Worst dentist ever, she only cares about money! and she never numbs my tooth correctly.

Dr. Yvonne Chen is hands down one of the best dentists I've been to. She's extremely knowledgeable, patient, and takes the time to explain everything clearly, which really puts you at ease. I never feel rushed during appointments, and she genuinely cares about doing what's best for you--not upselling unnecessary treatments. The office is clean, modern, and well run, and the staff is friendly and professional. Appointments run on time, which I really appreciate. Dr. Chen has a calm, gentle approach that makes even dental work that I normally dread feel manageable. If you're looking for a dentist in Fremont who is skilled, honest, and actually cares about patient comfort, I highly recommend Dr. Yvonne Chen. read more

Everything from the other reviews talking about recommending overpriced items and shady billing practices is true. This dentist has been practicing for 20 years according to her website but somehow when my insurance gave her the answer that one of the services had a discount, she insisted she needed to be paid for that service somehow which meant REBILLING it as something else in order for the insurance to grant payment. My yearly maximum was already met which meant it came out of my own pocket. How someone practicing for 20 years can't get their billing straight is beyond me and seems incredibly shady. Whatever, maybe it was truly a mistake right? So next visit, I come back for some fillings and let her know that I was still having some mild pain in the tooth we had done a root canal/crown on last time. Upon hearing this, she freaked out and said she couldn't do the fillings (that I had put off until the new year so my yearly max could reset, so already been waiting months for this) anymore and that I had to go see a different endodontist to see what was wrong with the tooth before she could do the fillings. I told her I've been through this whole thing before. I have one implant already that had 2 failed root canals and I think I am just a poor candidate for root canal since they rarely seem to work on me. No big deal, I'm mentally prepared if I happen to need another implant down the line. I'm more concerned about my mouth as a whole and putting off fillings that have already been put off for months seems unwise in exchange for a tooth that is likely a goner already. Upon hearing this, she told me if I felt that way I could find another dentist to start on the fillings now. So I went to her referred endodontist and he confirmed exactly what I had known deep down, is that I'm likely just a poor candidate for root canals due to the genetics of my roots having multiple connected canals that are difficult to treat. I told him I'd rather not retreat the tooth at this time due to my past experiences and he said that was fine. Went home from this appointment, scheduled a new appointment with a new dentist and canceled my future cleaning with Ms. Chen. I was content to leave our story at that, but later in the week I received a message from her asking how I was doing and confirming she received the report from the endo. I didn't respond, but a few days later I received a CERTIFIED letter of "Termination of doctor/patient relationship". This is something I've never seen in my entire 40 years on the planet. Much Googling explains that it's usually reserved as a last resort for patients who refuse to follow medical advise or are abusive towards staff etc. etc. Here's the kicker though, it was postmarked the EXACT SAME DAY she sent me the message asking how I was doing. So my best guess is she sent the message to me, then one of her staff alerted her to the fact that I had canceled my next cleaning and she got miffed about it so it became a "You can't fire me, I QUIT" type of 'getting the last word' scenario. I did everything she asked me to, including buying one of the expensive electric toothbrushes she insisted was better than the caveman manual toothbrush I've preferred for years. I was never abusive to anyone and was incredibly calm and patient through many frustrating experiences, including during a procedure where she gave me practically 10 tiny shots of novocaine over the course of 45 minutes. She insisted this was the best and safest way to do it. I've been going to dentists my entire life and never had to sit that long to wait to be numbed. Her style is very high strung and afraid of something going wrong. She had prescribed me 5mg valium for the root canal and forced me to call my dad to come pick me up even though I've driven on benzos plenty of times in my life. It's not like she gave me propofol or something... Oh and I couldn't call an uber because the uber driver might do something to me (her words). She also talks down to her staff constantly which caused a lot of second hand cringe for me. Nothing they do is ever up to her insanely high standards, but the staff are all incredibly sweet. Lastly, she was bashing one of my previous providers because he didn't have 50 million 5 star yelp reviews. I told her yelp reviews don't mean everything, but since she seems to think they do, here's another one for the books. UPDATE: New dentist found absolutely no cavities and no reason to do any fillings or replacing of fillings (same as my old dentist before Ms. Chen). Thank god I got away from this woman when I did... She likes to brag about her expensive equipment and now we know how she affords it all. read more

