Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

I had a deadbolt that would not disengage. I put out a request for quotes on Yelp. American was…read moreable to give me a price range estimate and was able to come out the same day I confirmed the appointment. Very quick adjustments instead of selling me a new deadbolt, and at a price that was at the low end of the quote range. Very helpful, very polite. Definitely recommend.

Super speedy, super great prices. And very kind! Considering the scenario…read more. I'm standing out there like a fool!! Frozen!! She saved me! FIVE STARS.

Terrible service. charged me to kick my door in highly unprofessional these guys wont last longread more

Mary was amazing! My smart lock had a stripped screw that was completely stuck, and she came out…read moreand handled it quickly and professionally. She removed the damaged piece, installed my new smart lock, and even let me know I needed a door knob and provided one for me. At the last minute I also asked if she could replace my screen door knob, and although she didn't have to do it today, she kindly took care of it while she was there. She was professional, efficient, knowledgeable, and very kind. Everything was done quickly and perfectly. I highly recommend Mary if you need a locksmith!

Prompt, effective, and pleasant. Great experience. Followed up about a future service I mentioned…read morealmost immediately after they departed. Highly recommend.

This was the first place I called when I got stuck at the dash in on the corner of England Street…read moreand 95. The team was super supportive and luckily I had the full key intact and was able to catch a ride from my boss to the physical location. They were so kind and calmed me down when I was so nervous about getting home right after a long week of work. Super nice family owned and operated since 2003, took about 10 minutes to get a new key fast and easy and it was under $50 which I greatly appreciated! I'm getting a spare key as well so that this doesn't happen again. Just had to get a new case for the key In Rec coated it and she replaced my battery as well. Top-notch service!

I needed a copy of my Honda key after the case started cracking open. I tried a hardware store and…read morebig box store before thinking of trying a locksmith. Those other guys did not have the right equipment for the job. Eastern was able to do the job while I waited, were super friendly, and did the work for a good price. The keys they cut worked perfectly. I will go back anytime for future work and will recommend them to anyone needing help from a locksmith. Thanks for a job well done!

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

They were rude because i didn't pick up the phone right away when someone called to scheduled an…read moreappointment for a replacement key . Well we made the appointment for the next day , a few minutes after we hung up I found my keys so I called back again and canceled the appointment, they threatened me to charge a cancellation fee even when there no agreement on that and even when the appointment was cancelled almost immediately and the appointment was not until the next day.

Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

Initial review VS REVISED review: Mike is awesome and I can appreciate the fact that he has great…read morepride in his business/reputation! My first initial contact was through my car dealer almost 6 months ago (which he came to me) I did purchase an additional device outside of what the dealer covered that day. That device did stop working for me this week which I called and left a message (outside of business hours) and Mike called me back that same day and we were able to set up a time the very next day to meet and he reprogrammed my key fob in no time!!! I am so grateful for his professionalism and willingness to help so urgently. I was a little skeptical to call only because great customer service just doesn't seem to exist anymore but I'm so glad that I did call and everything went so smoothly. Revised: Welp the excellent customer service I once experienced went out the window this go round. This business will take your money give you faulty parts and blame it on you when it no longer works. I only used this service bc Lexus of Richmond sent them out to replace my car key, sold me on a key fob which I spent nearly $200 for and within 3 months the remote no longer worked. Replaced batteries only to realize that the remote deprogrammed (I've purchased key fobs from other businesses and never had to get reprogrammed 3 times in one year) I had no problem going to them due to the malfunctioning remote (travelled 30 mins) everything worked fine, then a couple months later the fob doesn't work again. I called and was grateful I only had to go 6 mins away to get reprogrammed only for 5 days later I go to unlock/start my truck in 20 degree weather w 3 kids and the doors wouldn't unlock. Texted and called asked could I please come to them today due to being 9 months pregnant and delivering my baby in the morning to get reprogrammed and was ignored sent to voicemail and told to stop calling. So now I'm left to use a key to manually unlock the driver door rush to start otherwise the alarm will go off and then unlock the other doors to let my kids in the car (2 under 1 years old) in 20 degree weather. Mike was my initial contact the first 2 interactions. These last two time was 2 different guys Mike was no where in sight. Spend your hard earned money at your own risk, this business doesn't have 1 star reviews for nothing.

Ran over my keys with my lawnmower, only me. Destroyed my wifes Honda key. Went by the dealer with…read morean extra key to get one made and they said they would need the car all day in addition to the key and gave me a price. At the time I didnt have the car. A customer of mine had used the The Key Guy so I sent him an email. Gave me a price depending on the type of key I wanted, was $100.00 cheaper than the dealer so my wife had him come by her work and in 15 minutes new key. Highly recommend.

still awaking the company to review a problem I encountered on one of the six exterior door locks…read morethey installed. I texted the owner with photos and left messages, yet still no inspection or remedy of the unit. I paid them in full for the price they quoted and gave a very gene tip. were it not for the "service after the sale" my rating would be a 4-5. Disappointed.

i woulndt recommend these people to a damn dog!! literally charged me 165$ for a 20 minute…read moreservice.. then the guy tells me "you should've used my personal number for 50%" i was at work and in a rush.. chyyy never ever again!