Friendly and knowledgeable staff. Love that you can roam and look at their products as you please. Wide range of products to suit your requirements. My favorite destination for my recreational needs. read more

Employees are js great, personalized attention throughout your whole shopping experience. They always offer a lot of dif options for your high. This Cave Creek Rd and Cactus Zen Leaf location is very nice, top notch. Big dispensory with a big inventory. I always have been able to buy everything I go there for. Thank you Zen Leaf Judy in Phx. read more

Zen Leaf - Arora Borealis 2025 Talkeetna AK - Cannabis Clinics Near Me - Phoenix, Arizona

This dispensary recently switched to being able to look and touch all the product which I like but basically the people that work there don't know very much about their selection and they are slower than molasses. They have two lines one for online pick up and the other for walk in. When I went in, there was absolutely no one in the store and after not getting too much assistance I went into the wrong line and he made me walk down to the other side just to go exactly where I was before. The labels on the product are so small he was having trouble scanning them in. I mean literally I was standing at the counter for like 10 minutes trying to muster every bit of patience I could manage but it was annoying!! The prices are very high here too. Better prices at Mint just down the street. read more

Crap service. Takes three people to figure out how to ring up anything. Their POS system is just that. I should have read their Yelp reviews before patronizing the business. Look at the yellow bar (which represents #1, the WORST possible rating) on the overall chart. IT IS LITERALLY OFF THE CHART with bad customer experiences. AVOID! read more

Wow! Great selection at your fingertips and super fast and friendly service. Conveniently located near ZONG Smoke Shop. I show my ZONG receipt for a free pre-roll!!! I enjoy visiting Arcadia Zenleaf because I can shop for my usual favs and check out all the other big hits out on the floor. Very nice promos for new customers and different specials that keep you smiling. "I highly recommend Zenleaf Arcadia!" read more

My bauweedsta Evan jr. Hooked me up as usual. Great deals everyday !! Luv the new improvements & I really think the adjustment has made our shopping experience so Awesome!!! read more

Condescending. I didn't get what I needed. Didn't realize it until after my purchase. I came right back inside after exiting the building. They basically told me "Too bad, you bought it" Wow, what great customer service. Been here many times but will never return after they treated me, a veteran, the way they did. read more

Zen Leaf - Text from the dispensary - Cannabis Clinics Near Me - Phoenix, Arizona

See all

The Cave Creek and Cactus store is uncomfortable and unfriendly. They charge for shopping bags and are inconsistent with bonus gifts that are routine at any other dispensary on Fridays and special days. If you complain you will get a lot of pushback from an angry manager. Go to Mint. read more

Since Zen changed their format to self service it is very confusing unless you know specifically what you want. Also if you are trying to find items "on sale" it becomes even more laborious to figure out what's what. It is not quicker if I have to keep asking the one customer service rep "is this on sale? "No, is this one on sale?" Etc. I left and went up the road to the other dispensary. read more

First off, I'll start with usually I have a great experience here. The taller guy with the brown hair n middle part, and the girl with the green hair streaks are the goats. They've always been really on top of it, and had shown really good customer service. Warm friendly vibes. As it should be in a dispensary. Today though was the complete opposite. Shoutout to Justin, the dude with the glasses, this one's about you. So they have 2 lines in the store. One for online orders, and one for walk in orders. Grabbed my 5 prerolls, and got into the walk-in line like I've always done. A woman who came in at the same time as me, had already gotten in the online order line. I was the only one in the walk in line. So when it's my turn, he tried to ignore me, and then acted confused why I was on that side. I pointed out the literal "walk in only" sign. The line I always went into, the sign that's always there. So he then gets super snarky about it, and is giving off really bad vibes. Says the other lady was waiting longer, and apologized to her as if I was at fault for literally getting in the right line. There's 2 employees at the counter. One for the walk ins and one for the online orders. The other employee was about to help the woman with getting her online order from the back. There wasn't a need for him to be so rude. Why does it seem like I know more about the procedures than this dude? Who's a literal employee? And then being snarky like that, really irked me. Had a long day, didn't need attitude from some dude over nothing. Wasn't a big deal, and even if it was to you, learn emotional regulation. You're in customer service, you need to have better people skills. That or find a different job. Probably won't be back to this location. read more

was here with the 15$ dollar ZENLEAF coin coupon that they gave out in December for spending a certain amount. Used the same one a few days earlier at Arcadia location no problem ! guy wouldn't even put it in the system which I know it would of accepted from my experience a few days earlier . read more