Dr. Chen has been my dentist since ~2015. I moved out of the Fremont area a long time ago and still chose to keep her, as she provides the best care that I've experienced. She is very detailed and in-tune with everything going on within her office. Dr. Chen is very welcoming and demands world class support from her staff. I highly recommend Dr. Chen. Thank you for taking care of me throughout the years! read more

As other reviews have noted, Dr. Chen will always tell you there's lots wrong with your teeth and is always pushing the most expensive treatments. You need to use this $200 toothbrush, you need to use $10 (per roll!) floss (that breaks apart in my teeth), the mouth guard from your last dentist is trash and Dr. Chen would know, she spends $5k on her mouth guard. I tried listening to her for longer than I'd like to admit and spending $$$$, but I'd come in for my general checkup and get asked if I was doing the same XYZ mentioned last time. Shouldn't you be able to tell? If not, what am I spending all my money and time on? Another thing, I've never been able to make a single appointment here without later getting a call about changing the time, even when the appointment was made only a week in advance. There's one more interaction that I'm still concerned about, but don't want to throw around large scale accusations without being sure. Let me just say that Dr. Chen said some things that definitely toed the line of appropriate to talk about in a professional environment. read more

I've been going to Dr. Chen for a few years now, always receive great care every time. My annual cleaning is done very gently by one of the team member. Also, I want to especially highlight the visiting doctor they have who specialize in wisdom teeth removal. He did my surgery in the most streamline, pain-free way possible. Beside the anesthesia shot pain, I didn't feel any other discomfort, even during recovery it wasn't painful. It was far beyond my expectations in all aspects. The surgery was throughly prepared and communicated before hand, speedy process, professionally executed, stress-free with only minor discomfort throughout the whole process. I cannot wish for a better wisdom teeth removal experience. Thanks to Dr.Chen's team help overcome surgery stress. Above speaking purely from my personal experience. read more

I had a traffic accident last year. As result, I broke three of my upper front teeth. I spent a half hour searching for the broken pieces at the scene. Later, I was noticed by the ER doctor that there's no use for those pieces anymore. For a while, I thought I would never look same again. However Dr. Chen did an amazing job on the restoration/repair my upper front teeth. The crowns look so realistic, and almost strong as the original. I'm very satisfied for the result. read more

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Love the all women dentist office. They have a messager in the dentist chair and fancy lotion in the bathroom! They all work well with each other and with the public. She also has a very gentle touch. I highly recommend her! read more

My son went to this dentist for dental cleaning. And (to my suprise) was told my son has ten teeth with cavity. My son just had dental cleaning with another dentist 6 months ago; and was told about minor cavity that he will monitor. So we proceeded to have them fixed with Dentist Chen. After fixing 8 teeth, we feel the quality of work has issue. Then stopped doing the last 2 teeth for cavity filling. Later, we went to another dentist for cleaning and check up. I specifically ask about any cavity (because there should still has 2 teeth with cavity per Dentist Chen's checkup), and was told there is no cavity. This makes me feel Dentist Chen likes to do unneeded work to get more profit. The more than 4 stars rating I observed does not match up my experience with this doctor. read more

Rude dentist and with mediocre service. Had a deep cleaning at this place, worse than any other deep cleanings I had, take more time to recover. Moreover they always try to charge you more by - Doing extra X-rays - Billing 2 times more than the original estimate - Telling you do some useless things - Hide information about your insurance I booked a cleaning and they send me pre-claims on additional fillings without my knowledge. And after I arrived, they don't want to do the normal cleaning and tell me my insurance would not cover it. And waste my time. When confronted, they simply blame everything on your insurance and you. I also found out later they are not in-network dentist which means I payed two times more than I should on top of the two times additional charges. And they never told me anything about it. So if you haven't read your 100 page insurance documents, don't come here. Lastly they make you wait for a long time even you arrived at the appointment on time. read more

