I was going to purchase my first vaporizer through Planet of the Vapes, but Planet of the Vapes…read morekept me from doing that. You see, they don't have telephone customer support, so I had to email them. Well, Jason replied almost instantly, but he said he was forwarding my request to someone else due to a certain question I had. So, I emailed him back to ask him to answer the other questions. Been waiting over 45 minutes for ANY of them to reply. When your sales agents are this complacent, it costs the company sales. That's what it did with me, and now I'm taking my business elsewhere. All 3 questions were simple questions that could've been answered in less than 15 seconds each, so I really didn't appreciate being put on the back-burner like they could care less about me as a potential customer.

Horrible customer service. Should be called customer disservice. Shipping times are absurd. A week…read moreand a half and still nothing! Lip service from email contact. Find another supplier!

Worst service. Worst owner. Shabby selection. Do yourself a favor and don't walk in. I am never…read moregoing back to 410 again. I have made several purchases at this shop. Just three weeks ago I purchased a Kind Pen, (Jiggy). It stopped taking a charge. Of course, there's a warranty, BUT, you have to go through the manufacturer and wait 4-5 weeks to get a new pen. So obviously, no one would want to wait that long for a new device. So he tells me he will replace it for me and deal with the warranty on his own.... Except for he still expected me to buy a new one. That defeats the whole purpose! Horrible customer service. The stoner girl at the counter is barely helpful and the owner is even worse! I went down the road and bought two new pens!! #bigmistake #huge #BYE410

Love this place. Nathan was the person that helped me. He's very polite and knowledgeable about…read moreevery single product and helped me get a discount for the loyal customer points program. I love the selection of Kratom and papers, hand blown glass and tapestry's. I have been a loyal customer for a couple years and i wont go anywhere else. You guys rock!

I don't live in the area anymore but this vape shop is unlike any others! Absolutely the best!!! It…read moreis owned and ran by a WOMAN. I was a customer via my husband first then I also started vaping and they were incredibly helpful, nonjudgmental with my lack of vape knowledge, friendly, great discounts and rewards, and just an overall great vibe! I moved away and our new vape shop is also ran by a woman. I am proud to say I took a leap of faith and applied for a job with them. I've now been helping run 3 stores for over a year. I never would have thought that was possible without this woman owned shop in MD paving the way and erasing the gender stigma with vaping.

I have freeMaX vape device that had functioned properly. I stopped in to get a different coil that…read moremight improve my experiences with it. The VERY helpful staff provided me with excellent advice for a new pod and coil that worked out WONDERFULLY. Now I enjoy me device with more satisfying vapes and a tank that does not leak. Thank you for a knowledgeable staff.

Awesome Vape shop with excellent, friendly, professional staff. As somebody new to vaping, I didn't…read moreeven know my vape took 3 batteries! Staff here helped me out, got my mod up and working and explained things in a way I could understand. I felt like I was talking to friends rather than shop owners which was a pleasant surprise. Great prices, very large selection and super nice store! Highly recommend checking them out.

Amazing place and great service! Friendliest and most professional vape shop I've been to!read more

Edit 8/11/20…read more I recently placed an order on Monday the 3rd and paid for shipping (better then standard shipping) and I've been calling and emailing them. I finally got ahold of someone and he was a complete asshole. First off when there's a issue don't be rude about it, he explained it wasn't their problem due to the fact "it left their facility" I know Covid has been an on going issue and I understand that but the fact I've been trying to call for days now and when I finally get someone on the phone I'm being spoken too with a condescending tone? I should be refunded my shipping I paid and at this point just be charged for the juice.... They have some amazing juice as I said previously in my post review years ago, I still had a issue with delivery and YEARS later it's the same damn thing. I'm from ny and I've ordered lunar harvest from the king of the cloud line up and it's amazing! Really wish the store was closer so I could actually go in! Check them out or online! Only reason I gave 4 stars is because of a shipping problem I faced the first time and now my current order is taking forever and it should of been here Monday but despite that they're amazing ! Go check them out!

It's a shame that this shop isn't closer to me because it's a great B&M! Not only is it one of the…read morefew B&Ms that does military discounts, but they have regular offers/specials for liquid. All their liquid is made to order, in house, in clean room. They have an great line of flavors that is always expanding to cater to their clientele. They are also one of the few B&Ms that opened because they are Vapers...respect. They're also releasing their own mod! Overall, the knoll is just a great place to go, hangout, and vape. They have my business!

Closed at 10:07 when the store hours are open at 9 am online. Went out my way to come here just to…read morebe closed!!

1 October 2021, I Purchased a battery pen, OOZE TWIST SLIM PEN, paid $21 to make sure it was a good…read morelasting battery. Plus OOZE has a 5 year warranty. Went home registered the serial number, aka the authentication code on the OOZE website. Recently had problems with recharging the pen. Would not hold a charge. Note: this business is also known as Tobacco Shop, and they have a NO return policy. That wasn't a problem with me since the pen has a 5 year warranty. Went online with OOZE to get it replaced under the warranty, it would not accept my authentication code. Called OOZE they identified it as fraudulent and counterfeit. I filed a report with them on 3/27/22 for further investigation. Went to store yesterday to get a refund since it was a counterfeit battery, owner said "NO RETURNS". I explained to him his product is counterfeit and I was giving him the opportunity to refund me before I file a complaint. Nope, no returns he said. Went on Maryland business search to look up owner........nothing found. Why is it a growing problem with foreign business owners who have a "NO RETURN" policy? Maybe this explains it?

I have purchased multiple times from Tobacco Plus. In my opinion this is the best tobacco store in…read moreAnne Arundel County. The prices are very fair and the customer service is great. The shop owners are very friendly and take the time to listen to what you are looking in order to match you up with a product that best fits your needs. They are not pushy in sales and let you make your own decisions. They simply offer suggestions and educate you on the differences between each product they offer. They have a very large verity of vapes and a wide selection of glass. When I have had issues with a product,(battery stoped working) they offered a special deal on a new replacement. Great customer service. I will continue to use them in the future and would recommend them to all my family and friends who vape.

I was there at 9am n no one was there to open the door n I waited till 915 n no one was there.i…read morecalled and no answer. They obviously open whenever the kids feel like working

What I came here for was not in stock but the experience with SS Associate, Matt, was/is ALWAYS…read moreoutstanding. If you have "puff preferences", my only suggestion is to buy 2 of what you like FIRST. Then, Open ONE. Next, replace your home-stocked puff preference AS SOON as you unseal your second product. Customers can buy a spare as "stock" just like any store can run out of stocking your preference. It's just a little smoke shop but it's BIG on 5 star customer service. I respect THAT. Find your buy/home-stock "balance" and keep that buying routine. You'll never have to wait on a shipment coming in or having to return to get what you prefer. Then take pride in giving ALL YOUR business to a local shop that works to earn every customers loyalty. I come to Smoke Shack because of the outstanding customer service that you will not find anywhere else. If they're out of stock I don't mind coming back but I plan around it and shared my method so you can too. Matt was wonderful attentive, helpful and makes excellent recommendations upon request. It's no surprise that this little shop has associates like Matt who are dedicated to a standard of excellence that is palpable. I see pride in Matts performance so each guest has a pleasant experience and he can end each day certain of it. I actually look forward to stopping by when passing through. Even if my preference is out of stock every trip is met with friendly face, swift transaction, a helpful demeanor and a very knowledgeable staff! Love this place, but don't take my word for it. Drop in, see for yourself.

10/10 I love this place very nice great service everything is easy to see and get I recommend this…read morevape shop