I had my phone in my right hand. My rabbit was looking especially handsome so I scooped him up with…read moremy left hand. I a) never "scoop" the bunny, and b) never do it with my left hand. Sensing my lack of confidence he began squirming (read: bucking like a bronco). In an effort to make him comfortable my phone dropped out of my hand... And the screen cracked. We knew AT&T would do nothing for us but having never experienced a cracked phone screen before, we went to see them anyway to ask their advice. Us: "Hi, we have a cracked screen and while we know you don't fix them we were wondering what you suggest we do." Angry Employee: "Well, we don't fix cracked screens." Us: "Umm, right. We know. We were just wondering what we could do." Angry Employee: "Absolutely nothing. And you're not up to switch out phones for a while unless you want to buy your phone outright. There's absolutely no way we would ever take your broken phone, so buying it is your only option." Us: "It's not broken." Angry Employee: "Right, but the screen is essentially broken. So unless you want to buy your phone outright, there's nothing we can do." (It's important to note that when I started talking to him directly, he only looked at and addressed my boyfriend.) Me: "Okay, well does AT&T have a preferred screen repair store?" Angry Employee (to boyfriend): "Pardon me?" Me: "There are like three screen repair places just in the mall, I'm sure people have come to you with broken screens before. Do you suggest one more than the others?" Angry Employee (to boyfrend): "I really can't help you. We don't deal with broken screens." Me: "But you've heard from other people which screen repair place is better than the others, right?" Angry Employee (to boyfriend): "Unless you want to buy your phone today there's absolutely nothing we can do to help." So, I've been thinking how you - the AT&T of the Maine Mall - can actually help. Here are just two examples of how customer service works the next time someone comes into your store with any question: 1. Don't be patronizing to your customers. 2. It's okay to go off script. Really, try it. These simple things may just help both you and the people who are coming to you - GASP! - happy.

I stopped into the ATT store in shear frustration after spending 1 hour on the phone with ATT call…read morecenter. I am a longtime ATT customer, and was ready to stop all my business with them. I went into the ATT store to vent, so they knew what sort of frustration I was feeling. I was steaming mad. Cody calmly went through my problem, said he needed a little time to get manager assistance. Within 20 minutes he had my account all fixed. Cody was a hero. He saved a customer.

Need serious customer service help. I felt completely ignored. I was still waiting after 1 hour…read more Very sad! They need more people working here.

I just had a great experience at this Verizon. Which I totally was not expecting to have!…read more I'm a sad phone owner that HATES upgrading and leaving behind my phone models. (Razr, I miss you.) I had a hard time giving up my iPhone 4 when it died, and after 3.5 years of owning an iPhone 5, I dropped it on a mountain summit and obliterated the front and sides. Expecting/hoping to replace the screen and be on my way, I went to Verizon to see if they could help. Right away, they let me know I should go to Apple to get my screen fixed (which I've done and it's less than satisfying), or I could pay less and upgrade to a new phone. I was so sad to have to abandon my iPhone 5 for a 6s (yes I'm SUPER AMERICAN, I know), but the salesman, William, was so helpful and really hilariously attentive to my needs. He broke down each month's fees, was straight up about costs and taxes, and patiently explained the new FCC regulations regarding the two year contract/month to month agreements. All in all, I walked out with a new iphone, cheaper monthly bill than previously, case, and glass screen protector for $150. This salesman clearly knows what he's doing. I'd try to get him when you go- he seriously knows his stuff and will help you in any way you need. I usually DREAD phone appointments, but this was actually enjoyable and helpful. Great job, Verizon, for hiring this guy! Having sincere salespeople makes me want to go back whenever I have a phone issue.

I recently needed to replace an old cracked screen phone and went to this U.S. Cellular location. I…read morewas looking for a particular iPhone model and color and called ahead to verify it was in stock and the customer service in store picked right up and said they could hold it since it was the last one they had in stock no problem. Thomas, my wireless consultant, was knowledgeable and answered all my questions about the phone as I had more than a few since it was a big upgrade from the phone I had last (iPhone 6S to iPhone Mini 13!). He also was straightforward with offering, but not pressuring re: options to change my plan and other aspects of the paperwork. Last he helped place screen protector and transfer all I needed. So all in all a five star customer service experience. My only gripe is this location, being in the mall, it has taken much longer other times in the past to get help when they are busy with only two or so areas to help customers get setup and that has led to longer wait times- so I'd call ahead like I did if it's a busier time a day. I also think for how long I've been a customer for they could offer money off accessories or a new phone . Obviously service varies depending on where you live and travel, but US Cellular has been good to me so I'll stick with them.