I wish I could give zero stars. Eric the person who answers the phone is very unprofessional. This place will literally try to charge you for any and everything and say you have all these issues. They try to charge cancellations fees and not once went over their cancellation policy and Dr Chen has no care in the world to rectify issues regarding miscommunication by her staff. Stay far away, there are way more genuine Dentistry all around. read more

Bad experience with the whole office. They are untrusted and inconsistent on everything that can make money from you. The doctor is ok although some uncovered and unnecessary service is added to my treatment plan. The doctor said she CAN'T do filling before deep cleaning, so she required me to do both. But the front desk said I CAN do filling first this year to at least use up all my insurance benefits. They said inconsistent things just wanted me to spend money there, and makes me feel I should get a second opinion from other doctors. The front desk will keep pushing you for scheduling the next appointment, and you will have a tough time if you want to get your X-rays from them. I asked her to send my X-rays to my email address. She was always finding different excuse(someone else said she is not in office today, but she actually was there after I got angry with them. Then she said she misspelled my name before, which is ridiculous since she never asked for my name and identity before. Several days later, I still not got it, and she said this time she misspelled my email address!) read more

It is the most wonderful experience that I had in Dr. Chen's office. In the past, I had so many dentists told me that I will spend some big money for full mouth construction, and might need to remove all of my teeth, because I am diabetic so implant is not a good option for me. After talking to Dr. Chan she showed me the whole process step by step, she also working with other professional dentists to get a Second opinion, she tried to arrange appointment to fit my schedule. Over alI I had a beautiful smile again, thank you Dr. Chen! Fred Bee read more

Yvonne Chen, DMD - Me and my daughter - Cosmetic Dentists Near Me - Fremont, California

Dr. Chen is sooo pretty, nice, and she really cares about your oral health. After she did a comprehensive exam on you, she will let you know everything that's going on in your mouth, whether it's good news or not so good news, then she will make you a plan that will not be overwhelming you at all. Just let her know your concern, she is very thoughtful, and will always recommend what's best for you. She is doing sooo well on educating her patients. My previous dentist never explained why we did all of these, and what the purpose of doing them. Dr. Chen is different. She always spent so much time with me explaining everything to me in detail, until I am no longer confused. Every time at her office is a pleasant experience, bright and modern office, friendly and helpful staff, classical music, and Jo Malone candle (I know this is crazy). I highly recommend her to all of you. I go all the way to her office although I live in the city. It is essential to have a dentist that you are willing to trust, and I know Dr. Chen is the one. read more

Dr. Chen is one of the best specialists in Bay Area. She has been my doctor for more than a year. I had pretty bad teeth situation and now we are close to finishing the treatment. I got wisdom teeth removed, sinus lift for implants done, root canal and crown done. I appreciate how caring Dr. Chen is because I breastfeed my daughter and it's important for me to have as less anesthetic drugs as possible. She works with good team. I always know what is going on and what my copay is gonna be, no surprises ever. Also it is nice to receive phone-calls and zocdoc notifications about upcoming appointments. Thank you Dr. Chen for taking such a good care of my health. read more

