I really wanted to like this salad. I was rude, because when I was ordering my food, I was on the phone. Customer service was good. This was only my 2nd time at Zaxby's 1st time since moving here. I think the salad is over priced.....Just my opinion. But I loved all that was in it so many flavors, my only issue is who the heck dumped the salt on my salad???? It was so salty; I almost couldn't eat it. If I'd lived closer, I would have taken it back. I don't see myself going back to any locations again. read more

Zaxbys - Asian salad - Chicken Wings Near Me - Jacksonville, Florida

Pretty good says was good so was chicken and bread not better then canes but it was good let me rephrase the bread for canes is better but the chicken for Zaxbys takes the prize in a chicken vs chicken debate read more

Zaxbys - Peaches & Cream Milkshake - Chicken Wings Near Me - Jacksonville, Florida

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Small portions and exorbitant prices. To post this review I need more characters The staff was great(after calling not so much the manager speaking said he didn't care?) food came out in what felt like was 30 seconds(take that for what you will.) Got less than 15 fries on a Zac snack meal. I counted and 4 tiny chicken strips. Will not come back! Edit: for time sake order placed around 12:30 phone call made 1 read more

Hiring sign up for 10+ years... I hate this place, atmosphere, and workers/customer service. The disappointment here leaves a strong distaste of wanting to eat at any of the restaurants in Bartram Park read more

Young gentleman at the drive through was sweet and super quick with the service! The food looks great, much better than what the zaxbys in my area makes. Loved it! read more

Zaxbys - Chicken Bacon Ranch Loaded Fries - Chicken Wings Near Me - Jacksonville, Florida

Paid $12 for a salad with brown, wilted lettuce that I couldn't eat. I drove 25 minutes home before I realized, or I would have asked for a refund. Disappointing. read more

They're service is very stale closer to bad than good they half fill they're sauces for one and are very bad with portions there is no consistency the price of zaxbys it's too high for just okay service to be acceptable!! read more

It's just okay. The Texas toast was soggy and the salad greens were meh. The chicken is the best part.

Says they are open till 9, yet we are trying to get food at 8:20 and they have doors locked. People are inside but they are done serving I guess! On a Saturday night! read more

Unfortunately, this is one of the worst Zaxby's locations in the Jacksonville area but it's the closest to us so we frequent it more than others. The service is always slow and the food is rarely hot. I've ordered from the app a few times and they got it wrong every time. The Town Center location is great if you're closer to there or don't mind the extra drive! read more

Got all the way home just to find out they didn't put the dressing for my salad in my bag and the sauce I asked for. After sitting in line for 20 minutes as well. And sandwich that looks like garbage read more

Zaxbys - Chicken Wings Near Me - Jacksonville, Florida

What a crap hole. People in back cooking and dancing like idiots. All talking together and not waiting on me. Signature chicken sandwich was dripping in oil and sauce. I couldn't stomach it or the fries. I wanted to go to DQ but the line was so long. My mistake. I will never come to this location again. read more

