If buying a car is needlessly difficult, should you expect that having your vehicle serviced be…read morepainless, and straight-forward, especially at a luxury car dealership? NOT ALL DEALERSHIPS OF THE SAME BRAND ARE THE SAME. I'm familiar with Thompson, having leased another luxury brand from them for close to a decade. Same ownership, different management. Big difference. Huge. Since the service department opens at 7:30am, and I had a scheduled appointment for first thing on Monday morning, when nearly six (6) hours passed, and I never received a call with an update, I decided to call. This was my 1st time at Thompson Lexus Willow Grove's Service Department, and the 1st service on my Certified Pre-Owned Lexus. I was assigned a service member, and I couldn't have had a worse hand dealt to me. Patrick Applegate. Apathetic. Lexus makes phenomenal and reliable vehicles, and the brand, as well as its corporate team in the US are exceptional. So, when I asked Pat the cost to fix the molding around and under the window, and if it's something Lexus would cover, his response was "unlikely since the mechanic said it looks like someone tried breaking into your car." I asked if he could speak with his manager, and Lexus, and he stated he'd call back, which he did. He stated his dealership wouldn't cover the cost. He asked if I was going to move forward with the repair. I stated that,"I'm going to contact the GM where I bought the vehicle, in case Lexus won't cover it", he stated that he'd order the parts, regardless. The estimate was just under $664, with $497.94 being the total for two parts, and $165.95 for labor. I contacted the GM of the Lexus dealership in Englewood, NJ. His response, "if Lexus won't cover it in good will, we'll pay for the repair". Once again, different dealership, different leadership, different business acumen, and different mindset. Tuesday morning, I never received a call from anyone at Thompson Lexus. By 12:31pm EST, I called, and was informed Pat wasn't in. I was connected to Matthew Buglak. Matt is personable, empathetic, and immediately took ownership of assisting me. The manager of the service and parts department, Mark Ambolino, was on vacation. No one had called Lexus corporate. The mechanic was out. There was no system in place so anyone would've followed through for Pat. Matt had me picked up, and brought to the dealership, to get a loaner vehicle. Mr. Buglak is relatable, professional, organized, empathetic, and cordial. All the paperwork was ready for my signature, and the vehicle was waiting and clean. At 8:10am EST on Wednesday, Pat called and told me his manager called Lexus, and the repair wouldn't be covered. Every question or statement I made was followed by one word from Pat, "ok". His lack of energy, care, concern, and disinterest were extremely obvious. Also, how did he already have a response from Lexus' corporate offices by the time he called me? I got off the phone and contacted Matt, to request that he be my service advisor. Thereafter, I called Lexus, who agreed to pay for the repair. I conveyed that Thompson had quoted me 70% over Lexus MSRP for the B-Pillar Trim, and 43% over MSRP for the Door Run. When the loaner was picked up by a driver, and my car was returned, I immediately noticed that the car was NEVER washed nor vacuumed. That's Thompson Lexus of Willow Grove. No indication on the invoice of what was replaced or filled with the maintenance, and the space when the next maintenance is due was left blank. They are a poorly managed dealership with bad communication, and many lazy employees. They didn't put in effort to deliver for me with Lexus corporate; that was my relentlessness. Again, Matt Buglak is a phenomenal guy. If you must get service done at Thompson Lexus of Willow Grove, because it is your only option, request Matt- the person who should be elevated to manage the service and parts departments, as well as hire, train, retrain, or let go of complacent, neglectful, and/or indifferent employees who don't bode well for the superior Lexus brand.

Bad experience especially for being a Lexus "luxury brand". Drive the extra few miles and go to…read moreanother dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car doesn't get driven much at all. I've needed to jump the start the car MULTIPLE times before I took the time and went the dealer for a battery replacement. There were stored DTC's for battery if they scanned the car as well. The drive to this dealer is about 35 mins and I used the car for some errands as well that day prior, so it did alot of driving before arriving day of (battery got a nice charge from all the driving). They tested the battery and after sitting there for right under 2 hours I get told they are NOT replacing the battery and I need to wait for it to die again, waste my time and tow it there. The best part is yet to come I get charged $42 for a battery test which is literally free at any other brand dealers, auto zones, pep boys wherever pretty much. 3rd new Lexus and very unhappy customer.