MAKE THIS YOUR FIRST STOP! Flew in and thanks to yelp I made my way over for some goodies. My first experience was amazing. A bit nervous, I walked in and was immediately greeted by the biggest smile, insert my new friend Kelly. Well folks, stop what you're doing and go see Kelly RIGHT NOW. I asked Kelly to give me a sampling of things to try. I picked up the new Boutiq Switch (hybrid-lime haze) Kelly said it was the latest and loved it, and let me tell ya... Kelly was not playing that morning. Def get the Boutiq vapes, great flavor, pull and feel. But wait there's more, a few pre rolls packs, strawberry kiwi gummies and delicious blueberry lemonade... I stopped back by to see Kelly on my way out of town and sadly missed her. You see, the products were all great, hands down recommend them all. But the people here make it special. I was a little nervous, Kelly made me feel like her friend. We talked a while, super interested in what I was looking for and she took the time to grab exactly what I had no idea I needed. Big smile and clearly even bigger heart. Sending love from Nashville sis It continued with Justin and Lindsay, those two are just the best. We talked, we laughed, this place just feels like home. Not sure where you find your people but keep it up. Great vibes folks, thanks for the love shown! I'll be back in November! read more

Anthony (manager) is a liar and won't refund the duplicate purchase. He's taken months and hasn't even responded with any real intention to do anything. My wife repeatedly told him he was not supposed to charge her but he did it anyway and said he knew he was right only to have him proven wrong and now corporate is involved and taking months to resolve the issue. Avoid at all cost. read more

I have been a loyal fan of zen leaf and love the open vibe and great help I get everytime I go. Evan was awesome and always kicks ass in choices and knowing what I like in the products. Keep it up zen leaf!! Anthony Alicata read more

do not go here. they stole money from me and refuse to return my calls or give me a refund. scott was the bud-tender & anthony is the general manager. idgaf about the money, its the principal. literally pick any other dispensary. read more

Haven't been there in a while and was touched by how welcomed I was. The two gentleman at the door were so sweet and helpful. The young lady at the register was very nice. As I'm leaving one of the gentleman jumped up to open the door for me. Haven't experienced this kind of customer service in a very long time. Keep up the good work guys, you're the best. read more

Had great experience with Evan for my first time in! He was super helpful and was able to find me what I wanted on sale/gave some great recs! read more

10/10 service each time I come by. The service is quick and the staff are friendly. It's always super clean and there's always parking available read more

Evan is awesome, actually all of the Budtenders are! Super efficient and helpful! "........

Definitely not Territory any more but this new location is really visually appealing - looks very clean cut. The employees were all very sweet and knowledgeable of the deals. I love Pucks, OGeez (especially the RSO ones), Good Things Coming and Haze N Main for edibles, Abundant and Aeriz have been solid for flower lately. Wish the first time special wasn't set to just house brands, that's the downfall. I'm sensitive to some of the products so I know what works well for my body. Products are also priced rather high here. DA discount isn't even worth it. The security gal, with the thick dark brunette hair was super helpful too! Cat was really on it and I'm thankful for her empathy and understanding. Make sure you really confirm the medicine and prices before leaving. Definitely had an issue but it was worked out. read more

Guess where we are! That's the business mantra of Zen Leaf. I've been to this dispensary before but they moved and didn't leave a sign on the door with the new address. They didn't include the new address in the text they sent telling me my order was ready. When I saw the big padlock on the door, I called the number given in the text and of course, it doesn't go to the store. It goes to some corporate center where the people have no idea what's happening. I got Andrew who gave me the new address but couldn't explain why there was no sign in the old place. And of course he can't do a thing about it because who is he, just a guy with a telephone that presumably reaches a supervisor or manager who can act? "Not my job" is the attitude here. When I finally found the dispensary, they were extremely nice and pointed out that they moved a month ago. I hope they weren't suggesting that somehow I should know this. It kind of seemed like it. They were very apologetic and said they HAD left a sign but "the lady" told them to take it down. So apparently this big company which has many dispensaries all over the metro area cannot figure out a way to solve this problem. I suggest you find another dispensary because the "caring about customers" is absent here. They talk nice but do not deliver. read more

These reviews make me sad! This dispensary is exactly as you'd expect it- clean, friendly, chill. Budtenders are always nice. They have good deals too read more

Kate was horrible she had a bad attitude every one but her had great energy she didn't even help me with what I needed and I'm definitely not satisfied with what I got read more

Zen Leaf - Cannabis Clinics Near Me - Phoenix, Arizona

No Stars. actually it should be -5 STARS HORRIBLE CUSTOMER SERVICE, RUDE, UNCLEAR I went in this evening after finding a ride 30 miles round trip to buy something specific.. i entered an approach by this young lady I'm assuming is there security person who sticks her nose into the conversation with six toes squeaky voice ( I thought we had some kinda hippa privacy ) not here so any way the girl at the desk asked for my state ID but that's what your State Medical Marijuana card is it has your picture and issued by the state ( So I produced a Electronic copy of my state ID and that was no good enough.. To many other Dispensaries in town Don't have any desire to go back and be treated like shit. read more

