More worried about their drive thru time than providing kind service and hot food. I only know because I was once a manager trying to make that time. At least make sure my food is hot. read more

so it is with a heavy heart that i must say this is the worst Zaxby's by far. I order the same thing every time i go and they continuously get it wrong. Even after asking for the issue to be resolved it wasn't. It's like they give you whatever they feel like doing read more

i have newborns in the car and since my order was "too long" they were trying to make me come in . isn't that what a drive thru is for, for people that can't come inside. crazy. read more

This is the most incompetently run establishment I've had the misfortune of visiting. After waiting 10 minutes in line for my drive-through meal my order upon arriving at the window I was told my order was more than twice but it cost. Then I was told that my food was given away to someone else and I would have to wait an additional 5 minutes for one item (while the rest of my order got cold). I opted to cut my losses and leave. No apologies were given by the manager. Won't be back. This food is unhealthy anyway. read more

I'm a northerner!! So I'm impressed AF. If you're from the north, you know we don't have lots of options. We have the typical sides and stuff. I love Zaxby's for value and taste. If I want some flavorful chicken and nice hot fries, this is the place. I am in love. Lol. Next to that other place with the nice biscuits . I love Zaxby's and their chicken and fries. I've asked tried their salad once upon a time. If you're looking for good salads too, this is the place to go to. Their salads are really good. I would recommend this place with no worries at all. Give it a chance and you'll love it. read more

I really like Zaxby's. There are none where I am from (Wisconsin), so when I find myself traveling in parts of the country that there are Zaxby's, I usually try to get to one at least once. I stopped in to this particular location directly after having flown in and picking up my rental car. I had been traveling all morning and was very hungry, looking forward to a great meal. I went with one of the "Zalads" (I hate that they call them Zalads, btw) and it was very good. The produce was definitely fresh, the grilled chicken was cooked and seasoned very well, and the portion size was HUGE. I was very impressed with the quality of the food. What I was not impressed with, however, was how long it took to get my food. I waited approx. 20 minutes after ordering before my order was ready. That just seems way too long for a place that has a drive through (and I could see them pumping food out the window, just nothing for us dine-in guests.) read more

During COVID all 3 employees I could see from the drive-thru window were wearing masks... AROUND THEIR NECKS. That's not the way masks work and it's obvious that the management team doesn't care. Skip this place. I used to go here, but if they don't care about my safety, I don't care to be their customer. read more

Cold fries, stale toast, small chicken strips. I won't be coming back. Don't waste your money here.

Being an "Elite Yelper" usually means that I need spend a fairly decent amount of time analyzing a particular experience at a restaurant and writing a thoughtful review. In this case, with this Zaxby's location, I would feel cheated even giving them 5 minutes of my time to write this. So, here is my 3 minutes worth of a review. This location has been awful and after my 3rd incorrect order inside of a year, I felt compelled to give this location a 1 Star. How many orders are y'all messing up? It's ridiculous that you can't remember simple little things with an order like an extra sauce or no slaw and extra fries. 1 freakin' Star here guys. This is awful. You HAVE to get people's orders right. The food isn't nearly good enough for you to be messing up orders and speaking of, the chicken I got tonight tasted off. Something about it was weird. I waited an extra 10 mins to get chicken that tasted like it had been sitting out all day. read more

I'm new to Charlotte, NC & I live across the street from a Zaxby's!!!!! My 1st time trying Zaxby's & I got the Zaxby's Buffalo Blue salad!!!! It was soooooo good I ate the salad b4 I took a pic \o/ ~~ AND the toast was sooo buttery!!! This is definitely a spot I will visit on nights I don't have time to cook & I need a quick meal. read more

Zaxbys - Fast Food Near Me - Charlotte, North Carolina

Driest chicken I have ever had in my life. The employees were kind and our food was hot and fresh HOWEVER every piece of chicken we ordered down to the boneless chicken was DRY. read more

