I had a referral through my insurance to see this doctor. I got the authorization of approval. I called them to make the appointment. I vividly remember very well the female receptionist asked me what insurance I had, I told her " --""and she proceeded to give me the appointment. Fast forward to the day of the appointment I went in and they ask for my insurance and ID. The receptionist then tells me oh we don't take "---" Like how ? If your in the system and "---" referred me how do you not take it ? And why didn't they tell me this when I called them for the appointment. Then she proceeds to tell me" we have the right to refuse " bunch of scammers ! The reviews are correct for this doctor. If they see they can't make money without fraud then they won't take you. P read more

Liars and fraud. I went for a normal office visit (I never have vision issues, I just go for annual check ups). Dr Gene Zdenek told me my eyes were perfectly healthy, (like always) but after I left the office, him and his office lied to my insurance company! This "doctor" and office claimed that they removed a foreign object from my eye resulting in them having to run my health insurance as a medical problem, instead of my vision insurance. That never happened! I later learned that offices make less money on vision insurance, so they make up claims so they can run your medical insurance and make more money! They're frauding patients and insurance companies. Do not go. He also didn't wear any gloves so how did he pull something from my eye without contaminating my eye and protecting yourself? Also if there was a "foreign object" pulled from my eye where is the biopsy? Where are photos? Where is the follow up? Anyone would want to know these answers but there are none because this was a lie made up by this doctor and this office immediately after I left this office. I'll never go back! Go somewhere else people! read more

If I could give this group 10 stars I would ! What an amazing group of people. The staff is welcoming, SO helpful and knowledgeable and Dr. Zdenek -WOW! I have never had as complete an exam as given here. Everything was incredible and I would HIGHLY recommend them to anyone and everyone. read more

I can't believe the staffs one of them at front desk talked to us no respectful, not friendly and very rude . I'm disappointed , I cancel my an appointment before to see doctor . read more

My fiancée wanted lasik and I needed cataract surgery. We called and arranged appointments at a few different places. We didn't use UCLA nor Zdenek nor Laser Eye Center (that advertises heavily on radio) because of the walls that are built between patients and ophthalmologists. All of these places made us feel uncomfortable. We also didn't want optometrists too heavily involved. We prefer real MDs. We ended up going with Elkins in Encino because of his credentials, experience and more hands on approach. read more

I have been going to this office for over 25+ years. I must admit I am too trusting. First, for the past 25+years I've been charged a copay anywhere from $25.-$100. (depending on my dependents at the time) which I just found out, I don't have a copay at least a couple thousand dollars over the years. Second, I've been requesting an itemized statement from them for over a month and they refuse to provide me a statement for the services I have already paid for. Third, a couple times my glasses prescription was incorrect, they did re-examine but time is precious and it should be done correctly the first time. Consumer beware of unethical billing practices. Lesson learned question everything even if you think you can trust all involved. read more

I went to Dr Zdenek for cataract surgery- he suggested getting laser super lens for my vision and I would never have to get glasses again- $11,650.00 for the surgery - the follow ups my vision wasn't that great- by the 3rd visit he said...you might need readers ( I couldn't read my cell phone ) I've received a bill for 52.29 on top of this.... I suggest that Dr Zdenek takes this from his fee... so not happy!! read more

I personally had an AMAZING experience here! The nurses and front desk was friendly and the doc did a procedure to immediately help an eye situation I was going through. He was a real lifesaver. I don't usually leave reviews for doc's but it's really hard nowadays to weed them out I found him through my insurance and soooo glad I did. He's my eye doc for life 100% read more

I started coming here early last year. After several uncomfortable and highly questionable practices conducted by their office, I will never return again. 1. Towards the end of last year, I found out that my medical benefits cover plugs at 100%. The office has been charging me $35 copay for almost every visit. After I raised this concern, the office said they owe me $210. Never apologized and was in no rush of cutting a check until I went in physically to get the check. 2. During my last visit, the office and the doctor were both pushing for this new FDA approved eye drop Meibo, which cost $800. 3. The office at one point tried to charge me two copays for a single visit. 4. The doctor often said 'we have to play the game with insurance company' and I was told there's an 11 day waiting period to get the second set of plugs. At one point, the office said ' The insurance company has changed their policy and now we no longer need to wait.' I called my insurance and they made zero changes to their policies. The office then said 'oh we should have said we changed the way we conduct our billing.' 5. The office wanted to schedule an 1.5 hr long appointment for testings that were never required for my dry eyes condition from my previous physicians. read more