I switched service from Verizon. Bad idea. I have no service inside my home. Absurd. I returned…read morethree times for help and they provided nothing but excuses.

I had service for like 35 days . The customer service rep told me It would be about $80 for the…read morefirst Bill but would not give me a set price . Before the first Bill came I got a notice that $29 a month would be a charge for bringing my old phone which I did not want a contract on , I would just buy a new one if there was a problem . the monthly bill came it was over $160 , no where near the estimated price and the service for internet was dropping off every week .I got a better deal else where and cancled my T-Mobil . Now they send me bills saying there sorry to see me go and want more money like I have a loan with them . It's a very big scam , Run from T-Mobil - just a trash company .

Steer clear & double check all of your bills/ information! If I could give them no stars I would. I…read morerecently switched carriers and needed the final bill to pay off. Come to find out the incompetent manager attached the bill to a line with no device connected & now as a result I am responsible for a $630 bill! AT&T would have paid this off only now it's not possible because of the incompetent management of the South Portland store. Awful!!!

My husband and I have been customers of this store since it was located on Broadway near Willows…read more The staff was, and continues to be, incredibly helpful and attentive to our needs at both locations. We've continued to keep AT&T as a carrier in large part due to the excellent customer service we received at this store. Can't remember the name of our representative but he was at both locations and is top notch! Theresa W

From the owner: AT&T, serving over 81 million wireless customersread more

I came in to this store having issues with my 5-line account, Nik was super helpful explaining…read morethings and fixing every single thing possible, I am one of the satisfied customers, highly recommend this store!

Things are getting better at this store. I wanted to get a Samsung Galaxy S8+ from a store and not…read moreonline. When I entered the store I was greeted politely by Tim Farr. We had a pleasant conversation about what my needs were. He was friendly and knowledgeable and what he didn't know, he would research. We went to the display where I made my decision between models and he went to get a few phones for my inspection. No pressure, no tactics, just straight answers to my questions. He transferred my data from my old Samsung phone, checked to make sure everything migrated and spent some time going over my phone so I would be a it familiar with it before I left. As far as customer service is concerned, this guy rocks. In fact, when other customers entered the store, they were greeted by other associates. Everyone was polite and welcoming. The store was clean and well stocked. There is no reason not to come here and get your AT&T products.

I brought my Samsung in with a broken screen , and they were able to fix it ( so I wouldn't lose…read moreeverything ) , cheaper and easier than buying a new one . It was done in less than 90 minutes . They were courteous and pleasant . So happy I went to them.

My Hero!!!!!! I had broken my phone. The screen was cracked and the phone was bent. I brought it to…read moreverizon, because I had pictures on there that I wanted saved to the cloud. It was still on at the time, but it wouldn't take a charge. The guy at verizon told me he had backed it up to the verizon cloud and once I got a new phone, all of em should load onto the new phone. Unfortunately, something went wrong and my photos were not there and the old phone would not turn on. I brought my phone to the phone medic, and he managed to get it charged and turned on so that I could retrieve all of my pictures. Normally I wouldn't care about the pictures, but they were of my son from the day he was born. Thank you so much!!!!!!

Josh was AMAZING!! So helpful and patient with my laptop trade in process. I was so grateful to…read morehave personal guidance on the best new laptop for my needs.

Can I give this less than a star?…read more Set up an appointment to have my battery replaced. Told it takes an hour. Brought an old iPhone 11 Pro in. Turns out appointments mean nothing at the store, phone should be ready in 2 hours. Fine. Come back. Battery installed fine but the phone didn't pass done control panel test. Essentially store broke my working phone. But will order an iPhone11 pro as a replacement for a 90 bucks. BS. I had a working phone and the store killed it. Needed a phone for travel that following Monday. Took 5 trips to store to resolve all the issues. Between the measly 40 dollars in credit they gave me, to the attitude from managers struggling their shoulders. I'm going to be switching to off iPhones after this.