We had the absolute best experience today shopping for wedding rings, and it was all thanks to…read moreGracie. From the moment we walked in, she was incredibly knowledgeable, patient, and genuinely kind. She explained everything in a way that felt approachable and never overwhelming. What I appreciated most was that she didn't come across as "salesy" at all -- she felt relatable, warm, and truly invested in helping us find the right fit rather than just making a sale. She anticipated needs we didn't even realize we had and made the entire experience feel special and memorable. Shopping for wedding rings is such an important milestone, and Gracie made it feel even more meaningful. If you're looking for someone who is sweet, professional, and truly cares, ask for Gracie. She made our day.

I first off want to say the sales lady, Mikayla was great. After I submitted the order everything…read morewent down hill from there. I was told 2-3 weeks for expected delivery time, but got delayed about two more weeks, no big deal. Then Brilliant Earth reached out again saying there will be more delays because they damaged the gemstone and it is now irreparable. They tried working with me by offering me less than / subpar alternative gemstones that were either smaller in size or less quality. How does it seem fair to make multiple mistakes on their end but to make up for it by offering much less in return?

You'll never find the jeweler to perform the "annual inspection and maintenance." I put a…read morethree-star for the manager and sales guy that sold us the jewelry and they're not there anymore, so... Greeted(?) by the bouncer who didn't know I had an appointment, not really an issue for someone like me but I figured they would know of appointments and if the jeweler was in. Which is what the front desk asked with an inquisitive bad attitude that was clearly pointed towards the bouncer. Anyway, you'll never get the jeweler. My wife has been able to get ahold of the jeweler a total of 3 times in the eight years we've been married. She should have been able to see him at least 8 times including today, right? Believe me, she puts in the effort and I'm done hearing about it. About my wife's wedding ring bumming her out, I'm tired of hearing about it. About an agreement that was contractually made and not being fulfilled, get it? Yall aren't running the store correctly if all you have is one jewelry technician. And it does seem as though they only have one guy there, said he was off attending training... he's off Sundays and Mondays, and don't make a reservation online, it's better to call. I mean, are you running a business or doing what the jewelry tech who's in training (and according to some other reviews he's not that good) says? This location is in the middle of Baybrook Mall area, it's not a cheap area. Having the bouncer at the door and not at a clipboard with additional responsibilities might be a myopic take. Are yall going to be the first store that drags down the value of the area? You gonna tank a jewelry business you've been blessed with and the surrounding area with it? Doesn't sound like people who should be responsible trading diamonds and large quantities of revenue. Sounds like you're not appreciating the blessing you have. Why would I shop there with a bunch of people who can't see the good things they have in their face? How are they going to take care of the things they promise me if they can't handle scheduling? Oh, wait! They didn't take care of my things they said they would! Silly me, this store is already like that! How could I miss that while typing it down! Haha, lol.... It's not great, they're so ready for thieves they forgot they sell services and jewelry.

We bought my wedding set a few years ago. We were treated like royalty when we were buying it--…read morehowever have had nothing but problems since. I have had my bands put together and it was done so badly- not only does it make my ring set look terrible, it's actually broken. We took it in yet again today- we were really hoping to see about getting some type of credit to upgrade my entire set (aka they would've probably made more money off of us) however they refused to do anything except fix it again. This experience has been frustrating, time consuming and down right ridiculous.

The man working is super nice and does a great job. I came it close to closing but he fixed my…read morewatch band for me on the spot and for only 24$. It was super speedy and looks wonderful. I will definitely come back again

Overpriced & bad quality! Had an item repaired that broke right after I left the repair store…read more They charged me $60 for a clasp replacement which was almost what I paid for the bracelet itself. The clasp broke a week after they fixed it. They would not honor the warranty on the clasp and tried to charge me to replace it again! Why would I continue to purchase items that break and they will not honor a warranty! Do not recommend getting your jewelry repaired here, go somewhere that guarantees their work and honors a warranty. This place has very poor customer service.

Treat people like $ and no compassion. Stay away there are far better places. They take your…read moreproducts for repair or purchase quickly but that's where their service stops.

A Truly Exceptional Experience with Ashley at Jared Jewelers…read more I cannot say enough about the incredible care and dedication Ashley showed throughout what started as a complete disaster with my wedding bands. What could have been a heartbreaking experience was transformed into something genuinely meaningful because of her compassion, professionalism, and determination to make things right. Ashley didn't just fix a problem--she owned it. She went above and beyond in every possible way, taking the time to listen, understand, and make sure I felt supported through the entire process. She treated my situation with empathy and respect, and it was clear she genuinely cared about the outcome. The ring she helped create to make things right wasn't just a replacement--it was a masterpiece. She poured her heart into ensuring it was perfect, and the result was beyond anything I could have imagined. It's stunning, meaningful, and something I'm proud to wear every day. Ashley is the kind of person who turns a difficult situation into a reminder that there are still people in customer service who truly care. Jared's is incredibly lucky to have her, and I'm deeply grateful for everything she did for me. If you're looking for someone who will treat your jewelry--and your story--with the utmost care, Ashley is the one you want to work with. She is exceptional.