Zaxbys - Shit food!!! - Chicken Wings Near Me - Jacksonville, Florida

Don't bother coming here. Plenty of other, better options right there and if you need fried chicken fingers there's PDQ almost right next door and Popeye's just a couple of miles down 95. The management and staff here couldn't care less about getting orders right or service. The last 5 times we've visited, something has been wrong; we've paid for several items we didn't even receive while other times were more minor like no sauce whatsoever, and plenty of times received cold food. I've never complained, until the last time when I ordered 2 items (yep, 2 whole items to mess up) via the app, which seemed like it would overcome some of the order confusion issues. I get there and the drive thru is wrapped, but inside is pretty empty so even though I try not to go inside anywhere, I do since it should be a super quick in and out. Right? (Spoiler alert: they got one star. You can guess if that actually happened.) I went inside; a to-go order sat at the counter and I assumed it was mine. I was surprised when I was told mine was being prepared, but cool. Fresh food. I don't mind waiting a couple of minutes. Waited 10 minutes. Same employee asked me if I had been helped. "Yep! Just waiting for my pickup order from the app, thanks!" 5 more minutes, same person comes up and grabs the order that had been sitting there since before I arrived to hand it to me. I verify because maybe I missed something. "Has this been sitting here the whole time?" Indeed it had. I question whether the food would even be hot now. Shrug. "It should still be warm." I note that I'm concerned that it's been sitting there for so long and doubt it's still hot or even warm. She offers to remake it. That'd be great thanks, but please also get a manager (because this is number 5 now and obviously there is some communication issue that they should be aware of). "He's making the food." Okay, well then when he's available. (I'm waiting anyway.) Manager comes up, I begin my first sentence..."Hi! I just thought you should know that..." Manager begins talking over me. I wait. He stops. I start again, "Anyway, I ordered this on the app over 15 minutes ago...." Interrupted. Again. I wait. He stops. I try again. You can guess what happened. I finally ask if he would allow me to actually finish my sentence. He again does not. I say, "This obviously isn't working. Can I have your name please?" To which he turns, grabs the bag with my original food, and marches to the back without even a glance behind (nor an answer). Finally get my food. Ask the employee his name and leave. I get home. Food is ice cold. I'm pretty sure he just gave me the same food after all that waiting. Now I know why all of my orders have been wrong or poor quality. If management (come to find out he's the general manager YOWZA) is this crummy with even letting a customer speak a sentence or providing quality food, how else would the culture there be? Nope. Seriously. Go somewhere else if you want quality and service. You won't find it here. read more

Every time we go hear, it's a disaster! (We even tried the location at the St Johns Town Center hoping the poor service was limited to the one by our house, but after spending 30 minutes waiting on our food and not being able to eat in the restaurant as we had somewhere to be, I realize that's not the case.) Every time we go, it's a 30+ minute ordeal at a FAST food restaurant, even when we ordered ahead today (which we did so because of a coupon we had that would not redeem in the app - add that to the consistently negative experience). We were there around 730, the store doesn't close until 10 and yet instead of helping customers, there was a girl mopping the store 2 and a half hours ahead of time! My husband and I both ordered a meal that included drinks, yet we got only one drink. Another time, I ordered a salad and did not get any dressing. It seems silly, but not getting my coke has been "the straw that broke the camel's back". We have finally decided to write off Zaxby's altogether as the overall service and experience has consistently been terrible, even at other locations. I understand it's tough to find people to work right now, but PDQ and Chick Fil A have yet to let us down in this last year and a half or so, and even before. Why waste our time and money with you, when we can get a far better experience elsewhere. Not only do they offer better service, but neither of them charge for extra sauce! read more

Fountain drink tasted like piss water, food is fire tho. This part is fluff cause I need 85 characters

Restaurant is filthy... no other customers herr but all the tables are dirty!! Food is still good read more

Zaxbys - Chicken Wings Near Me - Jacksonville, Florida

Excellent experience at Bartram location. Fast. Good food. No issues. Complete opposite of KFC.

COVID has been hard on this location but the portion should not be so obviously smaller. Hubby got the other half. We had a good laugh over this. read more

Zaxbys - Half a piece of chicken. - Chicken Wings Near Me - Jacksonville, Florida

Do you call this a damn sandwich? I swear to god the last FIVE times ive eaten here, the fries are soggy and cold, the sandwich IS GROSS they cant remember ANY sauces!! Horrible experiences all around if you can avoid this shithole read more

Zaxbys - Chicken sandwich - Chicken Wings Near Me - Jacksonville, Florida

Such rude staff and incorrect take out order! Ordered food from staff that hardly said two words to me, just to get home to find out our order was wrong. Go to any other location for better experience. read more