Received an email from " head of customer service"... apologizing for my experience and asked for my number to contact me. Sent the number. Day 1...no call...Day 2 apologized for not calling and we set up a call for next day...no call, another email apology Day 3 ( told him I would be home all day NO call. No wonder customer service is incompetent . read more

Well was in there again yesterday. Had an associate Kevin help me. Like I've said always have the best experience when I come here. Had the Garlic last time so I let Kevin pick me one based off that. Banana flavored. Could not be happier. Thanks Zen Leaf see you in a couple of weeks. read more

Former Muv customer, and went to opening day of this Zenleaf location. I have to say, it's so much better than the credit union that was there before. Customer service is top-notch. I've learned a lot from them. Everyone is so friendly. They have many brands, and all the categories to choose from. Zenleaf weekly sales are the best! I love a good BOGO I don't go anywhere else. I've tried the rest, and get their emails, but there's nothing in them I want. read more

Zen Leaf - Carry Out! - Cannabis Clinics Near Me - Phoenix, Arizona

great experience Kelly was the best budtendeI've ever had!!! can't wait to come back read more

I've been going to this dispensary almost exclusively and I will say they are my favorite. Super friendly staff will help you with any problems that may arise. I went in and purchased a device that was defective, got a new device of the same brand, still was defective. I went back and they immediately helped me with getting a different product. I've been to other dispensaries but zen leaf has always stood out with their amazing service. Shout out to Justin and Irene for the help I needed. read more

Came here on a Thursday, and it wasn't busy (in case you don't like crowds or waiting). I was helped immediately and when what I was looking for was out of stock (the rep looked in the back when he didn't see it out front), I was offered a few alternatives with explanations to consider. Lots of choices, sales help was good. The folks at the front were very pleasant and friendly. Thanks for creating a place where novices like me can be comfortable read more

I've gotten the same products from this dispensary several times in the last two years, to the point where they can guess what i'm coming in for and have never had an issue. The staff is very friendly and knowledgeable, and in my experience when someone doesn't have an answer to a question they find someone who does. I have however, seen other customers come in with a poor attitude expecting the red carpet treatment, and to no surprise the staff does what they can for these individuals and then some, while tolerating verbal abuse. In short, you deserve what you bargain with, don't come here expecting to be treated like royalty with a shit attitude, give this place 1-star because of the experience YOU created and then mosey on down the road with a smile on your face to a competitor. I have yet to see a staff member respond in an unprofessional manner to degradation, so these subpar ratings make absolutely no sense. I hope you guys' receive the acknowledgment you deserve from all the happy customers that visit regularly, you're all absolutely amazing! read more

This location doesn't Care if you are medical or not I was turned down at the door at 9:59 this dispensary doesn't care about their patients they only care about making money and going home Sad shape and I have PTSD.. read more

do not buy from zenleaf cave creek phoenix az. my second vist to zenleaf was awful,  zenleaf could not find any of my info & said they cannot figure out their own computer. they were also rude because i have to use a walker to get around!  i will never return to zenleaf!!!  i did go to the mint dispensary, bell rd. phoenix, az. & gave them my $465.13 for my cannabis med needs.  because they are nice, friendly & dont make fun of people. read more

The reception needs to be more educated on state practices. Vertical ID's are SUPPOSED to be accepted in the case of having a medical card or within 30 days of turning 21. This situation has come around twice now. When I once was younger than 21 with a medical card, and when my friend recently turned 21. To reiterate on my reasoning not to shop at this location. When you purchase cannabis you want to purchase it from individuals with a good knowledge basis on their systems and product. You should not be denied business at a location due to lack of employee knowledge. Have a great day everyone! :) read more

Zenleaf! Train your employees! Specifically Kayla, she needs many lessons on terpenes and what ailments pertain to them. Extremely rude, short, and very uneducated. Could find more information on google. Thanks for wasting my time, Kayla, get new glasses and a different job. Never again Zenleaf. read more

this dispensary is really something else. the guy was really going to make me go to the bank and withdrawal money for a balance of .08 cents remaining. This place is definitely not "for smokers". read more

Wow, this is so much better than the credit union that was here before! Love Zenleaf! I've been a customer for a couple years. Same great products. Great new location with plenty of staff so there's no long waits. read more

Had an issue with a purchase and was graciously helped! Thorough and kind customer service/staff. Quick and easy. Make sure to bring cash :)

Went in for something specific. Asked the manager to check before checking in and waiting in line. He told me he was too busy to check ask the counter person. There was two other ppl in the store. Not busy!! I wasted my time and will not be back. Don't waste your time here! Too many other places that have better customer service. read more

I come here at least 2-3 times a week, and this last visit will probably be my last time, in a very very long time. The girl doing the online orders really dropped the ball. She was so "medicated" she couldn't even offer any products to substitute since my online order was "misplaced" . I even pulled up the email confirming the right location since she wanted to argue about that with me too. Regardless it was a waste of time and I ended up leaving with no product. read more