I'm usually not one to frequent franchise joints as I figure they don't really need my $ and I would rather support smaller and independently owned business. Some years a go a co-worker and I were driving to a Corp work event and we passed a Zaxby's which I had never heard of. I said what kind of food is it, and she laughed and said 'chicken, didn't you see the chicken logo?' I've never really felt compelled to try it until they started showing adverts for their chicken tacos. So today, I stopped in and had the chicken avocado ranch on flour tortilla. It comes with BLT and the avocado is actually salad dressing mixed with the ranch. I got bacon on 1 of the 3 tacos so that was disappointing. I walked in even though my intuition was to not as it was kinda busy at lunch time on a Sunday. The drive-thru line was backing up and when I walked in there were people stacked up around the register waiting on their food. There was one guy standing close to the front who I noticed as soon as I walked in. I stood in line for about 5 minutes, ordered and got in the huddle to wait...the dude was getting restless waiting of this food. Finally, I heard him say 'are you getting close with my food? If not just give me a refund, I've got to go'. The CSR said 'we're almost done sir'. When he got his food, it was in two bags and I saw him go to a table with his wife and 3 toddler age kids...probably shoulda went drive-thru on this one. Allison was the only one at the register and she was doing all she could to keep up but she was hanging in there and was still smiling when I left. Their menu sign was confusing as it showed the 3 tacos for $10.49. When I asked Allison did it come with anything she said 'oh, that's the meal deal, you get a side and a beverage with that'. I said I just want the tacos, it was $9.49. Not a bad price but I felt like I was eating chicken tenders with salad dressing. read more

Placed the order inside. Friendly cashier. Took approximately eight minutes to receive food. Food was hot, cheese. Was not melted as much as I would have liked and the ranch dressing threw me off as I would not expect ranch on any chicken Parmesan item at all. Ranch on fries - good Ranch on chicken - good Ranch with pasta sauce on fries and chicken with cheese - meh. Just my thoughts. Would definitely order again without the ranch. read more

Zaxbys - The new chicken Parmesan cheese fries. - Fast Food Near Me - Rock Hill, South Carolina

The food was decent and the overall customer service needs a little work. What I am bothered by is that I found fruit flies and hair in my cup after finishing my drink! Absolutely gross and unacceptable! read more

Zaxbys - Fast Food Near Me - Rock Hill, South Carolina

Currently suffering from food poisoning from this location . Been puking and using the restroom since last night . I ate my food from here which was the shrimp combo and I had to ask for it to be remade. I should've known something was off when they gave me the redropped food . read more

I love Zaxby's. The food is always tasty and I've never had an issue with them...until today. I placed my order through the app and picked it up in the drive through. When I got home, I noticed a dark spot on my lid as I was sipping out of my cup. I went to wipe it off with a napkin thinking it was a crumb from my food. Nothing moved, so right then I knew it was stuck on the inside of the cup. I looked closer and I saw wings . When I opened the cup, I saw a full blown bug (I can't tell if it's a gnat, mosquito, or fruit fly) . I am so grossed out! A bug or anything in my drink that shouldn't be there is my worst nightmare come true. If I ever get a drink from here again, it'll be something clear like sprite or water. I'm about to go throw up now. Bye read more

Zaxbys - Fruit Punch Drink with a side of nature's protein (a bug in the drink) - Fast Food Near Me - Rock Hill, South Carolina

this place is so ass don't come here please if you care about a girl that just wanted a fricken chicken fingers just to basically get fingered and not even in a good way she just wanted her food and yall gonna half ass her and she broke on some last 15$$$$ what i hate this place cheese wasnt even melted on the cheese bites tf up with that i could of just ate cheese cubes at that point read more

I asked for a ranch and they gave me an extra zabys sauce. It was near closing time I was the only customer in there. How can they not get my sauce request right? read more

Love the tenders and salad I will recommend them any day I love the garlic bread as well will eat it with out anything

