I don't know is why there is a chronic and consistent problem with CVS filling prescription…read morerefills. Every single time I call in a prescription refill, (every single time), there is a GIANT problem with communication and I must jump through hoops, do cartwheels, pull teeth, etc., to straighten out YOUR problem. This problem happens 100% of the time.
Once again it happened, YET again, when I called in a prescription refill for Lantus Glargine insulin. I called in, not only for the insulin refill, but I also called in for the needles. For each prescription, CVS told me that they need to call my vet for authorization for the refill. Don't dare tell me that I didn't call in both prescriptions. I KNOW what I did. I've been down this road several times, because CVS is so inept. CVS messed up, and messed up very badly, and you're looking to point fingers. You said that you were going to call my vet for both prescriptions. You dropped the ball. When I called the vet, they told me they never received any phone call. I asked the vet if they would call CVS, which they did........3 times. And you STILL dropped the ball and blamed my vet for not calling. And I STILL do not have the insulin, and I am NOW at such an emergency level, after waiting for almost a week to find out that you did absolutely NOTHING on your end. ABSOLUTELY NOTHING. They absolutely called. I NEVER EVER had this problem before with any other pharmacy. ONLY CVS. I am going to have to change pharmacies because I cannot depend on CVS to refill prescriptions. You have failed COUNTLESS TIMES. I cannot afford to give CVS another chance. I am going to transfer my prescriptions to another pharmacy. I have had enough with CVS's ineptness, extremely poor communication skills, and playing the blame game. I have put in 2 complaints already, and you NEVER improved your service. I am going to file an official complaint either Department of Consumer Affairs, Better Business Bureau, and your corporate headquarters, and on Yelp. I have had enough.
I tried calling CVS at 70 Princeton Hightstown Road in East Windsor, NJ repeatedly. No one ever answers the phone. I keep getting a machine asking stupid questions when all I want to do is speak to a human being. A human being NEVER EVER picks up. I just get that stupid machine that does not understand what I am asking. Then I called the main customer service number, and after pressing countless buttons to select countless options, I FINALLY FINALLY FINALLY FINALLY FINALLY got to speak to a customer service rep, who gave me yet another number to call. When I called that number, the person asked me about 30 questions, when ALL I WANTED TO KNOW WAS THE STATUS OF MY PRESCRIPTION REFILL. I was becoming extremely frustrated at her because there is no reason I had to waste 10 minutes of my time answering endless stupid questions before I could tell her why I'm calling. Even with answering her questions, she was steering me in the wrong direction. She asked me if I am a new customer. She asked me if I wanted to set up an account. She had no clue why I was calling. I asked her if she was going to ask me for my bank account next, or my mother's maiden name. After wasting all my time, getting absolutely nowhere with this lady, she finally said I called the wrong number. The wrong number was given to me by one of your reps. IS ANYONE AS CVS COMPETENT? I am past the point of absolute disgust with CVS. I am done with CVS.