Torn between 2 an 3 stars. The good: Enjoyed my meal. The multiple selection soda machine is always fun. The staff was friendly. The not-so-good: Price! My growing son bought the 20 boneless wings, which are tiny, essentially nuggets. With sauce and tax it was $20! A dollar a nugget? Ouch. They are NOT big. Ended up paying $35 for both our meals and two soda's. That is expensive for a fast-food joint. The restaurant was a little grungy. There were only 6 other people in the place but many dirty tables and trash by the door was filled to the brim. So the price and condition of the restaurant lands me at 2 stars. I won't be back, but mainly because I don't want to pay $20 for one meal when my son is hungry. He did eat every single one. read more

First of all it was a roach in the first cup of ice I showed them the next cup of ice the rest of the roach body was out omg I let the employer know so they had to give me ice from behind the corner they said they would let the Gm manager know but ugh just nasty read more

Being from the Statesboro area, I have a real fondness for Zaxby's, especially when they adhere to corporate standards regarding food prep. Today, I visited a (new to me) Zaxby's and ordered my usual: Cobb salad grilled for me, and regular Cobb salad for my wife. I waited 25 minutes inside the store, and finally got my order and left. When we got home, we found they forgot the bacon, the egg, and we each got the equivalent of one chicken finger. What a rip off! On top of this, the sealed dressing packets leaked all over our plastic salad bowls. I'll never go to this location again. read more

Zaxbys can be good. However this location is definitely not my favorite. It is always slow. Even when it is not busy, the service is just incredibly slow. The menu is not that extensive so I just don't understand a ten minute wait for strips, fries and toast. The cashiers take so many orders and forget to call out orders so by the time you get called the food isn't warm and it has just been sitting on the counter, last time I actually went up to the counter and interrupted the cashier between orders to ask for my order which had been sitting for 5 plus minutes. The restaurant is usually a mess inside. Especially during lunch, the drink area gets sticky to walk on and the counter is sticky. I don't know if they don't have enough employees to clean or if they just don't clean regularly but it just gets frustrating which is why I have ended up going less and less. I would hope with so many new restaurants in the area, they would really be striving to provide better service but they just don't. The food, when hot is good and that is the only redeeming quality. read more

My family and I went to this establishment an hour before close and received TERRIBLE customer service by the girl working the drive thru. Not only did they deny us paying in cash because they were counting the register EARLY, they also messed our order up and proceeded to be rude about it. When we requested a new drink, she expressed that they "already did that." They also proceeded to charge us for ZaxSauce, despite the fact that our meals came with the sauces. We spent well over $50 at this FAST FOOD establishment and did not receive the proper service. Will not be returning to this particular store. Very disappointing, if Zaxby's allows their customers to be treated this way. read more

Zaxbys - Counting money early - Chicken Wings Near Me - Jacksonville, Florida

Ordered through their app, but no curbside pickup, have to go through drive thru and wait for people to order, so no value ordering ahead. Then they put drinks in flimsy cardboard holder that didn't last getting out of parking lot, spilled drinks all over seat and floor, had to clean up with my favorite sweater. Went to front door to tell them what happened and get refill on spilled drink, they said I had to go through drive thru again. We have LOTS of options for take out right now, and restaurants are desperate for customers right now, this experience will have me go elsewhere. UPDATE: I reported my experience via Zaxby's website, got a call back from the store manager within minutes. However, all he could do was tell me to call next time to avoid drive thru (something the mobile app didn't mention, but that's not his fault), and asked who I spoke to at the door and apologize for not refilling the drinks. Nothing else was offered. Most restaurants I've been to, when there's a problem, they offer something because they want you to come back. Apparently, this Zaxby's store is not interested in me returning, good to know. Next time I'll just make the longer drive to Chic-Fil-A, they know how to do great customer service. read more

Worse service ever. Don't use Zaxby's online App. I know restaurants are struggling for business but I placed an online order one hour ago and I am still standing outside the restaurant waiting. I do not recommend using their online app because although drive through is slow at least it's moving. Zaxby's should spy on Chick-Fil-A as they know how to serve their online and drive through customers. read more

The absolute worst experience! Do not go here! It does no good to complain either, no one cares. I don't know who owns or manages this store now but I have been going since they opened in this location. It use to be such a good location but that has all changed for the absolute worse, consistently. Rude, dirty, out of so many things and a staff that couldn't care less. read more

