back. read more

Yucaipa Bike Center - Bikes Near Me - Yucaipa, California

Had high expectations, only to be let down. Dropped off my bike and given a pick up date. That day came and no call, nothing. Three days later called myself only to be told the bike wasn't ready, then I was told quote, if you like to pick it up, no harm done. Perhaps some customer training would help at this location. When the public chooses your business, learn to appreciate them for doing so. I picked up my bike and took it to a Redlands bike shop, they were eager to take care of me and my bike. read more

I took my sons bmx bike wheel in because he broke a spoke nipple before the races on Sunday. Dale advised he was busy working on another customers bike, so I asked if he could sell me the spoke nipple and I would try to fix it myself so my lil guy could race his bike. Dale took the wheel from me with a smile and replaced the spoke nipple, plus trued the rim in 10 mins. My lil guys was so happy Dale fixed his bike so he could race and win. Thank You very much Yucaipa Bike Center and Dale for fixing my lil guys wheel.=) read more

Terrible service. They had my bike since 6/14 for a tune-up and did nothing. They called and left a message that they were going to either trash my bike or donate it. Went to the bike center in person and they admitted they called the wrong person. They have no idea what bike they are working on! They said they called me to say they couldn't work on my bike. It would be too costly. They never called. I went in person on June 25th and they said they needed 1 more day to work on my bike. They have no idea what they are doing. Needless to say, I took my bike back and took it to a shop in Redlands who will be able to service my bike. No problem. Avoid this place unless you love drama and ineptitude. Absolute terrible experience. read more

I had amazing assistance at Yucaipa Bike Center. They are professional and knowledgeable. I knew nothing about putting my bike rack together. They put it together, installed on my car, snd showed me how to use it. PS: I am 71. Thank you so much. read more

Trued my wheels and helped me out by selling me a part that I needed a bigger size at a discounted price. Thank you guys!

I wanted to take a moment to update my review. I did have problems with one of the 2 new bikes we purchased. And I had commented with a 1 star review and my grievance. However I change my review solely on the basis that this bike shop sent someone out to my home 40 miles away to bring me a brand new bike that was assembled with a few accessories that I had purchased and they made sure it was good to go before they took the other bike away. It was possible my first bike had some defects as when torqued to factory specs the seat and the handle bars didn't hold. Meanwhile the customer care and service here is excellent and you are in good hands here. I do highly recommend this place. read more

Yucaipa Bike Center - Handlebars loose and unsafe on my first ride when I got home. - Bikes Near Me - Yucaipa, California

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They are so helpful and nice! I recently bought a Trek e-bike from here and I love it! And not just because it's an amazing bike, but because the employees here really know their stuff and are informative on how to get the most from your bike. They're quick to step in if you need assistance and answer all of your questions with proper knowledge and input. read more

My adult friend (over 30yrs...) wanted to learn how to ride a bike, so I bought training wheels. Went to Yucaipa bike center to get them installed and Haley was a sweet heart. She gave amazing customer service. She didn't try to upsell us. She tried to install my training wheels onto my beach cruiser but it was too short and she gave us a recommendation for the appropriate size bike for my friend. You can tell she is a bike enthusiast!! To make a long story short we left the bike shop found a thrift shop store with a bike that matched my friends height but the tires were messed up. We went back to Haley and she was soo kind she put green goo and wha-la my friend had a bike that she can practice on. This place but most importantly the people are a gem!! We vote for Haley!! read more

Ordered a beach cruiser they said it was coming in on 8/2/21 we went in on the day it was supposed to be there they said it was pushed back to 8/16/21 no call or text or email saying it wasn't in , 8/16 came no call nothing so we went to the beach cruiser warehouse in Huntington Beach got a 3 speed 3 G , a ton to choose from and a nice area for a test ride and the crew was awesome. read more

Yucaipa Bike Center - Beach cruiser warehouse Huntington Beach - Bikes Near Me - Yucaipa, California

Very friendly people. My boyfriend needed help with a few screws, and putting some pieces together for his bike and they willingly helped him! We will definitely be back, the gentleman that helped us was so patient and didn't mind lending a hand. read more

Amazing service. The staff was great and very knowledgeable. They were upfront and honest on what my bikes need to be repaired. Got them working great and very affordable. Still the best bike shop around!!! read more

Thank you Yucaipa bike Center for completing the bike tuneups on my wife and my Electra beach cruisers. Jason, Hunter gave the bikes a quick rundown. Replaced the bike grips. Both bikes three speed shifters work great. Still wish Electra put a chain tensioner on my hell billy model. Unfortunately they did not. When the chain stretches and you go over any rough bumps watch out. You may loose a chain. We look forward to future visits. When things are not quiet so busy. read more

