My dryer that was purchased at Riester's in Auburn is broken. I called the repair office for weeks…read more I left messages. My boyfriend called. Every time we called either nobody answered and we left voicemails or we chose the "Sales" option and a sales person would take a message. I was loyal to Riester's, biying my last 4 washers and dryers there, but I will not shop there again. If customer service is that bad, they can keep their appliances.

My journey with Reisters started on June 10th when a technician came to my house to assess a…read moreproblem I had with a GE appliance still under warranty. The technician said he needed to order a part & would call to let me know when the part was in. At the end of July I called, was told the part was in. I needed to be out of town for a few weeks and scheduled service for August 18th. August 18th came and went....no call, no show. The following 2 weeks were a repeat...scheduled appointments but no call, no show. On September 3rd the owner called, very apologetic and assured me it was all their fault and they would make it right for me the following week. It is now September 23rd, 20 days later and AGAIN... no call, no show. How incredibly disrespectful! We had to call GE to send out a technician who came and addressed our issue. Integrity matters. Mary R.

Mr vac has worked on my vacuums for a long time very good quality and reasonable prices.read more

My experience with this business has not been satisfactory. My vacuum, still under warranty as…read moreproven by a letter from the manufacturer authorizing work, was repaired due to poor workmanship performed at another warranty center. Upon pickup, I was met with a bill because the business was not going to eat the cost of poor workmanship on a prior service repair. I understand this logic, but not the expectation that the customer owes you for the repair. Once the manufacturer was contacted, a resolution was made and a credit was due to be issued to Mr. Vac. I was instructed to pickup my item from Mr. Vac. When I went retrieve my item, I was asked if I had payment; after it was explained that I did not and that the business was being issued a credit, I was told I my vacuum would be relinquished once payment was received. The manufacturer assured the business that a credit was being issued, but I was still denied my vacuum until the actual payment was "in hand." I was persistent in my attempts to get payment issued so that I may have my vacuum. After several contacts to the manufacturer, they opted to replace my unit (and apparently not to credit the business for the repair). I received a call from Mr. Vac guilting me into paying for the repair. I refused payment since Mr. Vac was still in possession of my vacuum (and after all had refused to relinquish in the first place, which prompted the manufacturer's decision to replace my unit). It is unfortunate how situation transpired, but with my vacuum now as Mr. Vac's property, the business is welcome to do what it pleases with my vacuum , including sell it as a used unit. As a certified warranty center, I find it unethical and bad business to demand payment of the customer for service performed for an item still under warranty. I cannot speak to the quality of repair, as the item is still in possession of the business. I am also appalled that I was being guilted to pay for the service, and once payment was declined I was rudely hung up on...I can assure you that I will not be doing business with this company in the future.

Came twice and never fixed the dishwasher. Supposedly replaced an entire part and yet never ran the…read moreload to test it. I am refusing to pay a rescheduled appointment fee so he is refusing to complete the job Kitchenaid PAID HIM FOR. What a nice little scam you have going. Has lied to Kitchenaid saying people aren't home for the two appointments he has not shown up for. Lies to Kitchenaid saying he will come out. Receptionist clearly has no customer service experience.

I had an extremely positive experience when I called Dello Stritto. First, the woman with whom I…read morescheduled the appointment was pleasant and helpful. Second, the technician that came to my home was both respectful and knowledgeable. He took his shoes off as soon as he came in and immediately diagnosed the issue. He went the extra mile to make sure that my dryer was working efficiently by going outside to check the exterior vent. He was here on time and left my laundry room clean after completing his work. The price was completely reasonable for both the part and repair. These are my new small appliance repair people!

Exceptional! Terry showed up when he said he would,…read morediagnosed the problem in the amount of time he said it would take, had the parts we needed on hand - and completed the repair quickly in the amount of time he said it would take. He also took the time to explain the problem thoroughly, and understandably and gave us best practices to help extend the life of the machine and the parts. On top of that what a cool and fun person he is! Really fun to talk with. Very friendly and very generous with his knowledge. I highly recommend Terry because he was fair, honest and pleasant.

The technician told us that he would be working on the job between 9 am and 12 noon. He did not…read moreshow up for the work at all. We texted him and called him 3 times and did not receive any indication that he would be late or would need to reschedule. Upon booking the original service, he was at the drive through window and was more concerned about placing his order (with us on the phone) than with understanding our needs. I would strongly urge anyone considering this technician to find another provider.

The Tech arrived on time. He was thorough in checking out the Washing Machine…read more He advised me that the amount it would cost for a repair would be neatly as much to purchase a new washing machine. Additionally he advised a couple of other name brand item that are more reliable. He was very helpful and straightforward with the I formation on my old washer as well as helpful in naming some Brand name that are more reliable

I have had 7 appointments from Sears with about 7 reschedules and after 3 months, the refrigerator…read moreis still not fixed.

I called Automatic Appliance to adjust my oven after converting it from a natural gas to a propane…read moresource. Pete came in July to do the work on my GE Spectra oven/ stove unit. I was charged over $400. But sadly, the broiler was never properly regulated. The very first time I tried to use the broiler it didn't work. The flames were dangerously high. When I called to explain that the broiler was inoperable. I was told that I would have to pay more money for another service call! Don't make the same mistake I made. Call a different company.

They tell you that you you will pay 75.00, but really you pay 200.00, unless you just want the…read moretruck itself to come with no appliance repairman. DECEPTIVE!!!

My mother was in town for a visit and wanted to visit a quilting store. What a great find! Everyone…read morewas SO warm, welcoming and helpful! Everyone in the class looked to be enjoying themselves. I'd love to return for a class.

This shop continues to gather a following! An extremely knowledgeable dealer for Bernina sewing…read moremachines. They offer excellent classes and great fabric lines and patterns. Such a cute store, full of light and laughter! I love to travel here to get my quilting and sewing therapy!