Good Good Good!!!! Stellar food Stellar service!!!! Hellllllloooooooooooo! Haven't had Zaxbys in a while, so this is DEFINITELY a treat! Thanks babe! read more

Zaxbys - Zaxbys!!!! - Fast Food Near Me - Charlotte, North Carolina

Other trips to this location haven't been as bad, but today I crossed this location off my list of convenient places to visit on my lunch break. I placed the order online and went thru drive thru for pickup-I requested a garden cobb salad-no bacon-NO MEAT. I received a grilled cobb salad. I was also missing sauces that they charge extra for. I'm not sure if the issue lies with the person reading (or not reading) the order or with the person responsible for checking order accuracy but it is disappointing to spend my entire lunch break from work waiting for my meal to be re-made; only to have it re-made incorrectly ONCE AGAIN. While using my 30 minute lunch break to wait on an incorrect order twice, I observed your cashier drop the tongs for the cookies on the floor, pick them up and still use them to retrieve cookies for a customers order! At this point I requested a refund because if that is happening out in the open in front of customers I can only imagine what happens in the kitchen. Sadly won't be visiting this location again and will advise all my co-workers to follow suit. read more

Service and food. This zaxbys is awesome. Robert Irwin drive. Others in Charlotte I can't give the same applaud. Have had horrendous experiences at zaxbys Sardis rd. If you are riding through or a zaxbys lover go to Robert Irwin drive read more

Drivethru was horrible today. Please fix your drivethru mic. The wait was over 10 minutes. Oh! And my order was wrong. read more

I guess.. just maybe.. it's my fault ? I keep coming back to this horrible establishment because at the very minimum the food is good. The service is horrible. Throw all of them away. My order is wrong every single time I go. No matter who's making it. And don't even mention the extreme wait because everyone there would rather be somewhere else. This place sucks read more

This place is terrible. The food there made my dad sick. The actual restraunts even look bad. Just to say it one more time. THE FOOD IS AWFUL. TASTES TERRIBLE AND CAN MAKE YOU SICK/THROW UP read more

This location is always in a rush it seems! I always ask for my wings WELL DONE which means COOKED ALL THE WAY & still come home to mushy wings. Tip: if the drive thru is long they're rushing. read more

Zaxbys - Fast Food Near Me - Charlotte, North Carolina

I stop at this location when visiting family in Charlotte. They are zero for two with getting my order correct. At other locations, when I have gotten what I have ordered, the food is great. If management could get the employees here to pay more attention to detail....... read more

I am a pretty frequent visitor to this restaurant and I love it... Although they cook to order, I have never had an incredibly long wait time... When you call in an order, it is done before you get there... Those salads are ridiculously tasty and I love the Honey French dressing they offer... The french fries are worth the calories... Just do it... I used to know a lot of the staff here, but they've got a new crew... They're just as nice as the ones I remember and they always have smiles on their faces... If you're in the area and want a solid choice for delicious food, this is your place. read more

Totally love this place! I'm new to being a Zaxby's customer but I'm so glad I decided to give this place a try! I ordered the chicken finger plate, with fries and coleslaw...the Zax sauce is a must have! It's a creamy mix of spices that pairs very well with the chicken. The chicken breading is delicious! And the fact that your food is always hot and made to order...AWESOME!!! And that piece of buttered toast is heavenly! Overall this had to be one of the best "fast food" places I've enjoyed in a long time! read more

My all-time favorite fast food indulgence! The Zalads (zacks + salad) are super delicious. They are filled with fresh ingredients and there are several different types (house, asian, bbq/buff /fried or grilled chicken) I also enjoy the chicken finger plate which comes with yummy cole-slaw, seasoned crinkle cut fries, Texas toast and zacks sauce (mmm). The quality out does any other chain fast food Ive ever had. It can be slightly pricier ~ $7-10 depending on if you get a beverage. I also like that they serve coke-zero. This location can get pretty packed come lunch time so budget in a few extra minutes. Just a note the ONLY thing Ive ever had that was sub-par were the Buffalo wings - being from Buffalo and not having Franks Red Hot Sauce makes me a picky wing person so I focus on the other things- you won't be disappointed! read more

actually had NO idea this was also in Austin! (where I'm from) but I came here before a movie and split the 3 finger plate with my date. It was a good portion, and definitely shareable. Loved the seasoned fries as well! If you like fast food, you'll def like this place! read more

