I am formally expressing my disappointment regarding a recent experience at the Knightdale location. My order included a Signature Sandwich that was supposed to be dipped in the Sweet & Spicy sauce with a side of Garlic Parmesan sauce. Neither request was completed correctly. After noticing the inaccuracies, I called the store to discuss the issue and seek a resolution. Unfortunately, the interaction only escalated my frustration. A woman named Jacqueline answered the phone and continuously spoke over me while I attempted to explain the issue. Throughout the conversation, she was combative, overbearing, and unprofessional rather than working collaboratively toward resolving the concern. I requested to speak with a manager, and Jacqueline stated that she was the manager. I then asked to speak with the store manager, but she refused to provide a contact number or any alternative way to reach him. I also requested contact information for the franchise owner, and Jacqueline incorrectly stated that Zaxby's is not a franchise. I have been a loyal customer of this location for the past 13 years and am extremely disappointed by the lack of customer service, professionalism, accountability, and willingness to resolve a simple issue. The overall experience, particularly the treatment I received from Jacqueline, was unacceptable and far below the standard I would expect from a long-standing establishment in the community. read more

Cobb salad with grilled chicken was fresh, tasty and fairly decent for a quick serve restaurant. You get a slice if garlic tiastzwith the food. read more

Zaxbys - Cobb salad - Fast Food Near Me - Knightdale, North Carolina

Doesn't matter what time you go. Still the same issue. I've changed my strategy to wait until I get my food in hand and then make them go back for an extra zaxby sauce. Extra..meaning, just 1. Cuz they doubling up on ranch and not even giving Zaxby sauce to begin with. read more

I've been here probably about 5x since moving to this area, and the food is really hit or miss. Sometimes I get lucky and it's piping hot, but most of the time it isn't. I always go through the drive thru, and it's usually pretty slow. No matter how slow it is, I won't go inside. I just entertain myself on Facebook or whatever. The service is from the order taker to the payment taker in the drive thru. The food quality is the issue. I always get a kiddie finger with fries and a drink. I've learned that I can't complain too much when I keep going back. So, I won't. I will probably be back. Just make sure you check your food before you pull off. read more

Zaxbys - Fast Food Near Me - Knightdale, North Carolina

Dining area was a bit full but it was 1PM so it was lunch time. The worker taking our order was nice and patient, as we took our time choosing what we wanted. The place is overall in good shape, not the cleanest but it isn't wildly dirty like other restaurants. Music isn't too loud, and the overall noise is in check. We did ordered Cole slaw, and it wasn't provided but they did shortly after we let them know. I ordered the phill cheesesteak meal and it was good! I expected it to end bigger but I ended up getting filled up by its size so read more

Needed something quick so I went to this location. At first I was a little worried because the parking lot was empty but I found out they had the parking lot repaved. Staff were friendly and I received my food quickly. Only thing I don't like is the sliding automatic doors they have started using. They show too much of the restaurant. Only negative I will say is a staff member was making drinks while drinking a milkshake herself. That should have been done out of customer sight. Other than that my food was great and I will go back again! read more

Zaxbys - Teriyaki Large Wings & Things - Fast Food Near Me - Knightdale, North Carolina

Needed a quick lunch with protein & greens. This hit the spot! Im typically not a Zaxbys girl but I'm glad I made the decision to drop in. The salad was filling but also tasty (Thanks to the chicken) . read more

Zaxbys - Crispy Chicken Salad - Fast Food Near Me - Knightdale, North Carolina

Bad advertising!!! Placed an order online for pickup at 10 pm with instructions to pickup in the lobby. Arrived at 945 pm and the doors were locked. The manager shared they closed the dinning area at 9 pm and we had to get in a long line adding an additional 25 minutes. No convenience of ordering ahead. No structure to there drive thur so if you often trapped in the parking lot. read more

This on Wednesday's is kids eat free! They normally have an activity for the kids to do. They only downfall is that you only get one free meal per adult meal (which is a disposition for single parents) The food is always hot and fresh. People are always kind that work there. Please, parents, help your kids with the drink machine the ice comes out fast and can make a mess. All and all it is a great place to get some delicious hot Chicken read more

It's usually crowded and the best way to get anything in a reasonable time is by going inside. Love the food and will go back again.

