My fiancé and I came here to pick out an engagement ring. Victoria helped us narrow down our…read moreoptions and compare diamonds. I found a setting I was absolutely in love with and she helped us pick a diamond in our price range. They answered all our questions and we felt very informed during the process. They also set and resized my ring very quickly and my fiancé was able to pick it up within a couple days. My ring is absolutely gorgeous. We got engaged four months ago but I still stare at it constantly. I've gotten a ton of compliments and random strangers comment that my diamond must be very high clarity... which it is! Would totally recommend Robbins Brothers.

You'll never find the jeweler to perform the "annual inspection and maintenance." I put a…read morethree-star for the manager and sales guy that sold us the jewelry and they're not there anymore, so... Greeted(?) by the bouncer who didn't know I had an appointment, not really an issue for someone like me but I figured they would know of appointments and if the jeweler was in. Which is what the front desk asked with an inquisitive bad attitude that was clearly pointed towards the bouncer. Anyway, you'll never get the jeweler. My wife has been able to get ahold of the jeweler a total of 3 times in the eight years we've been married. She should have been able to see him at least 8 times including today, right? Believe me, she puts in the effort and I'm done hearing about it. About my wife's wedding ring bumming her out, I'm tired of hearing about it. About an agreement that was contractually made and not being fulfilled, get it? Yall aren't running the store correctly if all you have is one jewelry technician. And it does seem as though they only have one guy there, said he was off attending training... he's off Sundays and Mondays, and don't make a reservation online, it's better to call. I mean, are you running a business or doing what the jewelry tech who's in training (and according to some other reviews he's not that good) says? This location is in the middle of Baybrook Mall area, it's not a cheap area. Having the bouncer at the door and not at a clipboard with additional responsibilities might be a myopic take. Are yall going to be the first store that drags down the value of the area? You gonna tank a jewelry business you've been blessed with and the surrounding area with it? Doesn't sound like people who should be responsible trading diamonds and large quantities of revenue. Sounds like you're not appreciating the blessing you have. Why would I shop there with a bunch of people who can't see the good things they have in their face? How are they going to take care of the things they promise me if they can't handle scheduling? Oh, wait! They didn't take care of my things they said they would! Silly me, this store is already like that! How could I miss that while typing it down! Haha, lol.... It's not great, they're so ready for thieves they forgot they sell services and jewelry.

I've loved Tiffany for years, which is why this experience was disappointing. After losing an…read moreearring due to what an associate described as a potentially faulty back, I was still required to purchase a half pair replacement at significant cost. Now I'm experiencing another structural issue with the replacement. I understand wear happens, but at this price point I expected stronger product support and quality control. This experience has made me think twice before purchasing from Tiffany again.

Product are so great! The display and store is incredible and beautiful. Customer service is not…read moregreat. Don't ask for Jeanie!

Treat people like $ and no compassion. Stay away there are far better places. They take your…read moreproducts for repair or purchase quickly but that's where their service stops.

A Truly Exceptional Experience with Ashley at Jared Jewelers…read more I cannot say enough about the incredible care and dedication Ashley showed throughout what started as a complete disaster with my wedding bands. What could have been a heartbreaking experience was transformed into something genuinely meaningful because of her compassion, professionalism, and determination to make things right. Ashley didn't just fix a problem--she owned it. She went above and beyond in every possible way, taking the time to listen, understand, and make sure I felt supported through the entire process. She treated my situation with empathy and respect, and it was clear she genuinely cared about the outcome. The ring she helped create to make things right wasn't just a replacement--it was a masterpiece. She poured her heart into ensuring it was perfect, and the result was beyond anything I could have imagined. It's stunning, meaningful, and something I'm proud to wear every day. Ashley is the kind of person who turns a difficult situation into a reminder that there are still people in customer service who truly care. Jared's is incredibly lucky to have her, and I'm deeply grateful for everything she did for me. If you're looking for someone who will treat your jewelry--and your story--with the utmost care, Ashley is the one you want to work with. She is exceptional.

Helpful folks. Quality products. Good deals. Shop here instead of Houston Diamond District.read more

I attempted to purchase a princess cut anniversary ring on Amazon. Called the company for help and…read morenever heard back from the company. The elderly lady that answers the phone acts as if I'm bothering her while she's at work.

Jazze did an amazing job helpings us narrow down a ring that worked for us. I learned so much from…read moreher and we are very happy with our purchase . Will definitely be coming back for more pieces .

I purchased a wedding ring from Brilliant Earth with the expectation that it would reflect the…read morequality and craftsmanship the company promotes. Unfortunately, less than a year and a half after purchasing the ring, one of the diamonds fell out. Brilliant Earth repaired the ring at no cost and informed me they would reinforce the remaining prongs by adding additional metal to help prevent future issues. However, only a few months after the repair, another diamond fell out of another location. What was most disappointing was not just the repeated failure of the ring, but the difficulty I encountered in getting the issue addressed. Despite Brilliant Earth's stated commitment to standing behind the quality and craftsmanship of its jewelry and offering a lifetime warranty against manufacturing defects, I had to spend a significant amount of time going back and forth with customer service before they finally agreed to repair the ring a second time. While I appreciate that the second repair was ultimately approved, I do not feel confident in the quality of the ring or in the company's willingness to consistently honor the guarantees it advertises. A wedding ring is a meaningful piece of jewelry that should be built to last a lifetime, and my experience has unfortunately fallen far short of those expectations. My wife and I decided that the ring will just be displayed on our nightstand. Understandably she doesn't want to wear it again knowing the previous issues we had. We purchased another ring from a local jeweler. Customer service at the Montrose location is excellent, and the people there have always been great to interact with. I just have a big concern with the quality of their jewelry.

My bracelet is black after three months. A waste of money if you're not buying gold from it don't…read moredo it!!!!

Had the best experience here. I went to the Memorial City location first and wanted a charm…read morenecklace made for my daughter. The sales person wouldn't even consider what I was inquiring about. I asked to speak with a manager and she informed me that she was the manager. She wouldn't ask the jeweler or anyone else if they could make a gold charm necklace out of a necklace that's not normally used for charms. So I came here. The jeweler was more than happy to assist us and the necklace turned out beautifully! The salesperson was so helpful and assured us it would be beautiful and it was! So happy that this establishment is nothing like the Memorial City location.

I returned for a pair of rings. As usual, the customer service was excellent. Everyone was…read moreattentive and our diamond expert, Natalie, is truly exceptional. She is incredibly helpful without being pushy at all and she is genuinely very friendly and just so sweet. I really feel like I got a great deal for my rings. I highly recommend!!

I'm not really sure how to begin with this place. Is it possible to give them 10 stars??…read more Absolutely AMAZING team; Ms. Vicki, Matt and Tamir on separate visits have left such remarkable impressions on our family. I wish I knew everyone's names because from the moment you walk in, you're truly welcomed by every person that you are in contact with. The care and attention to detail by each team member, at every visit, has been top tier. The overall experience for us has been nothing but luxury despite our frequent visits in raggedy clothes, we were never welcomed differently. I highly recommend!!!

Hands down the best jeweler in Houston! They have done rings…read moreincluding my engagement ring, earrings, necklaces and bracelets for me and the experience is never less than 100% fantastic the quality for the money is something everyone should know about! I love Paul, Linda and Leo Don't hesitate to make them your go to jeweler also!

TLDR: This place is top notch, simply the best…read more Won't find me buying jewelry anywhere else. You cannot do better than Nacol & Co. Super honest assessments, made me feel like my needs were their top priority. You bet I'll be back.