(It's worth noting that I literally made a Yelp to make this review.) I have been seeing Dr. Chen as my dentist for 5 years now, and I plan on continuing for as long as I can. The office is Mandarin-Chinese friendly and offers a relaxing and comfortable setting. I used to hate going to the dentist and experiencing lobby room anxiety before getting my teeth drilled into. I don't share this feeling of dread when it comes to Dr. Chen's office. It's more of a "I'm looking forward to working with someone who's going to help me take care of my teeth!" feeling. This is probably because I trust Dr. Chen. I believe that trust is a major factor when it comes to choosing any sort of healthcare provider. Dr. Chen critiques her own work and is always focused on improving--a quality many professionals lack. In addition, Dr. Chen and her assistants are always very keen to ensure their patients' optimal oral hygiene in the long run. I remember them going over which electric toothbrush would fit best for my needs for my transition from high school to college. At the time I thought it was hilariously excessive, but now I understand how it reflects their level of service and dedication to the patients' oral health. (I still use that toothbrush to this day because it's A+) Lastly, the office not only gets the job done and takes care of your teeth, but also fosters an environment that makes it easy to communicate and feel at ease. Some patients may not care about friendliness, but I certainly found it pleasant to be able to have genuinely interesting conversations with members of the office. Dr. Chen's office truly, truly offers excellent care for their patients, and I would highly recommend them to anyone. read more

Dr Chen is an outstanding dentist and even deals very well with people who hate to have anything done to their teeth like me. She is calm, thoughtful, thorough and shares all treatment options and prices with you in a friendly and non-pushy way. The clinic is spotless and super modern and support staff very friendly and efficient. She also refers to excellent local specialists if needed. She will do her best for you. I have been with her for two plus years now and she has methodically dealt with a number of issues I had stemming from neglect. Dr John Driscoll read more

Dr Chen and her team have been providing exceptional care and services in my past 15 years with her Clinic. I had done many procedures there, implant, root canal and crown through out the years; not to mention cavities and yearly check up. And Dr Chen always provided detailed treatment plans and she brought in specialists for the best attentive dental care. read more

Dr. Chen is the BEST dentist I've ever seen. For 50+ years in my life, I was treated by many dentists, and I had terrible experiences with some of them. Until 10 years ago, a friend of mine referred me to see Dr. Chen. Since then, Dr. Chen has been taking care of all my dental issues. My husband, my daughter, and many of my friends have also switched to Dr. Chen. Dr. Chen is different from many other dentists. She is warm, considerate, and friendly. She explains and educates patients about oral health. Most importantly, Dr. Chen's professional skills make her outstanding! My daughter always admires that Dr. Chen has "magic" fingers. The results are perfect! The experiences are pleasant! I highly recommend Dr. Chen! She is the dentist you can trust! read more

At first, I thought this dentist was okay but then I started to see that she just cares about money. I got a cleaning done and she would use the tool to dig at the roots of my teeth. When I held up my hand and made a small noise to let her know this was sensitive and uncomfortable, she did not stop but just kept going. She did this to me several times. I have a gum recession issue too. Also, she would advertise floss and toothpaste for me to buy from her when I had no problem with the ones I had. Then when I mentioned a certain tool was harder for me to bear than the other ones, she lectured me about her practice and how she's not trying to rip me off and has my back when that is questionable. Now I have teeth that feel somewhat loose from her digging at my roots that were already worn down. This dentist charges you for unnecessary tasks included in a procedure to increase cost. She does a decent job if you pay her a lot of money but I would not recommend this dentist at all. Even her receptionist is in on cashing in and rude. read more

Dr.Chen is very patient and gentle. I'm with her for the last two years. I'm always very nervous on the dental treatment, every time she'll try her best to calm me and make sure I don't feel any discomfort. She'll even provide me a blanket to keep me warm while being treated. Her clinic is so clean and well designed. It's big plus. read more

Dr.Chen has been our famiily dentitst for more than 2 years now. Her practise is centrally located and the clinic is decorated well and kept clean. She takes utmost care of her patients and makes sure I have squeaky clean teeth when I leave after every visit. Dr.Chen also has a great team of assistants and they help out with questions about insurance and also get an estimate before so you know how much you would be paying. Dr.Chen also plans my treatment well by prioritzing my dental health and my insurance coverage. Dr.Chen is attentive to detail and she makes sure you have zero pain when undergoing procedures/treatment. It is rare to find all these qualities in one doctor and that truly sets her apart. Thank you Dr.Chen! read more