My family loves to eat here , they like the Zac meal is the pick most of time .. Their favorite fast food . I enjoy all their salads. It's nice that they have Texas toast with meals . read more

Robbed my kids of their juice boxes and cookies. Didn't realize it til I got home, and there's no way I'm taking 30 minutes to drive my pregnant self back to get them when we are all sitting down to eat, and our food is barely warm. They asked me 3 times for my name and still got my order wrong. read more

Never disappointed when I decide to follow my craving to Zaxbys. On occasion I will hesitate because of the line they usually have, but it clears up pretty fast and the positive, friendly attitudes of the employees definitely helps the wait time. They have been quick with getting the orders served and sent out every time I've visited, and if someone else's order is ready first, they politely let you know, walk behind your car to deliver their food and then thank You for your patience with them. I will continue to enjoy this locations food and amazing service! read more

Zaxbys - Cobb Salad with Toast - Fast Food Near Me - Knightdale, North Carolina

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We went on a Saturday evening and the drive through line was really long. We decided to dine in. The clerk was friendly and helpful. We got our drinks at the self serve fountain machine while we waited for our food to be prepared. The machine had several drink options. There are several booths and tables in the dining area. Televisions are also in the dining area. We got our food fairly quickly. I ordered the Caesar zalad with fried chicken and Caesar dressing. I was given a large zalad portion and two packets of dressing. I felt like I was given more croutons than chicken. The zalad was edible but I would not order it again. The staff picked up our tray that the food was served on when he walked by but there was food on the seat and on the floor by the booth that we sat in. Food was also in the booth next to ours. It will definitely be a while before I dine here again. read more

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No corner circle booths. Ruined my experience. All zaxbys supposed to have that. Aaaaaaaaa

This is my 10th time going to Zaxby's since they built it next to the food lion and there food is amazing I went there for my first time in March I believe and I got the number 2 probably the best fries and chicken tenders in ever had they were super juicy and so flavorful and there fries with the seasoning is so good and when I went there to get there new Mrbeast box I have never had the cheese bites but now I love them the only problem I have is when I ask for the garlic buffalo sauce I never get it and Zaxby's I'm a rewards member and if you want to I would love a discount read more

I've been coming to this Zaxbys with my family for years and everything we order is always wrong. First they can't get the order right and I have to repeat it MULTIPLE TIMES AND THEY STILL GET IT WRONG! Second Having to drive there then be helped by employees that's have the nasty stank faces isn't good customer service, I've been working in customer service for years and that's just disappointing to see how people could care less , it's very inconvenient having to drive all the way back to get the order fixed and drive back home once again to be able to eat the food I paid for that should have been right the first time . The employees taking the orders need to pay attention and maybe that way they won't have customers coming in to ask why there order wasn't correct read more

Food was pretty good for the most part. I got the bbq wings with the fries. I recommend joining the rewards program. The wait was kinda long that's my only complaint. read more

Zaxbys - Traditional Wings - 5 Crinkle Fries - Regular - Fast Food Near Me - Knightdale, North Carolina

I am curious to know who is in charge. But yesterday(10/5) at 4 pm, I stopped and placed an order which was totally messed up. I didn't realize it until dinner at 8 p.m. Hot wings instead of teriyaki wings meal. Left me p! They do too much playing around, instead of concentrating on orders. The guy ahead of me returned to exchange his order and I bet I had his. BTW the wings were too hot. read more

Not only was the order wrong after having to repeat it twice, I was greeted with Kevin who held is finger up at me and said "Give me a minute I need to know about this car". As a couple parked their mustang and walked in I had to wait yet another 15 minutes after sitting in line for 20minutes so he could talk to then about A CAR. How rude. The managers are too busy to even care. Their gunna start loosing business. read more

Love the food at Zaxby's. Lines can be crazy long but they move pretty fast. No messed up orders and the staff are friendly!