I am a huge fan of zaxbys, but today was exceptionally awful. To start off the person that took my order sounded grumpy, which kind of threw me off, but i ignored it. I was very excited to eat my meal, the chicken tenders were excellent, exquisite some might say. But boy oh boy when i got to the fries, they were an absolute trainwreck. Perfectly seasoned, but tasted like they were 3 days old. It seemed to me like someone found some old fries in the back, seasoned them, threw them in the box, and handed it to me. To top this all off i had to pay a whopping $12 for this bottom of the barrel meal. Zaxbys, you really disappointed me tonight. Will not be coming back for another 30 days. read more

Service was fast and friendly! Chicken and fries were hot and delicious The dining area was spotless and all flavors of the drink machine were working and Zaxby's has the best ice Bianca, the manager, runs a great crew! read more

Ok so we went there for lunch and all I can say is "What a big mistake that was !" I've only been to a Zaxby's one other time in Florida so we needed a menu or one to see. I understand there is Covid but don't stand at the front of your establishment with the menu board in the back and when asked what kind of meals do you have they answered "Chicken ". Really ?! No we thought you had cow pies there. Then the food took forever and it was all wrong anyway. Let's just say we won't be coming back. read more

Zaxbys - The menu that they don't have anywhere near where they have you order now - Fast Food Near Me - Rock Hill, South Carolina

After walking the dog, I decided to stop by Zaxby's near Home Depot in Rock Hill. Mistake. I ordered boneless wings and white cheese bites. I got home and wings were cold and I had fried pickles instead. Big disappointment. I see why this place doesn't have more stars. Terrible. read more

Zaxbys - Fried pickles. NOT CHEESE BITES! - Fast Food Near Me - Rock Hill, South Carolina

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Worst Zaxby's I've ever been to. Fried mushrooms were dripping in grease and a TINY portion. Brought them back and asked for new ones and you'd have thought I ran their dog over with a car. The ones I got back weren't much better. Avoid this location. read more

I love Zaxby's and traveled from Northern Virginia, in hopes of having an exceptional experience. I was sadly mistaken. I didn't feel welcomed in this Zaxby's, as I have in many others. There was no greeting, there was no smile, there was no thank you, there was no personable interaction. The staff members were more concerned with getting paid this week and showcasing information on their phone, than ensuring that the restaurant was clean or that the customers didn't feel as if they were interrupting them, while requesting additional assistance. My food was cold and I had to return it. There was no apology or anything. I am very disappointed with my overall experience, and will not return to this Zaxby's. Professionalism and cleanliness was lacking from this franchise, and it was clear from the moment we walked in. read more

Zaxbys - Fast Food Near Me - Rock Hill, South Carolina

The first person that helped me was good but there was a lady working and she was so rude to me. The food was subpar to what I thought it would be. Overall would not recommend, the atmosphere was not inviting. If you don't want to work then quit. read more

The only reason I gave them one star is because there is not a zero star option! Dirty restaurant and weak staff! See all my posts. I very rarely give a bad review! I stopped going to any Zaxby's after my trip to this one. read more

I've eaten at Zaxby's for a few years every now and then. Discovered them on trips to ATL in Anderson, SC. At first I was in love and thought them comparable to Chick-fil-a, ahhhh but it was a lust thing and I eventually found that the Eat More Chikin place to be the worthy of my true love (to say that in public i think Herschel Walker will hunt me down and kick my a**). This Zaxby's is on par with others but could use a really good cleaning inside and out, seems to be a little dirty. Food and service is always really good for a Zaxby's but why do they hide the heavenly aerated ice now behind the counter instead of out with the drink fountains? So beside the fact i have to ask for my ice to be refreshed upon getting my refills, it's a good chicken sandwich or fingers when ya' wanting to avoid the burger joints. Convenient to I77 too (exit 82C and left). read more

I have eaten at this location many times as well as used their drive through but I will never return to this location again. At least half the time my order is either prepared incorrectly or items are missing from the order. I always check my reciept and the order is correct on there but somehow the employees seem incapable of following the order when preparing the food. Then to make matters worse, when I let them know I have an issue with my food they are rude to me as if somehow I was inconveniencing them by asking for the food that I paid for. So I definately do not recommend this location. Just about any fast food place in the area is going to be better than them. read more