I can't say anything but wonderful with Dr. Chen's dental care. Dr. Chen is knowledgeable and takes her time to explain my dental health issues. Her office manger has been so thorough from following up on appointments and taking care of dental insurance coverage. Her team always makes sure that I have a proper oral care at home with each visit (I finally learn how to floss teeth!). Dental office visits are no longer least favorite routine anymore. I highly recommend Dr. Chen as your dentist. read more

I have been coming to this office for more than 20 years. Dr. Yvonne Chen took over Dr Walter Chow's practice for a few months. She remodeled the old office and looks like she renewed the office management software. Everything looks better, newer and even the staff is more efficient and more friendly. Her staff are extremely friendly and helpful!! I had a crown came out before my overseas vacation. Dr. Chen helped me to put it back and she even gave me a glue package for me to use for emergency repair if the accident happens again during my trip. She even taught me how to DIY for a quick fix. The next visit after my trip, Dr Chen thought that I needed to visit a root canal specialist. She even walked me to the specialist with my chart so that I could get the service immediately. I like Dr Chen's service because she is kind, gentle, knowledgeable, ethical and "painless"!!! I would recommend Dr Chen to my friends. And I shall come back to have half year cleaning on schedule. read more

Dr. Chen is an awesome dentist! I've actually been coming to this specific location for most of my life but it used to be very bland and very uninviting...but once Dr. Chen took over she completely re-vamped the place and gave it a much needed and up to date look. Dr. Chen and her staff are very professional and they all make every effort to make you feel comfortable (we all know it can be traumatizing at times). Dr. Chen is also a perfectionist and if something doesn't look right she and her staff will immediately correct it and ensure you leave in top shape! Her staff is also very friendly when it comes to scheduling and reminders. I not only receive a phone call to confirm my appointment but I even get an email confirmation. You can setup text alerts as well which is also helpful. Lastly, Dr. Chen understanda we're not all made of money. As a someone who is fresh out of college she is more than understanding that things can get a little pricey but she is very reasonable and can even work out payment plans if necessary. She's always there to ensure the procedures you pay for are necessary and done right the first time! I highly recommend Dr. Chen and her staff! You should look no further and schedule an appointment now! read more

The best damn dentist this side of the bay. Period. Her attentive care is what sets her apart. Also I want to praise her attention to details and personal attention she devotes outside of work to care for her patients. read more

I've been coming to Dr. Chen's office around five years. It is located near Washington Hospital in a small plaza. It can be difficult to find parking right in front of the office, but there is plenty more around the side. There is a small, brightly lit waiting room with a couple couches to flip through the mags or watch the large TV. This morning I arrived on the dot for my scheduled appointment, but I guess a other people wanted to get the turkey and cranberry out of their teeth too. I waited about eight minutes before I was seen. I think Eva is the name of the dental assistant that does the routine checkups. She is friendly and shares amusing stories while you have three things sticking in your mouth. I remember when I first started coming in, she used to talk to me like a grade schooler. Dude, I'm old enough to drink! I was happy she dropped that tone the next few visits, and it's not a problem anymore. Yvonne is also very nice and down-to-earth, and seems genuinely interested in what's going on in my life. She understands that some people can't be bothered to do everything a dentist would want, and will suggest reasonable compromises between dental hygiene and convenience. When it's not busy, Dr. Chen sometimes teaches interesting tidbits in dental anatomy, since she knows I was a bio major. As for the procedures themselves, they are good about asking you if you are comfortable, and are efficient with time. Normal checkups take less than 45 minutes. When you're done, they will hand you a goodie bag and arrange your next appointment. They accept card, which is nice to rack up those sweet cash back points. They are very persistent that you make your appointment, and will send reminders by email and text. I like it because I'm forgetful, but it might be annoying for others. Other than that, I can't really think of anything they can improve on. I highly recommend coming here to keep your pearly whites healthy! read more