Thebomb.com. awesome food. The chicken is amazing and so is the sause. being from new york, we have the traditional fast food places (wendys, bk and mcd) but no great chicken places, so if youre from the north, and you're in the south, you gotta go. read more

I go to this Zaxbys during lunchtime. The food is great but the reason I give 3 stars is because the wait time is crazy if you go between 12-2pm. I have learned to order online and then just pick it up to go but I see many people who get frustrated because the wait times are so long. The employees are friendly and are trying to do the best they can. They either have a lot of catering orders they are trying to fill or the food just can't cook fast enough for the demand. Tip: Order online if you can! read more

Zaxby's is my favorite fast food chain in Charlotte and this location happens to be right down the street from me. The food is always made fresh here so plan on waiting a little bit to get your order. I always opt for the grilled chicken Cobb salad. It's huge! Plus the honey French dressing is delicious. It's hands down of the of best fast food salads you will ever get. If you're feeling a little bad, get the birthday cake milkshake. It's like cake batter in your mouth. It's orgasmic. You can't go wrong with it!!!! read more

I had every intention of getting a healthy lunch at Panera or McAllisters during work, but then realized that I had to drive past Zaxbys. That all went out the window. I cannot pass this place up! I love the Kickin Chicken Sandwich Meal. I've only not ordered that one time, and when I ordered something else, I was sad. I love the fries, the chicken, the bread, the Dr Pepper... its all great. Sometimes around lunch, this location can get super backed up. For that reason I never go through the drive through, I just can't see how you'd get out of there. Pro tip: If you need to make a left when exiting, its not easy. I normally take a right then do a U-turn. read more

I will echo other reviews that when I used to live across from here my order was frequently incorrect. However, I haven't received an incorrect order from them in a while. Perhaps it is Murphy's Law that if I don't check my order something will be wrong but now that I check my order each time everything is in line? My order is basically the same every single time. Boneless chicken wings with tongue torch sauce (or nuclear if I want my sinuses cleared up). A side or appetizer portion of the fried white cheddar bites with ranch instead of marinara. In the past that was the most frequent error - the staff did not realize I am a weirdo who loves ranch and they give me marinara instead. I have, more than once, received the boneless wing meal deal and paid the single order of boneless wings so at least the errors are occasionally in my favor! The restaurant is clean, they offer an order ahead function and are generally pretty speedy for those of us who are early lunch eaters. I am sure the rest of their food is good too but they are a great spot for speedy wings and the fried white cheddar bites are amazing fried cheesy goodness. Just don't ever look at the nutritional information for them it is better not to know. read more

The food here has always been delicious. I have visited this location on several occasions, and it has always been clean and the food made to order, without a long wait, and always good. I haven't had issues with the customer service, even though I see some younger kids behind the counter, which usually leads to issues (hot-headed teens...lol), but I have no complaints, only compliments. I'll be back. read more

This is my local Zaxby's, so I come here often. The service is hit or miss. The food is cooked to order so I expect to wait but sometimes its a really long wait. The chicken is good so I will be back but I don't think that has to do with the cooks, its just zaxby's food in general is good. Also the white cheddar bites are banging. Get those ASAP. I sometimes just o for those and don't get chicken. If they can get the service here right, it would be a great place to dine in. read more

This is the slowest Zaxby's in Charlotte. The food is hardly fresh and they always are having some kind of issue. Don't waste your time here. read more

First time I've tried Zaxby's-I won't be going anywhere else for a quick bite. My boneless wing meal was delicious, and I had quick service. Not much more to ask for. read more