I'm just a Doordasher, this review does not include the food. I waited in line for 40 minutes. This is extremely unpleasant. Everyone in the drive thru line was fatigued. I would not come back to try the food due to the wait time. Saturday 3pm for reference read more

I was on the go and needed to get something quick. Went inside and ordered and didn't have to wait long for food. Service and food was good and my order was accurate. read more

Picked up lunch from here today. It wasn't even remotely warm when I got back to work just a few blocks away. My suspicion is they are pre cooking and making boxed meals. Then they not keeping them at the correct temperature before serving. I called to speak with manager and actually spoke with owner of this location. HE REFUSED TO DO ANYTHING about my complaint since it was the day before. Use caution and spread the word about these folks. The restaurants are franchise owned so don't expect too much from corporate either. Maybe when someone acquires a food borne illness they will do something about it. read more

This place is great if you like sitting in a corralled line you can't get out of and like to wait 15 minutes just to move forward one car Finally another car moved so we could move a cone and get out of line. Can't speak for the food as the service was horribly slow! read more

Kept having to remind drive through worker about things she forgot to give me. She was ready for me to pull out and I had to ask for my cheddar bites, ranch for salad, my drinks... then get home to my chicken fingers not being rolled in mild, wrong sauce rolled on the chicken on the salad and no silverware, straws, or napkins. read more

Zaxby's is a quick sit-down restaurant for those who like tender, juicy, fried yardbird. The chicken is always done right, and offers several sauces for dipping. The crinkle fries are always crispy and only get better once dipped in Zaxby's ranch sauce. Try Tuesdays for "Kids Eat Free Night". With an adult purchase of course. Zaxby's is priced between $5 - $10 a meal. Cons: -Skip their fried pickles. These were not made by fried pickle lovers. -Be prepared to pay for sauce Try: The Birthday Cake Milkshake (Seriously Freaking Awesome!) read more

Food was ok. Employee acting like i ruined her life when i asked to get some ice. Aparently im the only one who enjoys a cool beverage on a hot sunny day. I think that it would be awesome if among the dozen or so employee's one of them could find the time to clean the air filter on the front of the coke machine. It looked like the the dyson test factory dumped all their vaccum cleaner bags in the front of this machine. But hey.... who doest like a littly dirt in thier $9.00 chicken. read more

WOW, I have been visiting this Zaxby's since it opened years ago because it is close, but the last year people who work there do not seem to care about service. I just ordered a 5 finger plate in drive thru and only got 4. Where is the quality control? They should check it before they hand it out the window!!! Also my wife likes the Asian salad but has pulled out of drive line twice because they never have the fried wontons or citrus dressing. This Zaxby's is the worse in the area. read more

Zaxby's is great. My friends and I are northerners that come down to SC to teach a group. We always frequent the Zaxby's atleast once a weekend when we come down. I love the dipping sacues. read more

I love Zaxby's but this location set my stomach on fire. We all had the chicken tenders but I was the only one who had the Zaxby sauce. Needless to say I will never eat at this location again. read more

Very very slow. Got off I77 and needed something quick. Have been waiting for over 30 minutes. If you expect fast food this isn't the place for you. 2 kids meals and a salad and here we sit waiting. Finally got it after 37 minute wait. Now I'm confused. .. why is my house salad served on a bed of Funions? My 6 year old is saying how bad the French fries are. That's a first! If I could sum up in one word that would be"avoid" read more

I have been wanting to try it and did and will be back for sure. Pretty good wings for a fast food type place.

This is the 2nd time in a month my wife has gone to Zaxbys in Rock Hill on hurlong ave and received the wrong order. I didn't call back the first time but a second time was unacceptable. We live 30 minutes away yet the manager said we either had to drive back to get the correct order or bring the food in the next day to exchange. All we wanted was the difference back from what they charged. We were charged for wings and things and given just boneless wings. We will never go back to this zaxbys again! read more

Love Zaxby's, have been going to Zaxby's since they opened. My grandsons love when I take them to Zaxby's and now on their birthday or other special occasions, I always give them a gift card so they can go whenever they want some great chicken fingers!! read more

definitely eat inside at this location. drive they orders are pretty fast but you probably won't get the sauce you paid for (or even the sauce that is supposed to come with your order). read more