In reading the reviews, I must say that I am not completely surprised. The negative reviews seem to be people who felt the Dr. wanted to "up-sell them" more stuff. Of course, I want my dentist to be straight with me on the good, bad and ugly of my mouth. Some of the bad and ugly will take money to address, but I don't want ignore it. My experiences with Dr. Chen and her staff have been nothing but positive. Dr. Chen was practical and thoughtful when explaining options to me. The two things most important to me in a dentist are competency (experience and training) and bed-side manner (particularly because, like many, I am uncomfortable being in a dentist's chair...although theirs gave me a massage!). Dr. Chen is clearly one smart cookie who takes her professional and ongoing education seriously. At the same time, she (and her amazing team) made me feel at ease with their gentle demeanor and empathic approach. It's taken a while for me to find the right dentist in the area. Thank you Dr. Chen and team! read more

I've been a client of Dr. Chen for over 8 years. Her practice and staff are great and do the best job. She makes me feel so comfortable every time I visit. Dr. Chen is always looking out for your best interest. If anyone is looking for a new DMD I would highly recommend giving her practice a call/visit. read more

Dr. Chen is great! I've been coming here for a few years now. Though I've since moved away to Los Angeles, when I am home visiting family and friends I make a point to schedule an appointment. The girl works on her day off just to accommodate my travel schedule! Do you know of any doctors that will do that for you?! She is honest and will make your teeth healthy again! She's younger than your mothers dentist so she's our age and a lot more relatable. Dr. Chen and her staff are super professional and this place is affordable for top quality dental care! read more

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Dr. Chen is the hands down best dentist that I've had in my life and I recommend her to whoever needs a good and trusting dentist. I've been going to Dr. Chen for 6.5 years and she really takes care of her patients and has great service and office. Everything is organized and clean. Dr. Chen is a great dentist because she focuses on every detail of your treatment, no matter how little or big , sees every patient in person and cares a lot about their dental health. With that said, her dental health advice to me has always been very helpful to me as a patient. I definitely recommend her! She's nice, pretty, and very good at what she does! You can ask her any questions you have during your visit and she will happily answer them to the best of her ability. I've had all my wisdom teeth extracted in her office and it was as pleasant of an experience as it could've been with all things considered-my teeth being extracted haha. Her prices are very straightforward and reasonable. If you're looking for a great rebuilt in the Bay Area, I recommend dropping by to see Dr. Chen! read more

Great experience: equipment is state of the art, place is very clean and the doctor is very detailed oriented. She looked extremely carefully at the x-rays, gave me the most comprehensive exam I ever had and her recommendations are spot on read more

Dr Chen is good for the 1st time patients. If you be consistent with her you are treated as taken for granted. My husband and I have been going to her mostly 2 or 3 times a year. Last experience for both us were like not getting proper attention at all. Last visit when the hygienist made me wait for the Dr and she couldn't make for whatever reason she called twice to make an appointment but when I was there She only give attention for 3-4 mins and it was done. read more

This is my first visit with Dr.Yvonne Chen and staff, and also the best experience I have ever had in a dental visit. To begin with, the support staff Amanda was attentive and gentle in doing comprehensive X rays and pano, as this is my first visit here. The equipments here are top notch. Amanda answered all my questions happily, and continued with some initial examination and educating on how to properly floss, while Dr.Yvonne checked in with me and started further examination and cleaning as required. Previously, I have had dentists who rush through and not even find time to explain the what and why. Though Dr.Yvonne is super busy, she explains everything that is going on and most importantly, walks you through proper dental hygiene and preventive maintenance. It was a great educational experience for me, and Dr.Yvonne's dedication to her job is showing in her work and attentive care towards patients. The visit ended with a discussion on toothbrush, mouth wash, floss tips and tricks, where Dr.Yvonne further answered my questions. I felt warm and comfortable throughout the visit. Though the location is a bit far from my home, the quality of work stands apart and I'm planning to continue with Dr.Yvonne. I strongly recommend her and you'd be very happy with your decision read more