Very quick to schedule me in, very fair prices, and everyone I interacted with was pleasant and…read moreprofessional. Couch I sat on was good too. 10/10.

Brought my car in for new tires. Matt gave me great advice, was friendly, and did an amazing job at…read morea very reasonable price. Will definitely come back in the future.

Excellent Job.... My mechanic couldn't figure out why my, "Service Transmission" light was going…read moreon and off. So he sent me to Meenan. They pinpointed the problem, fixed it and now my car runs better than before... I gotta say it wasn't the Transmission at all...

This shop is completely unethical. I called to ask how much they'd charge for a rebuilt…read moretransmission on my 25-year-old car. I clearly explained my situation--that I didn't want to put money into the car, just wanted a price. The guy insisted he needed to see it, saying it could be something else. Thinking it might be a minor issue, I brought it in. All he did was check the transmission fluid level and scan for codes--both things that require no special shop skills. Then he told me I needed a brand-new transmission, not a rebuilt one. The kicker? He charged me $175 for doing almost nothing. If you're planning to have your transmission replaced, maybe they're fine for that. But for me, their customer service is a zero. I checked my own fluid and code scans are free at AutoZone--though I never had a check engine light, so no codes would have shown anyway. To make matters worse, they also charged me for a part I requested a refund for, which was never replaced, and they never refunded me. Terrible way to do business.

It all started with a small taillight bulb. I was treated with warm welcome and genuine listening…read moreand given options. The light bulb was ordered by Tom S. Unfortunately I needed to wait until inspection, due to personal difficulties and the patience was commendable. I really appreciated the kindness and support as life seemed to be out of my control. After the thankfully passed inspection, the car battery had been struggling in cold weather. So as my CBA Mechanical technician Matt was examining the vehicle and battery the alternator gave up. I appreciate how Tom Steven's, CBA Service Manager, careful checked together with Matt all options before deciding that I needed a new alternator. And to make matters even better, they helped me find a replacement alternator that was reasonably priced and quality condition. Since my car is older I was not wanting to pour money into repairs. The communication given to me and updates was so helpful and comforting. I was always aware of what was needed or happening. The diagnostic report and videos on each car concern was outstanding! And I mean outstanding and very informative as to how my vehicle is performing and why certain maintenance must be done. No pressure just made aware. Thank you Tom and Matt for making my car better and safer. I recieved and oil change, steering and brake fluid flush. And even more was able to have my headlights cleaned and trunk mechanism fixed so it wouldn't not fall on my neck. These many decisions were made together and the bill was not a regret but a privilege. The writing of this review is not just to praise Matt and Tom who were the best, and Chip, CBA owner, who shuttled me home and brought me back at completion of vehicle inspection, maintenance and several repairs. I really want to let anyone needing car care and /or repair service to try CBA. (Christian Brothers Automotive)!!! I truly recommend Christian Brothers Automotive! I want to close with a big thank you to AJ, Patrick , Anthony who answered my calls so welcomingly. Also Chip who helped me get home and back. So so good of you!!! And of course Tom Steven's who coordinated all the concerns so relaxingly and smoothly between Me and my Service Technician Matt, who gave quality workmanship and a more functional and safe vehicle for me to drive now!! Thank you Christian Brothers Automotive staff - what a team! I am glad you are here!