Recently got back into biking and while I bought my first new bike in a long time from REI several months ago, I decided to keep it local this time and get my next bike through Yucaipa Bike Center. First bike is a hybrid, but I wanted a proper mtb to ride the trails in the IE, even if still kind of on the fence about purchasing a second bike so quickly. Dale was particularly helpful. Wound up going with the Trek Marlin 7. He got me dialed in on the fit. Was extremely helpful in answering my questions. Seems to really love talking bikes and his enthusiasm and experience were what led to this purchase. read more

A BIG THANK to the guys at Yucaipa Bike Center! I had a full bike part swap and the bike looks like it came off the showroom floor. Thank you Nick for the hard work. My son and I are super happy. read more

Yucaipa Bike Center - Full bike part swap! - Bikes Near Me - Yucaipa, California

Help me out with the breaks on my son's new BMX! I had no clue what the directions were telling me!

Came into the shop today to get my little girls tires fixed. They took care of them right away to get her back ont he road. The gentlemen even stayed a little after hours to get the job done. Very professional and very affordable. You guys earned 5 stars for sure. Thanks for the help! read more

Friendly, fast, and helpful This shop is very involved with the community and always glad to help out. Dale and mike are extremely knowledgeable read more

Yucaipa Bike Center - Thank you Yucaipa bike center for fixing my bike and all the extra advice. - Bikes Near Me - Yucaipa, California

This place was recommended by my neighbor, will be returning! Awesome customer service by Cameran today! He answered all my questions about floor pumps until I decided on the right one for me. Also got my Schwinn serviced by Steven. Great work! Found my new go to place! read more

Yucaipa Bike Center - Fair Lady Schwinn, back in shape! - Bikes Near Me - Yucaipa, California

I have been a cyclist for years and moved to the area. Wanted to make this my go to shop. But there is seldom what I need - the stock is limited. The selection of bicycles is very limited. They also would not loan me a stand to fix a simple shifting issue with my bike when I stopped in while on a ride. This place is okay if you are in need of some repairs for your kid's bike. But if you are looking for a variety of new bicycles to buy or want to upgrade your ride with higher quality components, then best to go elsewhere. read more

Went to Yucaipa bike to see if they could help me out on some brake issues on my wife's 3 wheeler because I live in Yucaipa . Ask the gentleman working if he could look at it he said to busy , then he said make a appointment. Wow I wasn't asking him to fix it , but walk outside 30 seconds and see if he could point out to me something to help . Nice service bet next time I have a issue Yucaipa bike shop will be a NO ! read more

I need to repair on my bike. They replied to me that we don't work on this kind of bike which is a bunch of bull and you just can't bring a bike in here and drop it off so he sent me to Cyclery USA they fix the bike in 10 minutes, so now I got a new bike shop. They actually did me a favor. I also stated that we just work on treaks which is another bunch of bull, so USA Cyclery also works on treks I do have a electric treck and a new bike shop thank you read more

Last week I went go get a fuel ex5 mountain bike, when we got there I told chase I was on the Yucaipa mountain bike team and wanted the best bike for me, he explained to me perfectly why I shouldn't get it because of the weight. He then told me about a Trek Procaliber 9.5 which he said was a great bike and is a great bike, we later got it. Everyone there is incredibly kind there and have lots of patience explaining things. I will always buy my bikes from them. read more

Chase thanx for helping us out!! Picked up a new 20" bmx for my boys bday and everyone was super helpful. Thanx again!!!

Came in for tubes on our jogging stroller. Was helped immediately and they had exactly what we needed. Even added slime to prevent thorns, etc. Great place and better service. read more

Fairly new to the area. Needed some basic bike things and were treated very well even under Covid restrictions. Cuz of the first impressions went back to 'just look' at bicycles and ended up buying a new Townie! Not pressured but informed and educated on the difference. Shopped other stores in the area but keep coming back. read more

First time coming here with a rear flat tire on my Diamond Back Mountain Bike. Camron, Brock, and Chris all help me. Futher more they share positive feed back because the rear tire was non-operational. Now I'm ready to ride safely in the Summer conditions. Thank you gentlemen. You guys set the Bar effortlessly and with our measure. Like if it was second nature coming from a new Yucaipa resident. It's not the destination that matters it's the journey and how you get there. -Daniel V. read more

I was traveling with my 6 year old grandson and his bike tire popped in the car. I was so grateful to find this shop open on a Sunday. The two gentlemen working were fabulous. They immediately took care of the issue and we were back on the road with a happy 6 year old. If I lived in the area, this would be our bike shop. Thank you so much! read more

Dropped my bike off last minute to get repaired. I was moving in 3 days... They diagnosed the issue, reviewed it with me, then overnighted the parts and had the bike ready the very next day. Chase was very knowledgeable and answered all my questions. Great guy to work with and was even able to save me money on parts. Happy to have my bike back and running like new! read more

