I needed a key made for my 08 Avalon called Riverside and they came in only a few days. Key is just…read morelike factory but much cheaper.

Bill was a pleasure to work with. He arrived on time, completed the job in a timely fashion and was…read moregreat company. Couldn't recommend the service more. Thanks much!

Exactly the experience you would expect or hope for when needing a locksmith. Transparent pricing,…read morefast, and overall 10/10 customer service. Cut and programmed 2 key fobs in 20 minutes. Specializes in all things key-related and offers an impressive amount of other roadside services as well. Like others, I initially looked for the highest reviewed locksmiths in the area, but I paid attention to his photos and took the chance. Glad I did, easily a GO-TO option whenever needed.

I had an amazing experience with Lucky Lock & Key! Long story short, I discovered while on a…read morecross-country flight that a repairman accidentally locked both locks (not just my electronic lock), and the only key to the bottom lock was inside my condo. I contacted them on Yelp, explained the situation, and they were able to meet my mother (after verifying I was the legitimate owner) within an hour. Not only did they unlock the door but they immediately made copies of that bottom lock key The full service was less than $100 and they were extremely responsive and worked with me to get what they needed while I was literally on a plane hundreds of miles away. Couldn't recommend more!

They were quick to respond for assistance and find a locksmith to send out within 30mins. Even…read morethough I ended up not needing it they were very understanding and nice about it. I know who to go to if I ever need services.

Great customer service, came to my house on a Sunday very friendly fast service, also gave me a…read morefree pass key

I just moved into a new house in Richmond and the door wasn't locking easily. In addition, three…read morerooms upstairs had doors that didn't latch properly. My neighbor referenced this company to me and I gave them a call and they were immediately responsive both on the phone and through text. As we all know, text messaging is especially convenient in our busy lives where we can't answer every single call in the moment. They came out and fixed all of the doors for me and even installed two keyless entry deadbolts that I wanted. Their pricing was extremely fair and they were flexible with the scheduling, and showed up when they said they would. I would highly recommend this company.

I lost my car key in the airport last week (lucky me) and needed to find a locksmith in Richmond…read morequickly. I called Mike on Tuesday and he came to my rescue on Wednesday when I landed. The entire process was extremely painless and only took less rhaminutes. He is very fast, professional, and charismatic. I will certainly be referring my friends to him in the event they have any key trouble. Would definitely recommend!

Initial review VS REVISED review: Mike is awesome and I can appreciate the fact that he has great…read morepride in his business/reputation! My first initial contact was through my car dealer almost 6 months ago (which he came to me) I did purchase an additional device outside of what the dealer covered that day. That device did stop working for me this week which I called and left a message (outside of business hours) and Mike called me back that same day and we were able to set up a time the very next day to meet and he reprogrammed my key fob in no time!!! I am so grateful for his professionalism and willingness to help so urgently. I was a little skeptical to call only because great customer service just doesn't seem to exist anymore but I'm so glad that I did call and everything went so smoothly. Revised: Welp the excellent customer service I once experienced went out the window this go round. This business will take your money give you faulty parts and blame it on you when it no longer works. I only used this service bc Lexus of Richmond sent them out to replace my car key, sold me on a key fob which I spent nearly $200 for and within 3 months the remote no longer worked. Replaced batteries only to realize that the remote deprogrammed (I've purchased key fobs from other businesses and never had to get reprogrammed 3 times in one year) I had no problem going to them due to the malfunctioning remote (travelled 30 mins) everything worked fine, then a couple months later the fob doesn't work again. I called and was grateful I only had to go 6 mins away to get reprogrammed only for 5 days later I go to unlock/start my truck in 20 degree weather w 3 kids and the doors wouldn't unlock. Texted and called asked could I please come to them today due to being 9 months pregnant and delivering my baby in the morning to get reprogrammed and was ignored sent to voicemail and told to stop calling. So now I'm left to use a key to manually unlock the driver door rush to start otherwise the alarm will go off and then unlock the other doors to let my kids in the car (2 under 1 years old) in 20 degree weather. Mike was my initial contact the first 2 interactions. These last two time was 2 different guys Mike was no where in sight. Spend your hard earned money at your own risk, this business doesn't have 1 star reviews for nothing.

Johnny came out to cut me a spare chip key for my car and what a great experience!…read moreJohnny is very friendly, professional, fast and efficient. His customer service was Outstanding and he is very knowledgeable. He did not have the machine to cut my motorcycle blank key so instead of leaving me hanging, he gave me referrals! Wow wow and wow! What a great person! Thank you Johnny!

This place is the worst place you to do business with! It's so bad that I had to even report them…read moreto the Better Business Bureau. I tried to change my key fobs, and it went wrong, and basically my car would not start with the key. I originally called them and explained my ENTIRE situation and the person on the phone ASSURED me that they would know how to fix it and that it would cost me $70 to be fixed. They sent a guy over who could barely speak any English and had no idea how to fix the issue. They charge a $30 service fee if they cannot fix the issue, but I was completely unaware of that. The guy comes over and says that what happened is "weird" and he doesn't know how to fix it. Anywho, he tried to send me another guy WITHIN the SAME company to fix the issue. My entire thing is that, if you are going to charge a service fee for NOT KNOWING how to fix the issue, then at least let the customer know ahead of time so that they can decide whether to do business with the company or not. Also, for god's sake they need a better receptionist! They need someone who is familiar enough with customer issues to assign the right technicians to the job. After being coerced into paying a $30 service fee, I called the location and they had horrible customer service. They clearly don't give a damn about their customers. In all honesty, I would not recommend this place to anyone. They charge ridiculous rates and on top of that give you terrible customer service. I hope and PRAY this place goes out of business!

Mary was amazing! My smart lock had a stripped screw that was completely stuck, and she came out…read moreand handled it quickly and professionally. She removed the damaged piece, installed my new smart lock, and even let me know I needed a door knob and provided one for me. At the last minute I also asked if she could replace my screen door knob, and although she didn't have to do it today, she kindly took care of it while she was there. She was professional, efficient, knowledgeable, and very kind. Everything was done quickly and perfectly. I highly recommend Mary if you need a locksmith!

Although they were not able to help me with programming my key fob due to device issues, they were…read morevery polite. They were able to refer me to someone that could help and I was grateful for that.

Service was great, unfortunately my security key does not work, I'm sure they will fix it but I've…read morealready mailed it off to another city. I'm going to have to get it back first. These round keys are probably hard to duplicate.

I had a perfect experience with this company. They are honest, respectful, highly trained, and…read moreprompt. Their business practices are admirable! I'm so impressed with them!