VERY DISAPPOINTED...... Dr. Chen take over the practice from Dr Walter Chow when he retired recently. My family have been visited Dr Chow's office for 17 years. I would not recommend Yvonne Chen because of my bad experience with her office and her poor service. 1. Her office told me that they would accept all insurance previously accepted by Dr Chow's office, but that turned out not to be the case. I had to pay extra fee on my co -payment because Chen was not participated in my insurance network at time of service. 2. Most importantly, I have serious reservations on Dr Yvonne Chen's experience. She worked on my case and caused tooth sensitivity complications. At the end, I had to get help from another Dentist Stephanie Wang to fix the issue over 4 office visits to desensitize the tooth. 3. I was charged for a limited oral evaluation that was not performed by Yvonne Chen. The service was offered by Dr Stephanie Wang as one of the corrective procedures to undo the damages caused by Dr Yvonne Chen's. 4. The fee charged by Dr Yvonne Chen's service is much higher than other dentists in Fremont. The charges reported to insurance company for the same regular cleaning services of my family members performed by another Fremont dentist in the Mission San Jose area are almost 50% lower than Dr Yvonne Chen's fees for my regular cleaning. Chen`s office over charged bills and poor services which I do not recommended to any other patient at all. read more

Dr Chen is a fantastic dentist. I recently switched over from my old dentist who did not maintain my teeth at all, and I'm happy to say that I've found one who loves to do her job! Dr Chen is a bit of a perfectionist, which is something to love in your dentist. I mean honestly, who wants a dentist who's going to do half-ass work on your teeth?! She's very honest about what work you need to have immediately done to your teeth and what options you have. She's also great about taking your budget into account, she realizes not everyone's made out of money bags! I've gotten tons of work done (by tons I mean, I lived at the dentists for 2010-2011) and shes wonderful! I even FELL ASLEEP.. AT THE DENTIST! Gentle hands are what its all about! She also has tiny hands which means its not going to feel like shes shoving all 10 of those phalanges in your mouth cavity, more like 2 :] She also just got her office redone, and it looks amazing in there. I'd go hang out in there even if I wasn't getting work done. Bottom line? If you need work done on your teeth and you don't want to be sedated to get it done go to Dr Chen. read more

First of all, I never write reviews, so the fact that I took time out to write one should tell other readers how important this was to me. I had the same dentist for ten years, but I mentioned to a friend that I wasn't totally satisfied. He suggested I have a consultation and cleaning with Dr. Chen, who his whole family had used for years. His teeth looked great so I thought why not. I can't believe it! I thought all dentists where the same. I've probably had five or six Dentists in my lifetime and that's the way it seemed, but the first thing that impressed me about Dr. Chen was the thorough cleaning I received. No one had ever spent that much time and precision cleaning my teeth. My previous dentist had me in and out in ten minutes tops. Dr. Chen's hygienist removed plague from years of superficial cleanings and they showed me exactly what had been missed and how I could prevent it in the future. Then, unlike my previous dentist, Dr. Chen, consulted with the hygienist and me to conduct a complete analysis of problems that would occur if I didn't make some changes in my dental care. The great thing was, she didn't make me feel bad about it, and she wasn't an alarmist. It was all very positive and made me feel like I could keep my teeth and gums healthy forever with just a few simple changes that she could help with. I really had no idea how bad my previous dentist was until she pointed out some things that he had worked on. It was pretty clear that he had done a quick and sloppy job, but she never talked poorly about him, she just pointed out what we needed to do for proper lifetime maintenance. I had never had that before!. She actually took time to get to know me, my background, what types of food I like, anything and everything that could possibly have an impact on my mouth. It was a breath of fresh air. What a professional with a holistic approach who is not out to just make a buck! After all, she couldn't bill the insurance company for the time she took to get to know my habits and develop a total care approach going forward. They don't pay for that, so it shows how much she cares and that she is proud of her work! This is the type of dentist that would be embarrassed if a patient of hers had a problem and she just simply is not going to let it happen. Amazing. I didn't know people like this existed anymore. I saw someone complain how the deep cleaning took them a while to recover from. Well, the cleaning was much more than I was used to, but it didn't hurt and there was no recovery time, but I guess if you are used to a hygienist that doesn't actually clean your teeth it might feel different. The good news is, after they get rid of the years of plague you've built up from your current sloppy dentist it is much easier. I've been back for my second cleaning and since there was less plague, it was much easier, but the first time actually felt good to me because I felt they were actually doing something, and like I said, no pain. Dr. Chen and her staff are true crafts people. It's funny, i saw one review say Dr. Chen was kind of a perfectionist. Ha, yeah, exactly the kind of perfectionist you want on your side. If you want to keep your teeth that is! read more