I've been seeing Dr. Zdenek for over 4years now and my experience there has always been positive and productive to the overall wellbeing of maintaining the health of my eyes. I have suffered from dry eye syndrome for a long time and Dr. Zdenek has fixed this with the dry eye treatments he does in office. His chair side manor is excellent. The staff goes above and beyond to help patients there and they produce a friendly atmosphere. I'd refer my friends and family to Zdenek Eye Institute because I know they would be in the best hands. Dr. Zdenek is amazing ! read more

Fantastic doctor and staff! They got my vision back and then some after an unfortunate accident and can't believe my eyes! Literally can see better now than ever before because of their care and patience figuring out my vision concerns and wouldn't go anywhere else. Dr. Gene Z is highly recommended! A+ Patient Care. Thank you read more

Zdenek Eye Institute - Mold affected vision in my eye which shows red here and healing ‍ - Eyewear & Opticians Near Me - Reseda, California

I first had my husband David visit for a need...and Dr. Z was so great - I chose to visit when I had 2 eye emergencies plus went for a regular visit. I am scheduled next month to go back for my regular appointment. I am pleased with the staff - cleanliness - and we love Dena who is very down to earth - and chats with us - not a 'stick in the mud'. I am not the easiest - and everyone from front desk to Dr. Z treats me great. Dr. Z is someone who can truly pinpoint the problem and is fast to act if he thinks a 2nd opinion is needed too. State of the art equipment too! read more

A totally seamless and friendly experience at this office! Everyone is so nice and good at what they do!

I was having very bad dry eye problems till Dr Zdenek started treating me for dry eyes . I thank him and his staff is very pleasantI went to many doctors and no one like Dr Zdenek I was chatting with other people that had appointments that day and many came from out of state to see Doctor Zdenek that made me feel more comfortable to know people come from far to get treatment from Dr Zdenek if i was to move I would do the same very pleased with Doctor and staff . read more

This Dr is AMAZING !!!! Pays attention to detail and make sure that he had gets the right diagnosis to treat my problem.. I couldn't ask for better Doctor to look at my eyes.. Thank you, Doctor Zdenek for saving my eyes . Thank you for your professionalism and attention to detail. Thank you to the staff that met all my needs regarding my situation. Thank you to the technicians that put me at ease. When I found out about my diagnosis of my eyes. read more

Great service, doctors and nurses were very knowledgeable, kind, and helpful. Amazing experience.

I called to make an appointment but quickly cancelled and said that I WILL CALL BACK when I was ready to reschedule. The phone calls after wouldn't stop. Every week I would get a call from the receptionist to reschedule. I kept telling her to stop calling every week and that I would reschedule when I was ready. Nope. Calls didn't stop. I finally told them a date just to stop the calls. After missing the appointment I received a bill for 50 dollars for missed appointment. If your business is harassing people and making money this way then you must be very desperate. I have filed a BBB complaint and a CFPB complaint and will post all the calls I received from this office. Stay away from businesses like this. read more

Highly recommend Dr Zdenek. He is brilliant and extremely knowledgeable about eyes, nerves and ophthalmology. Truly understands and listens to patients concerns. I had to have nerves in my eyes zapped because of floaters caused by Diabetes. My eyes are crystal clear. My son had a problem seeing double vision. He diagnosed as something about one of the eye muscles not being strong enough and aligning with the other one. It happens in rare instances. There were exercises to strengthen the eye muscles. Great doctor for dialing in contacts especially for astigmatisms. He is great! read more

I had an irritation to one of my eyes that lasted for almost a week so I knew I had to see a doctor . My insurance listed Dr. Zdenek as one of the doctors in the network and they were able to take me in for a same day appt. I went on Yelp after I had already made the appt. and saw some negative reviews. I thought to myself "oh no" and decided to not have any high expectations. BUT my experience was anything but negative! The office inside was clean and beautiful. The medical staff there were so nice and I met with the doctor on time. Dr. Zdenek was great. He was very patient and informative with me. He wrote me up a prescription and also gave me a trial sample of it and told me to fill the prescription only if I still need more meds after the sample ran out. After 3 days my eye is back to normal and I didn't spend anything on getting a prescription. Thank you doc. Tips: Parking lot available in the back or meter parking in the front. read more