$15.13 this isn't about the money but its about the absolute poor quality of customer service. 85 Ebony T. Chk 5907 Feb 18th 1:09pm - 1:11pm My money is well earned and should ge well spent. The tone of the person in drive through was as if she didn't want to be there. That's first. I looked past that and ordered my food only to get ALL the way back home and realize my fries were TWICE FRIED (burnt and no flavor) as if they've been just sitting and when I placed my order, they tried to heat them up. My wings.....like they were sitting from YESTERDAY and they just re-dipped them in the sauce and put the wings and a half of teaspoon of the sauce in my box. I love Zaxbys and frequently go! This is too much money t pay for half behind customer service! EVERY order should be treated with the mission, vision and desire to see repeat customers! After calling back, the manager took my name abdnumber and offered to replace my order but I told him I couldn't let this slide. It doesn't make sense for our hard earned money to be treated like you could care less. Re-train your staff in the mission, core values and vision of Customer Service. read more

Just had lunch here and it was the it was the best lunch i think i've had in a long time. Good chicken, good fries, and the best part is the shaved ice for your soda! read more

This location is VERY unprofessional i placed a pick up order and stood for 20 minutes before receiving help, employees neglected to acknowledge me even tho they made direct eye contact with me. When i was finally handed my food it was all soggy and my drinks weren't full whatsoever. Not to mention no one was wearing a mask. I will not ever be going back nor recommending this location to anyone it was rude and disgusting and the employees that were staffed at 9:10 on 1/5/21 should be terminated. read more

For the second time this month I went to zaxbys and sat in line for a long time an HOUR AND A HALF before they are supposed to close just for someone to casually walk outside and happen to see me (and all the other cars behind me) and says "oh.. we're closed" like y'all supposed to close at 8:30..and there was still other people in line in front of us getting food?? love zaxbys but I'm not coming back just to sit in line for a third time for an hour and not get food. Do better read more

This Zaxby's is the WORST!!!! I don't know why I even go back! My husband wanted a 10 piece bone in plate. I get there at 9:50. There is one car in front of me. There is no way to pull out because there are bushes surrounding. I literally wait 20 minutes to get to the speaker. They say there is a 25 minute wait for bone in wings. I said no thanks. I finally get to the window almost 10 minutes later, get my food and drive away. I get home to find half my order is not in there. I always have to wait an EXTREMELY long time and ALWAYS have my order messed up. The fries were cold and hard and the chicken was old and cold. Ugh!!! I'm willing to ride 20 mins away for another location at this point. Don't go there unless you like to wait at least 20 minutes and you like your food cold and old. read more

This place is nasty I just ordered food from this place the wings looked like they were cooked and left out for hours and then put back in the microwave and the fry's were not even cooked right this place taste like garbage I do not recommend this Zaxbys. read more

This zaxby's really needs a visit from corporate to teach them how to run it correctly. Cars are always wrapped around the building and the employees just seem to work slower until people just leave the line. Today it was wrapped so far around the building you couldn't even get out of the drive they after you got your food. Somebody please come help these people read more

Today was a good day at Zaxbys. I came at 12:30pm (lunch hour) and was a little nervous the service may be slow since I am limited on my break time. The service was quick. I went in instead of going through the drive thru due to the line but they were moving fast through the drive thru and inside. They have two cooking areas one for drive thru and one for those dinning in. This made the service very fast. The employee taking my order was great! He was attentive to those needing condiments but also made sure we were taken care of as well as we ordered. He was super friendly and patient. I got the Blu salad. It is pretty big so I usually eat it over two meals. It's $8 so it should be big! Lol. I get the Buffalo chicken with it on the side so it doesn't make my salad soggy I get it with blue cheese dressing and cucumbers instead of tomatoes. It was delicious !!!!! Love love love it. It was fresh as well and the half I ate was filling. Let me add that the ice here (random I know ) is my favorite. It's the small cubes. Love that type of ice. Overall great experience. Please keep this level of service e up Zaxbys and I will be back! read more