Let me start by saying I did NOT purchase my fiancés engagement ring or diamond here, but they are…read morestill getting 5 stars from me. I want to shoutout both the manager Lannea and the master jeweler Hector. The outside of the store is nice and clean as well as the inside. They have a locked door that is electronically unlocked from the inside once you walk in and get cleared by the staff member. Once inside, there is an armed guard right by the front door which I think is a smart move. I came here because I personally know Hector, used to work with him, and wanted him to be the one to work on my now fiancés engagement ring because I know his work is top tier. Being that this was December, I should have known that they would be extra busy when it came to repairs / sizings in general, but became a bit scared when I was originally told there would be a 3 week turnaround time when I needed it in one week. After I asked if I could pay for expedited processing, I was asked when I needed it by which is when I let the rep I spoke with know that I planned to propose one week from the date of my call. He asked to put me on hold to go speak with his manager (Lannea), and came back to let me know they could get it done for me by the date needed. I had such a big sigh of relief. Fast forward I dropped it off that Sunday, and picked it up the next Saturday morning for me to use Saturday night. When I say they took care of me, I feel it is a massive understatement. When it comes time to upgrade the diamond, I'll be coming back here because of such an awesome experience. Thank you Lannea and Hector!

I've loved Tiffany for years, which is why this experience was disappointing. After losing an…read moreearring due to what an associate described as a potentially faulty back, I was still required to purchase a half pair replacement at significant cost. Now I'm experiencing another structural issue with the replacement. I understand wear happens, but at this price point I expected stronger product support and quality control. This experience has made me think twice before purchasing from Tiffany again.

Product are so great! The display and store is incredible and beautiful. Customer service is not…read moregreat. Don't ask for Jeanie!

Thomason's is a wonderful family owned business that we've gone to for many years. Their prices are…read moreexcellent when compared to others. The main thing I love about Thomason's is the friendly, knowledgeable service. I trust them and that's not easy to find these days.

Thomason's has been in Pasadena for as long as I can remember. I bought my wife's engagement ring…read morehere and I would trust them for any jewelry needs. Staff is professional and thorough. These guys are top drawer!

The EZ Pawn store on South Shaver, Pasadena TX, sold me a 10K gold pendant as 14K for $594.99 and…read moretreated me badly when I asked for a refund; I had to threaten a small-claims case to get a full refund. I discovered the issue a year after the initial purchase date when checking my gold inventory with another dealer; usually the gold pieces that I buy are stamped, but the pendant was missing (or hiding) a stamp of its karat composite; additionally, EZ Pawn records will show that I NEVER buy 10K gold. I was an excellent EZ-Pawn customer having recently bought over $25,000 in gold jewelry (with several thousand more in layaway and about to be paid off); I felt confident that the manager would do the right thing, honor the transaction, admit to the error, and refund my money; afterall, I had the original receipt detailing the pendant description with a false Karat. Boy, was I wrong! On 2/27/26, I visited the store and spoke to the manager, Tameta (not sure of the spelling); I explained the problem, presented the pendant and receipt, and politely asked for a full refund of my money. The manager became confrontational and accused me of creating an issue when nicely asking for a refund. I was professional and polite; she wasn't. Then she tried to scare me off through intimidation by repeating that the sale was over a year ago. I responded that it didn't matter; that it was still deceptive trade; that there was a two-year statute for me to file a small-claims case if she continued to argue. Then she went gangster and started throwing condescending directives for me to shut up; again, I had only asked for a refund; she was the one lobbing accusations and making a scene to create a false narrative. She realized that I wasn't giving up and offered me $545.00, cutting off $50 from the amount I paid. I refused and insisted on the full amount of $594.99. Afterall, spot gold was trading at $5,250 that day, far above what I initially paid for the pendant had it actually been 14K - so, EZ Pawn cost me money as an investment. The manager said I had to wait while she called her supervisor but again tried to scare me off by saying it may take time for a call back. I told her to call, that I would wait; it was a simple response, nothing else! But the manager responded by rambling about me creating a scene. I didn't say anything after that; I just wanted my money and to get the hell away from this psycho! About 10 minutes later, the manager came out of the back office talking on the phone with her supervisor; she went to the cash register and counted out $595.00. She said EZ Pawn would "buy" the pendant for the amount that I paid, which was fine with me. She gave me the transaction receipt; she did not apologize to me. I said nothing, accepted the money, and walked out. Furthermore, during the past week, I am aware that EZ Pawn has drastically cut its pawn payouts; as mentioned, spot gold is now way over $5,000 but EZ Pawn is paying at a fraction of the value. Accordingly, EZ Pawn lost all of my future business. I warn ALL consumers to avoid this unscrupulous merchant. It has been my experience that EZ Pawn is careless, rude, and cheats their customers.

I went to this location on 06/20/2024 for a loan and was greeted by Priscilla. Her service as a…read morecustomer sales associate was so professional and outstanding. She was very helpful and showed to be a really great customer service provider. Even though she was busy answering phone, while also taking care of indoor customers were awesome. She kept her composure even though she was busy and was able to still help me diligently. I really appreciated what she was able to do for me. So if you need that level of professionalism, I highly recommend you to go and ask for this young lady who was so kind and helpful in taking care of me in a highly manner. Thanks Priscilla. cassandiey