No muss, no fuss and, most importantly, no line. The agent was very friendly and helpful.read more

Making an appointment was easy, but they don't make it clear that you have to pay with a check…read more(something not many college students carry). I tried to call to confirm the exact amount to put on a cashiers check, but I don't believe they even have a phone that rings. It would send me to voicemail and say they were busy so I had to drive there and ask a simple question. Just so anyone knows- the check fee is the exact amount listed on the site. I called while I was there and no phone even rang- the front desk person was just chilling on their phone :/

Exceptional Customer Service - Ralph at Buena Park City Hall Passport Services…read more I want to take a moment to recognize Ralph from the Buena Park City Hall Passport Services because employees like him deserve to be acknowledged and celebrated. We made an honest mistake and showed up on the wrong date for our passport appointment. We had already taken the day off from work and school specifically for this appointment, so we were understandably worried and disappointed that we might have to reschedule and lose another day. Fortunately, one appointment did not show up, and Ralph went above and beyond by kindly accommodating us. What could have been a very stressful and frustrating experience turned into a positive one because of his compassion and professionalism. Ralph was calm, patient, respectful, and genuinely kind from beginning to end. I also watched him assist the couple ahead of us, and that really stood out to me. He was just as patient and attentive with them, taking the time to answer their questions and make sure they understood everything. His patience did not feel forced--it was clear that he genuinely cares about helping people. That level of customer service is rare and deserves recognition. Ralph is truly a model employee and an incredible asset to the City of Buena Park. I strongly believe he deserves to be recognized as Employee of the Month and should absolutely be considered for advancement and promotion. His professionalism, patience, and willingness to help represent exactly what outstanding public service should look like. Please make sure Ralph knows that his kindness did not go unnoticed. In a world where customer service can sometimes feel rushed or impersonal, Ralph reminded us how much of a difference one thoughtful and dedicated employee can make. Thank you, Ralph, for going above and beyond and for treating us with such kindness and respect. You made a stressful situation so much easier for us, and we are truly grateful. Buena Park City Hall is very fortunate to have you! Ralph deserves to be recognized, appreciated, and celebrated. Thank you for your outstanding service!

Extremely pleased with my experience here! Tammy was amazing…read moreand so helpful. We actually called on a Tuesday and was walk-in. Tammy said that Monday is by appointment so make sure you Schedule an appointment before you come. Tuesday, Wednesday & Thursday Only no appointment necessary. Have your application prefilled out, and you are good as gold here. Highly recommend them!

Their website pricing is completely wrong. It lists an expedited passport in 10-15 days at $150 on…read moretop of the government fees, and one in 8-10 days as $200 on top of government fees. However, when you call or put in your information the prices are actually $550 for 10-15 days (a service they actually don't even currently offer) and $999 for the 8-10 days. This is false advertising. Update: after my review they replied saying I don't understand their services. I do. You expedite passports as I said in my initial review. As I also said, all of the pricing listed on your websites for said services are incorrect. I hope that is clearer and you update the website to reflect your actual pricing for expedited passports.

Travel visa pro is so shitty. The receptionist has no idea what she's talking about and they don't…read moreeven have an actual business at this location. This place has horrible customer service and is a huge waste of time. Virtual office my ass. Zero stars

Matthew provides the best customer service! He's incredibly efficient, very communicative &…read moreprovides the best customer service! If you call & hang up, he calls You right back to follow up. I had to do a Live Scan of the City of Long Beach & renew my passport. Excellent, too notch customer service!!! I would highly recommend him!!!

Thanks to Matthew at EMA Notary Livescan I was able to get my fingerprints scanned the same day I…read moresubmitted my request. I really appreciate his quick response and willingness to help out right away. Really recommended this service for your livescan/notary needs! Thanks again!

Saved my international trip! 3-day turnaround…read more This review is long overdue! I found myself in a major jam with international travel approaching and a passport expiring in five months. Trevor and the team worked around the clock to ensure I had a renewed passport in my hands within just three days of my request. Not only was Trevor incredibly responsive, but he also provided clear, concise guidance on all the paperwork, which took the stress out of a very frantic situation. If you need a passport handled with speed and professionalism, look no further. Thank you, Trevor and the team, for the miracle turnaround!

Can't speak highly enough of JP and his team. I'm a chronic procrastinator and needed to get my…read morepassport within two weeks for my vacation, and they delivered. The process was straightforward and super quick, and the whole team was responsive even during off hours. If you're in need of a quick turnaround, look no further!

Was able to do a walk-in appointment to do a baby passport. I filled out the paperwork online and…read morewas able to get through the photograph taking process pretty quickly. Staff were friendly and welcoming! Definitely a faster process than probably going to a post office. See you in another few years when baby is no longer a baby and needs the next passport renewal!