I had a very disappointing experience at Christian Brothers Automotive (Montgomery Mall, 565 DeKalb…read morePike, North Wales). My son brought in our car to have both rear brakes replaced. He provided the parts and was quoted about $300 for labor. The shop only replaced one rear brake, discovered the other caliper was seized, and then reassembled the car without calling us for options. Afterward, they informed him the vehicle was unsafe to drive but still charged the full $300 labor fee -- despite not completing the job. To make matters worse, they didn't even have the caliper in stock, leaving us with no solution. This was unacceptable. The lack of communication, releasing an unsafe car, and charging full price for incomplete work shows poor customer service and questionable business practices. Customers deserve honesty, fair billing, and consideration for safety, none of which we experienced here. Thomas Stevens was very dishonest, stating that we resided out of town on our invoice, when we live 15 minutes away from this location. Here at this location, they consider everyone else's position, but the customer. Their practices are unethical, immoral, and unjustifiable. My recommendation is that you search elsewhere for your automobile services as this franchise is anything but Christian based. I have reached out to the owner and I am waiting on a response. I will update this Post upon hearing from the Owner, Chip Eissler. I'm not sure if they're even recognized by the Better Business Bureau. I will look into it.

Sales associate Joe DeFillipo, at North Penn VW, made the entire experience of purchasing a car…read moreincredible. He not only facilitated the sale seamlessly, but he went over and above to incorporate many teaching points about the car's complex options as well. No other car salesman that I have encountered has ever gone to the lengths that Joe did. He definitely turned an otherwise joyless task into a fun experience!

My check engine came on my VW. I went to NPVW on 309 and made an appointment. There were several…read morereminders of my appointment. Good communication. I waited for the car. I also requested an oil change. Jim visited me in the waiting area and told me the evap sensor was bad. The repair was under warranty. I paid the bill. I received a call they charged me too much and credited the overcharge. Honest people at North Penn VW. They washed my car. I am very happy with my experience. Nice dealership.

One of the best car buying experiences I've ever had!…read more I found a car I loved out of state, and within 24 hours of my first contact with the dealership, I was driving it home. The entire process was incredibly smooth and efficient. Everything was handled over the phone, and they even arranged transportation for me. When I arrived, my salesman Paris was waiting at the door--ready to go! Greg, the sales manager, made sure the entire experience was clear and hassle-free, just as I had asked. He went above and beyond, shopping around for the best financing rates without causing unnecessary hits to my credit--something I truly appreciated given my past experience with identity theft. They were incredibly respectful and supportive of my need to be cautious with personal information. Nicholas, the finance manager, took his time to explain everything in detail. He didn't push unnecessary add-ons but instead recommended only what was useful, which I found very refreshing. Everyone I interacted with--both over the phone and in person--was professional, helpful, and kind. The dealership is also conveniently located, which made things even easier. Highly recommend!

We purchased a used 2023 Yukon XL from this dealer. They insisted that we include their added…read moresecurity system, which we did not want on the vehicle at a cost of $800. When we picked it up the battery was dead so they replaced the battery. Less than two weeks later, after the vehicle sat idle for two days, the new battery was dead. We took the vehicle to a GMC dealer near our home and they installed another new battery, which also went dead after letting the vehicle sit for a few days. It was finally diagnosed that the after market security system they had installed was draining the battery because it had been installed improperly. Since removing their security system, everything has been fine. We have emailed and mailed them with no response. Terrible customer service.

Trust me. Don't come here…read more They are not specialists. They used to be but not anymore. Seriously.

Well, it gets worse, seems the repair they did was no good. Going through my service records and…read moresee a year later the water pump they installed had to be replaced. So definitely not a good installation. I just couldn't recommend this place anymore.

Had my inspection done here in May, and it went exactly as it should. Straightforward,…read moreprofessional. Done in a timely manner. I had a separate issue regarding turn signal sounds, he researched the issue, and gave me a good price for whenever I was ready to get that looked at. I went to a different shop recently because Knapp didn't have any appointments available, and was a terrible mistake. Shop local, shop this place. (Not open Saturdays)

Knapp's is a true example of an old school service station. They pump the gas as well as perform…read moreany and all repairs you may need. They are straight forward & do not play games the way some others do and your can rest assured that your " baby " will be like new when you leave after having work done. The few times they did work for me, I had no complaints and was quite pleased that they discovered some other issues & fixed them before they cause a bigger problem. Can you ask for anything more ??