So I ordered my food and they didn't ask what kind of sauce I wanted. When I got to the window I kindly asked for ranch and the young lady told me it had zac sauce . Ok, I didn't ask you that I asked for a ranch with one of my meals. Then she proceeds to say it's .25 cent for changing the sauce. Service sucked very poor attitude and don't assume everyone wants Zay sauce and you give one sauce for 4 huge tenders ? Give me a break. Should have went to chic fil a read more

Biased and culturally irresponsible staff. Horrible customer service. Earlier today I asked to see a manager after E (an employee) asks for my name and I tell her "Gloria". Yet she says "Maria". I make eye contact and say "No, Its Gloria. Did you get that? GLORIA." E nods her head and continues to take my order. When I get to the drive-thru window, the employee at the window says "order for Maria". I ask to see a manager to explain how E just used her personal held bias to label me as "Maria" based on my appearance as a brown skinned Latina. The manager says E cannot hear from one ear very well. I replied, that E did NOT have a problem getting my long order correct and she also did NOT mistake me for "Lori" or any other name that rhymes with Gloria. If anyone wonders why this is such a BIG deal to me it is because since I moved to the USA 37 years ago, people that "look like" E consistently mistake my name for "Maria". This needs to stop. All anyone needs to do is ask rather than assume to keep others from hurting as I did today. So E: I do hope next time you just ask and leave your assumptions home. And Zaxby management: get some sensitivity training and culturally responsive training to E and the manager on duty today. read more

Zaxbys - Receipt - Fast Food Near Me - Knightdale, North Carolina

Everything was good, except that I ordered extra insane sauce and a brownie and they failed to put them in my order before delivering.

Every time I've ever ordered from this Zaxbys they've forgotten a portion of the order. 9 times in a row they've forgotten the drink, sauces, sides, given me another order, or all of the above. Sucks because I love the food, but they can't get an order right to save their lives. It's like visiting my grandmother with dementia for dinner every time. read more

Great food as always. Quick courteous service. I love "The Bleu Zalad" with Buffalo Chicken and Bleu Cheese dressing, hold the Texas toast! The reason for the four stars and not five is the parking lot is a disaster from about 5pm-8pm with the drive-thru line wrapped completely around the building causing lots of congestion even if you are going in to order/eat. DP read more

On Wednesday October 23 my friend brought me this I really enjoy this so much she also brought me a large pepsi and 6 chocolate cookies I really enjoy my food all the time Zaxby's you are number one in my book read more

Ordered ahead online... had pick up time between listed between 5-5:05... it is a Friday night and they close the dining room at 5 pm even though Covid restrictions have lifted.... so I ordered ahead and sill had to wait in the drive through.... terrible! read more

There is no accountability by the management of this location to mitigate road rage and traffic incidents in their parking lot. The issue has been acknowledged by management; however no steps are in place to mitigate traffic pattern issues. Do not go to this location as they have more business than they can handle. read more

I ordered 2 boneless wing combos. Both where cold. Barely has sauce on them. My fries were soggy. I called and complained to a manager by the name of krystal and she didn't care. She told me I should have saved the food and brought it back. This location is big on not taking food back. I'm very upset with how I was treated. I could have spent my money anywhere. This is actually the second time I have had an issue with this location but I'm just now complaining. I will not except 25% off my next order or a remake of one item. I want a manager to remake my order. You would think after waiting 30 plus minutes in line your food would be fresh.Your franchise needs to be held accountable for there mistakes. People are spending there hard earned money during Covid at your location. read more

When you go through the takeout be sure and check your order because they will screw it up I had a Zaxby's house salad ordered three Ranch dressings brought it home no Ranch dressings were in the bag I called them up to complain they said there was nothing they could do read more

I can't understand why a lucrative franchise can't figure out that when they put hot breaded chicken wings in a styrofoam container they will be soggy. And who decided that breading their wings would make them better. When they were not breaded they had plenty of sauce and they were not soggy. After three tries I will have to find somewhere different! read more

Rude impatient owner. I think this Zaxbys has a new owner partnership instead of just one owner. Imconsistant food quality lately I stopped getting their chicken strips because they were never consistantly sized. If you can make the drive support the Zaxbys on Hillsborough Street in Raleigh better management and food quality. So disappointed. read more