They dont have any proper tools to examine the Kids... They have to rely on kids actual response!!! If that is the case taking the 2 or 3 year old kids who doesn't speak very well is waste of time with them... But if you just step on in their office they will try to collect as much as possible from the Insurance which is unbelievable... I took my 2.5 years old kid. He had an eye problem. They tried to examine him by asking some questions.. Are you able to see that clearly, bla bla.. I dont know How come kids would be able to say by seeing some mirror.. Yes I am seeing that fish very clearly or it is blur.. Not sure... He didn't respond... It didn't work it out... Then Doctor came and concluded that we cannot do anything at this time at this age!!! He was talking for 5-10 min .. We felt ok... After sometime we also realized that might be the correct reason. May be we couldn't do anything to resolve his eye problem at this age.. But they charged the Insurance in all aspects.. We also need to pay the copay.... As if they have done complete exam on him one bill and as if Specialist Office Visit again huge bill on the Insurance... Because of this reason only Insurance companies started changing their plans... From the billing perspective, you have to be careful... Dont go in the beginning of the year... I believe most of the Insurance will cover only one eye exam per year... If you are not satisfied then you are done... read more

I had a very upsetting experience with another opthalmologist( Please forgive my spelling) I had as good experience. He listened to what I was saying and my diagnoses which was due to covid. He agreed with diagnoses and gave me quite a through exam. For my eye surgery he gave me a referal. She was great and both of them were transparent with costs.They did not push me to get a higher package. I recently did my last surgery which replaced my very bad catracts with perscription implants. I Now have great vision,which at times bring tears to my eyes that now I can have a quality life. I could tell how much he knew and he made me so comfortable that when I told him that I am allergic to steriods he perscribed a different one and thanks to him I can use this type. He also has changed my life with my really bad dry eye issue.He put in a temporary solution and it worked so well I am not getting one that lasts longer.I like that his staff test's for dry eye and they do not push what I have if another solution would work. I ended up getting the flu and he made a phone appointment. I look forward to seeing even better once my eyes are healed. Lastly I went to him feeling that there was no hope and thanks to DR Zdenek and his wonderful staff gave me my life back! read more

Go somewhere else. No COVID protocols (aside from masks). And when I asked the assistant to clean/ disinfect my eyeglasses after handling them herself, she sharply corrected me saying it was unnecessary. The Dr.'s a joke. Rude and unprofessional. He insisted on writing me the same prescription for glasses that I've had for the last 3 years, even after I repeatedly told him that I have trouble seeing properly with the current lenses. Save your money and time. Go somewhere else. read more

I was in need of emergency visit to an eye doctor I found them online open regular hours went in everyone was excellent the doctor was great we're totally recommend them read more

Amazing doctor, team, and office. Dr. Zdenek was kind, patient, knowledgable and had a wonderful bedside manner. He took time to run all the tests and made sure that my prescription is accurate. Office followed all COVID-19 protocols and I felt very safe. If you want fantastic doctor, visit Dr. Zdenek! read more

2 years ago After moving out to the valley I found zdnek eye institute. Decided to go into dr.z's office when I needed new contacts rather then driving to west Hollywood. After informing me old ones (from a different eye dr) was causing my eyes to always be red due to rubbing and actually hurting my vision. So after getting new lenses eyes haven't been red .and vision is great. Office/staff is clean friendly and informative Thx Doc read more

As another reviewer mentioned, I also had an issue with the prescription the doctor gave me. It was way off and when I went to another place they immediately fixed my prescription and i could see well. Also, without going into detail I had a horrible experience buying glasses here. While I loved him at first, after my most recent experiences here with his staff especially i will be going elsewhere. read more

Great Doctor, watch out for the price. They tell you one thing over the phone and then charge you REDICULOUS!!! amount through your insurance. I'm sure there are many other doctors that are good and they have reasonable prices. NOT WORTH IT. read more

Dr. Zdenek and his staff are amazing. I immediately felt at ease because of their friendly and professional mannerism. Doc was great at explaining how procedures work, why he choose that particular procedure, and how it was going to affect me. I trust the guy, and I know he stays abreast of the times because he's always talking about "new technology" and "new ways of doing things." Great experience. read more

We had an emergency situation with my husband's eye on the day after Christmas and phoned around to various ophthalmologists only to find most closed. But Dr. Zdenek and his very nice staff were open for business and got us in right away. The doctor eased our fears with his capable good humor and took care of the problem quickly and painlessly. The office is comfortable and well-equipped ( to my untrained eyes.) There is free parking in the lot behind the building. Only deducted one star because we still had to wait about 20 minutes past the appointment time (after filling out a very extensive set of forms) even though we had only just called to come in. read more