Where should I begin... Dr. Chen is just an entirely awesome Dentist! ANYone that is truly her patient will agree with me that she's the sweetest, most caring and considerate Dentist you have ever come across. I've gone to plenty of dentist before to know that certain dentists just don't have the "hands". The artistry of performing dental work requires gentle hands and extreme attention to details + patience!! Dr. Chen really has the tri-fecta! I know EVERYONE hates dental anesthetics injections, and most dentist does a pretty bad job at giving injections. It is my biggest fear seeing those needles come at me and actually FEELING the pain. But Dr. Chen is really good at giving injections!! I barely feel anything when she does it...and that really shows great skills in a dentist. Dr. Chen also has an eye for design; she has redecorated her entire practice into this modern HGTV-like space. It's really fresh and different for a dental office, which I love! No more ugly uncomfortable office-like bench or smelly carpet. Everything is modern with an open space concept. LASTLY, the staff are super nice people. Everyone are so friendly with smiles. And the lady that deals with dental insurance is SUPER. Dr. Chen and her will both go through the dental plan with you and show you all the $payments (explaining the amounts that the insurance will absorb and amount that you'll be paying.) They will work with you to make sure you get the most benefit and plan your treatment in a timely manner so you don't overspend out of your own pocket!!! read more

Dr. Chen is nice. Her service is good. But I have bad experience about the billing. Last January, we were billed by the service provided in March 2011. We were told to pay some co-pay for the service and we did. But we were billed more because they said the insurance company didn't pay so they asked us to pay for it. Several days later, we were billed for the another service provided in June 2011. we were told we don't need to pay any for the service because our insurance covered it. We even have a quote by email, but we deleted it because it was more than half years ago. Based on the explanation of benefit, it might be our responsibility. But I don't think we need to pay for the billing mistake caused by them. The worst part is Dr. Chen never returned my call for about one month. If their billing system is improved and it might be a good place to have dental service. But I definitely won't go back. read more

Not sure why it got so many recommendations with 5 stars,.. new patient here need to sign agreement for cancellation without TWO DAYS in advanced notification agree to pay $100 rescheduling fee! And they do are serious for it and emphasize even one day notification will need to pay the $100. I still sign that since I think 5 stars means they should be really good, yet I don't know why I only do the cleaning and they took more then 10 pcs X - ray... and say this is how they do things, every clinic has their own way and rules... okay, you must be really good that got five start,... then I requested the quote for my treatment and after next week I called back to follow up since I didn't receive any update, they said they are really BUSY! Okay, I do curious why they can have so many recommendations? Oh by the way, their cleaning is the most SLOVENLY I ever had! Also while the treatment, doctor asked me couple times if I want to redo my invisalign maintainer, after she kept asking, I asked what's wrong with my current one? She said nothing wrong, for easier cleaning purpose, but I already told her the reason I chose the current way to maintain is the plastic one so easy missing, why she need to keep asking?? To make more money by redoing the not necessary treatment?! read more