The passport application office was very organized and incredibly kid-friendly. They have a nice…read moreselection of books to keep children entertained while waiting, which made the whole experience much easier for our family. The staff were welcoming, patient, and professional throughout the entire process. They answered all of our questions with kindness and made updating my child's passport quick and stress-free. Highly recommend this location if you're applying for or renewing a child's passport!

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

With an appointment and an application already filled out & printed plus a passport photo already…read moredone from AAA, we were in and out in about 10-15 mins. We arrived ~20mins early for our Saturday appointment and were told to just walk in the office at our appointment time. I do recommend making an appointment and having all your paperwork ready before, all of which I did online. The office does try to process walk-in appointments the day we were there which was a Saturday. I wish I had gotten the names of the ladies working because they were efficient and professional, they had a good work flow that allows them to 1) give you the passport application and fill it out if you haven't done so, then 2) check all paperwork including copying your proof of citizenship, & finally 3) double check your paperwork & have you sign the application to turn them in for processing. I appreciate that the processing agent went over what to expect after the and pointing out what the envelopes would look like with the passport and return of proof of Citizenship if you are required to turn in an Original/certified copy. The office also takes passport pictures but I didn't pay attention as to how much it was. I would return to this processing center again if I needed to and on a Saturday again as there was plenty of parking.

Great experience. Is was a super seamless and convenient process. They did an extraordinarily. Well…read morewith my two young kids. Even allowed us time to run home and grab some info we forgot. I would highly recommend this passport services.

I recently faced a stressful and unexpected issue while applying for my Vietnam e‑visa. Despite…read morehaving visited Vietnam two years ago on a cruise and clearly exiting the country in 2024, the system repeatedly flagged me as a temporary resident in Vietnam and refused to process my application. No matter how many times I revised my submission, the same error appeared, leaving me stuck and running out of time. That's when I found Jenny, and she was nothing short of extraordinary. Jenny didn't just assist me -- she advocated for me. She contacted offices in both Hanoi and Ho Chi Minh City, navigated layers of bureaucracy, and pushed back when officials insisted on an outrageous $500 "fee" to fix a mistake that wasn't mine. She persisted, sent proof of my exit stamp, and refused to let the issue be brushed aside. Thanks to her determination, the visa was finally approved. Jenny quite literally saved my trip. Without her, I would have missed Hanoi yet again and lost the chance to finally visit Ha Long Bay -- something I had been looking forward to for years. Her professionalism, tenacity, and genuine care turned a near‑disaster into a success. Jenny went above and beyond, and I cannot recommend her highly enough.

Xin chào tất cả các anh chị. Em tên Thùy Dung, chồng em tên Jesse. Vợ chồng em xin gửi lời cảm ơn…read morechân thành nhất tới chị Jenny, người đã trực tiếp hỗ trợ hướng dẫn chúng em hoàn thiện hồ sơ làm thẻ xanh trong mấy tháng vừa qua. Jenny rất thân thiện, nhiệt tình, thẳng thắn, kĩ tính, cẩn thận. Chị dặn dò và hướng dẫn rất chị tiết cách chuẩn bị mọi giấy tờ. Vợ chồng em gặp trao đổi lần đầu với chị ngày 20 tháng 3, nộp hồ sơ xin thẻ xanh 24 tháng4, thật sự tụi em đã rất may mắn có cuộc phỏng vấn ngày 9 tháng 9 rất thuận lợi. Tại thời điểm e viết những dòng cảm ơn này, bản thân đã có mail xác nhận approval cả 2 đơn I30,I485. Em xin nhả vía cho các anh chị đang làm hồ sơ sơ cũng thật nhanh nhận kết quả tốt nhé. Sau 1 năm 9 tháng nữa chị lại hỗ trợ e nha!

We came here to get our photos taken for Canadian Citizenship, they were amazing! I came with my 4…read moresmall children ages 3-7, we were able to get the older 3 to take the photos perfectly but my youngest wasn't cooperating so I decided to come back the next day and try again, they were very understating. I came back the next day, I was nervous that my daughter wouldn't cooperate but Nina was absolutely amazing! My daughter loved her, she listened to everything she said and we were able to get the photo! The patience Nina has is so comforting, she went above and beyond for us and I am so grateful :) I highly recommend Delphi passport and Visa Services.

The service was here outstanding! They deserve 10 Stars…read more My wife and I needed passports and called Delphi. My wife spoke with Nina, made an appointment for the next day. We saw Alen and Nina, the process was easy. They typed the application, took the photos, they sent in the applications. A few days later, we got text messages saying our passports were approved and exactly one week from the calling Nina our passports arrived by overnight via UPS. If you need a passport, visa, etc. call them; you will be glad you did.