John was extremely knowledgeable and didn't rush his interaction with us even though it was busy. It was truly the BEST customer service I've experienced in a very long time. Great store! Great prices! Yucaipa strong! read more

I recently purchased a used bike for my son and took it to Yucaipa Bike Center for a tune-up. Thank you, Chris, for being so honest on the price to fix the bike and the reality of simply buying a new one for less. Not knowing a whole lot about this stuff, you could have easily taken the repair job and made some money off me. However, your honesty is much appreciated, and I will certainly be purchasing ancillary products and/or services from you in the future. Thank you for your honesty Chris! read more

After numerous failed attempts at doing my own tuneups. I brought my bike to Yucaipa bike center. Nick was very knowledgeable and answered all my questions. Their prices were fair and I will definitely be returning with all my cycling needs. read more

We went today because my son broke a reflector on his new bike, the staff was so friendly and fixed it for him!

This place has great customer service! They will go above and beyond to make sure you get what you want and don't pressure you into something you don't want. John was exceptional in helping get the right bike. Highly recommend this shop over the others near by. read more

I'm a 67-year-old female, and I do easy rides for fun and exercise, but the guys at Yucaipa Bike Center treated me as if I were a serious cyclist. I'm grateful for not being condescended to as I have in other bike shops. Great place for buying a bike, bike repair or accessories with really great customer service. I was in recently to look at a hybrid bike. Chase spent an hour with me, discussing pros and cons of various models and sizes. I rode two different bikes (each time, Chase took the time to check the seat, inflate the tires, etc), but in the end, couldn't decide. I didn't end up buying a bike here, but I gave them 5 stars with no hesitation based on customer service and prices. read more

Got my Trek here. Love it and the customer service is great. I get life time tune-up also, can't beat that!

Competitive pricing! We went bike hunting for just a cruiser and couldn't find anything under 300, but we went here and found an Electra cruiser for around 200. And it rides like butter, super smooth. Staff was helpful and let me take the bike outside to test ride it out. read more

I just bought a second bike from this place and I am amazed at the level of customer service and quality merchandise. They walk the walk and not just talk the talk and I highly recommend them! read more

It is the rare occasion that I feel compelled to publicly review a business. In this instance, the service at the Yucaipa Bike Center (YBC) was so superb that I would be doing other consumers a disservice if I did not share my experience. The fact of the matter is, you wouldn't be reading this right now if you weren't considering doing business with this shop, so hopefully this assists you in your decision. I have ridden bikes for many years, but never a road bike. I did as much research as I felt was necessary on my own and narrowed my choice down to two bikes; the Trek ALR 5 and the Cannondale CAAD12. I went to Cyclery USA, Don's and this shop. In the end, I went with Yucaipa and here's why: When making such a large investment on a bike, you want to feel comfortable with the shop selling you the bike. A couple of weeks ago, I went in the shop to have my hardtail mountain bike serviced with new brakes and tires (all done without a hitch). I casually looked at the road bikes and peppered the staff with questions. It was immediately apparent that both Dale and Bruce were veteran riders whose knowledge of cyclery and riding is unparalleled. I came in a few days later and Dale spent about an hour with me sizing me and ordering a bike in the proper size. He explained that I was under no obligation to purchase the bike if I decided I did not feel comfortable on it, but he wanted me to test drive the exact bike I thought I wanted to buy so the fit would be exact. The bike came in, Dale assembled it, and a few days later I came in to ride it. The bike felt great, but I was also wanted to make sure that it was fitting me well. Bruce spent at least another hour with me educating me on fit and riding, which made me feel even more comfortable purchasing this bike. With Bruce and Dale, I never felt like I was purchasing a bike from a salesman. It was like going into a store with a good friend who is very knowledgeable about the product you are contemplating buying and they only have your best interest in mind. I went and tested the CAAD one more time at Don's in Redlands to make my final decision on the two bikes. Both bikes felt superb. I have nothing negative to say about Don's, they too had wonderful staff and a quality product. However, in the end, I felt more comfortable on the Trek and I felt more comfortable with Bruce and Dale. When I went back into YBC, Dale spent over 3 hours dialing me into the bike, ensuring that the fit was perfect and that I was comfortable. Since clip in shoes/pedals were a new experience to me, he also made sure I was reasonably proficient before I departed. Most bike shops I spoke to have an additional fee to size and dial you into the bike. Dale did it incidental to purchasing the bike because sizing and fitting is as important as the bike you end up riding. The love both Bruce and Dale have for cyclery should be immediately palpable to anyone who speaks with them. Their passion and knowledge translated into some of the best customer service I have received for any good or service I have purchased. Thank you! J read more