Selection was good staff was helpful and friendly..and they took my insurance. I was happy with my experience and would definitely go back again. read more

I have a huge bill $183.50 balance COPAY whereas I have already paid some, about $50 per payment. Medicare paid a lot, and my Optho. in Torrance only ever billed me about $20. Also some of the bill is a big charge for Allergy test, even though I'm not allergic to anything, and gave paperwork when I first went there that I have NO KNOWN Allergies. So this test was totally UNNECESSARY, but gave Zdenek's office a chance to bill Medicare boucoups bucks, and me also. This guy's a crook. Also does some "surgery" where he digs in my tear ducts which I don't like. My guy in Torrance, Damien Goldberg, who is excellent, never did any digging in my eyes with metal implements. And I never got this huge bill. read more

I personally chose Dr. Zdenek, out of my insurance's list of providers, after reading about his education, affiliations and experience on the Internet. Was not proven wrong at the appointment; I got a thorough vision exam (great equipment!) and some very up to date advice on recent developments in the field. Was also able to have my optic nerve examined and a follow up on certain important tests from the past. The visit for selection of eyeglasses at "Optical Reflections" next door was equally satisfying; Rosie did a great job setting me up with the multifeatured glasses that worked best for me My most cherished impressions in life have been given to me through my eyes and I take serious interest in whoever services them. I'd recommend the Zdenek Eye Institute to everyone. Sincerely, Eli Diamessis read more

I have had the best experience with Dr. Zdenek (I've been a patient for 15 years or more.) He performed Lasik on my eyes, which was not an easy case and he was so patient and didn't disappear after the Surgery. He addressed every concern and led me through and was right on. I find him right on with his observation of any problem I'm having. My three young boys and Husband are happy patients now. In addition the staff is awesome and super sweet from the front desk to billing. I can't say enough! Love you Guys read more

Been going to Dr.Zenek for over 12 years and 3 surgeries, all successful. Confident Gene Zenek is one of the best in the eye business, also my wife has been a patient and had lasik--10 years ago continues to have great vision. Roger read more

Were do I start! I have been going to this office for about 3 years. Great team he has in his office not to brag about Dr. Zdenek but great personality, he explains the procedure that will be performed as well procedures that need to be taking care of in the future and how to prevent your eyes from getting any type of infection or damage as we age! Like I said Great Doctor! Office is very nice and clean. Once you walk in you feel relax with the site and water noise from the beautiful aquarium they have in the office. I highly recommend Dr. Zdenek for your eye care! Thank you Doctor and team. read more

The first time we came to this office a year ago was very good. We liked the doctor, the receptionists and professional equipment. However, this year it was a different story. First, I believe I was overcharged for the copay of my contact lens exam, but didn't make a big deal out of it. Then, we had to deal with the cataract surgery for my husband and it was a whole different story. The most important part is that technitian who did the test, did something wrong to the good eye and my husband was in a lot of pain. His eye was inflamed and I took him back to the office. The doctor of course had to cover for his emploiyee, put some ointment and a patch. The eye was still in bad shape. My husband went to another eye doctor and he prescribed some drops that helped. We also found out that even though the doctor is in network for our insurance, his surgicenter in the same building is not and we'll have to come up with the facility amount out of pocket. We subsequently went to another doctor where everything is covered and they appear to be more professional. People, this is a warning. Be very careful about this doctor's office. Hope nothing bad happens to you over there! read more

I just picked up my oldest daughter Emily and took her to the market. The first thing she said to me, " Mommy your eyes look so pretty, you have the most beautiful eyes I ever seen ". Thank you Dr Z and his incredible staff specials props to Sasha" read more

Everyone here was very nice and helpful. My appointment started right when I made it, unlike other places where you have to wait 45 minutes even when you're on time. I was basically in and out and knew exactly what was wrong, got connections to where I could fix the problems they couldn't, and got the treatment I needed to fix what they specialize in. Overall, very content with my experience. read more

Just had my cataract eye surgery and am so very happy with the result. Dr. Zedeneck and his staff is so wonderful. Would gladly recommend them in a heartbeat. read more

I had a very positive experience with Dr. Zdenek. I needed to see an ophthalmologist. I found Dr. Zdenek through my insurance provider and decided to visit him. The staff at the office were great. They worked with me to setup the most convenient appointment time. Dr. Zdenek was very pleasant and knowledgeable. He took his time to thoroughly examine me. I felt that his diagnosis and recommendations were accurate. I would definitely recommend Dr. Zdenek to my friends and family. read more