This Zaxby's is TRASH. I really tried to give them the benefit of the doubt, but their staff on certain days has no customer service acumen, counting is a challenge for the chicken finger plates (unless it's a big Zax snack where you receive 3 fingers, you can expect you will not receive an accurate count.), and very inconsistent with how well the chicken is cooked. Tonight I called to speak with a manager because my salad was a mess (hot chicken containers placed on top of my salad which was heated up and caused a hot chicken salad, chicken crumbs and very little lettuce) and I was told by Lisa (a manager) that it is Zaxby's policy to place salads under hot food because heat rises. She also went further to say that her GM made the salad which to me shows that their opinion of the level of quality standard is quite low. She then said I'm not sure what you would like for me to do, but you can bring the salad back and we can make it over for you. Now WHY would I take that chance again at that establishment? I wasn't asking for money back or replacement food for free. Just take the information provided and put out a better product. The girls at the drive thru were kee keeing off to the side so no receipt was received either. I do not recommend this Zaxby's. You are better off at Hillsboro Street or off Six Forks Rd locations. read more

My husband brought me here because he knows how much I love good salads and he wanted me to try it. I loved it!! I got the Blue Salad with blackened chicken. The chicken was tender, juicy, and delicious. I was delighted that the blackened seasoning wasn't overpowering like some restaurants make it. It had just the right amount of heat. The salad was filled with crisp, fresh vegetables and crunchy fried onion straws. It was also topped with a generous amount of delicious, creamy bleu cheese. I thoroughly enjoyed my meal!! I wasn't super crazy about their Texas toast, as I've had better Texas toast from the freezer section of Walmart. But I would go back there again and again for that delicious salad. It was just soooo good!! Their workers were very nice and polite as well, which I always appreciate. Highly recommended! read more

The cashier (Emily) had her back turned away from me when I approached the counter. I waited momentarily for her to turn around. She simply stood there silently staring me in turning around. She did not greet me by welcoming me to Zaxby's nor did she inquire how she could be of service in taking my order. I greeted her nonetheless in saying, "Hey how are you doing today?" She remained unresponsive despite my genuine inquiry. I considered just walking out and saving my money but I was extremely hungry and short on time. Consequently I simply ignored the nonsense placed my order. I stepped over to the waiting area immediately there-following. A Caucasian gentlemen walked in and approached the counter as I waited. I was baffled to say the least because she immediately smiled and welcomed him to Zaxby's without hesitation. That in itself was damning to me given that I am a minority. To make matters worse, she did not thank me for my order nor invite me to come again in handing me my food. I was so disgusted in leaving the establishment that I literally tossed my food in the trash receptacle upon exiting. I did so because I did not feel welcome in their establishment. Given that premise, I did not feel comfortable eating anything prepared by Emily in the least bit. I do not have enough information to definitively state that Emily is racist. I can however hypothesize that she is based off of this afternoons experience. With everything being said and done, I will forgo visiting this particular location in the future while also urging my colleagues, community members, and other minorities to avoid it as well. read more

I absolutely love coming to Zaxbys! The one in Knightdale is so kind and very helpful but today I came around 7:30 I had an online order which was very quick and easy but I get home and my whole order is wrong. The receipt is right but they were very careless with my food. I ordered 20 boneless wings nuclear, and I got 20 wings with no sauce. I was very upset. Then my teas I ordered were wrong as well. I hate to leave a bad review considering I eat here at least 2-3 times a week. read more

It is what it is. If you are expecting a fine dining experience, you will be disappointed. That being said, Zaxby's is in our usual rotation. Too slow for fast food, fast for a nice sit down restaurant. The wait can be a bit long at times depending on who is working evidently. Of all of the times that I have been there, I very seldom see the same employees. The tenders are decent, and the wings are ok. The Caesar Salad used to be good, but I have not ordered one in quite some time. I do not know what they put in the "Zax Sauce" but it must be addictive!!! I find myself wanting to go back just for the Zax Sauce. My only advice, don't go expecting a great experience, and you probably won't be disappointed. read more

They need new workers here , their attitudes are the worst. Also very messy and not clean.

Pretty decent on Wednesday nights atleast, kids eat for free! They don't clean the tables between patrons very oftens, you have to pick off the fat, etc from the edges of your fried chicken, that's expected. For my wife, two kids and I it cost $13~ for a big meal, not bad! read more

Zaxbys - Kick N' Chick N' Meal - Fast Food Near Me - Knightdale, North Carolina

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