This has got to be the worst one! If I'm paying this much for fast food can I at least get what I ordered? And don't call and talk to their manager (Dane I believe) he has no business working in customer service, never again. read more

They need to do better with their customer service. When someone is waiting for their order the best thing to do is at least acknowledge the person waiting with a response of " your order will be out shortly" or something that to effect. Understandable the staff is young, but as respectable person you shouldn't get a attitude when someone is questioning where their order is if four people ordered after you and left before you with their order. I felt disrespected and felt like my business was really not welcomed there. read more

Every time I come here the service gets worst. This particular time I felt rushed. I ordered 3 meals which included 3 drinks, the cashier basically threw them out the window and looked at me like I was speaking a foreign language when I asked for a cup holder. The bread and chicken tenders were fresh but the fries, not so much. read more

Ordered a kids meal and got home with no chicken in the box. They were even out of honey mustard. They didn't even answer the phone when calling. read more

Great food and friendly service. Zax sauce is pretty much the best thing I've ever had!

The food is good, when it's right. The service is good, when the younger Asian or Filipino girl is working (I sound terrible for that, but she is just spectacular and always seems like she's running the show. She's too busy running around for me to catch her name. Kayla maybe?) I work right around the corner from this place, so I used to go pretty often. Check your food in the restaurant or right at the window, 8 out of 10 times they missed something. Not like "oh, you forgot my extra sauce", but like "no, you forgot to give me chicken" or "no, you forgot to give me salad and instead gave me potato chips" read more

I have always enjoyed Zaxby's food, but this location is just ok. While they are not fast food, and I expect a wait, sometimes it is excessive. It isn't worth waiting 30 minutes for chicken. I used to love their Grilled Chicken Zalad, but will no longer order it because On two separate occasions lately, the grilled chicken was not cooked all the way through. If I were to return, I'll stick with the fried tenders. I do love that they have the Coke Freestyle! read more

This place is filthy! I seriously can't understand why there are no guests but the place is disgusting. Food was cold and the chicken sandwich had hardly any lettuce on it. I brought it to the managers attention and he stated, it's unfortunate and very rare! Really??? Didn't offer to make a new one and gave me a plate of lettuce. This place needs to shape up or ship out! read more

My partner in crime raved about Zaxby's for the longest time and I wasn't sure whether to believe her or not. I thought "Oh another fast food restaurant with chicken. Cool." On our way home from the south we finally decided to stop at this fine establishment. I held very high standards for this place and was expecting the best of the best. Well, let me tell you, I received some cluckin' good chicken. I decided on the chicken finger sandwich meal. Chicken fingers, Zax sauce and crisp lettuce on a toasted bun, served with crinkle fries and a small drink. Absolutely delicious! My mouth is watering thinking of these fried to perfection chicken fingers and specially seasoned fries! And that sauce. Peppery, creamy goodness, that's what that is. So sad this chicken doesn't exist in the great Circle City. Zaxby's, this is my call out to you! Come to me! read more

I like it here. The food is very tasty and a good quantity. Just wished they would cut the lettuce a little more for the salads. I like the taste of their chicken and the various combination dinner plates that are available. Location is safe, clean and convenient. The servers can sometimes be a little less than engaging with customers but they do get the orders correct. read more

Worst service ever. Waited 10 minutes to get served and no one bothered to come to the register. One girl watched us while taking drive through orders, another girl walked by playing with her hair and flirting with the cook in the back. We yelled several times "is anyone going to take our order" and no one responded. We yelled at the cook in the back and he walked away. Not sure why any business owner would let teenagers, 3 of them, run a fast food store, just so wrong. Will never go here again and will not recommend the store to friends either. read more

I ordered the traditional wings meal (#4), with unsalted fries. I only live about a mile or less away from the restaurant. When opened my meal, a meal that had been sitting for for a while. The chicken was cold, the fries were cold and was seasoned with salt, and the toast was cold and tuff. I wasted $8.98 because it was thrown in the trash. read more