This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

Extremely poor customer service by one specific employee. Called Christina on 4 different…read moreoccasions, left messages 3 times with employees, once left a message on a recording. I physically went to the store after the 3rd call and spoke to an employee who said he would have her call me and finally told me that they don't install above ground pool liners, only inground. I decided to call a pool liner installer and suggested I call her to get a liner and he would install it. Again made a call and never heard back. I finally ordered my own liner, cove foam and bottom pad. It's now days later and still no contact from Christina or anyone from EZ test pools trying to help. A return call from the first time asking about this would have eliminated this review and the legwork just to get a pool liner and have it installed or guide me to someone who could help. ​

Great service and knowledgeable ...................................... I ordered some pallets for…read moremy Pellet Stove and they were supposed to call me to get the opener for my garage so they could stack them and they ended up stacking them in front of my garage in the driveway which would've costed me a lot of work when I called and complained they sent somebody back to stack them for me. I thought that was very professional and I really appreciated the quick service and turnaround on an error that they made will gladly go back here I buy all my summer pool supplies here

If I had the option to rate 6 stars I would.. The Pool Guy helped me open my pool. I had a issue…read morewith the pool pump that the water would overflow and I was unable to fix it. I called for help and I was able to get fastservice. If it wasn't for their help I would not be able to open my pool. I can not thank them for the customer support. I feel like I'm part of the team not just a customer.

Extremely helpful and friendly guys!! I contacted Stuart for help with clearing up my above ground…read morepool and he offered spot-on suggestions and tips to get it clear! Just excellent customer service!!!

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

Rob, Chris and the rest of the counter techs are super helpful. They really know their stuff. The…read morestore is stocked with parts to back up what they sell. Love the free water testing. The only negative is they are not inexpensive.

Doesn't return texts or email. Not a good sign for a business owner. Perhaps he has enough…read morebusiness he doesn't need mine.

Couldn't say enough great things about Joe and his service. Purchased a home with a hot tub and…read moredidn't have any experience with them. When I had a leak Joe was fast to get back to me and setup a time to come by. He was extremely knowledgeable and found the issue fast. Not only did he fix the problem, he spent the time to explain what had occurred and how to properly care for and service my tub in the future. A+++. Very reasonable pricing. Only person I will use in the future.

After being blown off all day long starting at 7: 43 in the morning to 6:35 when I was told for the…read morelast time he was 20 minutes out he quoted me a price over the phone sight unseen and I said to him as he knew it was an emergency situation I really didn't have a choice it was fine if you could please just get here I was told "If you don't like it it's fine I can just go home" I then replied"nope it's fine I don't have a choice at this point please just come" I asked him again how long till he got here you said according to his GPS it would be 45 minutes. I got off the phone thought about it and decided to send him a detailed text message telling him I would not be using his service and why what's my main reason being how rude he was and his unprofessionalism, stated "you can just go home" and wishing him luck on All future endeavors. Thinking that was the end of it it wasn't until over an hour later when I picked up my phone and had received multiple text messages stating how "it was a great price" "I should be thankful" he's got trucks breaking down constantly"" there's a lot of snow" "long day and too much work""we have work for like 5 months crazy" "I'm very professional" The only thing I can say good that came out of this whole situation was the company I ended up working with after not only were they two of the nicest guys I've ever have the pleasure of working with. Charged me less than half the price quoted by s&g they text me informing updates as to their progress with getting to me and did an amazing job. A shining example true professionalism.

I hired this company to build my inground pool and pave my backyard, and it turned out to be my…read moreworst experience with any contractor ever. They began my project in May of this year and promised to complete the work by June 20th. However, they didn't finish the pool until the end of August. I also paid for a customized cover for the pool, but the owner kept giving me different excuses and repeatedly told me, "next week," just like he did about the pool. I also paid for in-ground outlets, which he insisted would be done at the end of the job, but he later claimed that the electrician couldn't do it because the inspection had already been completed. I would never recommend this company to anyone. The owner will say one thing today and deny it later. Please be cautious if you consider hiring them.

Bought a pool table from them and it was a floor model so I managed to get a fair price from them…read more It was an item I was able to negotiate. I have heard they are very good but expensive in the pool/patio furniture area but I don't have first hand knowledge. The staff is extremely friendly and helpful and for that it is worth giving the place a shot. The store in Salem is bigger and has a lot more selection than the store in Hampton.

We were having a lot of issues with our Haywood cartridge filter. We were lucky enough to be able…read moreto talk with Steve about the issue and he advised us on how to add the closing chemicals without the use of the filter. He was also very knowledgeable on the filters and pumps. He helped us to decide on a much better filter to use going forward. He did not use any upsell tactics and was very upfront and honest with us. We have always had good experiences at Bemisters

Started off good and just went slowly downhill .... Nice guy, but unfortunately did not know how to…read morehandle the situation.

I could not be any happier with Corey. Excellent priced outstanding communication and service I…read morewill have Corey open and close my pool. Highly recommended

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

company is a joke. Awful. don't buy from them. nothing but issues from day one. If you need…read moreanything done it's always a fight

My wife and I were looking for a new hot tub and went to St. Cyr to see what they offered. We spoke…read morewith Nancy and decided on a Dimension One hot tub. Nancy was very knowledgeable and took the time to answer all of our questions to make sure we were choosing the tub that was right for us. She also covered all setup and maintenance requirements. Once we placed the order, Nancy scheduled our delivery which was actually scheduled around the site prep we were finishing. On delivery day, three gentlemen arrived to unload and set up the tub in the location we had prepared. Delivery and setup were top notch as well. Our experience with Nancy and the rest of the team at St Cyr was A+++! We cannot recommend St. Cyr enough if you're looking to purchase a new hot tub.

I have had St Cyr's close and winterize my pool the last few years. I open my pool myself, but I…read morepay to close it to ensure that it is properly winterized by professionals. I took the cover off my pool this weekend and was shocked to see one of my jets was left unplugged by St Cyr's. I was unable to get ahold of anyone at St Cyr's until yesterday (Monday). I asked to have someone come out immediately to inspect the pool and assess if any damage was done to the plumbing from their mistake. I was told I could book a service visit (that I would pay for). I expected a call back from a manager yesterday that never came. This is an unbelievable mistake for a pool company to make and could permanently damage my pool. I will not hire them again and I would recommend you don't either. After posting a review on google about this the owner replied and I received a call from a service manager. We talked through things to look out for and fortunately I think I avoided serious damage. They then asked me if I could do anything about the review I left. When I told them I wanted a refund for the pool closing that they screwed up they stopped calling. Go anywhere else for your pool service.